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Usb not recognized and Usb- unknown device

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2 replies to this topic

#1 Stewie 61

Stewie 61

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Posted 02 September 2013 - 11:20 PM

Have dell laptop N7110 only usb device plugged in is a microsoft wireless mobile mouse 3500. Have 2 usb 2.0 ports and 1 usb 3.0 port. Tried mouse in all three and works fine. Tried everything still not resolved, Updated Motherboard chip set, uninstalled all usb controllers, updated drivers on all usb devices,

Here is the info for Unknown USb Device


Unknown Device
Device ID    USB\VID_0000&PID_0000\6&22739FCD&0&6
Status    0x01802400 Has Problem
Problem    0x0000002b (43)
Capabilities    0x00000040
Config Flags    0x00000000
Class    USB
Manufacturer    (Standard USB Host Controller)
Hardware IDs    USB\UNKNOWN
Compatible IDs    USB\UNKNOWN
Class GUID    {36fc9e60-c465-11cf-8056-444553540000}
Location    Port_#0006.Hub_#0004
Bus number    0x00000000
Enumerator name    USB
Description    Unknown Device
Driver    {36fc9e60-c465-11cf-8056-444553540000}\0001
Physical Object Name    \Device\USBPDO-6
Bustype GUID    {45204342-2042-4437-2039-442035442043}
Legacy bus type    0x0000000f
Install State    0x00000000
Device Address    0x00000006
Location Paths    PCIROOT(0)#PCI(1D00)#USBROOT(0)#USB(1)#USB(6)
Device Configuration File    usb.inf
InfPath    usb.inf
InfSection    BADDEVICE.Dev
InfSectionExt    .NT
ProviderName    Microsoft
DriverDateData    00 80 8C A3 C5 94 C6 01
DriverDate    6-21-2006
DriverVersion    6.1.7601.17586
MatchingDeviceId    usb\unknown
DriverDesc    Unknown Device
Class    USB
ClassDesc    Universal Serial Bus controllers
IconPath    %systemroot%\system32\setupapi.dll,-20
NoInstallClass    1
LowerLogoVersion    5.2

Any thoughts or solutions.


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#2 jhayz


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Posted 03 September 2013 - 03:41 AM

See if any of these links would help.

Why is my USB device not detected or comes us "unknown device"?

Hardware devices are not working or are not detected in Windows

Troubleshoot a wireless mouse that does not function correctly

Wireless mobile mouse 3500 driver

Edited by jhayz, 03 September 2013 - 03:41 AM.


#3 Stewie 61

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Posted 03 September 2013 - 08:11 AM

Thanks for the info, first link was informative but had no solutions. I will keep trying.

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