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Computer freezing randomly, even after reformat.


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#1 pfranz88

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Posted 02 September 2013 - 03:16 PM

I have a Dell Optiplex 330.

Processor: Intel Pentium Dual CPU E2180 @ 2.00 GHz

Installed RAM: 2.00 GB
System Type: 64-bit
OS: Windows 7 Ultimate

 

I'm pretty computer savvy, but not an expert by any means. I'm sure there is more information needed, but am not aware of where/how to find it.

My issue is this:

I received this computer for my birthday this year (in July). It was previously owned and operated by a pharmacy. When they upgraded their systems, the old computers were sent to the IT department at the pharmaceutical company that my mother works at. This is how it came to be in my possession. At the time I got it, it was running Windows XP Professional with 1.00 GB of RAM.
For the first day or so, it worked wonderfully. I had an easy time removing some of the programs left installed by the pharmacy and installing ones that I needed/wanted. After this, the computer began freezing randomly. I tried different things to determine the cause. First, I assumed it was a memory issue. Google Chrome is my browser of choice (I know it uses a lot of memory). I thought Facebook might be bogging it down, so I stopped accessing that website from my computer. The freezing continued. Then, I tried not running Chrome at all (even ending the idle background processes), hoping that might help and conceding to uninstall Chrome and use IE if that would work. Nope, still froze randomly. I finally decided to just upgrade my amount of RAM. I installed two 1GB DDR2-667CL5 PC2-5300U-555 sticks, giving me a present total of 2.00 GB of RAM. This still did not work, freezing continued.
I decided to perform a System Restore, back to the day before I got it; before I uninstalled anything (thinking that maybe an uninstall misbehaved and accidentally deleted a system file, causing the freezing). Wouldn't you know...the computer froze in the middle of the Restore and when I turned it off and back on, I was missing crucial system files. Could not open Google Chrome to access the internet and Internet Explorer was no longer even installed on my system.
From here, I reformatted the HDD and installed Windows 7 Ultimate, thinking that a complete reformat would fix everything. It worked..for a few hours. I finished the setup and installation of all my necessary applications around 5 AM. From 9 PM the night before (when I started the installation of Win7) until around noon the next day (when I woke up), the computer was just fine! It was blazing fast (compared to before) and everything was running smoothly. I went outside to smoke a cigarette and came back in to find it frozen. I am devastated because I just don't know what else could be causing the problem.
I'm not very keen on computer hardware, but I've come to the conclusion that the freezing is probably a result of a hardware malfunction. Which is why I'm here.

If anyone reading this needs any more information, please let me know. I will do my best to find out for you.
I also have access to a computer hardware lab where I can take apart and replace parts if need be.

 

Thank you for taking the time to read this.



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#2 chromebuster

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Posted 02 September 2013 - 05:42 PM

i'm curious, in order to make the computer responsive again when it freezes, what have you had to do to get it to come back?  And do me a favor.  Boot up into the BIOS and see if it freezes in there; if it does, it could possibly be a motherboard issue if it is like what I saw happen to someone on YouTube once.  Is the freezing getting worse as time goes on?  Let me know and we'll go from there. 


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#3 jhayz

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Posted 02 September 2013 - 08:22 PM

:step1: The operating system driver support is Vista 64 bit http://www.dell.com/support/drivers/us/en/04/Product/optiplex-330

 

:step2: Check the hard drive health status by running a diagnostic test by a dell utility or the hard drive brand support site.

 

:step3:  RAM could also cause hard freezes at times, alternately using one would quickly check if one is faulty.

 

:step4: Sometimes old PSU could become flakey and needs replacing especially an additional video card which draws more power from the previously installed card. If there is an available PSU of greater wattage output, see if the freezes reoccurs or not.

 

:step5: A Video card could also sometimes be part of the problem or as already suggested a bad motherboard. But try the 2nd to 4th suggestions and see if there is any improvements.


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#4 synergy513

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Posted 02 September 2013 - 08:42 PM

i get random freezes, but mine only last a few seconds at a time. Mine has been like that since i installed my hd5550 gfx card on my xp32 OS machine. it must be hardware related if you reset to a clean slate with your apps and it is still hanging up.

 

     it could be RAM address interrupts but that isn't common on 64-bit win7. memtest86+ is the benchmark of choice but it takes forever. but i saw where you successfully installed your 2X 1gb sticks.

 

           is it ok if we ask for your BC Mini Tool Box readouts? also a nice speccy snapshot inclusively? it is a common request and there are quite a few BC users/advisors that know what to look for with that info.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot here.


Edited by synergy513, 02 September 2013 - 08:47 PM.

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#5 pfranz88

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Posted 03 September 2013 - 11:31 AM

Thank you for your replies. My schedule has been packed today and will be for the next week or so. As soon as I get some free time, I will perform the actions you all suggested.

Real quick, though, @chromebuster, I haven't found any method of bringing my computer back from the freeze. The only thing I know to do is turn it off by holding down the power button, letting it sit for a bit, then turning it back on. By booting into the BIOS and monitoring for a freeze, do you mean you want me to bring up the BIOS and just let it sit there? The freezes seem to be random. It peaks then drops. Sometimes it will be fine for hours and hours and then it'll freeze. After the first one, they are more frequent..sometimes it even freezes right after I log into my User Account after boot. But then, it will calm down and be okay again. It seems to be that when the computer is in use, it happens more often.. but I have sat down after not using it for a little while and find that it has frozen while idle. I'm stumped.



#6 pfranz88

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Posted 03 September 2013 - 11:37 AM

By the way, I found out yesterday that my uncle received a computer from the same place I did and he is having the exact same problems. I refuse to believe that it is coincidence. I'm going to try and get in contact with someone where the computers came from and see if they can't help me figure this out, too.

#7 pfranz88

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Posted 04 September 2013 - 11:01 AM

@synergy513

 

Here are my MiniToolBox results.

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by P. Franz (administrator) on 04-09-2013 at 10:53:25
Running from "C:\Users\P. Franz\Downloads\installers"
Microsoft Windows 7 Ultimate   (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/04/2013 10:53:05 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Professional Plus 2010 - Update 'Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
Error: (09/04/2013 10:53:03 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Professional Plus 2010 -- Error 2203. An internal error has occurred.  (C:\Windows\Installer\4ebfc.msp   -2147286790               ) Contact Microsoft Product Support Services (PSS) for assistance.  For information about how to contact PSS, see PSS10R.CHM.
 
Error: (09/03/2013 02:59:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: WifiSvc.exe, version: 2.1.0.24, time stamp: 0x4edf37e5
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x75236a64
Faulting process id: 0x69c
Faulting application start time: 0xWifiSvc.exe0
Faulting application path: WifiSvc.exe1
Faulting module path: WifiSvc.exe2
Report Id: WifiSvc.exe3
 
Error: (09/03/2013 11:25:28 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.ATL,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, component: {97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E}
 
Error: (09/03/2013 11:24:06 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable (x64) -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.ATL,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
 
Error: (09/02/2013 01:24:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: byond.exe, version: 4.0.499.1202, time stamp: 0x5202ab62
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbdf
Exception code: 0xc0000002
Fault offset: 0x0000b727
Faulting process id: 0xae4
Faulting application start time: 0xbyond.exe0
Faulting application path: byond.exe1
Faulting module path: byond.exe2
Report Id: byond.exe3
 
Error: (09/02/2013 03:49:30 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/02/2013 03:49:04 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/02/2013 03:49:01 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/02/2013 03:48:59 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (09/04/2013 10:53:10 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition.
 
Error: (09/04/2013 10:46:35 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:44:33 AM on ?9/?4/?2013 was unexpected.
 
Error: (09/04/2013 10:37:03 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:49:50 AM on ?9/?4/?2013 was unexpected.
 
Error: (09/03/2013 10:17:46 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:16:50 PM on ?9/?3/?2013 was unexpected.
 
Error: (09/03/2013 10:05:13 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:03:36 PM on ?9/?3/?2013 was unexpected.
 
Error: (09/03/2013 09:25:44 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2813347).
 
Error: (09/03/2013 09:17:40 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:50:30 PM on ?9/?3/?2013 was unexpected.
 
Error: (09/03/2013 03:46:13 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:15:26 PM on ?9/?3/?2013 was unexpected.
 
Error: (09/03/2013 03:08:36 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80242016: Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB2598845).
 
Error: (09/03/2013 03:00:05 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error: 
%%-2147467243
 
 
Microsoft Office Sessions:
=========================
Error: (09/04/2013 10:53:05 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft Office Professional Plus 2010Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition1603(NULL)(NULL)(NULL)
 
Error: (09/04/2013 10:53:03 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Office Professional Plus 2010 -- Error 2203. An internal error has occurred.  (C:\Windows\Installer\4ebfc.msp   -2147286790               ) Contact Microsoft Product Support Services (PSS) for assistance.  For information about how to contact PSS, see PSS10R.CHM.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (09/03/2013 02:59:46 PM) (Source: Application Error)(User: )
Description: WifiSvc.exe2.1.0.244edf37e5unknown0.0.0.000000000c000000575236a6469c01cea8dfce2da638C:\Program Files (x86)\NETGEAR\WNA3100\WifiSvc.exeunknown617fd414-14d3-11e3-86cb-0022191c2901
 
Error: (09/03/2013 11:25:28 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.ATL,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, component: {97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E}(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (09/03/2013 11:24:06 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable (x64) -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.ATL,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (09/02/2013 01:24:58 PM) (Source: Application Error)(User: )
Description: byond.exe4.0.499.12025202ab62KERNELBASE.dll6.1.7600.163854a5bdbdfc00000020000b727ae401cea805c72dddcdC:\Program Files (x86)\BYOND\bin\byond.exeC:\Windows\syswow64\KERNELBASE.dllf8933033-13fc-11e3-8729-0022191c2901
 
Error: (09/02/2013 03:49:30 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~4\Office14\GROOVEEX.DLL
 
Error: (09/02/2013 03:49:04 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~4\Office14\GROOVEEX.DLL
 
Error: (09/02/2013 03:49:01 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~4\Office14\GROOVEEX.DLL
 
Error: (09/02/2013 03:48:59 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~4\Office14\GROOVEEX.DLL
 
 
=========================== Installed Programs ============================
 
Adobe AIR (Version: 2.5.1.17730)
Adobe Community Help (Version: 3.4.980)
Adobe Creative Cloud (Version: 2.1.1.220)
Adobe Photoshop CS5.1 (Version: 12.1)
BitTorrent (Version: 7.8.1.30016)
BYOND (Version: 499.1202)
FileZilla Client 3.7.3 (Version: 3.7.3)
Google Chrome (Version: 29.0.1547.62)
Google Update Helper (Version: 1.3.21.153)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
MagicDisc 2.7.106
Microsoft Corporation (Version: 9.1.0.0)
Microsoft LifeCam (Version: 3.22.270.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.3.0216.0)
Microsoft Security Essentials (Version: 4.3.216.0)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86_x64 (Version: 1.00.0000)
NETGEAR WNA3100 wireless USB 2.0 adapter (Version: 1.01.206)
PDF Settings CS5 (Version: 10.0)
PhotoScape
Skype™ 6.7 (Version: 6.7.102)
SoulseekQt
Speccy (Version: 1.22)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
WinRAR 4.20 (32-bit) (Version: 4.20.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 78%
Total physical RAM: 2036.97 MB
Available physical RAM: 446.5 MB
Total Pagefile: 4073.94 MB
Available Pagefile: 2139.96 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.76 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:148.96 GB) (Free:87.66 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\PFRANZ
 
Administrator            Guest                    P. Franz                 
 
 
**** End of log ****
 
And here is my Speccy screenshot.
 
2njhv78.jpg


#8 synergy513

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Posted 04 September 2013 - 11:27 AM

i see  a few things right away. there are some apps that are consuming your PC resources in an abnormally high amount. Thanks for the info.

 

 if you pull up your task manager (ctrl+alt+del) and go to your processes tab, you wil see cpu and mem usage. anything readily noticible as abnormally large?


Moore's Law : 4d Graph in Progress


#9 pfranz88

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Posted 04 September 2013 - 11:43 AM

Highest CPU is chrome.exe, which uses anywhere from 02-06. For memory, chrome.exe is also the highest, currently it is using 111,512K.

 

If I close my Facebook window/tab, the memory usage of chrome.exe reduces to 76,708K.


Edited by pfranz88, 04 September 2013 - 11:44 AM.


#10 synergy513

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Posted 04 September 2013 - 11:52 AM

it is common for browsers to be the biggest of the apps using memory.   have you recently been suggested by your system to do any automatic updates to anything by just clicking on the yes and/or ok button?


Moore's Law : 4d Graph in Progress


#11 pfranz88

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Posted 04 September 2013 - 11:52 AM

By the way, I don't know if this has any relevance...
When I turn on the computer, there is no option to boot BIOS. There are F2 and F10 options and they both take me to the same place: some system settings/properties application. I went to the Dell website and downloaded a BIOS upgrade. This is what happened when I tried to install it.

BIOS_1_zps322cb18e.jpg

BIOS_2_zps661b621c.jpg

BIOS_3_zps5e9e6464.jpg



#12 pfranz88

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Posted 04 September 2013 - 11:54 AM

it is common for browsers to be the biggest of the apps using memory.   have you recently been suggested by your system to do any automatic updates to anything by just clicking on the yes and/or ok button?

 

Just Windows Updates, which I recently turned off because of the freezes. I'm afraid it's going to lock up in the middle of one and totally ruin my system.



#13 synergy513

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Posted 04 September 2013 - 12:02 PM

whoa, then like whoa,

 

      ok, BIOS flashing is whole new adventure. although it might be related to the topic. some users feel the need to leave it alone. others like to toy in the settings and/or flash it. I am the former.


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#14 pfranz88

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Posted 04 September 2013 - 12:09 PM

Got the BIOS upgrade to work.

Yet another mistake. My Boot Menu works now. I've run a Pre-boot diagnostic test and it passes.

No freezes since the upgrade. Stay tuned..lol


Edited by pfranz88, 04 September 2013 - 12:18 PM.


#15 synergy513

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Posted 04 September 2013 - 12:19 PM

are you going to dive in and check for settings that may be related?

 

        I am from the school of "if it works, don't alter it" so unless it is absolutlely necessary, I just leave it alone. Although i can definitely understand how a user can and should be curious about it


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