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Absolutely Stumped Win7 Boot Crash On Logo Startup


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#1 gothix92

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Posted 02 September 2013 - 01:04 AM

Hey guys n girls, I've got a few problems with my PC I've tried to explain the most recent activity that I've down before my problems,

I've built my own rig for about 10months now no problems until now. (see specs below), I installed a driver genius the other day and it said my usb drivers where "prehistoric" so I took their advice and updated it all. my two main usb3 ports stopped working, I uninstalled the driver genius & re installed the correct drivers and still same problem. After fluffing around I re-installed Win7 clean and went to the ASUS website downloaded the correct drives proceeded with installing them all. Some forums said to update my bios for usb3 trouble i did so and updated to latest. System didnt want to reboot. So again reinstalled win7 and now I was running fine..still usb 3 trouble. (only on the 2 usb3 ports above my ps2 ports) Anyway, my system now has a mind of its own when I boot it up it will either boot without trouble and run perfectly. But as soon as I shut it down and go to reboot it will ask me to repair or startup normally and when i select either one of them the logo screen will try and come up and immediately crash and reboot. Unless I take the power plug out or bios battery and reboot this way my PC will not turn on. 
I've run memtest86 with 100% passes and Im stumped. I have a feeling its my bios. *also i did a clean install today and all my usb devices work and I noticed they are working before I install my drivers from ASUS website. In device manager I right click on USB Root Hub >advance they are set to HIGH not super.* Im afraid to install the intel/asmedia usb3 drivers.

Another side note, when I try to install ASUS Mobo drivers some of the exe's tell me my system isn't compatible with what Im trying to install yet I'm downloading the latest drivers under my mobo model number. 
Bottom line I want my PC to boot 100% of the time all the time as I use my PC for work. Im up to try ANYTHING.

Thanks to all that will help,
SPECS;
Windows 7 Ultimate (x64) Service Pack 1 (build 7601)
ASUSTeK COMPUTER INC. P8Z77-V
3.55 gigahertz Intel Core i7-2700K
SanDisk EXTREME SSD (240.06 GB)
SSHD 750GB HHD
2x 1333mhz 4gb DDR3 RAM
NVIDIA GeForce GTX 660 x 2
I can attach a full detailed report on what my PC has in it and running if need be.

 



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#2 Anshad Edavana

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Posted 02 September 2013 - 02:20 AM

:welcome:  to the Bleeping Computer forum.

 

 

Based on the descriptions you provided , i suspect the SSD behind the boot failure issues. Solid state devices technology is still in the early stage when compared to hard drives. Please try the below steps.

 

:step1: Update SSD firmware.

 

 Sandisk SSD firmware can be updated by using thier toolkit. Download it from the below link .

 

 http://mp3support.sandisk.com/SSD_toolkit/ssdtoolkit_installer.exe

 

 Video guide :

 

 

 

 

:step2: Switch SATA ports.

 

If updating firmware doesn't helps, try switching the SATA port . Your motherboard came with both SATA 3GB/s and 6GB/s ports. Blue ones are 3GB ports and white ones are 6GB ports. First test the system by connecting SSD to a 6GB port. If the boot issue remains, reconnect it to a 3GB port ans check. 3GB ports are controlled by Intel SATA controller and it provides better stability than the 6GB Asmedia SATA controller.

 

overview.jpg

 

 

 

:step3: Update the chipset driver.

 

Download and install the latest Chipset driver from the below link.

 

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=816&DwnldID=20775&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Chipset+Software+Installation+Utility&lang=eng



#3 gothix92

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Posted 02 September 2013 - 02:54 AM

:welcome:  to the Bleeping Computer forum.

 

 

Based on the descriptions you provided , i suspect the SSD behind the boot failure issues. Solid state devices technology is still in the early stage when compared to hard drives. Please try the below steps.

 

:step1: Update SSD firmware.

 

 

 

Hey,

 

Thank you so much for  your swift reply and support ill run those steps now and check back. I hope this will work!

 

Thanks again



#4 gothix92

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Posted 02 September 2013 - 04:20 AM

Hi, Anshad,

 

I've done all of the things you've suggested with no better result. I had to restart my pc 3 times before it would let me log on. Surprising me it never let me do that unless I unplugged the power. So if thats a positive thing yay?
Also i've noticed it loads the logo 2 seconds longer then before it used to crash.

 

Any other suggestions?



#5 Anshad Edavana

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Posted 02 September 2013 - 04:45 AM

Hi

 

Since you have two memory modules, please do a memory test by removing either one of them. Once the first module is tested, remove it and plug the second one. This will let us know whether one of them is faulty.

 

Also please provide a Speccy snapshot and Minitoolbox result which might contain some clues about the issue.

 

:step1: A Speccy snapshot of your system

 
  Generate a report about your system using Speccy by reading the guide below. Make sure to run the Speccy after running the system about one or more hour. This will give us an indication of current CPU -GPU temperature status.
 
 
 Post the web link displayed by Speccy in next reply.

 

  :step2:  A Minitoolbox log

 
  Download Minitoolbox from the below link.
 
 
 
  Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply .


#6 gothix92

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Posted 02 September 2013 - 05:13 AM

Here is the speccy link.

http://speccy.piriform.com/results/lI8ajX5aP81cYS6pi3Abv7B


Edited by gothix92, 02 September 2013 - 06:23 AM.


#7 gothix92

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Posted 02 September 2013 - 06:25 AM

I apologise for the large text below, I dont know how to attach a file to forums yet.

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Jordans Beast (administrator) on 02-09-2013 at 21:22:46
Running from "C:\Users\Jordans Beast\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/02/2013 09:06:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/02/2013 07:50:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/02/2013 07:19:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/02/2013 07:14:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/02/2013 07:12:32 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD initialization failed [6]
 
Error: (09/02/2013 07:12:32 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]
 
Error: (09/02/2013 07:12:32 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD endpoint registration failed [0]
 
Error: (09/02/2013 06:36:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/02/2013 06:34:30 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD initialization failed [6]
 
Error: (09/02/2013 06:34:30 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]
 
 
System errors:
=============
Error: (09/02/2013 09:04:27 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (09/02/2013 07:52:21 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (09/02/2013 07:49:09 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (09/02/2013 07:25:52 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (09/02/2013 07:17:35 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (09/02/2013 07:16:08 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (09/02/2013 07:13:54 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume F: were aborted during detection because a critical control file could not be opened.
 
Error: (09/02/2013 07:12:28 PM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0x0000000000000000, 0xfffff8800cb981d0, 0x0000000000000000)C:\Windows\MEMORY.DMP090213-7815-01
 
Error: (09/02/2013 07:12:28 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:11:23 PM on ?9/?2/?2013 was unexpected.
 
Error: (09/02/2013 06:32:01 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
 
Microsoft Office Sessions:
=========================
Error: (09/02/2013 09:06:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/02/2013 07:50:52 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/02/2013 07:19:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/02/2013 07:14:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/02/2013 07:12:32 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD initialization failed [6]
 
Error: (09/02/2013 07:12:32 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]
 
Error: (09/02/2013 07:12:32 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD endpoint registration failed [0]
 
Error: (09/02/2013 06:36:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/02/2013 06:34:30 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD initialization failed [6]
 
Error: (09/02/2013 06:34:30 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.1.30017)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe Flash Player 10 ActiveX (Version: 10.0.42.34)
AI Suite II (Version: 2.00.01)
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.16.10.0)
AVG 2013 (Version: 13.0.3222)
AVG 2013 (Version: 13.0.3345)
AVG 2013 (Version: 2013.0.3345)
Belarc Advisor 8.3 (Version: 8.3.2.0)
FilesFrog Update Checker
GeForce Experience NvStream Client Components (Version: 0.1.87)
Google Chrome (Version: 29.0.1547.62)
Google Update Helper (Version: 1.3.21.153)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Network Connections 17.3.63.0 (Version: 17.3.63.0)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
Intel® Watchdog Timer Driver (Intel® WDT)
Logitech Gaming Software (Version: 8.45.88)
Logitech Gaming Software 8.50 (Version: 8.50.281)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MSI Afterburner 2.3.1 (Version: 2.3.1)
MSI Kombustor 2.5.0
NVIDIA 3D Vision Controller Driver 320.49 (Version: 320.49)
NVIDIA 3D Vision Driver 320.49 (Version: 320.49)
NVIDIA Control Panel 320.49 (Version: 320.49)
NVIDIA GeForce Experience 1.6.1 (Version: 1.6.1)
NVIDIA Graphics Driver 320.49 (Version: 320.49)
NVIDIA HD Audio Driver 1.3.24.2 (Version: 1.3.24.2)
NVIDIA Install Application (Version: 2.1002.133.902)
NVIDIA PhysX (Version: 9.13.0604)
NVIDIA PhysX System Software 9.13.0604 (Version: 9.13.0604)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2049)
NVIDIA Update 8.3.14 (Version: 8.3.14)
NVIDIA Update Components (Version: 8.3.14)
NVIDIA Virtual Audio 1.2.5 (Version: 1.2.5)
Origin (Version: 9.3.2.2730)
PowerISO (Version: 5.5)
Quick Startup 2.9.0.823
Razer Nostromo (Version: 2.00.22)
Realtek High Definition Audio Driver (Version: 6.0.1.6657)
SanDisk SSD Toolkit 1.0.0.1 (Version: 1.0.0.1)
SHIELD Streaming (Version: 1.05.28)
Speccy (Version: 1.22)
Steam (Version: 1.0.0.0)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VLC media player 2.0.0 (Version: 2.0.0)
WinRAR 5.00 beta 8 (64-bit) (Version: 5.00.8)
WinToFlash Suggestor (Version: 1.2.5.0)
 
========================= Devices: ================================
 
Name: Universal Serial Bus (USB) Controller
Description: Universal Serial Bus (USB) Controller
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 36%
Total physical RAM: 6088.27 MB
Available physical RAM: 3884 MB
Total Pagefile: 12174.73 MB
Available Pagefile: 9540.59 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.41 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:223.57 GB) (Free:188.48 GB) NTFS
2 Drive d: () (Fixed) (Total:698.63 GB) (Free:698.05 GB) NTFS
4 Drive f: (Jordans 2TB) (Fixed) (Total:1863.02 GB) (Free:1379.37 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JORDANSBEAST
 
Administrator            Guest                    Jordans Beast            
UpdatusUser              
 
 
**** End of log ****


#8 Anshad Edavana

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Posted 02 September 2013 - 07:10 AM

Hi

 

Are you always booting the system with the Toshiba External hard drive plugged ? .  How the system boots when it is detached ?.

 

SMART data shows possible bad sectors in the external drive.

C5 Current Pending Sector Count: 001 (001) Data 0000001B70
C6 Uncorrectable Sector Count: 100 (100) Data 0000000000

Please try booting the system without plugging the USB HDD. Also report whether you encounter blue screens when the system crashes.



#9 gothix92

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Posted 02 September 2013 - 07:25 AM

Anshad I hadn't thought of that!

 

Ill give it a go now.

>
>
>

 

Just rebooted without the drive in, and still crashed no bsod just crash. Second reboot was successful. (usually i'd have to unplug power then reboot to be successful)  


Edited by gothix92, 02 September 2013 - 07:31 AM.


#10 Anshad Edavana

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Posted 02 September 2013 - 11:11 AM

Hi

 

Nothing suspicious can be found from the Speccy and  Minitoolbox result. Since you have a spare 750 GB HDD, can you do an OS install on that for testing ?. I mean disconnect the SSD, install Windows 7 on the hard drive and check how the system works. One thing to remember is to not install any drivers at first. If the system works fine, install drivers one at time and check whether one of them is causing the issue. If the system boots fine even after installing all the drivers, then the issue might be with the SSD.



#11 technonymous

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Posted 02 September 2013 - 11:43 AM

What is the version and the date of the bios are you currently using? Link to the bios..http://www.asus.com/Motherboards/P8Z77V/#support_Download_30 Be sure to select the right Win 7 32bit or 64bit. I just assume you're running 64bit. AsusTeK has like 4 versions of that mobtherboard. V, V pro, V LK, V LX. There might be a slight change in bios on them so maybe you have downloaded the wrong one by mistake? Oh and Speccy is nice program, but in the past I have found it to be wrong on occasions identifying hardware. Moreover, sometimes after changing hardware or messing with the bios you need to reset the bios to factory defaults and then reboot once more. Moreover, you haven't mentioned if you was overclocking or messing with ram timings?? If you have a default tweaked profile in there be sure to delete it out of there and reset the bios. Other then that you just may have a funky mobo with a hardware issue, a bios or bad ram. It could be a combo of things. I once had a asus board years ago that was really good at time and then all the sudden BSOD left and right. Come to find out that darn near every capacitor on the motherboard was swelling on top or showing signs of leakage.

Maybe not in your case, but also something else to take note in, is that the power supply may not be powerful enough to deliver the wattage for the USB 3.0 when you plug a device in the voltage power will dip and if you don't have a good PSU to recover quickly enough from this dip in voltage it will BSOD or system hang. Having many usb devices like this and you get bsod's plugin things in you would need a external USB hub or a PSU that can deliver more amps on the 3volt and 12 volt rails. It's wise to stick with a bronze to gold rated PSU and with todays computers I always tick with atleast a 750 watt with higher amps on the rails. My own problem is a video card that likes to BSOD in games even with lastest firmware and drivers. It was a piss poor card since day one and I have to down clock it to get it stable. I know and feel your pain with my own computers or others I work on. It can be a hair pulling experience at times. Good luck and hope you pinpoint your problem. :wink:
 
 
 

Edited by technonymous, 02 September 2013 - 11:47 AM.


#12 gothix92

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Posted 02 September 2013 - 06:36 PM

Everyone as been amazing with ideas, I'll do just what you suggested & be back with the results.

#13 gothix92

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Posted 02 September 2013 - 07:36 PM

So, I think I MAY have found the source of my problem let me know what you think.

 

I did another fresh install last night and installed basic drivers (usb3, network, chipset, vga etc) kept testing rebooting and everything about 30 times. I updated windows 100% left it running all night rebooted in the morning all is fine. (rebooting whilst the USB3 2tb external drive was in as well. No hanging or crashing)

 

I changed two settings before the next reboot before the same happened. 1) changed usb3 to TURBO mode in AI SUITE, & 2) I clicked an auto tune safe over-clock button in AI Suite (which i've always done and had no drama) 

 

The PC Kept crashing or hanging on post so I unplugged the usb3 drive and it restarted. Without me having to play around with unpluggin the power.



#14 gothix92

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Posted 03 September 2013 - 02:56 AM


So I'm at a dead end again. It started not starting up again after I tried OC the CPU and before it. I had a feeling the PSU wasn't powerful enough so I unplugged one of my gfx cards and unplugged usb3 and tried booting still have same trouble.

#15 Anshad Edavana

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Posted 03 September 2013 - 06:24 AM

Hi

 

Asus AI Suit is often problematic. Please check the system after completely uninstall all Asus softwares. Did you try installing to the HDD ?.






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