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Unable to connect to internet part 2


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43 replies to this topic

#1 findmeaname

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Posted 01 September 2013 - 10:05 PM

I was sent here by jhays in the networking forum . This what we have done and notes relating to it:
http://www.bleepingcomputer.com/forums/t/505415/unable-to-connect-to-interenet/
 
I have been unable to connect to the internet with one of my computers, I can update Microsoft Security Essentials and SuperAntispyware but nothing else using wireless or cable.
the problem also is I can not update manually or otherwise Malwarebytes to run a scan
 
attached is DDS as asked for. Thank-you for your help.

Attached Files



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#2 HelpBot

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Posted 06 September 2013 - 10:10 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/506416 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#3 findmeaname

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Posted 06 September 2013 - 10:59 PM

My DDS file is attached aboveI have a windows 7 home premium 64 bit system. I did not get a cd with the computer but was able to create one when it was new as well as a repair type one. Unfortunately my cd/dvd player does not work(which is unrelated to this recent problem)



#4 findmeaname

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Posted 12 September 2013 - 12:02 AM

DS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16660  BrowserJavaVersion: 10.25.2
Run by Ownwer at 19:37:44 on 2013-09-01
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.2.1033.18.6107.4013 [GMT -7:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe
C:\Program Files\Soluto\SolutoLauncherService.exe
C:\Program Files\Soluto\SolutoService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files\ZeroVulnerabilityLabs\ExploitShield\ExploitShield64.exe
C:\Program Files (x86)\Google\Update\1.3.21.115\GoogleCrashHandler.exe
C:\Program Files (x86)\Google\Update\1.3.21.115\GoogleCrashHandler64.exe
C:\Windows\system32\Dwm.exe
c:\program files\soluto\soluto.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Program Files (x86)\Acer\Acer Touch Suite\TouchPortal.exe
C:\Program Files (x86)\TouchSettings\TouchPortalOBR.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\CyberLink\Power2Go9\CLMLSvc_P2G9.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard\MemeoDashboard.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard\HipServAgent\HipServAgent.exe
C:\Program Files (x86)\Acer\Acer Touch Suite\SNSAgent.exe
C:\Program Files (x86)\Acer\Acer Touch Suite\MusicAgent.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\NetWorx\networx.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bing.com
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&m=aspire_z5600&r=173612105900p0427y145w46k1t784
mWinlogon: Userinit = userinit.exe,
BHO: MRI_DISABLED - <orphaned>
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - <orphaned>
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
mRun: [Seagate Dashboard] C:\Program Files (x86)\Seagate\Seagate Dashboard\MemeoLauncher.exe --silent --no_ui
mRun: [CLVirtualDrive9] "C:\Program Files (x86)\CyberLink\Power2Go9\VirtualDrive9.exe" /R
mRun: [CLMLServer_For_P2G9] "C:\Program Files (x86)\CyberLink\Power2Go9\CLMLSvc_P2G9.exe"
mRunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
uPolicies-Explorer: NoDriveTypeAutorun = dword:12
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: DisableCAD = dword:1
IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {10000000-1000-1000-1000-100000000000} - hxxp://cdn.betteradvertising.com/ghostery/addons/ie/2.4.2.0/ghostery.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_07-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_07-windows-i586.cab
DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.4.24.0.cab
TCP: NameServer = 192.168.0.1
TCP: Interfaces\{61042B1E-6B5C-41BC-9B5C-ED4B34D242B7} : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{FEDFD71A-ABA3-45B3-BCC8-EFDF831FDE56} : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{FEDFD71A-ABA3-45B3-BCC8-EFDF831FDE56}\46C696E6B6 : DHCPNameServer = 192.168.0.1
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - C:\Program Files (x86)\Belarc\BelarcAdvisor\System\BAVoilaX.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\29.0.1547.62\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mWinlogon: Userinit = C:\Windows\System32\userinit.exe,c:\program files\soluto\soluto.exe /userinit
x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-Run: [TouchPortal] C:\Program Files (x86)\Acer\Acer Touch Suite\TouchPortal.exe
x64-Run: [TouchORB] C:\Program Files (x86)\TouchSettings\TouchPortalOBR.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Ownwer\AppData\Roaming\Mozilla\Firefox\Profiles\9j2tsu7s.default-1377918615899\
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Canon\Easy-PhotoPrint EX\NPEZFFPI.DLL
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npdf.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npnitroie.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npnitromozilla.dll
FF - plugin: C:\Program Files (x86)\Virtual Earth 3D\npVE3D.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1203133.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_8_800_94.dll
FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;aswRvrt;C:\Windows\System32\drivers\aswRvrt.sys [2013-8-27 65336]
R0 aswVmm;aswVmm;C:\Windows\System32\drivers\aswVmm.sys [2013-8-27 189936]
R0 Lbd;Lbd;C:\Windows\System32\drivers\Lbd.sys [2010-12-28 69152]
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-6-18 247216]
R0 SmartDefragDriver;SmartDefragDriver;C:\Windows\System32\drivers\SmartDefragDriver.sys [2011-3-5 17720]
R0 Soluto;Soluto;C:\Windows\System32\drivers\Soluto.sys [2013-4-3 54728]
R1 CLVirtualDrive1.1;CLVirtualDrive1.1;C:\Windows\System32\drivers\CLVirtualDrive1_1.sys [2013-7-9 91912]
R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\System32\drivers\mwlPSDFilter.sys [2009-6-2 22576]
R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\System32\drivers\mwlPSDNserv.sys [2009-6-2 20016]
R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\System32\drivers\mwlPSDVDisk.sys [2009-6-2 60464]
R1 networx;networx;C:\Windows\System32\drivers\networx.sys [2011-2-25 57480]
R1 ProtectorDriver;ZeroVulnerabilityLabs ExploitShield;C:\Program Files\ZeroVulnerabilityLabs\ExploitShield\ExploitShield64.sys [2013-3-30 63704]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R1 SBRE;SBRE;C:\Windows\System32\drivers\SBREDrv.sys [2010-12-28 55384]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2013-5-23 143120]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-9-1 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-9-1 701512]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2013-6-18 139616]
R2 SeagateDashboardService;Seagate Dashboard Service;C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe [2011-6-1 14088]
R2 SolutoLauncherService;Soluto Launcher Service;C:\Program Files\Soluto\SolutoLauncherService.exe [2013-7-10 182848]
R2 SolutoService;Soluto PCGenome Core Service;C:\Program Files\Soluto\SolutoService.exe [2013-7-10 792128]
R3 JMCR;JMCR;C:\Windows\System32\drivers\jmcr.sys [2010-4-15 143472]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-9-1 25928]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-7-18 366600]
R3 RDPDISPM;RDPDISPM;C:\Windows\System32\drivers\rdpdispm.sys [2010-8-31 10752]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-12-2 349800]
S1 Uim_VIM;UIM Virtual Image Plugin;C:\Windows\System32\drivers\uim_vimx64.sys [2011-10-13 352816]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-2-28 183560]
S3 BingDesktopUpdate;Bing Desktop Update service;C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktopUpdater.exe [2012-3-30 151656]
S3 cleanhlp;cleanhlp;C:\EEK\Run\cleanhlp64.sys [2013-8-30 57024]
S3 Greg_Service;GRegService;C:\Program Files (x86)\Acer\Registration\GregHSRW.exe [2009-8-28 1150496]
S3 MemeoBackgroundService;MemeoBackgroundService;C:\Program Files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe [2011-5-4 25824]
S3 MouseWithoutBordersSvc;Mouse without Borders Service;C:\Program Files (x86)\Microsoft Garage\Mouse without Borders\MouseWithoutBordersSvc.exe [2011-8-31 17920]
S3 MWLService;MyWinLocker Service;C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\MWLService.exe [2009-9-10 305448]
S3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2010-4-15 702976]
S3 NitroReaderDriverReadSpool3;NitroPDFReaderDriverCreatorReadSpool3;C:\Program Files\Common Files\Nitro\Reader\3.0\NitroPDFReaderDriverService3x64.exe [2013-3-26 230416]
S3 PSSDK42;PSSDK42;C:\Windows\System32\drivers\pssdk42.sys [2011-1-15 53312]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-10-25 19456]
S3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\Windows\System32\drivers\rtl8192se.sys [2010-4-15 942080]
S3 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-1-8 161536]
S3 SolutoRemoteService;Soluto Remote Service;C:\Program Files\Soluto\SolutoRemoteService.exe [2013-7-10 1942528]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-10-25 57856]
S3 Updater Service;Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2010-4-15 240160]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-12-24 1255736]
S3 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-09-02 01:34:00    9515512    ----a-w-    C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{F71A7C70-F4F0-461A-80A4-12C498AC4266}\mpengine.dll
2013-09-02 01:29:37    9515512    ------w-    C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-09-02 01:28:57    --------    d-----w-    C:\Users\Ownwer\AppData\Roaming\Malwarebytes
2013-09-02 01:28:40    --------    d-----w-    C:\ProgramData\Malwarebytes
2013-09-02 01:28:39    25928    ----a-w-    C:\Windows\System32\drivers\mbam.sys
2013-09-02 01:28:39    --------    d-----w-    C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-09-01 00:36:05    --------    d-----w-    C:\Users\Ownwer\AppData\Local\Google
2013-08-31 03:20:41    --------    d-----w-    C:\EEK
2013-08-31 02:38:36    --------    d-----w-    C:\ProgramData\Malwarebytes' Anti-Malware (portable)
2013-08-31 02:32:13    --------    d-----w-    C:\Users\Ownwer\AppData\Local\Mozilla
2013-08-31 02:32:08    --------    d-----w-    C:\Program Files (x86)\Mozilla Maintenance Service
2013-08-31 02:29:06    --------    d-----w-    C:\ProgramData\GlarySoft
2013-08-31 01:13:12    --------    d-----w-    C:\Program Files (x86)\ESET
2013-08-30 02:02:00    --------    d-----w-    C:\MGtools
2013-08-29 21:16:44    --------    d-----w-    C:\Windows\ERUNT
2013-08-28 20:57:52    941720    ------w-    C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{F15FBC53-5345-4AF4-9E39-F3E340B6C67C}\gapaengine.dll
2013-08-28 20:55:40    --------    d-----w-    C:\Program Files (x86)\Microsoft Security Client
2013-08-27 22:27:12    189936    ----a-w-    C:\Windows\System32\drivers\aswVmm.sys
2013-08-27 22:27:11    65336    ----a-w-    C:\Windows\System32\drivers\aswRvrt.sys
2013-08-27 22:25:42    41664    ----a-w-    C:\Windows\avastSS.scr
2013-08-27 21:55:03    --------    d-----w-    C:\AdwCleaner
2013-08-27 19:33:54    9515512    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{7A745288-E079-4CB2-B2E3-94AFFCFF23E5}\mpengine.dll
2013-08-27 04:44:42    --------    d-----w-    C:\TDSSKiller_Quarantine
2013-08-25 17:28:19    --------    d-----w-    C:\SMCLpav
2013-08-14 02:31:59    2241024    ----a-w-    C:\Windows\System32\wininet.dll
2013-08-14 01:37:32    1472512    ----a-w-    C:\Windows\System32\crypt32.dll
2013-08-14 01:37:30    1166848    ----a-w-    C:\Windows\SysWow64\crypt32.dll
2013-08-14 01:37:29    224256    ----a-w-    C:\Windows\System32\wintrust.dll
2013-08-14 01:37:29    175104    ----a-w-    C:\Windows\SysWow64\wintrust.dll
2013-08-14 01:37:27    184320    ----a-w-    C:\Windows\System32\cryptsvc.dll
2013-08-14 01:37:27    140288    ----a-w-    C:\Windows\SysWow64\cryptsvc.dll
2013-08-14 01:37:26    139776    ----a-w-    C:\Windows\System32\cryptnet.dll
2013-08-14 01:37:26    103936    ----a-w-    C:\Windows\SysWow64\cryptnet.dll
2013-08-14 01:37:08    1217024    ----a-w-    C:\Windows\System32\rpcrt4.dll
2013-08-14 01:37:06    663552    ----a-w-    C:\Windows\SysWow64\rpcrt4.dll
2013-08-14 01:36:51    3913664    ----a-w-    C:\Windows\SysWow64\ntoskrnl.exe
2013-08-14 01:36:42    3968960    ----a-w-    C:\Windows\SysWow64\ntkrnlpa.exe
2013-08-14 01:36:40    5550528    ----a-w-    C:\Windows\System32\ntoskrnl.exe
2013-08-14 01:36:39    1732032    ----a-w-    C:\Windows\System32\ntdll.dll
2013-08-14 01:36:36    1292192    ----a-w-    C:\Windows\SysWow64\ntdll.dll
2013-08-14 01:36:34    243712    ----a-w-    C:\Windows\System32\wow64.dll
2013-08-14 01:36:31    14336    ----a-w-    C:\Windows\SysWow64\ntvdm64.dll
2013-08-14 01:36:24    5120    ----a-w-    C:\Windows\SysWow64\wow32.dll
2013-08-14 01:36:23    7680    ----a-w-    C:\Windows\SysWow64\instnm.exe
2013-08-14 01:36:23    25600    ----a-w-    C:\Windows\SysWow64\setup16.exe
2013-08-14 01:36:23    2048    ----a-w-    C:\Windows\SysWow64\user.exe
2013-08-14 01:35:30    2048    ----a-w-    C:\Windows\System32\tzres.dll
2013-08-14 01:35:29    2048    ----a-w-    C:\Windows\SysWow64\tzres.dll
2013-08-14 01:33:45    1910208    ----a-w-    C:\Windows\System32\drivers\tcpip.sys
2013-08-14 01:33:42    39936    ----a-w-    C:\Windows\System32\drivers\tssecsrv.sys
2013-08-14 01:33:23    1888768    ----a-w-    C:\Windows\System32\WMVDECOD.DLL
2013-08-14 01:33:21    1620992    ----a-w-    C:\Windows\SysWow64\WMVDECOD.DLL
2013-08-05 02:16:14    --------    d-----w-    C:\Users\Ownwer\AppData\Roaming\AlderGames
2013-08-03 23:45:59    --------    d-----w-    C:\Users\Ownwer\AppData\Roaming\JoyBits
.
==================== Find3M  ====================
.
2013-07-26 05:12:08    3958784    ----a-w-    C:\Windows\System32\jscript9.dll
2013-07-26 05:12:04    136704    ----a-w-    C:\Windows\System32\iesysprep.dll
2013-07-26 05:12:03    67072    ----a-w-    C:\Windows\System32\iesetup.dll
2013-07-26 03:35:08    2706432    ----a-w-    C:\Windows\System32\mshtml.tlb
2013-07-26 03:13:24    1767936    ----a-w-    C:\Windows\SysWow64\wininet.dll
2013-07-26 03:12:04    2877440    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2013-07-26 03:12:00    61440    ----a-w-    C:\Windows\SysWow64\iesetup.dll
2013-07-26 03:12:00    109056    ----a-w-    C:\Windows\SysWow64\iesysprep.dll
2013-07-26 02:49:14    2706432    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2013-07-26 02:39:38    89600    ----a-w-    C:\Windows\System32\RegisterIEPKEYs.exe
2013-07-26 01:59:38    71680    ----a-w-    C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-07-23 15:30:22    773968    ----a-w-    C:\Windows\SysWow64\msvcr100.dll
2013-07-23 15:30:22    421200    ----a-w-    C:\Windows\SysWow64\msvcp100.dll
2013-07-11 00:28:24    54728    ----a-w-    C:\Windows\System32\drivers\Soluto.sys
2013-07-09 20:48:41    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-07-09 20:48:41    692104    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2013-07-09 04:45:07    44032    ----a-w-    C:\Windows\apppatch\acwow64.dll
2013-07-07 19:31:16    108968    ----a-w-    C:\Windows\System32\WindowsAccessBridge-64.dll
2013-07-07 19:31:15    972712    ----a-w-    C:\Windows\System32\deployJava1.dll
2013-07-07 19:31:15    1093032    ----a-w-    C:\Windows\System32\npDeployJava1.dll
2013-07-07 19:30:26    96168    ----a-w-    C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-07-07 19:30:25    867240    ----a-w-    C:\Windows\SysWow64\npdeployJava1.dll
2013-07-07 19:30:25    789416    ----a-w-    C:\Windows\SysWow64\deployJava1.dll
2013-06-19 04:50:08    247216    ----a-w-    C:\Windows\System32\drivers\MpFilter.sys
2013-06-19 04:50:08    139616    ----a-w-    C:\Windows\System32\drivers\NisDrvWFP.sys
2013-06-05 03:34:27    3153920    ----a-w-    C:\Windows\System32\win32k.sys
2013-06-04 06:00:13    624128    ----a-w-    C:\Windows\System32\qedit.dll
2013-06-04 04:53:07    509440    ----a-w-    C:\Windows\SysWow64\qedit.dll
.
============= FINISH: 19:38:53.41 ===============



#5 Elise

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Posted 12 September 2013 - 10:21 AM

Hello, my name is Elise and I'll assist you with this issue.

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#6 findmeaname

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Posted 12 September 2013 - 10:59 AM

Thank -you for your response.

 

Farbar Service Scanner Version: 16-06-2013
Ran by Ownwer (administrator) on 12-09-2013 at 08:49:44
Running from "C:\Users\Ownwer\Desktop\New folder"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
LAN connected.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-08-13 18:33] - [2013-07-05 23:03] - 1910208 ____A (Microsoft Corporation) DB74544B75566C974815E79A62433F29

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2013-08-13 18:37] - [2013-07-08 22:46] - 0184320 ____A (Microsoft Corporation) 6B400F211BEE880A37A1ED0368776BF4

C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



#7 Elise

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Posted 12 September 2013 - 11:11 AM

Your wireless adapter shows as disabled. Have you tried in Device Manager to right-click the wireless network card and select Enable?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#8 findmeaname

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Posted 12 September 2013 - 09:32 PM

The problem is not with the adapter they work.

I can update MS security essentials manually and Super antispyware manually

I udpdated the patches(for September) on the computer and 3 security updates are being reinstalled over and over (at least 7 times) on the computer.They are as follows:

KB2760588

KB2760583

KB2760411

 

Ascessing the internet by browsers or any other program is impossible.

If you look at the bleepingcomputer link( http://www.bleepingcomputer.com/forums/t/505415/unable-to-connect-to-interenet/ ) you will see all the steps that were done following the advice of JHAYS from the networking forum board on this site.

We think it must be some kind of virus/boot kit/etc  as we have not been able to track it down.



#9 findmeaname

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Posted 12 September 2013 - 10:06 PM

I see the three updates i mentions are botched by windows

http://www.infoworld.com/t/microsoft-windows/microsoft-botches-still-more-patches-in-latest-automatic-update-226594



#10 Elise

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Posted 13 September 2013 - 02:11 AM

I see no malware in your logs, but just to rule it out, lets run a rootkit scan.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#11 findmeaname

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Posted 13 September 2013 - 12:29 PM

I ran the TDSSKiller and nothing showed up.



#12 Elise

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Posted 13 September 2013 - 12:42 PM

Please click start, type cmd in the search box and right click on Command.exe, select Run as Administrator.

 

At the command window type the following and press enter.

 

netsh advfirewall reset \

 

Let me know what message you get back, restart the computer and let me know if you notice any difference.


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#13 findmeaname

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Posted 13 September 2013 - 06:56 PM

This is the what I see back
The following command was not found: advfirewall reset\
 
I rebooted and it has not made any difference
 
I ran netsh advfirewall reset again
and got OK.
I got a pop up which is attached as a screenshot.

Goflex is my external harddrive which I use to back up onto but I am not using right now.Attached File  popup goflex.JPG   105.88KB   4 downloads

 



#14 Elise

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Posted 14 September 2013 - 02:26 AM

The command reset your firewall rules/settings to make sure not one of them is/was causing the issues you were having. The popup is therefore normal, you can allow this program.

 

What about the other problems, any change?


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#15 findmeaname

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Posted 14 September 2013 - 02:41 AM

No change, in accessing the internet. I just wasn't sure about the pop up, thanks for the answer..






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