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Black Screen

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#1 SIMMS156


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Posted 01 September 2013 - 07:12 PM

Upon computer start up the following message is displayed:

NOTICE: The primary IDE master hard drive SELF MONITORING SYSTEM has reported that a parameter has exceeded it's normal operating range. Dell recommends that you back up your data regularly.

A parameter out of range may or may not indicate a potential hard drive problem.

Strike the F1 key to continue, F2 to run the setup utility.

After pressing F1 to continue the computer attempts to log on but only a black screen is displayed. The mouse cursor can still be seen and moved around. The message has been popping up like that for a while but the black screen just started yesterday.

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#2 Anshad Edavana

Anshad Edavana

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Posted 02 September 2013 - 12:19 AM



From the description you provided, i suspect the hard drive is failed and it need to be replaced. Since it is an old IDE drive, it will be in the end of lifespan. Before diagnosing the  hard drive health, i recommend to backup all the data to an external medium first. Since the OS is not booting, you need to use a Live Linux CD like Puppy to recover the data.


 Download link : http://distro.ibiblio.org/puppylinux/puppy-5.6/slacko-5.6-PAE.iso


How to burn an ISO to a CD : http://pcsupport.about.com/od/toolsofthetrade/ht/burnisofile.htm


Boot from the CD and copy all the data to a USB drive. Once that is done, we can verify the hard drive health status.

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