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Vista won't boot normally or in safe mode


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#1 billmorse

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Posted 01 September 2013 - 06:40 PM

Hello again,

 

It's been some time since my wife's computer was last infected, and the help I received here was great.

 

I need your help again.

 

Yesterday the computer would not load. I couldn't get past the Microsoft load bar.

 

After several attempts I finally got into safe mode. I started to run Malwarebytes (full scan) and after about 10 minutes of scanning everything went blank. Several more attempts and I got safe mode back. I ran MB Chamelion and again, after a few minutes everything died again.

 

 

The System restore discs won't completely load. There is a message that says "loading files" for disc 1 but then everything goes black again.

 

Today I tried Knoppix. The initial screen showed, it started to load but then stopped. Tried this several times with no luck

 

I also tried Seatools (several times) but it did not load. Same with Optimumboot CD.

 

Now I can't even get into safe mode.

 

The F2 key worked once but did not let me choose any options before going blank.

 

So is it hard drive failure or time to go to Best Buy?

 

Thanks for any help you can offer.

 

Bill  Morse



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#2 billmorse

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Posted 01 September 2013 - 06:48 PM

The computer is an HP Pavilion desktop running Vista home premium. Forgot to mention that!



#3 hamluis

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Posted 01 September 2013 - 07:01 PM

<<I also tried Seatools (several times) but it did not load. Same with Optimumboot CD.>>

 

If...you have a Seagate or Samsung hard drive...and you attempted to run the SeaTools for DOS diagnostic and it did not detect the hard drive...the drive is dead.

 

SeaTools for DOS Guide

 

SeaTools for DOS Download

 

If the hard drive manufacturer is not Seagate/Samsung...then you need to run the appropriate diagnostic.

 

Louis


Edited by hamluis, 01 September 2013 - 07:07 PM.


#4 billmorse

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Posted 05 September 2013 - 02:51 PM

I found the problem - actually 2 of them.

 

The monitor was bad and there was some malware that I removed by using the Trinity Rescue Kit http://trinityhome.org/Home/index.php?content=TRINITY_RESCUE_KIT____CPR_FOR_YOUR_COMPUTER&front_id=12&lang=en&locale=en

 

Please consider this case closed.

 

Thank you.



#5 hamluis

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Posted 05 September 2013 - 05:07 PM

Thanks for letting us know...happy computing :).

 

Louis






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