It's been some time since my wife's computer was last infected, and the help I received here was great.
I need your help again.
Yesterday the computer would not load. I couldn't get past the Microsoft load bar.
After several attempts I finally got into safe mode. I started to run Malwarebytes (full scan) and after about 10 minutes of scanning everything went blank. Several more attempts and I got safe mode back. I ran MB Chamelion and again, after a few minutes everything died again.
The System restore discs won't completely load. There is a message that says "loading files" for disc 1 but then everything goes black again.
Today I tried Knoppix. The initial screen showed, it started to load but then stopped. Tried this several times with no luck
I also tried Seatools (several times) but it did not load. Same with Optimumboot CD.
Now I can't even get into safe mode.
The F2 key worked once but did not let me choose any options before going blank.
So is it hard drive failure or time to go to Best Buy?
Thanks for any help you can offer.