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Frequent BSOD I have files needed


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#1 MkAdvil

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Posted 31 August 2013 - 11:31 PM

Here is my mini dump folder with result. I would try to decipher this myself, but honestly i dont know how to read it all and read this is what is needed from a previous post. Please help, been happening off and on for weeks. I thought it was faulty RAM and though i found that one of sticks was indeed bad and removed it, the errors are continuing. ANY help is appreciated.

http://www.sendspace.com/file/5s7fyu

 

Attached Files



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#2 MkAdvil

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Posted 31 August 2013 - 11:40 PM

Attached File  Blue screen.txt   26.41KB   1 downloads

Here is my bluescreenview.txt

 

 



#3 Anshad Edavana

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Posted 01 September 2013 - 12:57 AM

:welcome: to the Bleeping Computer forum.

 

All of the Blue Screen of Death are caused by a service named sndappv2.exe. An internet search shows this service belongs to the Sendori Web filtering service. Please uninstall any Sendori software installed in your system completely and your BSOD issue will be probably solved.

 

Report your findings in next reply.  



#4 MkAdvil

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Posted 01 September 2013 - 01:45 PM

:welcome: to the Bleeping Computer forum.

 

All of the Blue Screen of Death are caused by a service named sndappv2.exe. An internet search shows this service belongs to the Sendori Web filtering service. Please uninstall any Sendori software installed in your system completely and your BSOD issue will be probably solved.

 

Report your findings in next reply.  

 

Hey thanks for the reply friend. I just booted into safe mode and uninstalled the program and it appears to be gone. At this point, just need to wait and see if another BSOD occurrs and I will definitely chime in if it does. BTW just wondering do you think any of them really were memory related? I had one of my cards fail Memtest, but if that was not causing any of the BSODs then perhaps I did not need to get rid of it. Thanks again I will keep you posted.



#5 Anshad Edavana

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Posted 01 September 2013 - 02:47 PM

Hi

 

Which memory testing software is you are using ?. If it is Memtest86+ , there will be red lines shown on the screen when errors detected.

 

Like this :

 

memtest-error.png

 

 

If there is a failing module, you should remove that for a stable system operation.



#6 MkAdvil

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Posted 05 September 2013 - 07:16 PM

Welp.... thought it was fixed until I got another today...

http://www.sendspace.com/file/js1v47 Minidump

 

http://www.sendspace.com/file/fmbjpj Bsod new

 

Also attached below. Thanks a lot guys. I dont know you but this is some valuable stuff u do here.

 

 

Attached Files



#7 Anshad Edavana

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Posted 05 September 2013 - 11:42 PM

Hi

 

Since 31 October, there is only one new dump seems to be created. Did you experienced more BSOD issues ? . 

 

Let us test the memory modules thoroughly using the free tool Memtest86+ before doing any other steps. Please read instructions from the below link carefully.

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

You should run memtest for at least seven or more passes for an accurate result. More passes is more better.Report whether there are any errors detected during the test in next reply. Alternatively take a snapshot of the screen and attach with the reply.

 


Edited by Anshad Edavana, 06 September 2013 - 12:07 AM.


#8 MkAdvil

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Posted 06 September 2013 - 10:50 AM

Yes the New Bsod is the only one since the 31. I was waiting to see if it was fixed. I had thought for awhile it was the memory and tested it well before all of this. I found the bad stick and removed it already so I am unsure if memory is the problem at this point.



#9 MkAdvil

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Posted 07 September 2013 - 12:33 AM

6 passes on memtest and nothing on the memory card im pretty sure is good. Any thoughts?



#10 Anshad Edavana

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Posted 07 September 2013 - 12:50 AM

Hi

 

I recommend running at least eight passes with memtest86+ . If it came clean,please run the system normally and do things which usually leads to blue screen. When you got at least two or  more BSOD, upload the new dumps for analysis. That will hopefully help us to identify a pattern.



#11 MkAdvil

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Posted 10 September 2013 - 02:43 AM

ANother BSOD today and memory is fine after 8 passes. ALSO audio jacks on front and back of computer including mic jack etc are all not working. Here is the files from todays BSOD

Attached Files



#12 Anshad Edavana

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Posted 10 September 2013 - 05:03 AM

Hi

 

Thanks for providing the dumps. I will keep you posted after examining them.



#13 Anshad Edavana

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Posted 10 September 2013 - 07:10 AM

Hi

 

Can you please post a Minitoolbox log  also ?.

 

 "Minitoolbox" can list all the installed programs as well as event log errors in your system. Download "Minitoolbox" from the below link.

 
 
 Run the tool and only select the following tick boxes.
 
   -List last 10 Event viewer errors
   -List installed programs
   -List devices
   -List users, partition and memory size
 
Now click "Go" and post the output in next reply.

Edited by Anshad Edavana, 10 September 2013 - 07:11 AM.


#14 MkAdvil

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Posted 10 September 2013 - 09:53 PM

Heyyyy. ANOTHER Bsod just now. Now we gettin somewhere i guess?? Anyways heres all the files.

 

http://www.sendspace.com/filegroup/jllCjMmDwZJnd75ybmMbvwxOBgnhV0SF

 



#15 Anshad Edavana

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Posted 11 September 2013 - 12:02 AM

Hi

 

The last BSOD shows Bugcheck 0x50 , PAGE_FAULT_IN_NONPAGED_AREA .

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffe2001e27b72c, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff80003399ba0, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000007, (reserved)

http://msdn.microsoft.com/en-us/library/windows/hardware/ff559023(v=vs.85).aspx

 

 

It shows a probable cause of the issue , BHDrvx64.sys.

 
fffff880`0789ed98  fffff880`04324863Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130903.002\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys

This driver is a part of Symantec Norton AV which is a known BSOD causer. Please try the below steps.

 

:step1: Uninstall Norton as a test.

 

Removing Norton will let us know whether it is playing a role in the crashes. Since it's driver can be seen on the crash dump, uninstalling it is necessary.

 

1. First uninstall Norton from Control Panel --> Programs.

 

2. Now download and run the official removal tool to clean it's drivers properly.

 

    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

 

:step2: Clean install VGA driver.

 

1. Uninstall AMD Catalyst Install Manager first. Choose, Express uninstall all AMD softwares to completely remove all components.

 

2. Download and run AMD driver cleaning tool from the below link.

 

   http://www2.ati.com/drivers/amd_cleanup_util_1.2.1.0.exe

 

   Reboot the system after cleaning completes.

 

3. Now download and install the latest Chipset and Display drivers.

 

    Chipset : http://www2.ati.com/drivers/13-4_vista_win7_win8_32-64_sb.exe

 

    Display :  http://www2.ati.com/drivers/beta/amd_catalyst_13.10_beta.exe

 

:step3: Clean Browser hijackers.

Error: (09/10/2013 07:39:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x521c1792
Faulting module name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x521c1792
Exception code: 0xc0000005
Fault offset: 0x00002db0
Faulting process id: 0x7fc
Faulting application start time: 0xDefaultTabSearch.exe0
Faulting application path: DefaultTabSearch.exe1
Faulting module path: DefaultTabSearch.exe2
Report Id: DefaultTabSearch.exe3 

Uninstall DefaultTab and DefaultTab Chrome from Control Panel first and then use Adwcleaner to remove it's remnants.

 

http://www.bleepingcomputer.com/download/adwcleaner/

 

 

Post your findings in next reply.






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