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Windows 7 Acer Laptop only shows black screen with cursor think infected.


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9 replies to this topic

#1 52mike

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Posted 31 August 2013 - 06:46 PM

Hi. I unwisely clicked on a Facebook link and was taken to a page which I was unable to leave. I finally turned off the computer and when I restarted it the screen just showed black with the cursor. After Googling the problem, I've tried system repair, system restore, restoring in safe mode, changed SATA to IDE, taken out the battery and depressed the start button, and changed the Boot order but none of these have worked. I can't access my antivirus/antimalware packages. It would be a personal disaster for me if I'm forced to return the laptop to its initial state as I've only backed up some of my data. I would be grateful for any help/advice. Thanks.   



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#2 dev00790

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Posted 01 September 2013 - 08:30 AM

Hi Are you able to boot the computer into Safe mode / Safe mode with networking / Safe mode with command prompt ?


Regards, dev00790

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#3 52mike

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Posted 01 September 2013 - 01:09 PM

Hi. Thanks for replying. I can select safe mode/safe mode with networking/ safe mode with command prompt. I did select safe mode and attempted to boot computer a number of times but it got stuck at the same place and wouldn't fully load windows.  



#4 dev00790

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Posted 01 September 2013 - 04:48 PM

Where does it get stuck at in Safe mode?


Regards, dev00790

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Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#5 52mike

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Posted 02 September 2013 - 04:05 AM

Hi. The last line on the screen is:

 

loaded: \windows\system32\DRIVERS\CLASSPNP.SYS

 

This stays on the screen for about 5 seconds and then the screen just shows black with a cursor



#6 dev00790

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Posted 02 September 2013 - 04:23 AM

Ok. What version of Windows are you using?


Regards, dev00790

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Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#7 52mike

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Posted 02 September 2013 - 05:07 AM

windows 7



#8 dev00790

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Posted 02 September 2013 - 05:10 AM

Sorry. Ok I have reported this to an internal topic that deals with unbootable computers. Someone will be with you shortly.


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#9 52mike

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Posted 02 September 2013 - 05:22 AM

Thanks



#10 Elise

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Posted 07 September 2013 - 10:23 AM

Hello and sorry for the delay.

Please try the following: start the computer and tap F8 until the Advanced Boot Menu options come up. Select Repair Windows. Let me know if this is able to load the recovery environment and if so, try to do a Startup Repair. Let me know if this works.


regards, Elise


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