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Laptop processing slow all of a sudden

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#1 super_blol001


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Posted 31 August 2013 - 02:59 PM

Hello fellow users, 


I have a HP Pavilion DM4-1165dx notebook on window 7 home premium.


The Problem-

Yesterday, after logging in on my laptop, I noticed the welcome message took longer than usual. Then there was a black screen with just the cursor on it. After about an hour, the screen proceeded to the desktop state. The processing of any program was very, very slow (took ten minutes to complete any action), and it couldn't detect any wifi. 


What I tried to solve this problem-

I tried to take out the battery (which wasn't warm) and it didn't work. I also tried safe mode, still didn't work. I tried the reset method, plug out anything external, shutdown, take out battery, and hold the power button for a minute, put everything else back, still didn't work. Not being cooperative many times, I had to force shutdown couple of times (hold the power button). Later, I left it on by itself, for a couple of hours, yet it took longer to get to desktop screen. And still processing was very very slow.



I turned it on in hopes for it to recover but the problem remains. For the very first time, I saw the BSOD (blue screen of death) which made me worry a lot and thus I am asking for help here.


What I suspect-

Its either a hardware crash, or a virus. I didn't download/do anything weird or unusual that I haven't done before. It was just another day on the Laptop. If its hardware, how can save my files?



Please help me ASAP. Any help will be appreciated.





Edited by super_blol001, 31 August 2013 - 03:01 PM.

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#2 userofbb


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Posted 01 September 2013 - 11:15 PM

Maybe it's a Windows Update maybe there is a new kind of rootkit or worm because I have the same all of a sudden problem on my laptop. And we are not alone this guy too (who have decided to re-install Windows):http://forum.pcastuces.com/sujet.asp?f=3&s=19866



Malwarebyte and Avast don't see anything. My laptop is slow as hell and when desktop appears I have an error about a notification service unavailable. Long black screen before login screen and explorer.exe seems to have some difficulties to display my icons because they are disappearing after some minutes.


will try safe mode and restore...

Edited by userofbb, 01 September 2013 - 11:19 PM.

#3 hamluis



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  • Local time:07:18 PM

Posted 02 September 2013 - 08:41 AM

Please download MiniToolBox  , save it to your desktop and run it.


Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.


Click Go and paste the content into your next post.


Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.



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