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Internet drops out and will not reconnect unless bridging and unbridging occurs


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#1 Walburg

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Posted 30 August 2013 - 04:42 PM

Hi,

 

i have had a stange problem commence a few days ago, I have checked numerous threads on this forum which address inet dropouts but still cannot work out why it is occurring.

 

Hardware as follows:

 

Pentium 4 3GHz

2GB RAM

TP-Link  TL-WN751ND wireless (firmware v1.1)

 

Software:

 

XP Pro SP3

AvastPro AntiVirus

Malwarebytes Pro

 

I am running of ONLY one router.

 

For some unknown reason a few days ago my inet connection dropped out.  After trying all the basic attempts to fix it, I found the only way to reconnect was to create a BRIDGE in Network Connections and to bridge my wireless driver with the V100 driver, and then immediately UNbridge them.

 

This allowed me to reconnect but the system keeps dropping out at random intervals, sometimes after 20 minutes, others after 2hours.  On average, it drops out every hour odd.  Every time it drops out, I again have to perfom the bridging/unbridging to get it going again.

 

I have since performed the following to no avail:

 

 - Upgraded to the latest version of T-Link firmware

 - REPAIRED Windows XP system

 - Restored latest wireless drivers/firmware again

 - run all microsoft updates

 - disabled Avast & Malware

 - Ran Microsoft Malicous ware tool

 - Ran complete virus and Malware scans (nothing found)

 - Ran every MicrosoftFixit relating to this problem that I could find, of which only ONE fixed a few files to no avail.

 

 

I now also seem to have a slight problem with the cursor; it seems to "jump" off screen all by itself, as though I clicked on another window or outside the operating window, yet I did nothing at all.  It jumps all by itself, and I have to press BACK on the field I was in to continue typing etc.

 

Any assistance to fix this problem would be appreciated.

 

Thank you.


Edited by hamluis, 31 August 2013 - 06:06 AM.
Moved from XP to Am I Infected - Hamluis.


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#2 hamluis

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Posted 30 August 2013 - 04:50 PM

Good afternoon, let's gatherf some data :).

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#3 Walburg

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Posted 31 August 2013 - 12:03 AM

Thanks for the fast response.  Here is the Result.txt file:

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by PC1 (administrator) on 31-08-2013 at 14:47:42
Running from "C:\Documents and Settings\PC1\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/31/2013 06:18:52 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (08/30/2013 10:07:15 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (08/28/2013 04:04:28 AM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (08/27/2013 01:59:57 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server returned an invalid or unrecognized response

Error: (08/27/2013 03:38:18 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (08/27/2013 02:57:03 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (08/27/2013 02:57:03 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server returned an invalid or unrecognized response

Error: (08/26/2013 04:30:44 PM) (Source: SecurityCenter) (User: )
Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.

Error: (08/26/2013 01:13:29 PM) (Source: SecurityCenter) (User: )
Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.

Error: (08/26/2013 03:55:19 AM) (Source: SecurityCenter) (User: )
Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.


System errors:
=============
Error: (08/30/2013 10:06:47 AM) (Source: 0) (User: )
Description:

Error: (08/29/2013 11:27:30 PM) (Source: DCOM) (User: USER-10D498575E)
Description: The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

Error: (08/29/2013 11:27:00 PM) (Source: DCOM) (User: USER-10D498575E)
Description: The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

Error: (08/29/2013 11:26:06 PM) (Source: DCOM) (User: USER-10D498575E)
Description: The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

Error: (08/29/2013 11:25:33 PM) (Source: DCOM) (User: USER-10D498575E)
Description: The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

Error: (08/29/2013 04:01:01 PM) (Source: 0) (User: )
Description:

Error: (08/29/2013 02:11:44 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (08/29/2013 02:11:44 PM) (Source: 0) (User: )
Description:

Error: (08/29/2013 07:08:50 AM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (08/29/2013 07:08:50 AM) (Source: 0) (User: )
Description:


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

µTorrent (Version: 3.2.2.28595)
7-Zip 9.20
Absolute Sound Recorder version 4.3.1
Adobe Acrobat 9 Pro Extended - English, Français, Deutsch (Version: 9.0.0)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Avast License by ZeNiX [2012-06-29]
avast! Pro Antivirus (Version: 8.0.1489.0)
Bloons TD 5 Deluxe version 1.13 (Version: 1.13)
Cradle of Rome 2 Premium Edition 1.1
DivXLand Media Subtitler 2.1.0
DjVu Solo 3.1
e-Sword (Version: 9.05.0001)
FotoSketcher 2.30
Free Alarm Clock 2.7.1 (Version: 2.7)
GoldWave v5.67
HP Officejet 6500 E710a-f Basic Device Software (Version: 28.0.1315.0)
Intel® Extreme Graphics 2 Driver (Version: 6.14.10.4396)
Intel® Network Connections Drivers
Internet Explorer (Enable DEP)
iSkysoft iTube Studio(Build 3.2.0.1) (Version: 3.2.0.1)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
KeyScrambler (Version: 3.2.0.3)
K-Lite Mega Codec Pack 7.0.0 (Version: 7.0.0)
Lernout & Hauspie TruVoice American English TTS Engine
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.4518.1014)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 23.0.1 (x86 en-US) (Version: 23.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Paint Shop Pro 7 (Version: 7.0.0.0000)
Pamela Pro 4.8 (Version: 4.8)
Password Safe
Realtek AC'97 Audio
Registry Mechanic 10.0.0.126 (Version: 10.0.0.126)
Revo Uninstaller Pro 2.1.5
Skype Launcher (Version: 1.6.5)
Skype™ 4.2 (Version: 4.2.155)
Speakonia (Version: 1.0.3.5)
Teleport Pro (Version: 1.60)
TL-WN751ND Driver (Version: 1.00.0000)
TP-LINK Wireless Configuration Utility (Version: 2.01.0012)
UltraISO Premium V9.35
Unlocker 1.8.9 (Version: 1.8.9)
Update for Microsoft .NET Framework 3.5 SP1 (KB2836940) (Version: 1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2808679) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VLC media player 2.0.5 (Version: 2.0.5)
WD Drive Utilities (Version: 1.0.3.3)
WD Security (Version: 1.0.3.3)
WD SmartWare (Version: 1.6.2.6)
WebFldrs XP (Version: 9.50.7523)
Windows Driver Package - 2Wire (2WIREPCP) Net  (09/18/2002 1.4.0.5) (Version: 09/18/2002 1.4.0.5)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows PowerShell™ 1.0 (Version: 2)
Windows Update Remover
WinRAR archiver
Worms Armageddon - New Edition (Version: 3.6.28.0)
Yahoo! Detect
ZTreeWin (remove only)

========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 2031.48 MB
Available physical RAM: 1215.65 MB
Total Pagefile: 3927.33 MB
Available Pagefile: 3233.03 MB
Total Virtual: 2047.88 MB
Available Virtual: 1974.71 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:66.34 GB) (Free:43.4 GB) NTFS
3 Drive d: () (Fixed) (Total:399.41 GB) (Free:15.96 GB) NTFS

========================= Users: ========================================

User accounts for \\

Administrator            ASPNET                   Guest                    
HelpAssistant            PC1                      SUPPORT_388945a0         


**** End of log ****
 

 

 

And here is the snapshot:

 

http://speccy.piriform.com/results/ZbCzB3W28OlJfD2smbIaXjQ

 

 

I awaite your next directions, thankyou.


Edited by Walburg, 31 August 2013 - 12:04 AM.


#4 hamluis

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Posted 31 August 2013 - 06:04 AM

Windows was installed 28 Aug.

 

Currently, AV and firewall are disabled, which makes system more vulnerable to malware...and your system reflects at least one process rated as a malware threat.

 

Topic moved to Am I Infected.

 

Louis



#5 Walburg

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Posted 31 August 2013 - 06:51 AM

...and your system reflects at least one process rated as a malware threat.

Louis

 

Hi Louis,

 

Can you please advise which process that is?

 

I will look into the disabled protection software as well.

 

Thank you

 

Update: have fixed the firewall and Virus software, also uninstalled "iSkysoft iTube Studio"... I did not like the manner in which that program behaved, only installed it a day or two after this problem arose, I hope that was the malware you referred to.


Edited by Walburg, 31 August 2013 - 11:51 AM.


#6 Walburg

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Posted 01 September 2013 - 01:30 AM

close this thread.

 

I fixed the pc, now has been operating 100% for many hours, I can tell what I did after last posting has FIXED the problem.  Tricky little thing it was too.






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