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Combofix Log Submitted


  • This topic is locked This topic is locked
2 replies to this topic

#1 MyDeoderant

MyDeoderant

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  • 2 posts
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  • Local time:10:01 PM

Posted 30 August 2013 - 04:17 PM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/505473/repairing-windows-xp/page-2 - Hamluis.

 

 

 

Hi,I'm new here.I am running Windows XP Media Center 2005,My sytem is Compaq Presario Media Center SR2011WM Desktop.Not sure if this is the right place,but here goes.I just ran ComboFix and I would like a helper to look at my ComboFix log.Thanks in advance. :) .


Here is my ComboFix log.
 
ComboFix 13-08-30.01 - Compaq_Administrator 08/30/2013  16:15:07.1.1 - x86
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.447.166 [GMT -4:00]
Running from: c:\documents and settings\Compaq_Administrator\Desktop\ComboFix.exe
AV: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: AVG Firewall *Disabled* {8decf618-9569-4340-b34a-d78d28969b66}
FW: AVG Internet Security 2013 *Enabled* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
 * Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\docume~1\COMPAQ~1\LOCALS~1\Temp\IadHide5.dll
c:\documents and settings\Administrator\WINDOWS
c:\documents and settings\All Users\Application Data\F3D3E389FE.sys
c:\documents and settings\All Users\Application Data\TEMP
c:\documents and settings\All Users\Application Data\TEMP\DFC5A2B2.TMP
c:\documents and settings\Compaq_Administrator\Local Settings\Temp\IadHide5.dll
c:\documents and settings\Compaq_Administrator\WINDOWS
c:\documents and settings\Default User\WINDOWS
c:\hp\bin\cloaker.exe
c:\windows\explorer(2).exe
c:\windows\system32\Cache
c:\windows\system32\Cache\272512937d9e61a4.fb
c:\windows\system32\Cache\287204568329e189.fb
c:\windows\system32\Cache\28bc8f716fd76a47.fb
c:\windows\system32\Cache\2c53092c95605355.fb
c:\windows\system32\Cache\31a0997e9a5b5eb3.fb
c:\windows\system32\Cache\32c84fe32bb74d60.fb
c:\windows\system32\Cache\3917078cb68ec657.fb
c:\windows\system32\Cache\4c9e6ca0f6e39dc5.fb
c:\windows\system32\Cache\590ba23ce359fd0c.fb
c:\windows\system32\Cache\610289e025a3ee9a.fb
c:\windows\system32\Cache\651c5d3cdbfb8bd1.fb
c:\windows\system32\Cache\6c59ac5e7e7a3ad0.fb
c:\windows\system32\Cache\6d03dad1035885d3.fb
c:\windows\system32\Cache\a4201fc004e46a79.fb
c:\windows\system32\Cache\a8556537add6dfc5.fb
c:\windows\system32\Cache\ad10a52aff5e038d.fb
c:\windows\system32\Cache\ad581efe9c111461.fb
c:\windows\system32\Cache\c1fa887b03019701.fb
c:\windows\system32\Cache\c4d28dca2e7648be.fb
c:\windows\system32\Cache\d201ef9910cd39de.fb
c:\windows\system32\Cache\d2e94710a5708128.fb
c:\windows\system32\Cache\d79b9dfe81484ec4.fb
c:\windows\system32\Cache\f998975c9cc711ee.fb
c:\windows\system32\SETDC1.tmp
c:\windows\system32\SETDC2.tmp
c:\windows\system32\SETE0F.tmp
c:\windows\system32\SETE11.tmp
c:\windows\system32\SETE16.tmp
c:\windows\system32\SETE1D.tmp
c:\windows\system32\SETE1F.tmp
D:\Autorun.inf
.
.
(((((((((((((((((((((((((   Files Created from 2013-07-28 to 2013-08-30  )))))))))))))))))))))))))))))))
.
.
2013-08-14 16:59 . 2013-08-14 17:04    --------    d-----w-    c:\windows\system32\MRT
2013-08-05 04:05 . 2008-04-14 00:11    21504    ----a-w-    c:\windows\system32\hidserv.dll
2013-08-05 04:05 . 2008-04-14 00:11    21504    ----a-w-    c:\windows\system32\dllcache\hidserv.dll
2013-08-01 22:15 . 2013-08-01 22:14    4722680    ----a-w-    c:\program files\ComboFix.exe
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-08-21 03:06 . 2012-04-02 15:30    692104    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-08-21 03:06 . 2011-05-25 11:45    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-08-03 18:18 . 2006-10-19 02:47    1543680    ------w-    c:\windows\system32\wmvdecod.dll
2013-07-26 02:47 . 2004-08-10 04:00    920064    ----a-w-    c:\windows\system32\wininet.dll
2013-07-26 02:47 . 2004-08-10 04:00    43520    ----a-w-    c:\windows\system32\licmgr10.dll
2013-07-26 02:47 . 2004-08-10 04:00    1469440    ----a-w-    c:\windows\system32\inetcpl.cpl
2013-07-25 15:52 . 2004-08-10 04:00    385024    ----a-w-    c:\windows\system32\html.iec
2013-07-20 05:51 . 2012-08-09 17:56    246072    ----a-w-    c:\windows\system32\drivers\avglogx.sys
2013-07-20 05:50 . 2012-04-19 08:50    60216    ----a-w-    c:\windows\system32\drivers\avgidshx.sys
2013-07-20 05:50 . 2011-12-23 17:32    208184    ----a-w-    c:\windows\system32\drivers\avgidsdriverx.sys
2013-07-20 05:50 . 2012-02-22 09:25    171320    ----a-w-    c:\windows\system32\drivers\avgldx86.sys
2013-07-10 10:37 . 2004-08-10 04:00    406016    ----a-w-    c:\windows\system32\usp10.dll
2013-07-10 05:32 . 2012-01-31 08:46    39224    ----a-w-    c:\windows\system32\drivers\avgrkx86.sys
2013-07-04 02:59 . 2004-08-10 11:00    2193536    ----a-w-    c:\windows\system32\ntoskrnl.exe
2013-07-04 02:08 . 2004-08-10 11:00    2070144    ----a-w-    c:\windows\system32\ntkrnlpa.exe
2013-07-01 05:45 . 2011-12-23 17:32    96568    ----a-w-    c:\windows\system32\drivers\avgmfx86.sys
2013-06-23 03:04 . 2013-06-23 03:05    94632    ----a-w-    c:\windows\system32\WindowsAccessBridge.dll
2013-06-23 03:04 . 2011-03-03 08:39    144896    ----a-w-    c:\windows\system32\javacpl.cpl
2013-06-23 03:04 . 2012-06-17 02:39    867240    ----a-w-    c:\windows\system32\npdeployJava1.dll
2013-06-23 03:04 . 2010-05-05 07:20    789416    ----a-w-    c:\windows\system32\deployJava1.dll
2013-06-04 07:23 . 2004-08-10 04:00    562688    ------w-    c:\windows\system32\qedit.dll
2013-06-04 01:40 . 2004-08-10 04:00    1876736    ----a-w-    c:\windows\system32\win32k.sys
2011-08-28 16:55 . 2011-06-03 16:39    3782822    -c--a-w-    c:\program files\ConvertHelperSetup.exe
2010-12-02 05:55 . 2011-06-03 16:37    11174272    -c--a-w-    c:\program files\converter.exe
2010-04-08 04:13 . 2011-06-03 16:36    36590872    -c--a-w-    c:\program files\sdsetup.exe
2009-10-04 14:46 . 2011-06-03 16:34    4089550    -c--a-w-    c:\program files\ivimconv.exe
2009-10-04 05:49 . 2011-06-03 16:34    2448491    -c--a-w-    c:\program files\imgconvert.exe
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-30 67584]
"RTHDCPL"="RTHDCPL.EXE" [2006-06-14 16239616]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2005-07-23 237568]
"HPBootOp"="c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" [2006-02-16 249856]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-03-12 49152]
"AVG_UI"="c:\program files\AVG\AVG2013\avgui.exe" [2013-07-01 4411440]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-10-25 421888]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-10-12 59280]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Compaq Connections.lnk - c:\program files\Compaq Connections\5577497\Program\Compaq Connections.exe -startup [2006-9-4 36903]
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute    REG_MULTI_SZ       autocheck autochk *\0c:\progra~1\AVG\AVG2013\avgrsx.exe /sync /restart
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro36]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro36.sys]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\HitmanPro36Crusader]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\HitmanPro36CrusaderBoot]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"AlwaysReady Power Message APP"=ARPWRMSG.EXE
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" -atboottime
"ROC_ROC_JULY_P1"="c:\program files\AVG Secure Search\ROC_ROC_JULY_P1.exe" / /PROMPT /CMPID=ROC_JULY_P1
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Compaq Connections\\5577497\\Program\\Compaq Connections.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
"c:\\WINDOWS\\system32\\usmt\\migwiz.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqcopy2.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe"=
"c:\\Program Files\\Common Files\\HP\\Digital Imaging\\Bin\\hpqPhotoCrm.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqpsapp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxs08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqfxt08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqpse.exe"=
"c:\\Program Files\\HP\\HP Software Update\\hpwucli.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\smart web printing\\SmartWebPrintExe.exe"=
"c:\\Program Files\\Common Files\\AOL\\System Information\\sinf.exe"=
"c:\\Program Files\\Common Files\\Apple\\Apple Application Support\\WebKit2WebProcess.exe"=
"c:\\Program Files\\AVG\\AVG2013\\avgmfapx.exe"=
"c:\\Program Files\\AVG\\AVG2013\\avgnsx.exe"=
"c:\\Program Files\\AVG\\AVG2013\\avgdiagex.exe"=
"c:\\Program Files\\AVG\\AVG2013\\avgemcx.exe"=
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [4/19/2012 4:50 AM 60216]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [8/9/2012 1:56 PM 246072]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [1/31/2012 4:46 AM 39224]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [12/23/2011 1:32 PM 208184]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [12/23/2011 1:32 PM 22328]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2/22/2012 5:25 AM 171320]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [3/19/2012 5:17 AM 182072]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\AVG\AVG2013\avgidsagent.exe [7/4/2013 3:53 PM 4939312]
R2 avgwd;AVG WatchDog;c:\program files\AVG\AVG2013\avgwdsvc.exe [7/23/2013 7:09 PM 283136]
S3 SWDUMon;SWDUMon;c:\windows\system32\drivers\SWDUMon.sys [2/19/2013 7:44 PM 13024]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12    REG_MULTI_SZ       Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt    REG_MULTI_SZ       hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder
.
2013-08-30 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-02 03:06]
.
2013-04-12 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-01 21:57]
.
2013-08-30 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-03-31 15:57]
.
2013-08-30 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-03-31 15:57]
.
.
------- Supplementary Scan -------
.
uStart Page = https://signup.netflix.com/Login?nextpage=http%3A%2F%2Fmovies.netflix.com%2FWiHome
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PRESARIO&pf=desktop
Trusted Zone: internet
Trusted Zone: mcafee.com
TCP: DhcpNameServer = 209.18.47.61 209.18.47.62
FF - ProfilePath - c:\documents and settings\Compaq_Administrator\Application Data\Mozilla\Firefox\Profiles\c78ruuxd.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.aol.com/search/search?q={searchTerms}&s_it=customfirefoxright&s_qt=sb&tb_uuid=B6683F6CC715E8D715A3265EECA74D0C&tb_oid=15-05-2013&tb_mrud=15-05-2013
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - ExtSQL: !HIDDEN! 2010-03-17 00:29; smartwebprinting@hp.com; c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF - user.js: network.cookie.cookieBehavior - 0
FF - user.js: privacy.clearOnShutdown.cookies - false
FF - user.js: security.warn_viewing_mixed - false
FF - user.js: security.warn_viewing_mixed.show_once - false
FF - user.js: security.warn_submit_insecure - false
FF - user.js: security.warn_submit_insecure.show_once - false
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-SITEguard - (no file)
HKLM-Run-ROC_ROC_NT - c:\program files\AVG Secure Search\ROC_ROC_NT.exe
c:\documents and settings\Default User\Start Menu\Programs\Startup\Pin.lnk - c:\hp\bin\CLOAKER.EXE c:\hp\bin\PinToStart.bat
c:\documents and settings\Default User\Start Menu\Programs\Startup\PinMcLnk.lnk - c:\hp\bin\cloaker.exe c:\hp\bin\PinMcLnkToStart.bat
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-08-30 16:37
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...  
.
scanning hidden autostart entries ...
.
scanning hidden files ...  
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\S-1-5-21-1496110380-627417375-377843294-1007\Software\SecuROM\!CAUTION! NEVER A OR CHANGE ANY KEY*]
"??"=hex:2d,e2,72,69,24,0a,d7,28,9b,6c,f2,1c,d5,24,04,e0,95,de,d6,4b,0e,ec,29,
   82,7d,f2,d0,49,8b,99,7c,2d,4e,6e,bb,77,eb,3f,c8,ec,fa,b4,d9,3c,14,63,f1,5f,\
"??"=hex:5d,2e,bc,00,9b,07,bc,9c,34,34,87,88,c9,ab,ca,0d
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(804)
c:\windows\system32\Ati2evxx.dll
.
- - - - - - - > 'explorer.exe'(2768)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\Ati2evxx.exe
c:\windows\system32\Ati2evxx.exe
c:\windows\arservice.exe
c:\windows\eHome\ehRecvr.exe
c:\windows\eHome\ehSched.exe
c:\program files\Java\jre7\bin\jqs.exe
c:\windows\system32\PSIService.exe
c:\windows\ehome\mcrdsvc.exe
c:\windows\RTHDCPL.EXE
c:\program files\Compaq Connections\5577497\Program\Compaq Connections.exe
c:\windows\system32\dllhost.exe
c:\windows\eHome\ehmsas.exe
c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\windows\system\hpsysdrv.exe
.
**************************************************************************
.
Completion time: 2013-08-30  16:50:44 - machine was rebooted
ComboFix-quarantined-files.txt  2013-08-30 20:50
.
Pre-Run: 45,893,574,656 bytes free
Post-Run: 47,654,727,680 bytes free
.
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect
.
- - End Of File - - A996B2DAB403EF8ECF0C842069739A51
D11C727E03BB7318DCDA069B06E652F0


Edited by hamluis, 30 August 2013 - 04:45 PM.
PM sent to new OP - Hamluis.


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step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/506190 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 09 September 2013 - 04:25 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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