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Advice after remote access from untrusted Technical support (Virus issues too)


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14 replies to this topic

#1 Alpha47

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Posted 30 August 2013 - 05:39 AM

I need advice on how to secure my computers from the people I thought were Dell support. They took online access to my Laptop and netbook a Dell Inspiron mini 1012, runs windows 7 starter. The CPU is an Intel Atom N450 has 1gb of memory, I also have a Dell laptop my daughter gave me a few months ago. The dell is only a few months old.

The Dell M5040  AMD E-450 APU  Graphics Radeon HD 1.65. Memory 3 gb,  64 bit system running Windows 7 premium. I wanted to format the hard drive and reinstall windows 7.  I had trouble getting into the bios or into the boot to set the boot order.

 

I phoned a number I thought was Dell support, I got through to a very nice Indian chap who said he would sort all my problems out for me, and then said it would only cost £131.00.  The alarm bells were ringing by now but I had let him have remote accessto the Laptop thinking it was Dell (I know). The company is called Techvedic, they said I would have a 12 month “Technical support”. They put a document on Laptop. Only I really do not want them in my computer again.

 

 At the time I said I would have to check my bank as I did not have that sort of money, he was keen that I should clear my problems.  At that my point when just as I was telling the guy I could not afford it (by now I knew this was not legitimate)  my friend walks in.  He hears me talking with chap on phone and promptly offers his credit card.

 Long story short we paid the money. I had wanted time to get away from call and check on them.

 

By this time they had also access to the little netbook. Then says I have to pay £111.00 more to fix both.  I said no, no way, cancel all transactions he promised to do it all for £131.00.  He basically says okay, which I thought meant he will sort it all.  In my head I know it is not possible to fix this lot with some on line tools in a few minutes.

 

I had viruses and malaware on the laptop my daughter gave me , I had trouble since she gave it to me. Several Trojans and some malaware. It had AVG on it. I changed to an ESET trial, that found plenty of Trojans and other problems. Set could not clean all the virus so after my free time with NOD, I installed Kaspersky. Recently I added Malware Bytes.

 

I joined the forum a couple of weeks ago to make a start on trying to fix the Dell laptop, and knew there was some work involved in the process. I have not been well so it got put on one side.

 

The dell laptop (the one my daughter gave me) they do appear to have cleared some of  virus problems.  However system does not feel stable,and when I tried the internet I had the re-direct virus problem on the browser all the pop up rubbish. So now I think I could have all sorts written into the computer they can run just about anything they want. Also still have virus problems.

I realised they had shown me some sort of false report of the system.

I do not know anything about stopping this sort of problem. I know it was stupid to let them do this in the first place. I have heard of people loosing control of their computers, and demands for more money.

 

I would appreciate any help in sorting this out.

 

:oopsign:



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#2 Broni

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Posted 30 August 2013 - 09:05 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Alpha47

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Posted 31 August 2013 - 06:56 AM

Hello

Thank you so much for helping.

I am having trouble with both computers. The net book does not seem as bad. I am not very good at this but I have started with security check on the net book. I am afraid to open the Laptop up. I am going to attempt to copy results, then I will continue with next stage. I have a lot of my files on this one locked, I do not know when the little padlock appeared.

Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
SUPERAntiSpyware
Sophos Anti-Rootkit 1.5.20
Malwarebytes Anti-Malware version 1.75.0.1300
CCleaner
JavaFX 2.1.1
Java™ 6 Update 30
Java 7 Update 25
Adobe Reader 10.1.7 Adobe Reader out of Date!
Google Chrome 28.0.1500.95
Google Chrome 29.0.1547.57
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Malwarebytes Anti-Malware mbam.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````

#4 Alpha47

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Posted 31 August 2013 - 07:03 AM

Hi

Farbar scanner result

Farbar Service Scanner Version: 28-08-2013
Ran by Admin (administrator) on 31-08-2013 at 12:59:00
Running from "C:\Users\Admin\Downloads"
Microsoft Windows 7 Starter Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:

#5 Alpha47

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Posted 31 August 2013 - 07:13 AM

Mini toolbox

MiniToolBox by Farbar Version: 13-07-2013
Ran by Admin (administrator) on 31-08-2013 at 13:07:55
Running from "C:\Users\Admin\Downloads"
Microsoft Windows 7 Starter Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Admin-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : F0-7B-CB-72-3D-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : F0-7B-CB-72-3D-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a5ee:68f1:f4c4:31f%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 31 August 2013 12:11:31
Lease Expires . . . . . . . . . . : 01 September 2013 12:11:33
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 230955006
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-35-1E-98-00-26-B9-C1-73-E5
DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{A339A972-3E74-458F-88A8-C616AE391C23}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 42:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:28b9:30de:9266:a581(Preferred)
Link-local IPv6 Address . . . . . : fe80::28b9:30de:9266:a581%55(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: BTHomeHub.home
Address: 192.168.1.254

Name: google.com
Addresses: 173.194.34.169
173.194.34.168
173.194.34.160
173.194.34.166
173.194.34.167
173.194.34.162
173.194.34.163
173.194.34.174
173.194.34.161
173.194.34.164
173.194.34.165


Pinging google.com [173.194.34.169] with 32 bytes of data:
Reply from 173.194.34.169: bytes=32 time=25ms TTL=52
Reply from 173.194.34.169: bytes=32 time=26ms TTL=52

Ping statistics for 173.194.34.169:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 26ms, Average = 25ms
Server: BTHomeHub.home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 98.138.253.109
98.139.183.24
206.190.36.45


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=152ms TTL=45
Reply from 98.138.253.109: bytes=32 time=173ms TTL=44

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 152ms, Maximum = 173ms, Average = 162ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
16...f0 7b cb 72 3d 1e ......Microsoft Virtual WiFi Miniport Adapter
11...f0 7b cb 72 3d 1e ......Dell Wireless 1397 WLAN Mini-Card
1...........................Software Loopback Interface 1
40...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
54...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
55...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.64 281
192.168.1.64 255.255.255.255 On-link 192.168.1.64 281
192.168.1.255 255.255.255.255 On-link 192.168.1.64 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.64 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.64 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
55 58 ::/0 On-link
1 306 ::1/128 On-link
55 58 2001::/32 On-link
55 306 2001:0:5ef5:79fd:28b9:30de:9266:a581/128
On-link
11 281 fe80::/64 On-link
55 306 fe80::/64 On-link
55 306 fe80::28b9:30de:9266:a581/128
On-link
11 281 fe80::a5ee:68f1:f4c4:31f/128
On-link
1 306 ff00::/8 On-link
55 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 40 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 41 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 42 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 43 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 44 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 45 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 46 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 47 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/28/2013 10:41:21 AM) (Source: Application Hang) (User: )
Description: The program Skype.exe version 6.6.0.106 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: f08

Start Time: 01cea3cf3580751a

Termination Time: 1989

Application Path: C:\Program Files\Skype\Phone\Skype.exe

Report Id:

Error: (08/28/2013 10:41:15 AM) (Source: Application Hang) (User: )
Description: The program Skype.exe version 6.6.0.106 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 125c

Start Time: 01cea3cf5cadc18d

Termination Time: 2033

Application Path: C:\Program Files\Skype\Phone\Skype.exe

Report Id:

Error: (08/27/2013 11:54:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: prevhost.exe, version: 6.1.7601.17562, time stamp: 0x4d5dee89
Faulting module name: pdfprevhndlr.dll_unloaded, version: 0.0.0.0, time stamp: 0x518c946a
Exception code: 0xc0000005
Fault offset: 0x6842958c
Faulting process id: 0xb3c
Faulting application start time: 0xprevhost.exe0
Faulting application path: prevhost.exe1
Faulting module path: prevhost.exe2
Report Id: prevhost.exe3

Error: (08/27/2013 10:53:52 AM) (Source: Application Hang) (User: )
Description: The program Skype.exe version 6.6.0.106 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 115c

Start Time: 01cea30b0c3517d5

Termination Time: 31

Application Path: C:\Program Files\Skype\Phone\Skype.exe

Report Id:

Error: (08/27/2013 00:19:07 AM) (Source: Application Error) (User: )
Description: Faulting application name: bcmwltry.exe, version: 5.30.21.0, time stamp: 0x4a53eb2a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x03c68be8
Faulting process id: 0x590
Faulting application start time: 0xbcmwltry.exe0
Faulting application path: bcmwltry.exe1
Faulting module path: bcmwltry.exe2
Report Id: bcmwltry.exe3

Error: (08/26/2013 10:21:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: bcmwltry.exe, version: 5.30.21.0, time stamp: 0x4a53eb2a
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51db96c5
Exception code: 0xc015000f
Fault offset: 0x00083e19
Faulting process id: 0x598
Faulting application start time: 0xbcmwltry.exe0
Faulting application path: bcmwltry.exe1
Faulting module path: bcmwltry.exe2
Report Id: bcmwltry.exe3

Error: (08/26/2013 06:45:41 PM) (Source: Application Hang) (User: )
Description: The program mbam.exe version 1.75.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1118

Start Time: 01cea2718d296049

Termination Time: 249

Application Path: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

Report Id: 2f41f90d-0e77-11e3-8b94-ca14154a9ba7

Error: (08/26/2013 04:20:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: bcmwltry.exe, version: 5.30.21.0, time stamp: 0x4a53eb2a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x03b170f0
Faulting process id: 0x560
Faulting application start time: 0xbcmwltry.exe0
Faulting application path: bcmwltry.exe1
Faulting module path: bcmwltry.exe2
Report Id: bcmwltry.exe3

Error: (08/26/2013 03:23:27 PM) (Source: Application Hang) (User: )
Description: The program Skype.exe version 6.6.0.106 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1090

Start Time: 01cea26480db99ef

Termination Time: 1736

Application Path: C:\Program Files\Skype\Phone\Skype.exe

Report Id:

Error: (08/25/2013 07:00:25 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).


System errors:
=============
Error: (08/31/2013 00:17:13 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (08/31/2013 00:12:37 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/31/2013 00:11:54 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (08/31/2013 00:08:28 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/31/2013 00:07:49 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (08/31/2013 11:28:28 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/31/2013 11:27:30 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (08/31/2013 00:20:08 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/31/2013 00:20:08 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/31/2013 00:20:08 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (02/17/2012 02:22:07 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 13, Application Name: Microsoft Office OneNote, Application Version: 12.0.6500.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 4062 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Adobe AIR (Version: 2.5.0.16600)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Advanced Audio FX Engine (Version: 1.12.05)
Apple Application Support (Version: 2.3)
Apple Software Update (Version: 2.1.3.127)
AudibleManager (Version: 2007259760.48.56.9243882)
Avanquest update (Version: 1.28)
Battery Meter (Version: 0.0.1.4C)
BT Cloud (Version: 1.77.243.0)
BT Desktop Help
Canon MG5200 series MP Drivers
Canon MP Navigator EX 4.0
Canon My Printer
CapsLKNotify (Version: 0.1.0.5)
CCF Authentication 1.00.211.0 (release) (Version: 1.00.211.0)
CCleaner (Version: 4.03)
CD-LabelPrint
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conduit Engine (Version: )
D3DX10 (Version: 15.4.2368.0902)
Dell Dock
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Touchpad (Version: 15.0.7.0)
Dell Webcam Central (Version: 1.03.07)
Dell Wireless WLAN Card Utility (Version: 5.30.21.0)
EMSC (Version: 0.0.0.20C)
Function Keys (Version: 0.1.0.7)
Google Chrome (Version: 29.0.1547.57)
GoToAssist Corporate (Version: 10.4.0.896)
Intel® Graphics Media Accelerator Driver (Version: 8.14.10.2230)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 30 (Version: 6.0.300)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Media Go (Version: 1.3.227)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.3.0215.0)
Microsoft Security Essentials (Version: 4.3.215.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
ML-1200 Series
MSVCRT (Version: 15.4.2862.0708)
My Dell (Version: 3.3.6280.92)
OpenOffice.org 3.3 (Version: 3.3.9567)
PlayStation®Network Downloader (Version: 2.00.00005)
PlayStation®Store (Version: 2.7.6.06777)
QuickTime (Version: 7.74.80.86)
Realtek High Definition Audio Driver (Version: 6.0.1.5978)
Skype Click to Call (Version: 6.11.13348)
Skype™ 6.6 (Version: 6.6.106)
Sony Ericsson PC Suite 6.012.00 (Version: 6.012.00)
Sony Ericsson Update Engine (Version: 2.13.4.20)
Sony PC Companion 2.10.155 (Version: 2.10.155)
Sophos Anti-Rootkit 1.5.20 (Version: 1.5.20)
SUPERAntiSpyware (Version: 5.6.1032)
Sync Client 1.40.498.0 (release) (Version: 1.40.498.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WIDCOMM Bluetooth Software (Version: 6.2.0.9600)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WSED (Version: 0.1.0.15)

========================= Devices: ================================

Name: MpKsld4e8fe4e
Description: MpKsld4e8fe4e
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: MpKsld4e8fe4e
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 79%
Total physical RAM: 1013.36 MB
Available physical RAM: 206.02 MB
Total Pagefile: 2486.2 MB
Available Pagefile: 759.46 MB
Total Virtual: 2047.88 MB
Available Virtual: 1943.5 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:218.2 GB) (Free:170.38 GB) NTFS

========================= Users: ========================================

User accounts for \\ADMIN-PC

Admin Administrator Guest


**** End of log ****

#6 Alpha47

Alpha47
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:manchester
  • Local time:02:36 AM

Posted 31 August 2013 - 08:02 AM

Hello

Malware Bytes

MiniToolBox by Farbar Version: 13-07-2013
Ran by Admin (administrator) on 31-08-2013 at 13:07:55
Running from "C:\Users\Admin\Downloads"
Microsoft Windows 7 Starter Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Admin-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : F0-7B-CB-72-3D-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : F0-7B-CB-72-3D-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a5ee:68f1:f4c4:31f%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 31 August 2013 12:11:31
Lease Expires . . . . . . . . . . : 01 September 2013 12:11:33
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 230955006
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-35-1E-98-00-26-B9-C1-73-E5
DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{A339A972-3E74-458F-88A8-C616AE391C23}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 42:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:28b9:30de:9266:a581(Preferred)
Link-local IPv6 Address . . . . . : fe80::28b9:30de:9266:a581%55(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: BTHomeHub.home
Address: 192.168.1.254

Name: google.com
Addresses: 173.194.34.169
173.194.34.168
173.194.34.160
173.194.34.166
173.194.34.167
173.194.34.162
173.194.34.163
173.194.34.174
173.194.34.161
173.194.34.164
173.194.34.165


Pinging google.com [173.194.34.169] with 32 bytes of data:
Reply from 173.194.34.169: bytes=32 time=25ms TTL=52
Reply from 173.194.34.169: bytes=32 time=26ms TTL=52

Ping statistics for 173.194.34.169:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 26ms, Average = 25ms
Server: BTHomeHub.home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 98.138.253.109
98.139.183.24
206.190.36.45


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=152ms TTL=45
Reply from 98.138.253.109: bytes=32 time=173ms TTL=44

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 152ms, Maximum = 173ms, Average = 162ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
16...f0 7b cb 72 3d 1e ......Microsoft Virtual WiFi Miniport Adapter
11...f0 7b cb 72 3d 1e ......Dell Wireless 1397 WLAN Mini-Card
1...........................Software Loopback Interface 1
40...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
54...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
55...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.64 281
192.168.1.64 255.255.255.255 On-link 192.168.1.64 281
192.168.1.255 255.255.255.255 On-link 192.168.1.64 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.64 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.64 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
55 58 ::/0 On-link
1 306 ::1/128 On-link
55 58 2001::/32 On-link
55 306 2001:0:5ef5:79fd:28b9:30de:9266:a581/128
On-link
11 281 fe80::/64 On-link
55 306 fe80::/64 On-link
55 306 fe80::28b9:30de:9266:a581/128
On-link
11 281 fe80::a5ee:68f1:f4c4:31f/128
On-link
1 306 ff00::/8 On-link
55 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 40 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 41 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 42 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 43 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 44 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 45 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 46 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 47 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/28/2013 10:41:21 AM) (Source: Application Hang) (User: )
Description: The program Skype.exe version 6.6.0.106 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: f08

Start Time: 01cea3cf3580751a

Termination Time: 1989

Application Path: C:\Program Files\Skype\Phone\Skype.exe

Report Id:

Error: (08/28/2013 10:41:15 AM) (Source: Application Hang) (User: )
Description: The program Skype.exe version 6.6.0.106 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 125c

Start Time: 01cea3cf5cadc18d

Termination Time: 2033

Application Path: C:\Program Files\Skype\Phone\Skype.exe

Report Id:

Error: (08/27/2013 11:54:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: prevhost.exe, version: 6.1.7601.17562, time stamp: 0x4d5dee89
Faulting module name: pdfprevhndlr.dll_unloaded, version: 0.0.0.0, time stamp: 0x518c946a
Exception code: 0xc0000005
Fault offset: 0x6842958c
Faulting process id: 0xb3c
Faulting application start time: 0xprevhost.exe0
Faulting application path: prevhost.exe1
Faulting module path: prevhost.exe2
Report Id: prevhost.exe3

Error: (08/27/2013 10:53:52 AM) (Source: Application Hang) (User: )
Description: The program Skype.exe version 6.6.0.106 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 115c

Start Time: 01cea30b0c3517d5

Termination Time: 31

Application Path: C:\Program Files\Skype\Phone\Skype.exe

Report Id:

Error: (08/27/2013 00:19:07 AM) (Source: Application Error) (User: )
Description: Faulting application name: bcmwltry.exe, version: 5.30.21.0, time stamp: 0x4a53eb2a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x03c68be8
Faulting process id: 0x590
Faulting application start time: 0xbcmwltry.exe0
Faulting application path: bcmwltry.exe1
Faulting module path: bcmwltry.exe2
Report Id: bcmwltry.exe3

Error: (08/26/2013 10:21:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: bcmwltry.exe, version: 5.30.21.0, time stamp: 0x4a53eb2a
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51db96c5
Exception code: 0xc015000f
Fault offset: 0x00083e19
Faulting process id: 0x598
Faulting application start time: 0xbcmwltry.exe0
Faulting application path: bcmwltry.exe1
Faulting module path: bcmwltry.exe2
Report Id: bcmwltry.exe3

Error: (08/26/2013 06:45:41 PM) (Source: Application Hang) (User: )
Description: The program mbam.exe version 1.75.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1118

Start Time: 01cea2718d296049

Termination Time: 249

Application Path: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

Report Id: 2f41f90d-0e77-11e3-8b94-ca14154a9ba7

Error: (08/26/2013 04:20:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: bcmwltry.exe, version: 5.30.21.0, time stamp: 0x4a53eb2a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x03b170f0
Faulting process id: 0x560
Faulting application start time: 0xbcmwltry.exe0
Faulting application path: bcmwltry.exe1
Faulting module path: bcmwltry.exe2
Report Id: bcmwltry.exe3

Error: (08/26/2013 03:23:27 PM) (Source: Application Hang) (User: )
Description: The program Skype.exe version 6.6.0.106 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1090

Start Time: 01cea26480db99ef

Termination Time: 1736

Application Path: C:\Program Files\Skype\Phone\Skype.exe

Report Id:

Error: (08/25/2013 07:00:25 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).


System errors:
=============
Error: (08/31/2013 00:17:13 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (08/31/2013 00:12:37 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/31/2013 00:11:54 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (08/31/2013 00:08:28 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/31/2013 00:07:49 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (08/31/2013 11:28:28 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/31/2013 11:27:30 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (08/31/2013 00:20:08 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/31/2013 00:20:08 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/31/2013 00:20:08 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (02/17/2012 02:22:07 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 13, Application Name: Microsoft Office OneNote, Application Version: 12.0.6500.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 4062 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Adobe AIR (Version: 2.5.0.16600)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Advanced Audio FX Engine (Version: 1.12.05)
Apple Application Support (Version: 2.3)
Apple Software Update (Version: 2.1.3.127)
AudibleManager (Version: 2007259760.48.56.9243882)
Avanquest update (Version: 1.28)
Battery Meter (Version: 0.0.1.4C)
BT Cloud (Version: 1.77.243.0)
BT Desktop Help
Canon MG5200 series MP Drivers
Canon MP Navigator EX 4.0
Canon My Printer
CapsLKNotify (Version: 0.1.0.5)
CCF Authentication 1.00.211.0 (release) (Version: 1.00.211.0)
CCleaner (Version: 4.03)
CD-LabelPrint
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conduit Engine (Version: )
D3DX10 (Version: 15.4.2368.0902)
Dell Dock
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Touchpad (Version: 15.0.7.0)
Dell Webcam Central (Version: 1.03.07)
Dell Wireless WLAN Card Utility (Version: 5.30.21.0)
EMSC (Version: 0.0.0.20C)
Function Keys (Version: 0.1.0.7)
Google Chrome (Version: 29.0.1547.57)
GoToAssist Corporate (Version: 10.4.0.896)
Intel® Graphics Media Accelerator Driver (Version: 8.14.10.2230)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 30 (Version: 6.0.300)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Media Go (Version: 1.3.227)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.3.0215.0)
Microsoft Security Essentials (Version: 4.3.215.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
ML-1200 Series
MSVCRT (Version: 15.4.2862.0708)
My Dell (Version: 3.3.6280.92)
OpenOffice.org 3.3 (Version: 3.3.9567)
PlayStation®Network Downloader (Version: 2.00.00005)
PlayStation®Store (Version: 2.7.6.06777)
QuickTime (Version: 7.74.80.86)
Realtek High Definition Audio Driver (Version: 6.0.1.5978)
Skype Click to Call (Version: 6.11.13348)
Skype™ 6.6 (Version: 6.6.106)
Sony Ericsson PC Suite 6.012.00 (Version: 6.012.00)
Sony Ericsson Update Engine (Version: 2.13.4.20)
Sony PC Companion 2.10.155 (Version: 2.10.155)
Sophos Anti-Rootkit 1.5.20 (Version: 1.5.20)
SUPERAntiSpyware (Version: 5.6.1032)
Sync Client 1.40.498.0 (release) (Version: 1.40.498.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WIDCOMM Bluetooth Software (Version: 6.2.0.9600)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WSED (Version: 0.1.0.15)

========================= Devices: ================================

Name: MpKsld4e8fe4e
Description: MpKsld4e8fe4e
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: MpKsld4e8fe4e
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 79%
Total physical RAM: 1013.36 MB
Available physical RAM: 206.02 MB
Total Pagefile: 2486.2 MB
Available Pagefile: 759.46 MB
Total Virtual: 2047.88 MB
Available Virtual: 1943.5 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:218.2 GB) (Free:170.38 GB) NTFS

========================= Users: ========================================

User accounts for \\ADMIN-PC

Admin Administrator Guest


**** End of log ****

#7 Alpha47

Alpha47
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:manchester
  • Local time:02:36 AM

Posted 31 August 2013 - 10:12 AM

Do Not know if I have this right

Nothing to clean up. Also Rkill should be posted below

Log for Malware Bytes anti rootkit

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1005

© Malwarebytes Corporation 2011-2012


6.1.7601 Windows 7 Service Pack 1 x86

Account is Administrative

Internet Explorer version: 10.0.9200.16660

Java version: 1.6.0_30

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.662000 GHz
Memory total: 1062584320, free: 154976256

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1005

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x86

System is currently in a safe mode

Account is Administrative

Internet Explorer version: 10.0.9200.16660

Java version: 1.6.0_30

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.662000 GHz
Memory total: 1062584320, free: 454324224

Could not load protection driver
Downloaded database version: v2013.08.31.03
Downloaded database version: v2013.08.06.01
=======================================


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1005

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x86

System is currently in a safe mode

Account is Administrative

Internet Explorer version: 10.0.9200.16660

Java version: 1.6.0_30

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.662000 GHz
Memory total: 1062584320, free: 457461760

Could not load protection driver
Downloaded database version: v2013.08.31.03
Downloaded database version: v2013.08.06.01
Initializing...
======================
------------ Kernel report ------------
08/31/2013 14:25:53
------------ Loaded modules -----------
\SystemRoot\system32\ntkrnlpa.exe
\SystemRoot\system32\halmacpi.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\EMSC.SYS
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\bcmwl6.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\drivers\usbuhci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\i8042prt.sys
\SystemRoot\system32\drivers\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\mouclass.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_msahci.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\framebuf.dll
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff84961230
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-0\
Lower Device Object: 0xffffffff8486a908
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff84961230, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff84962cc8, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffffff84961230, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8484fb80, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xffffffff8486a908, DeviceName: \Device\Ide\IdeDeviceP0T0L0-0\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: DF180779

Partition information:

Partition 0 type is Other (0xde)
Partition is NOT ACTIVE.
Partition starts at LBA: 63 Numsec = 80262

Partition 1 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 81920 Numsec = 30720000
Partition file system is NTFS
Partition is bootable

Partition 2 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 30801920 Numsec = 457593200

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 250059350016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-488377168-488397168)...
Done!
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_1_81920_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...
Removal finished





---------------------------------------

#8 Alpha47

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Posted 31 August 2013 - 10:14 AM

RKILL
Rkill 2.6.1 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/31/2013 03:58:07 PM in x86 mode. (Safe Mode)
Windows Version: Windows 7 Starter Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* No issues found.

Checking Windows Service Integrity:

* COM+ Event System (EventSystem) is not Running.
Startup Type set to: Automatic

* Security Center (wscsvc) is not Running.
Startup Type set to: Automatic (Delayed Start)

* Windows Update (wuauserv) is not Running.
Startup Type set to: Automatic (Delayed Start)

* SensrSvc [Missing Service]

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* HOSTS file entries found:

127.0.0.1 localhost

Program finished at: 08/31/2013 03:59:24 PM
Execution time: 0 hours(s), 1 minute(s), and 17 seconds(s)

#9 Broni

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Posted 31 August 2013 - 10:18 AM

One computer per topic please.

 

FSS log is incomplete.

Please redo.

 

MBAM log is missing.


My Website

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#10 Alpha47

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Posted 31 August 2013 - 03:33 PM

Hi
Sorry
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.31.02

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16660
Admin :: ADMIN-PC [administrator]

31/08/2013 13:30:40
mbam-log-2013-08-31 (13-30-40).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 219349
Time elapsed: 29 minute(s), 34 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#11 Broni

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Posted 31 August 2013 - 03:58 PM

 

FSS log is incomplete.

Please redo.

 


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#12 Alpha47

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Posted 31 August 2013 - 04:24 PM

FSS log I hope

Farbar Service Scanner Version: 28-08-2013
Ran by Admin (administrator) on 31-08-2013 at 12:59:00
Running from "C:\Users\Admin\Downloads"
Microsoft Windows 7 Starter Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-08-15 13:35] - [2013-07-06 06:05] - 1293760 ____A (Microsoft Corporation) 4E8B9BE71B807B3BAEDB7F4243F85E3C

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll
[2013-08-15 13:37] - [2013-07-09 05:46] - 0140288 ____A (Microsoft Corporation) 7CA1BECEA5DE2643ADDAD32670E7A4C9

C:\Program Files\Windows Defender\MpSvc.dll
[2013-07-10 11:39] - [2013-05-27 05:57] - 0680960 ____A (Microsoft Corporation) 082CF481F659FAE0DE51AD060881EB47

C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

#13 Broni

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Posted 31 August 2013 - 04:49 PM

All looks clean so far....

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#14 Alpha47

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Posted 01 September 2013 - 07:25 AM

Hello thanks for the help<br />i am going to run programmes soon, however keep getting messages from microsoft ??? asking for a validation key and is suggesting it is not a legal copy, but it is an authentic version

#15 Broni

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Posted 01 September 2013 - 03:49 PM

You may need to call Microsoft about that issue. If your Windows are legit it'll be a free call.


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