I need advice on how to secure my computers from the people I thought were Dell support. They took online access to my Laptop and netbook a Dell Inspiron mini 1012, runs windows 7 starter. The CPU is an Intel Atom N450 has 1gb of memory, I also have a Dell laptop my daughter gave me a few months ago. The dell is only a few months old.
The Dell M5040 AMD E-450 APU Graphics Radeon HD 1.65. Memory 3 gb, 64 bit system running Windows 7 premium. I wanted to format the hard drive and reinstall windows 7. I had trouble getting into the bios or into the boot to set the boot order.
I phoned a number I thought was Dell support, I got through to a very nice Indian chap who said he would sort all my problems out for me, and then said it would only cost £131.00. The alarm bells were ringing by now but I had let him have remote accessto the Laptop thinking it was Dell (I know). The company is called Techvedic, they said I would have a 12 month “Technical support”. They put a document on Laptop. Only I really do not want them in my computer again.
At the time I said I would have to check my bank as I did not have that sort of money, he was keen that I should clear my problems. At that my point when just as I was telling the guy I could not afford it (by now I knew this was not legitimate) my friend walks in. He hears me talking with chap on phone and promptly offers his credit card.
Long story short we paid the money. I had wanted time to get away from call and check on them.
By this time they had also access to the little netbook. Then says I have to pay £111.00 more to fix both. I said no, no way, cancel all transactions he promised to do it all for £131.00. He basically says okay, which I thought meant he will sort it all. In my head I know it is not possible to fix this lot with some on line tools in a few minutes.
I had viruses and malaware on the laptop my daughter gave me , I had trouble since she gave it to me. Several Trojans and some malaware. It had AVG on it. I changed to an ESET trial, that found plenty of Trojans and other problems. Set could not clean all the virus so after my free time with NOD, I installed Kaspersky. Recently I added Malware Bytes.
I joined the forum a couple of weeks ago to make a start on trying to fix the Dell laptop, and knew there was some work involved in the process. I have not been well so it got put on one side.
The dell laptop (the one my daughter gave me) they do appear to have cleared some of virus problems. However system does not feel stable,and when I tried the internet I had the re-direct virus problem on the browser all the pop up rubbish. So now I think I could have all sorts written into the computer they can run just about anything they want. Also still have virus problems.
I realised they had shown me some sort of false report of the system.
I do not know anything about stopping this sort of problem. I know it was stupid to let them do this in the first place. I have heard of people loosing control of their computers, and demands for more money.
I would appreciate any help in sorting this out.