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Video Card Related BSOD


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#1 diditforlulz

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Posted 29 August 2013 - 07:09 PM

Hey guys,

My computer (windows 8 x64) has been experiencing a BSOD of a certain variety lately. All my drivers are up to date, as well as the BIOS and my directx. Any thoughts as to what this might be?

Attached is the BlueScreenView log dump. 

Thanks!

Attached Files


Edited by diditforlulz, 29 August 2013 - 07:09 PM.


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#2 Anshad Edavana

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Posted 30 August 2013 - 02:23 AM

Hi

 

Please follow the below steps to collect some basic data about your system.

 

:step1: Upload the crash dumps.

 

Open C:\Windows\Minidump folder and zip all the files inside that folder to a single file. Attach the zipped dumps with next reply.

Disable User Account Control if you encounter a permission error.

 

:step2: A system information report.

 

1. Open RUN dialogue by pressing Windows key + R together.

 

2. Enter Msinfo32.exe to open Microsoft System Information tool.

 

3. Choose File --> Save and upload the file with the next reply.

 

 

You can upload the dumps and system information report to a free file hosting site instead of attaching with the reply.

 

   Example file hosting sites :
 
 
 


#3 diditforlulz

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Posted 30 August 2013 - 09:19 AM

Hi Anshad,

Thanks for your reply. I followed your instructions, and here are the files you asked for:

Minidump: http://www.mediafire.com/download/zddai6es9w9bspc/dump.zip

System info: http://www.mediafire.com/download/hqu2l7mh2ka29qx/system_info.zip



#4 Anshad Edavana

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Posted 30 August 2013 - 12:06 PM

Hi

 

Bugcheck 116 VIDEO TDR FAILURE is the BSOD you had experienced.

BugCheck 116, {fffffa8023557010, fffff88004b00cf0, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+acf0 )

Usual causesdriver bug, overheating graphic card, overclocked graphic card or a faulty graphic card.

 

Please try the below steps.

 

:step1: Clean install AMD display driver.

 

Your current driver is dated 2013 march. There is an August 2013 version available. 

 

1. Uninstall AMD display driver and associated utilities completely from the system first.

 

2. Now download and install the below version.

 

    http://www2.ati.com/drivers/beta/amd_catalyst_13.8_beta2.exe

 

:step2: Turn off PCI Express link state power management.

 

Read the below guide and turn off PCI -E link state power management feature which is not necessary for desktop computers.

 

http://www.sevenforums.com/tutorials/292971-pcie-link-state-power-management-turn-off-windows.html

 

 

Report how the system works in next reply.



#5 diditforlulz

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Posted 30 August 2013 - 08:27 PM

Seems to have fixed it. Thank you!



#6 Anshad Edavana

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Posted 30 August 2013 - 10:52 PM

Glad to be able to help  :thumbup2:






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