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Mandiant/System Care Antivirus/ZeroAccess Infection


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#1 OManager

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Posted 29 August 2013 - 12:12 PM

I have tried following various tutorials in this forum with no luck. It seems that every time I try to fix a problem, another pops up. First noticed Mandiant. While trying to fix that, System Care popped up. Then Zero Access when running RogueKiller to try to fix System Care. Kaspersky TDSSKiller (one solution to ZeroAccess) will not initialize log or load driver. Coming here to start over with guidance if available. Thank you in advance for your help.



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#2 OManager

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Posted 29 August 2013 - 12:37 PM

(New here. Read the intro posts.) Computer in question is running 64-bit Windows 7 with Service Pack 1. Infection is on a non-Admin account. Series of events:
Computer suddenly displays Mandiant warning saying the computer accessed forbidden info (child porn, file-sharing, etc. Nothing like this has happened.). Wanted $300 to remove the block.
Attempted removal using Option 1 found here: https://www.bleepingcomputer.com/virus-removal/remove-mandiant-usa-cyber-security-ransomware
(Restart into Safe Mode with Command Prompt > rstrui.exe > Only one restore point was available from 8/27 > Start comp in regular mode. DL Malwarebytes Anti-Malware Free > Start Quick Scan > System Care Antivirus pops up during scan and appears to stop MB scan.)
Then attempt to follow SCA removal tips found here: https://www.bleepingcomputer.com/virus-removal/remove-system-care-antivirus
MB Chameleon unzipped to an empty folder.
Downloaded RogueKiller. Found plenty of infections but that's when Zero Access popped up. Website said RogueKiller should fix it. Didn't. Access is denied to infected files.
Another site suggested Kaspersky TDSSKill would help me get around this. However, it says "Can't initialize log" at 5% and then "Can't load driver" at 40%.
I am at a loss as to where to go from here. Thanks again.

#3 Broni

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Posted 29 August 2013 - 07:18 PM

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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