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Which Forum is Most Appropriate for My XP Slow/Freeze/Hang Problem?


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13 replies to this topic

#1 runtotorun121

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Posted 29 August 2013 - 01:15 AM

I am onto the second attempt to figure out what is going on with my notebook.  I am running XP, and I have done extensive work in with a moderator in the "Am I Infected" area.  I thought to try that first, but we didn't find any viruses and we did all we could do to clean up my computer, but there still seems to be some other explanation for my original problem.  The moderator there suggested I come hang out in another forum and see if someone could help me figure out the issue and resolve it.

 

For many many months (Perhaps a year or longer now) I have had a terrible time with my notebook.  My system is Microsoft Windows XP Home Edition Version 2002 Service Pack 3.  I have a 144GB C Drive capacity with 51.1GB free, however; I only recently downloaded a lot of photos and videos onto my notebook, which used a significantly larger amount of disk space than was previously used when this problem began.

 

My computer moves, for the most part, at a snail's speed.  It is frustrating/bordering on intolerable.  :(  I use to run Firefox, and it would sit there for such a lengthy amount of time trying to load pages that I thought there might be some strange Firefox issue, but I knew it was not just my browser because I had the same slowness, freezing, and hangs when attempting to use any program on my notebook.  Whether it is Word, email, opening a program from my "All Programs" menu, opening the "Start" menu, trying to access the "Control Panel" and so on, things all respond strangely slow, or they freeze or hang.  It can literally be minutes passing before I can move from one browser page to the next or before I can open a new Word document.

 

If I check my "Task Manager" I don't see anything indicating a problem.  My CPU usage can be as low as 2-25, and there is no improvement.  In fact, I don't believe I have ever seen the CPU running high.  My commit charge may be 700/2431, and there is still a problem.  When I look at the "Applications" tab I occasionally see a program "not responding".

 

The slowness, freezing, and hanging does not correlate to the number of tabs I have open on my browser.  Before this began occurring I could have 20+ tabs open and still be booking along.  I could open a page in a split second, open and get programs running, and save with a click of a button.  Now I can have one or two browser tabs open, and you might suspect I have 200 because of the slow response.  Although, as I mentioned, this is independent of a browser issue because it is occurring with any program or process I am using.  :(

 

After we did all the malware/virus investigation and tidying up, the moderator helping me suggested there could be some software conflict? Or something interfering with the functionality of my notebook.  Whatever it is, it is driving me c.r.a.z.y.   

 

I do not remember which forum he thought might be useful, but I peeked at the hardware forum, and I am not sure that is correct so can someone tell me if I have landed in the right place and heeeeellllllllppppp me?  :)

 

Thank you in advance for your time and reply,

Kristie



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#2 synergy513

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Posted 29 August 2013 - 01:39 AM

this could be any number of things individually or a package deal.   A great place to start would be to download piriform speccy and another app called S I W. those two will tell you (and BC) quite a few things about your system. Another app is called miniToolBox. if you browse around the topics, you will often see BC advisors insisting on a look-see at the info that mini tool box hands over. If your cpu and other resources aren't being overwhelmed with some sort of continuously running recurrent application(s) then we can go from there. If your lappy was suffering from overheating, at least we could ascertain that with random power shut-down events. I too was suffering from dragging/freezing  in XP32.  it turns out that my Norton Security app was hogging resources to the tune of .5 gb RAM during idle..

 

Can you remember any events and/or changes to your system prior to this impaired condition other than the hard drive getting lots of data additionally stored on it? XP32 requires a certain amount of free HD space. is there a way to get the big files backed up on an external media or external hard drive and off of your C:\ drive? Also, anytime you delete alot of files, it is always a good idea to run a defrag on your HD.

 

 Anyway, BC advisor(s)  will be around to chime in and will probably ask for the mini tool box readings on your system. i think you will only need to check a few options using that app.


Edited by synergy513, 29 August 2013 - 02:19 AM.

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#3 hamluis

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Posted 29 August 2013 - 06:22 AM

Let's get some data, which is more useful and quicker than lots of questions and answers :).

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot here.

 

Louis


Edited by hamluis, 29 August 2013 - 06:23 AM.


#4 runtotorun121

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Posted 29 August 2013 - 04:04 PM

Hello Louis,

 

Before I forget I also wanted to add that Firefox ultimately just was so frozen I opted to try Palemoon.  I checked with boopme in the other forum, and he said it was okay to use, however; while Palemoon at least moves better than completely frozen Firefox I still have the same problems.

 

Here are the things you requested:

 

MiniToolbox:

 

MiniToolBox by Farbar  Version:10-01-2013
Ran by Kristie (administrator) on 29-08-2013 at 15:51:56
Running from "C:\Documents and Settings\Kristie\Desktop\Virus Cleaning Instructions and Downloads"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/29/2013 03:16:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 50393953

Error: (08/29/2013 03:16:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 50393953

Error: (08/29/2013 03:16:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/29/2013 01:16:24 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8062

Error: (08/29/2013 01:16:24 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8062

Error: (08/29/2013 01:16:24 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/29/2013 01:16:22 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6109

Error: (08/29/2013 01:16:22 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6109

Error: (08/29/2013 01:16:22 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/29/2013 01:16:20 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4156


System errors:
=============
Error: (08/29/2013 00:38:48 AM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated unexpectedly.  It has done this 1 time(s).

Error: (08/29/2013 00:38:48 AM) (Source: Service Control Manager) (User: )
Description: The TomTomHOMEService service terminated unexpectedly.  It has done this 1 time(s).

Error: (08/29/2013 00:38:48 AM) (Source: Service Control Manager) (User: )
Description: The Ad-Aware Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (08/29/2013 00:37:02 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Real-time Scanner service failed to start due to the following error:
%%3

Error: (08/29/2013 00:37:02 AM) (Source: Service Control Manager) (User: )
Description: The wntpport service failed to start due to the following error:
%%2

Error: (08/28/2013 00:21:15 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.

Error: (08/26/2013 01:07:33 AM) (Source: 0) (User: )
Description: \Device\ACPIEC

Error: (08/25/2013 08:03:02 PM) (Source: Service Control Manager) (User: )
Description: The Ad-Aware Service service terminated unexpectedly.  It has done this 3 time(s).

Error: (08/25/2013 07:48:51 PM) (Source: Service Control Manager) (User: )
Description: The Ad-Aware Service service terminated unexpectedly.  It has done this 2 time(s).

Error: (08/25/2013 07:48:16 PM) (Source: Service Control Manager) (User: )
Description: The TomTomHOMEService service terminated unexpectedly.  It has done this 1 time(s).


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Acer Crystal Eye webcam
Acer Crystal Eye Webcam (Version: 1.0.1.5)
Acer ScreenSaver (Version: 1.11.0613)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Ad-Aware Antivirus (Version: 10.4.49.4168)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Flash Player 11 Plugin (Version: 11.6.602.168)
Adobe Reader XI (11.0.01) (Version: 11.0.01)
Advertising Center (Version: 0.0.0.1)
Amazon Kindle
Amazon MP3 Downloader 1.0.12 (Version: 1.0.12)
Ambassador
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
ArcSoft MediaImpression Codec (Version: 1.0.0.0)
ArcSoft MediaImpression for Kodak (Version: 2.0.24.1127)
Atheros for Acer Driver v7.6.0.224_Foxconn Installation Program (Version: 7.6.0.224)
Audacity 1.2.6
Audible Download Manager (Version: 6.6.0.12)
BitTorrent
Bluetooth by hp (Version: 5.1.0.3300)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 3.21)
Click to Call with Skype (Version: 5.6.8153)
Compucon EOS Viewer (Version: 1.00.0000)
Corel Applications
Corel Graphics - Windows Shell Extension (Version: 15.2.0.686)
Corel Graphics - Windows Shell Extension (Version: 15.2.686)
CorelDRAW Graphics Suite X5 - Capture (Version: 15.3)
CorelDRAW Graphics Suite X5 - Common (Version: 15.3)
CorelDRAW Graphics Suite X5 - Connect (Version: 15.3)
CorelDRAW Graphics Suite X5 - Custom Data (Version: 15.3)
CorelDRAW Graphics Suite X5 - Draw (Version: 15.3)
CorelDRAW Graphics Suite X5 - EN (Version: 15.3)
CorelDRAW Graphics Suite X5 - Filters (Version: 15.3)
CorelDRAW Graphics Suite X5 - FontNav (Version: 15.3)
CorelDRAW Graphics Suite X5 - IPM (Version: 15.3)
CorelDRAW Graphics Suite X5 - KPT Collection
CorelDRAW Graphics Suite X5 - KPT Collection (Version: 1.00.0000)
CorelDRAW Graphics Suite X5 - PHOTO-PAINT (Version: 15.3)
CorelDRAW Graphics Suite X5 - Photozoom Plugin (Version: 15.3)
CorelDRAW Graphics Suite X5 - Redist (Version: 15.3)
CorelDRAW Graphics Suite X5 - Setup Files (Version: 15.3)
CorelDRAW Graphics Suite X5 - VBA (Version: 15.3)
CorelDRAW Graphics Suite X5 - VideoBrowser (Version: 15.3)
CorelDRAW Graphics Suite X5 - VSTA (Version: 15.3)
CorelDRAW Graphics Suite X5 - WT (Version: 15.3)
CorelDRAW Graphics Suite X5 (Version: 15.3)
CorelDRAW® Graphics Suite X5 (Version: 15.2.0.686)
COTM Reminder by We-Care.com v5.0.7.2 (Version: 5.0.7.2)
Coupon Printer for Windows (Version: 5.0.0.0)
DNA (Version: 2.2.4 (16502))
DolbyFiles (Version: 0.1)
Embroidery Magic 2
Embroidery Magic 2 Updater
ERUNT 1.1j
ESET Online Scanner v3
Free File Opener v2011.7.0.1 (Version: 2011.7.0.1)
Free M4a to MP3 Converter 7.2
Free Picture Resize Starter 4.5 (Version: 5.5.18)
Free RAR Extract Frog (Version: 4.70)
Free WMA to MP3 Converter 1.16
Freemake Youtube Mp3 Converter (Version: 3.2.0)
Gimp 2.6.2 Debug
Google Desktop (Version: 5.8.0809.23506)
Google Toolbar for Internet Explorer
GoToMeeting 4.8.0.723 (Version: 4.8.0.723)
Greeting Card Creator 32
HP USB Disk Storage Format Tool
ImagXpress (Version: 7.0.74.0)
InCD Help (Version: 6.4.0.0)
IncrediMail (Version:  5.8.6.4332)
Intel® Graphics Media Accelerator Driver
InterVideo Register Manager (Version: 1.0.4.0)
InterVideo WinDVD (Version: 5.0-B11.1255)
iTunes (Version: 11.0.1.12)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
JavaFX 2.1.0 (Version: 2.1.0)
JMicron JMB38X Flash Media Controller (Version: 1.00.16.01)
Kid Pix Deluxe 3
KODAK Share Button App (Version: 4.00.0000.0000)
LAME v3.99.3 (for Windows)
Launch Manager
Lernout & Hauspie TruVoice American English TTS Engine
Lexmark 5400 Series
MAD Punch V6R2 (Version: 6.2)
Magentic (Version:  1.3.1.837)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office XP Small Business (Version: 10.0.2627.01)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000)
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 (Version: 9.0.21022.218)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual Studio Tools for Applications 2.0 - ENU (Version: 9.0.30729)
Microsoft Visual Studio Tools for Applications 2.0 Runtime (Version: 9.0.30729)
Microsoft Works (Version: 08.05.0818)
Mozilla Firefox 18.0.2 (x86 en-US) (Version: 18.0.2)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
myFairTunes v.7.0.2
Nero 9 Essentials
Nero BurnRights (Version: 3.4.10.100)
Nero BurnRights Help (Version: 3.4.4.100)
Nero ControlCenter (Version: 9.0.0.1)
Nero CoverDesigner (Version: 4.4.9.203)
Nero CoverDesigner Help (Version: 4.4.9.100)
Nero DiscSpeed (Version: 5.4.12.100)
Nero DiscSpeed Help (Version: 5.4.4.100)
Nero DriveSpeed (Version: 4.4.10.100)
Nero DriveSpeed Help (Version: 4.4.4.100)
Nero Express Help (Version: 9.4.14.100)
Nero InfoTool (Version: 6.4.10.100)
Nero InfoTool Help (Version: 6.4.4.100)
Nero Installer (Version: 4.4.9.0)
Nero Online Upgrade (Version: 1.3.0.0)
Nero PhotoSnap (Version: 1.53.2.0)
Nero PhotoSnap Help (Version: 1.53.2.0)
Nero Recode (Version: 4.4.22.54)
Nero Recode Help (Version: 4.4.22.0)
Nero ShowTime (Version: 5.4.0.100)
Nero ShowTime (Version: 5.4.13.202)
Nero StartSmart (Version: 9.4.11.210)
Nero StartSmart Help (Version: 9.4.11.100)
Nero StartSmart OEM (Version: 9.4.10.100)
Nero Vision (Version: 6.4.10.205)
Nero Vision Help (Version: 6.4.8.100)
NeroExpress (Version: 9.4.10.506)
neroxml (Version: 1.0.0)
Omron Health Management Software (Version: 1.30.0010)
Pale Moon 20.3 (x86 en-US) (Version: 20.3)
Palm Desktop by ACCESS (Version: 6.4.0.0)
Picasa 3 (Version: 3.6)
QuickTime (Version: 7.73.80.64)
REALTEK GbE & FE Ethernet PCI-E NIC Driver (Version: 1.17.0000)
Realtek High Definition Audio Driver (Version: 5.10.0.5628)
Recuva (Version: 1.44)
Revo Uninstaller 1.94 (Version: 1.94)
Rocketfish Apple Bluetooth Driver
Shockwave
Skype™ 5.10 (Version: 5.10.116)
SnagIt 8 (Version: 8.1.0)
SophieSew version 1.13 build 42 (Version: 1.013)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Stitch Era Universal (Version: 11.22)
SUPERAntiSpyware (Version: 5.6.1014)
Synaptics Pointing Device Driver (Version: 11.1.4.0)
The Print Shop 12
TomTom HOME (Version: 2.9.3)
TomTom HOME Visual Studio Merge Modules (Version: 1.0.2)
Tweaking.com - Windows Repair (All in One) (Version: 1.9.10)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB975364) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB942763) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Visual Basic for Applications ® Core - English (Version: 6.4.99.69)
Visual Basic for Applications ® Core (Version: 6.4.99.69)
WebFldrs XP (Version: 9.50.7523)
Wilcom TrueSizer (Version: 13.0.0198)
Wilcom TrueSizer (Version: 15.0.0196)
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray (Version: 1.0)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live OneCare safety scanner
Windows Media Format 11 runtime
Windows Media Player 11
Windows Resource Kit Tools - SubInAcl.exe (Version: 5.2.3790.1164)
WinPcap 4.1.2 (Version: 4.1.0.2001)
WinRAR archiver
Yahoo! Messenger

========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 1011.88 MB
Available physical RAM: 430.41 MB
Total Pagefile: 2431.31 MB
Available Pagefile: 1692.3 MB
Total Virtual: 2047.88 MB
Available Virtual: 1992.71 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:144.17 GB) (Free:51 GB) NTFS
2 Drive z: (Storage) (Network) (Total:71.29 GB) (Free:25.05 GB) NTFS

========================= Users: ========================================

User accounts for \\MYBDAYGIFT

Administrator            ASPNET                   Guest                    
HelpAssistant            Kristie                  SUPPORT_388945a0         


**** End of log ****
 

 

 

Snapshot:

 

http://speccy.piriform.com/results/6p7fYs7ay0xJkseqjMMcMQt

 

 

 



#5 hamluis

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Posted 29 August 2013 - 04:57 PM

System has 1GB RAM installed.

 

Netbook.

 

Lavasoft Ad-Aware version dates to 2008.

 

Lavasoft AV and MSE installed, suggest uninstall of ALL Lavasoft applications, use Windows Firewall.

 

palemoon.exe          Path: C:\Program Files\Pale Moon\palemoon.exe         Memory Usage: 222 MB          Peak Memory Usage: 375 MB
I suggest you dump this browswer...uses too much RAM for what you have installed.  Alternative suggestion:  install more RAM.
 
Looking at all errors and processes...I conclude that you have a netboot with a minimal amount of RAM and resources...which you are trying to use like a full laptop or desktop.  You are losing.
 

 

Louis

Edited by hamluis, 29 August 2013 - 05:00 PM.


#6 runtotorun121

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Posted 29 August 2013 - 05:59 PM

Louis,

 

Thank you for your reply.  I have skimmed quickly over the link you provided and will begin at the top and then go down through the list suggestion by suggestion; however I guess I remain a bit perplexed by a couple of things:

 

The responsiveness of my notebook did not gradually slow down or change over a period of time.  It seemed to suddenly occur overnight.  And I certainly did not install multiple programs all in one sitting and then wake up the next morning to compromised functionality and wonder what in the heck occurred.  In fact, when I did wonder what in the heck was happening I pondered any and everything that might have been a recent variation in my use of the notebook.  The only thing I could pinpoint that was different immediately preceding the extreme change was a Firefox update I installed.

 

When I searched online for any potential issues that might cause I did see many other posts from users who also described some strange change in their computer hanging and freezing across all programs after a recent Firefox update.  Not being computer savvy, I was unclear as to how it would be possible for something with just one program to interfere with your OS even when you might not have that program open and running.  Perhaps the answer is that it is not possible, but it is coincidental for a lot of people posting and having the same observation about the only thing they did different before a compromised functionality with their computers.

 

I do not know a whole lot about computers, but I did have enough basic knowledge that when you begin having an immediate problem that seems to start from nowhere, one of the first things questions you try to answer is whether or not you made any recent changes/installed new programs to your computer that might be conflicting.

 

And so the only thing different for me was that Firefox update.  Irrelevant or not.  And that is one of the reasons I considered the Palemoon browser, which was suppose to be less resource heavy than Firefox.  Especially since we ran through my computer here on bleepingcomputer.com to check for the second typical culprit of immediate changes to a computer - malware or viruses.

 

 

 

Which brings me to another issue that might provide additional information to you, and one which confuses me a bit with regards to you suggestions that the computer may be too little for so much work:  I had uninstalled all Ad-Aware components before because they seem to be huge system-sucking programs, BUT I reinstalled them ONLY at direction when trying to evaluate my computer here on bleepingcomputer.com.  I share that information because the slowness/freezing/hanging was occurring way before I reinstalled Lavasoft.  I did not get definitive direction to uninstall it, but I have pondered it often just because it does hog so many resources, but, honestly, I just didn't get around to it and since the initial problem began before installing it I was just not rushing around to do it just in case it was better to leave it.  Heck, at this point, I figured it doesn't seem to be getting any worse, and it is definitely no better with any intervention yet.

 

 

 

 

So, again, I will be glad to go over the link you provided with a fine tooth comb and attempt to implement the suggesting, barring installing RAM, which 1) I am unable to do at this time because my husband lost his job over a year and a half ago, we have no income, and we have three year old triplets so my resources are not spent on myself, and 2) I am still primarily confused that if this is your diagnostic impression how the symptoms were significant and severe with the change being between night and day with no installation of additional programs or multiple new programs preceding the problem.  Perhaps I am incorrect, but my belief would be I would see a gradual wearing down of responsiveness as I added more and more along the way, not a lightening bolt of change out of the blue when no installation occurred.

 

I do not question your expertise, but I just do not want to miss something because anyone might not have all the details or make decisions based on what might be "typical" or the obvious cause.  If, in fact, my notebook would perform like a champ and then one morning just wake up and have all these problems without new installations or changes then I am intrigued and am glad to become more educated about how that happens.

 

Thanks again, and after I get baths and food for the kiddos I will begin at the top of the link you provided and start making some adjustments.  :)



#7 hamluis

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Posted 29 August 2013 - 06:22 PM

Well...I can only cite what I see...I don't try to be anything but what I am...a person who can look at certain data provided by a member...and render opinions about that data and its significance...based on what I think I know.

 

I don't look for "easy" answers, I don't look for "quick" answers...I just try to comment on what I see.

 

Since Firefox is not currently installed and no errors are reflected that could be attributed to it's operation...I see no point in looking for Firefox issues or causes.  If you actually look at your errors, past and present, I believe you will see the logic of that perception.

 

I never claimed, nor will claim...to be an "expert" at anything :).  But I am capable of thinking clearly and interpreting various data in a gven manner and that's all that I can give you or anyone else posting a problematical situation and seeking assistance.

 

The other members of this forum...have their own ideas.  If they choose to express those to you and they differ from mine...that only means that there are at least two members of this forum who have not arrived at similar conclusions/guesses :).  Tjhe only test of all these hypotheses occurs...if one or more are implemented and the previously described problems disappear.

 

I find it hard to believe that a netbook with 1GB of RAM...two AV programs knocking heads...and limited resources for programs...can "perform like a champ".  I suppose that it's possible...I just would not expect it to be so.

 

I've been wrong many a time...but I've also had some success advising, suggesting, etc. in the various forums which I've participated in up until today.  The forum environment doesn't force you to accept the ideas of one person...if someone has better ideas, they all know that they have always been free to post such, in an effort to assist any OP.  You, or any other OP, can always wiat for comments by other members...with no guarantee that such will be forthecoming :).

 

Louis


Edited by hamluis, 29 August 2013 - 06:28 PM.


#8 runtotorun121

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Posted 29 August 2013 - 06:48 PM

Louis,

 

Well I certainly think of you or any moderator here as an expert just because you have way more knowledge than I could ever expect to have about computers.

 

We haven't made it to baths yet, and while Revo is running to remove Lavasoft and a couple of other things I saw you posted so I thought I would clarify, Firefox is most definitely still installed on my computer.  I just have not been attempting to run it because it ultimately just caused cursing and grief on my part because it really would not budge.  That was the point I came back to bleepingcomputer.com to look at malware/virus isses and explore Palemoon as a viable substitute since there seemed to be no viruses lurking and no other explanation for the overnight change.

 

I still am looking for some ideas about why the immediate overnight functionality change.  I suppose you cannot speculate about something you did not see at the moment, but I am hoping that is some sort of a potential clue to something.  It seems no one can explain that I am opening 20 or 50 tabs on my Firefox browsing plus running system resource heavy programs (like an embroidery design program and Corel) at one time with speedy response and no delays, and then one day everything begins freezing without any new installation that would trigger my computer-savvyless brain to actually at least look for a conflict with software. . .

 

I definitely do not want to come across as obstinate or difficult ;) , but I am eager to understand what might have happened that made such a significant immediate change because my hope is that I can fix it and get back to the way it was functioning!  I didn't have more RAM that I suddenly had less, and I didn't have less programs and suddenly had tons more.  So I will continue down the path of going with the other link and let you know how things seems to be changing, or not, but if you get an "Oh, maybe. . ." moment than I want you to have every stinkin' bit of info. I can think to provide. 

 

And, perhaps for computer guys/gals my running like a champ is not the way you guys would think of running like a champ, but if I can have a ridiculous amount of tabs open on a browser with all the plug-ins and junk running in them, as well as my very resource-hoggy design programs, then I am happy with the way it was working.  If That was a 100 on a 1-100 scale for me, it then was a 30 or even a 15 after that!  :(  I realize my 100 might have only been a 50 for you ;) , but I would love to work to get it back to the way it was before I went to sleep.  :)



#9 runtotorun121

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Posted 29 August 2013 - 11:43 PM

Here is a status update with regards to my working down the list of things recommended in the link you provided.

 

So far I have run into two difficulties:

 

1.  • Check for disk errors - I have attempted to complete this step multiple times.  I tried to get it to work in Safe Mode logged in first as myself as a user and then as the administrator.  I made two attempts with each method and experienced the same problem:  After Phase 2 runs and appears to complete (via the progress bar) I then get an error window which says, "Windows was unable to complete the disk check." 

 

There was neither an error reference number nor further details about why the disk check could not be completed.

 

**Also, I attempted this process both via the command box and Windows Explorer.

 

2.  • Check for damaged, altered or missing critical system files - When I attempt to run the system file checker command the black box immediately disappears once I hit enter.  Then nothing happens further.

 

I will probably take a break for this evening, but I will check back for your direction about how to run these processes.



#10 LazyPotato

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Posted 30 August 2013 - 12:18 AM

you should add actually 4 GB of RAM (if your motherboard supports),and then run those steps suggested by Louis,adding RAM helps. Very much.

1 GB isn't enough for me,not even close.

My motherboard doesn't support 64-bit OS,or I'd have gone with a 8 GB RAM


Edited by Jesus H. Christ, 30 August 2013 - 12:20 AM.


#11 hamluis

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Posted 30 August 2013 - 06:02 AM

When chkdsk /r is unable to complete...that points to a problem with the file structure, the partition structure, or the hard drive itself.  If either of those is damaged, the result may be ianbility of chkdsk /r to complete.

 

I tend to always start with the basics...so I would assume that the hard drive needs to be verified as functioning properly.  This is done by running the diagnostic provided by the hard drive manufacturer.

 

The problem with doing so on your netbook...you don't have an optical drive or a floppy drive...you need access to either an external optical drive or another system, one with an optical drive.  Your system hard drive can be tested on another system, the process of testing is not dependent at all on Windows.

 

In general...users should always be prepared for the worst when the hard drive becomes questionable, IMO.  Of course, they should have been conducting routine backups all along, but this doesn't seem to sink in until disaster strikes.  In any case, I suggest backing up or moving any valued data...before conducting the hard drive diagnostic.

 

DFT, User's Guide - https://www1.hgst.com/hdd/support/downloads/Dft32_User_Guide_415.pdf

 

CD Image, Drive Fitness Test - https://www1.hgst.com/hdd/support/download.htm#DFT

 

You want to run long/extended test.

 

Louis



#12 runtotorun121

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Posted 30 August 2013 - 01:42 PM

Okay, while the instructions in the link you provided did not specify this, after I had turned off my MSE for another process and then rebooted chkdsk ran as my computer booted up.  So that was successful.  I also ended up with the system file checker running last night as I was falling asleep.  Unfortunately, this morning the window was gone with no evidence of the result so I will try running it again later.  I am continuing to make my way down the list.

 

 

 

1 GB isn't enough for me,not even close.

 

Thanks for popping in and sharing your experience, JHC.  I appreciate your time.  :)  I was discussing all this with my husband this morning, and he doesn't think there is a way to add RAM to my notebook.  ?

 

I also explained to him my question that no one seems to have an answer for yet - that the functionality became comprised in a fast way.  In my professional jargon I would describe the event that had to have occured as an acute incident and not chronic.  Or something that happened swiftly and out of the blue, and not something that happened slowly over time like the frog in the pot analogy.  ;)  He described how OS updates, browser updates, and Facebook updates are all gigantic resource hogs so they keep accumulating; but after my patient ;)  detailed description he understood my disbelief that all three of those would have aligned to update overnight to create an day-and-night functionality change like I experienced.  I also informed him I have all my updates set to download, but ask-me-to-install, and I have a very heighthened awareness that I DID NOT install copious amounts of things immediately prior to the sudden freeze.  :D

 

I would guess 1GB isn't enough for a lot of people who are computer people or who game or who do video editing or etc., but for me my computer zipped along at a nice pace.  Now it is sometimes turtle-ish, and sometimes rock-ish. . .as in not moving.  I would be happy for it to zip along at my 1GB pace it was zipping before.  As I mentioned previously, I occasionally (but not regularly) have had Corel x5 running while Liberty (embroidery design program) AND Firefox with 20+ tabs (I has stuff I wanted to go back and look at again ;) ) open, including things like youtube videos, and even at those times everything ran nicely and smoothly and created no grief for me.  So my distress is related to a change with that functionality that was 1GB then and is still 1GB with no significant software changes that occured immediately before D-Day. 

 

Whether or not anyone can conceptualize that my computer was working lovely for me is another issue, but I am a mom to three year old triplets plus a professional so attention to detail and being organized is something I would be forced to do to survive even if it wasn't my preference!  ;)  So I have been trying to make sure that if anyone is looking at this trying to help they know that I am not mistaken that my computer was, indeed, working nicely one day and then not working the next.  Maybe I am out of my mind, but that sort of immediate change precipitated by no recognizable event on my part (i.e. Windows updates, software installation, tranferring one million videos to my C drive. . .which I would definitely see as a potential red flag at the time of the change) other than the FF update I mentioned makes me believe there is something that I know I cannot find, but I am hoping someone has some idea other than optimizing a system that evidently was a losing battle even though I was quite content with the way it was performing for me.

 

So I am going to continue to do every single  task in the link Louis provided, because I can read and follow directions pretty good if someone tells me what to do.  Unfortunately, I cannot begin to conceptualize what other potential (albeit not evident or maybe even unlikely) issue may have caused an immediate change.  That is what I am hoping I can find from someone here.  I have had excellent assistance the two other times I posted to bleepingcomputer.com, and I am hopeful someone out there is listening/reading and has the time or expertise to think of things that might be some strange computer anomoly.  I completely understand that everything might scream 1GB RAM.  Except.  :)  I GB RAM and I were very much in love and quite happy with our relationship until I went to sleep one night, and something happened. . .  :(



#13 lplateuser

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Posted 13 October 2013 - 07:17 AM

Hi,

 

just one thought on reading this sorry saga. Is your computer physically clean. I had a similar problem some years ago and the cause was a build up of dust that overheated the processor, etc. It has now become one of the first things I check.



#14 Wolverine 7

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Posted 22 October 2013 - 08:49 AM

Hamluis is right your running far too many programs for the amount of ram you have,check the computers physicaly clean as

Iplateuser suggests,uninstall programs you dont really need then run a good cleaner like CCleaner or Bleachbit (carefully)and you should have your speed back.

Some systems seem to just slow down overnight when their overloaded,but you can only run so much given ones amount of ram

Try running portable apps maybee to save some space?


Edited by Wolverine 7, 22 October 2013 - 08:49 AM.





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