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Black screen of death


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#1 nguyentbrandon

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Posted 28 August 2013 - 06:56 PM

     Hi I recently started up my desktop and suddenly it was a black screen with only the cursor. There was nothing I can do, can't get into task manager or anything. I tried going into repairs during the startup and tried system restore and the others but no go. Safemode does not work either same black screen issue. We tried putting in a Vista upgrade disk in but after you click on install vista, I recieve a message stating "A required CD/DVD drive device is missing. If you have a driver floppy disk, CD, DVD, or USB, please insert it now." I was about to try and download the driver from the hp site and put it in the usb, but I believe I need to have the files in the usb not the setup.exe.

 

Any help is much appreciated!

 

 

 

Computer:

HP Pavilion Elite m9715f

Windows Vista home premium x64

8 GB

AMD Phenom x4 9650 Processor

750 GB Hard drive



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#2 dc3

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Posted 31 August 2013 - 10:48 AM

One option would be to try to do a System Restore from the System Recovery Options.  The instructions below you will create a bootable recovery disc which will eventually take you to the System Recovery Options which includes System Restore.  Disregard the instruction for the Command Prompt, that is for a different issue.

 

 
These instructions apply to both Windows Vista and Windows 7.
 
If your have a Windows Vista or Windows 7 installation disc start with step 2.
 
Step 1.  Create a Windows Vista or Windows 7 Recovery disc.
 
Download a legal Windows Vista Recovery ISO image here
 
Download a legal Windows 7 Recoverry ISO image here.
 
You will need to burn the ISO file to a CD or DVD, please downlaod ImgBurn and install it.
 
Insert a blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file, and click on the Open button.
 
Click on the blue arrow to start burning bootable disc.
 
imageburn11_zpse44f577b.png
 
Step 2.  Place the disc you created in the tray of your CD/DVD drive, close it and reboot the computer.  
 
Notice:  You may need to change the boot order in the BIOS to make the CD/DVD drive the first device.
 
At the first screen click on Repair your computer.  
 
mbr1_zpsf211e4dc.png
 
When done you will be presented with the System Recovery Options dialog box,click on Next.
 
mbr2222_zps83e3f604.png
 
The next screen will be the System Recovery Options, select Command Prompt.
 
mbr3_zps77e59401.png
 
In the Command Prompt copy and paste or type bootrec /FixMbr and then press Enter.  If you type this in please notice the space between bootrec and /FixMbr.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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