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Black screen of death

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#1 nguyentbrandon


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Posted 28 August 2013 - 06:56 PM

     Hi I recently started up my desktop and suddenly it was a black screen with only the cursor. There was nothing I can do, can't get into task manager or anything. I tried going into repairs during the startup and tried system restore and the others but no go. Safemode does not work either same black screen issue. We tried putting in a Vista upgrade disk in but after you click on install vista, I recieve a message stating "A required CD/DVD drive device is missing. If you have a driver floppy disk, CD, DVD, or USB, please insert it now." I was about to try and download the driver from the hp site and put it in the usb, but I believe I need to have the files in the usb not the setup.exe.


Any help is much appreciated!





HP Pavilion Elite m9715f

Windows Vista home premium x64

8 GB

AMD Phenom x4 9650 Processor

750 GB Hard drive

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#2 dc3


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Posted 31 August 2013 - 10:48 AM

One option would be to try to do a System Restore from the System Recovery Options.  The instructions below you will create a bootable recovery disc which will eventually take you to the System Recovery Options which includes System Restore.  Disregard the instruction for the Command Prompt, that is for a different issue.


These instructions apply to both Windows Vista and Windows 7.
If your have a Windows Vista or Windows 7 installation disc start with step 2.
Step 1.  Create a Windows Vista or Windows 7 Recovery disc.
Download a legal Windows Vista Recovery ISO image here
Download a legal Windows 7 Recoverry ISO image here.
You will need to burn the ISO file to a CD or DVD, please downlaod ImgBurn and install it.
Insert a blank CD or DVD into your CD/DVD drive.
Open ImgBurn, and click on Write image file to disc.
Click on the Browse for a file icon:
Locate the ISO file, and click on the Open button.
Click on the blue arrow to start burning bootable disc.
Step 2.  Place the disc you created in the tray of your CD/DVD drive, close it and reboot the computer.  
Notice:  You may need to change the boot order in the BIOS to make the CD/DVD drive the first device.
At the first screen click on Repair your computer.  
When done you will be presented with the System Recovery Options dialog box,click on Next.
The next screen will be the System Recovery Options, select Command Prompt.
In the Command Prompt copy and paste or type bootrec /FixMbr and then press Enter.  If you type this in please notice the space between bootrec and /FixMbr.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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