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Internet Security 2013 virus


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17 replies to this topic

#1 sturner2900

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Posted 28 August 2013 - 04:54 PM

I tried using these instructions http://www.bleepingcomputer.com/virus-removal/remove-win-7-internet-security-2013, but 1st I couldn't get windows 7 to go into safe mode. So I tried going through the steps in regular mode. I downloaded Rkill onto a cd from another computer because I couldn't get online. That helped enough that I was able to get online.  Now I'm trying to download TDSS killer and I get a message that says that file had a virus and was deleted. That message comes up for whatever I'm trying to download. I ran Malwarebytes, but I still get the same message. Can anyone tell me how to fix this?


Edited by hamluis, 28 August 2013 - 05:29 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Chris Cosgrove

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Posted 28 August 2013 - 05:29 PM

The best thing to do is to start a thread in the 'Am I infected' part of BC.

 

It may take a day or two for someone to get back to you - remember they are all volunteers - but when they do, follow their instructions carefully. If you don't understand something you are asked to do, post back and ask them to explain a bit more.

 

Once you are clear of malware problems, if you still have a Windows problem, post back here.

 

Chris Cosgrove



#3 InadequateInfirmity

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Posted 28 August 2013 - 05:53 PM

Enable the built in admin account and follow the steps below.

From within the admin account.

 

http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/

 

 

 

 

Download tdss killer

http://support.kaspersky.com/downloads/utils/tdsskiller.exe


Right Click it Run As Admin . Click on Change parameters Select TDLFS file system

Hit the Scan button Post the LOG In your next reply

Do not change the default options on scan results



Update and do a quick scan with Malwarebytes remove all that it finds and reboot.
http://www.filehippo.com/download_malwarebytes_anti_malware/download/ecf14848530d11a2f09a94b92a69fcfa/

Post the log here,

 

 

Run a scan with Eset. You will need to disable your antivirus during this scan.
http://www.eset.com/us/online-scanner/
Make sure remove found threats and scan archives is checked.
When the scan finish list found threats save to clipboard copy to notepad Post the log here.



#4 sturner2900

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Posted 28 August 2013 - 10:52 PM

I enabled the admin account, but whenever I try to download tdss killer I get a message that says the file contained a virus and was deleted.



#5 sturner2900

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Posted 29 August 2013 - 04:11 PM

So, the way I understand it, the "file contains a virus" is also a virus. I found an online instruction of how to get rid of that, but first I have to disable MSE and when I try to do that I get a message that says I don't have admin permission or something like that. I don't know where to start now.

Edited by sturner2900, 29 August 2013 - 04:12 PM.


#6 InadequateInfirmity

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Posted 29 August 2013 - 06:48 PM

Can you perform the steps I requested you do in safemode with networking?

http://kb.eset.com/esetkb/index?page=content&id=SOLN2268&locale=en_US



#7 sturner2900

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Posted 29 August 2013 - 08:11 PM

I can't get into safe mode. When I tap F8 I get a screen that says:

 

Please Select Boot Device

SATA: ATAPI DVD A DH24ABS

SATA: WDC WD10EALS-229BA0

Generic-SDIMMC 1.00

Generic-Compact Flash 1.01

Generic-SM /XD Picture 1.02

Generic-MS/MS-PRO 1.03

Brother MF-490CW 1;00

Enter Setup

↑and ↓ to move selection ENTER to select boot device ESC to boot using defaults



#8 InadequateInfirmity

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Posted 29 August 2013 - 08:15 PM

Do you have another machine that you can donwload and transfer the tools to the sick machine?


Edited by InadequateInfirmity, 29 August 2013 - 08:16 PM.


#9 InadequateInfirmity

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Posted 29 August 2013 - 08:17 PM

If so then try and run this tool it does not need to install so it may run.

 

Download Norman Malware Cleaner Run it . Hit the Full Scan>>>>>>>>Let it finish>>>>>>>>Go to the quarantine Tab>>>>>>> Tick the Select All>>>>>Then the Delete>>>>>>Quit
http://normanasa.vo.llnwd.net/o29/public/Norman_Malware_Cleaner.exe


Edited by InadequateInfirmity, 29 August 2013 - 08:18 PM.


#10 sturner2900

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Posted 29 August 2013 - 10:35 PM

Ok, I ran the Norman Cleaner! Now what?



#11 InadequateInfirmity

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Posted 31 August 2013 - 12:44 PM

Ok, I ran the Norman Cleaner! Now what?

 

 

Can you now run the other programs??

 

How about the log from norman?



#12 sturner2900

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Posted 02 September 2013 - 02:14 PM

Norman Malware Cleaner v2.08.05
Copyright © 1990 - 2013, Norman Shark AS.

Windows running in safe mode.
Norman Scanner Engine Version: 7.01.04
nvcbin.def: Version: 7.01.5475, Date: 2013/09/01 23:30:44, Variants: 23332196

Operating System: Windows 7 Service Pack 1 x64

Switches: /iagree
Running without NSAK

Scan started: 2013/09/02 13:00:57

Running pre-scan cleanup routine...

Number of malicious objects found: 0
Number of malicious objects cleaned: 0
Scanning time: 0s

Scanning running processes and process memory...

Number of files found: 250
Number of objects found: 642
Number of objects scanned: 642
Number of objects not scanned: 0
Number of malicious memory objects found: 0
Number of malicious objects cleaned: 0
Number of malicious files found: 0
Number of malicious files cleaned: 0
Scanning time: 16s

Scanning system for FakeAV...

Number of malicious objects found: 0
Number of malicious objects cleaned: 0
Number of malicious files found: 0
Number of malicious files cleaned: 0
Scanning time: 0s

Running full scan...
C:\Boot\BCD: Error opening file for read: 0x00000020
C:\Boot\BCD.LOG: Error opening file for read: 0x00000020
C:\Users\Administrator\NTUSER.DAT: Error opening file for read: 0x00000020
C:\Users\Administrator\ntuser.dat.LOG1: Error opening file for read: 0x00000020
C:\Users\Administrator\ntuser.dat.LOG2: Error opening file for read: 0x00000020
C:\Users\Administrator\AppData\Local\Microsoft\Internet Explorer\Recovery\High\Active\{0AC8E110-13F7-11E3-AFF5-5404A668171C}.dat: Error opening file for read: 0x00000020
C:\Users\Administrator\AppData\Local\Microsoft\Internet Explorer\Recovery\High\Active\RecoveryStore.{0AC8E10F-13F7-11E3-AFF5-5404A668171C}.dat: Error opening file for read: 0x00000020
C:\Users\Administrator\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG2: Error opening file for read: 0x00000020
C:\Users\Administrator\AppData\Local\Microsoft\Windows\UsrClass.dat: Error opening file for read: 0x00000020
C:\Users\Administrator\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1: Error opening file for read: 0x00000020
C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\V01.log: Error opening file for read: 0x00000020
C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat: Error opening file for read: 0x00000020
C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.tmp: Error opening file for read: 0x00000020
C:\Users\Administrator\AppData\Local\Temp\~DF3F515A7AEFB978D1.TMP: Error opening file for read: 0x00000020
C:\Users\Administrator\AppData\Local\Temp\~DF8A592240800FE527.TMP: Error opening file for read: 0x00000020
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/Data1.cab: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/Data1.cab: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/Data11.cab: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/Data11.cab: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeAPE3-mul/Assets1_1.zip: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeExtendScriptToolkit3.5.0-mul/Assets1_1.zip: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/ElementsSTIInstaller/Assets1_1.zip: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeCameraRawProfile6.0All/Assets2_1.zip: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeExtendScriptToolkit3.5.0-mul/Assets2_1.zip: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeXMPPanelsAll/Assets2_1.zip: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/ElementsCameraRaw6.1All/Assets2_1.zip: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/Adobe Photoshop Elements 9.msi: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/Elements 9 Organizer.msi: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC80_CRT_x86/Microsoft_VC80_CRT_x86.msi: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC80_MFCLOC_x86/Microsoft_VC80_MFCLOC_x86.msi: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC80_MFC_x86/Microsoft_VC80_MFC_x86.msi: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC90_CRT_x86/Microsoft_VC90_CRT_x86.msi: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeAPE3-mul/media.sql: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeCameraRawProfile6.0All/media.sql: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeExtendScriptToolkit3.5.0-mul/media.sql: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeHelp/media.sql: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeXMPPanelsAll/media.sql: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/ElementsCameraRaw6.1All/media.sql: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/ElementsSTIInstaller/media.sql: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC80_CRT_x86/media.sql: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC80_MFCLOC_x86/media.sql: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC80_MFC_x86/media.sql: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC90_CRT_x86/media.sql: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeAPE3-mul/AdobeAPE3-mul.boot.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeAPE3-mul/AdobeAPE3-mul.proxy.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeCameraRawProfile6.0All/AdobeCameraRawProfile6.0All.boot.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeCameraRawProfile6.0All/AdobeCameraRawProfile6.0All.proxy.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeExtendScriptToolkit3.5.0-mul/AdobeExtendScriptToolkit3.5.0-mul.boot.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeExtendScriptToolkit3.5.0-mul/AdobeExtendScriptToolkit3.5.0-mul.proxy.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeHelp/AdobeHelp.proxy.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeXMPPanelsAll/AdobeXMPPanelsAll.boot.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeXMPPanelsAll/AdobeXMPPanelsAll.proxy.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/ElementsCameraRaw6.1All/ElementsCameraRaw6.1All.boot.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/ElementsCameraRaw6.1All/ElementsCameraRaw6.1All.proxy.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/ElementsSTIInstaller/ElementsSTIInstaller.boot.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/deploy/ElementsSTIInstaller.install.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/ElementsSTIInstaller/ElementsSTIInstaller.proxy.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/deploy/ElementsSTIInstaller.remove.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC80_CRT_x86/Microsoft_VC80_CRT_x86.proxy.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC80_MFCLOC_x86/Microsoft_VC80_MFCLOC_x86.proxy.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC80_MFC_x86/Microsoft_VC80_MFC_x86.proxy.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC90_CRT_x86/Microsoft_VC90_CRT_x86.proxy.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ols_config.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ols_config_education.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Setup.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/setup.xml: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Adobe Photoshop Elements 9 - Bitte lesen.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Adobe Photoshop Elements 9 Beni Oku.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Adobe Photoshop Elements 9 Czytaj mnie.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Adobe Photoshop Elements 9 Leggimi.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Adobe Photoshop Elements 9 Read Me.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Adobe Photoshop Elements 9 Viktigt.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Adobe Photoshop Elements 9 ÄtÄte.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Adobe Photoshop Elements 9 ÐÐ°Ð¶Ð½Ð°Ñ Ð¸Ð½ÑоÑмаÑиÑ.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Adobe Photoshop Elements 9 â Lisez-moi.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Adobe Photoshop Elements 9 ã読ã¿ãã ãã.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Adobe Photoshop Elements 9 èªè¿°.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Lees mij voor Adobe Photoshop Elements 9.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Leiame do Adobe Photoshop Elements 9.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/ReadMe/Léame de Adobe Photoshop Elements 9.html: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/Setup.ini: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeAPE3-mul/Install.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeCameraRawProfile6.0All/Install.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeExtendScriptToolkit3.5.0-mul/Install.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeXMPPanelsAll/Install.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/ElementsCameraRaw6.1All/Install.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/ElementsSTIInstaller/Install.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeAPE3-mul/Media_db.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeCameraRawProfile6.0All/Media_db.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeExtendScriptToolkit3.5.0-mul/Media_db.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeHelp/Media_db.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeXMPPanelsAll/Media_db.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/ElementsCameraRaw6.1All/Media_db.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/ElementsSTIInstaller/Media_db.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Media_db.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC80_CRT_x86/Media_db.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC80_MFCLOC_x86/Media_db.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC80_MFC_x86/Media_db.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/Microsoft_VC90_CRT_x86/Media_db.db: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/payloads/AdobeHelp/AdobeHelp.air: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/AdobePhotoshopDotcomInspirationBrowser.air: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/lang.dat: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1029.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1029.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1031.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1031.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1033.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1033.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1034.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1034.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1036.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1036.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1040.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1040.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1041.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1041.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1043.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1043.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1045.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1045.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1046.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1046.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1049.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1049.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1053.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1053.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/1055.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/1055.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/2052.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsOrganizer/2052.mst: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/packages/DWA/DWA.pima: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/packages/LWA/LWA.pima: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/packages/core/PDApp.pima: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/packages/UWA/UWA.pima: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/packages/DWA/DWA.pimx: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/packages/LWA/LWA.pimx: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/packages/core/PDApp.pimx: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/packages/UWA/UWA.pimx: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/packages/install.sig: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/cs_CZ/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/da_DK/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/de_DE/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/en_GB/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/en_US/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/en_XM/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/es_ES/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/es_LA/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/es_MX/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/es_NA/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/fi_FI/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/fr_CA/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/fr_FR/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/fr_XM/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/hr_HR/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/hu_HU/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/it_IT/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/ja_JP/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/ko_KR/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/nb_NO/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/nl_NL/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/pl_PL/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/pt_BR/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/ro_RO/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/ru_RU/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/sk_SK/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/sl_SI/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/sv_SE/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/tr_TR/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/uk_UA/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/zh_CN/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\PhotoshopElements_9_LS15.7z/PSE 9/ElementsSTIInstaller/resources/Dictionary/zh_TW/stringTable.zdct: I/O error scanning file: 0x00002000
C:\Users\Stephanie\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.50\agent\stub_data\fpa_uh.cab: Archive infected
C:\Users\Stephanie\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.50\agent\stub_data\fpa_uh.cab/FPAInstaller.exe: Potentially unwanted program (winpe/InstalleRex.H)
Delete archive object: C:\Users\Stephanie\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.50\agent\stub_data\fpa_uh.cab/FPAInstaller.exe
Cleaning not supported (220000)
C:\Windows\ServiceProfiles\LocalService\ntuser.dat: Error opening file for read: 0x00000020
C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG1: Error opening file for read: 0x00000020
C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG2: Error opening file for read: 0x00000020
C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat: Error opening file for read: 0x00000020
C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat: Error opening file for read: 0x00000020
C:\Windows\ServiceProfiles\NetworkService\ntuser.dat: Error opening file for read: 0x00000020
C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT.LOG1: Error opening file for read: 0x00000020
C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT.LOG2: Error opening file for read: 0x00000020
C:\Windows\System32\catroot2\edb.log: Error opening file for read: 0x00000020
C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb: Error opening file for read: 0x00000020
C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb: Error opening file for read: 0x00000020
C:\Windows\System32\config\default: Error opening file for read: 0x00000020
C:\Windows\System32\config\DEFAULT.LOG1: Error opening file for read: 0x00000020
C:\Windows\System32\config\DEFAULT.LOG2: Error opening file for read: 0x00000020
C:\Windows\System32\config\sam: Error opening file for read: 0x00000020
C:\Windows\System32\config\SAM.LOG1: Error opening file for read: 0x00000020
C:\Windows\System32\config\SAM.LOG2: Error opening file for read: 0x00000020
C:\Windows\System32\config\security: Error opening file for read: 0x00000020
C:\Windows\System32\config\SECURITY.LOG1: Error opening file for read: 0x00000020
C:\Windows\System32\config\SECURITY.LOG2: Error opening file for read: 0x00000020
C:\Windows\System32\config\software: Error opening file for read: 0x00000020
C:\Windows\System32\config\SOFTWARE.LOG1: Error opening file for read: 0x00000020
C:\Windows\System32\config\SOFTWARE.LOG2: Error opening file for read: 0x00000020
C:\Windows\System32\config\system: Error opening file for read: 0x00000020
C:\Windows\System32\config\SYSTEM.LOG1: Error opening file for read: 0x00000020
C:\Windows\System32\config\SYSTEM.LOG2: Error opening file for read: 0x00000020
C:\Windows\System32\config\RegBack\DEFAULT: Error opening file for read: 0x00000020
C:\Windows\System32\config\RegBack\SAM: Error opening file for read: 0x00000020
C:\Windows\System32\config\RegBack\SECURITY: Error opening file for read: 0x00000020
C:\Windows\System32\config\RegBack\SYSTEM: Error opening file for read: 0x00000020
C:\Windows\System32\config\RegBack\SOFTWARE: Error opening file for read: 0x00000020
C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl: Error opening file for read: 0x00000020
C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl: Error opening file for read: 0x00000020
C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl: Error opening file for read: 0x00000020
C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl: Error opening file for read: 0x00000020
C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTkerberos.etl: Error opening file for read: 0x00000020
C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTUBPM.etl: Error opening file for read: 0x00000020

Number of files found: 259542
Number of archives unpacked: 17928
Number of objects found: 713961
Number of objects scanned: 713753
Number of objects not scanned: 208
Number of malicious objects found: 1
Number of malicious objects cleaned: 0
Number of malicious files found: 1
Number of malicious files cleaned: 1
Scanning time: 56m 44s

Running post-scan cleanup routine...

Number of malicious objects found: 0
Number of malicious objects cleaned: 0
Scanning time: 0s

Results:
Total number of files found: 259792
Total number of archives unpacked: 17928
Total number of objects found: 714603
Total number of objects scanned: 714395
Total number of objects not scanned: 208
Total number of malicious objects found: 1
Total number of malicious objects cleaned: 0
Total number of malicious files found: 1
Total number of malicious files cleaned: 1
Total number of objects quarantined: 0
Total scanning time: 57m 0s

#13 sturner2900

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Posted 02 September 2013 - 02:32 PM

I'm having trouble posting the TDSSKiller log. Print screen doesn't seem to work. It does say that everything is ok.

#14 sturner2900

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Posted 02 September 2013 - 03:52 PM

It looks like I've gotten rid of the virus. Thanks to everyone who helped. I don't know what people like me would do without these forums! I do have 1 more question. Do I keep the programs I downloaded on my computer or delete them?



#15 InadequateInfirmity

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Posted 04 September 2013 - 05:22 PM

I am not able to devot much time with work please go through the steps below to ensure all is removed.

 


Your issue will require further investigation and a more comprehensive look at your system. Many of the tools we use in this forum are not capable of detecting (repairing/removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forumNOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, it would be helpful if you replied back in this thread with a link to the new topic so we can closed this one. Good luck and be patient.






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