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Windows update cannot currently check for updates, because the service is not


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#1 christophar1

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Posted 28 August 2013 - 12:21 PM

I am working a computer that has new install of Vista with SP2 but will not run windows update. All drivers are installed from Dell website. Norton 2013 is running and up to date.

The error I get is "Windows update cannot currently check for updates, because the service is not running. You may need to restart your computer."

I have tried stopping and starting BITS, Remote Procedure Call, Windows Updater then I tried removing the Software Distribution folder files; then stopping and starting Wuauserv in command line. Still does not work. Am at a loss.

 

Any help or suggestions is greatly appreciated.

 

FYI. I ran ComboFix before realizing that I should wait until instructed to. I have it in my C: directory if it is of any help.

 

Curtis


Edited by hamluis, 05 September 2013 - 09:19 AM.


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#2 hamluis

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Posted 28 August 2013 - 04:55 PM

Since it's a new install...why not check the hard drive first...then just reinstall Windows, if the hard drive checks out as good?

 

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#3 quietman7

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Posted 28 August 2013 - 06:20 PM

Have you made any hardware changes such as replacing the hard drive?

If you replaced your hard drive, the issue with Windows update indicating services is not started and other errors may be related to the use of Advanced Format drives, especially if the new drive is larger than the one it replaced.
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#4 christophar1

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Posted 29 August 2013 - 07:01 PM

I ran chkdsk /f on the drive and it only found some unused index entries. Since the problem existing on the computer before I did the clean install and is still there after a clean install (back to an image made in January) and is still there I am back to square one.



#5 dc3

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Posted 30 August 2013 - 10:58 AM

Please download SeaTools for DOS.  This is a diagnostic tool which can determine if there is a problem with your hdd.

 

The ISO file that you will download needs to be burned to either a CD or DVD to make a bootable disc.

 

To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file you want to burn, and click on the Open button.
 
Click on the blue arrow to start burning the bootable CD.
 
imageburn11_zpse44f577b.png
 
When the disc is made insert it in your CD/DVD drive and reboot the computer.  You may need to change the boot order in the BIOS to make the CD/DVD drive the first device.
 
There will be a short test and a long test, choose the long test.

Edited by dc3, 30 August 2013 - 11:01 AM.

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#6 christophar1

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Posted 31 August 2013 - 02:32 PM

Thanks for the suggestion and detailed instructions on creating the ISO image. I tried it and only got two lines of "invalid opcode" with a large set of numbers after it.



#7 dc3

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Posted 05 September 2013 - 09:13 AM

 
Please download and install Speccy to provide us with information about your computer.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps3c082bf1.png
 
Click on File, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click in the Reply to Topic box, then right click and then click on Paste.  This will load a link to the Speccy log.
 

 
To open the program click on the Start orb startorb_zps06e1f985.png.
 
Click on All Programs.
 
Click on Windows Repair (All in one), this may be listed as Tweaking.com.
 
If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one)  and then click on Run as administrator.
 
Notice:  You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.
 
Go to Step 2 and click on the Do it button to allow CheckDisk to run. 
 
windowsrepairstep2-1_zps08aed02b.png
 
Go to Step 3 and click on the Do it button to run System File Check.
 
windowsrepairstep3-1_zps935b7603.png
 
Go to Step 4 and click on the Create button under System Restore.
 
windowsrepairstept4-1_zpseb336401.png
 
Go to Start Repairs and click on the Start button.
 
Important: Do not make any changes to the check marks.
 
For those running Windows 8 please note that  Reset Registry Permissions is not checked by design.
 
When the page below opens click on the Start button.
 
windowsrepairstartrepairs-1_zpsa179850d.
 
Please copy and paste the Windows Repair Log in your next post.  This log (_windows_repair_log.txt) is located in the following folder:
 
*  64-bit systems file path - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
 
*  32-bit systems file path - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
 
Copy the file path for your version of Windows (32-bit or 64-bit), click on the Start orb startorb_zps06e1f985.png and paste it in the Search all programs and files box.
 
Click on Logs.
 
Click on _Windows_Repair_Logs.
 
Copy and paste this log in your next post. 

 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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