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BSOD, STOP 124


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#1 IMJayalath

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Posted 28 August 2013 - 12:12 AM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/495293/bsod-on-windows-7-pro-64-bit/ - Hamluis.

 

 

 

 

Me also having BSOD in my Toshiba Laptop. I uploaded the .dmp files to mediafire. Please tell me what can I do.....

 

http://www.mediafire.com/download/tdhbeihe6etu6qx/Minidump.rar


Edited by hamluis, 28 August 2013 - 04:20 AM.
PM sent new OP - Hamluis.


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#2 Anshad Edavana

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Posted 28 August 2013 - 02:17 AM

:welcome: to the Bleeping Computer forum.

 

All your dumps shows STOP 0x124 BSOD which is generally caused by hardware faults than software issues. Did you feel the laptop is over heating ? . How much time it works fine before crashing ?.

 

Please upload a Speccy snapshot of the system which will includ the thermal status of CPU. Read the guide below and post the web link displayed by Speccy in next reply.

 

http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/

 

Also report how the system works in safe mode. You can boot to "safe mode" by pressing F8 during startup and selecting "safe mode" from the "advanced startup" menu. Continuously run the system in safe mode and check whether it crashes.

 

91b62c394c24c74377f632720811b6a3904d9456


Edited by Anshad Edavana, 28 August 2013 - 05:14 AM.


#3 IMJayalath

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Posted 28 August 2013 - 08:06 AM

I upload speccy snapshot 

 

http://speccy.piriform.com/results/wv0una1BpN8fG3Jt5xd12R1

 

In safe mode its work correctly. System doesn't crashes in safe mode...



#4 Anshad Edavana

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Posted 28 August 2013 - 01:32 PM

Hi

 

Please try the below steps.

 

:step1: Boot the system in to safe mode and open the Device Manager.

 

      

 

:step2: Now uninstall Intel display driver by "right click" and choose "Uninstall". Also select the option to "delete driver".

 

      9774d1350840142t-driver-install-device-m

 

 

:step3: Reboot the system in to normal mode and install the driver updates from the below link.

 

BIOS update : http://cdgenp01.csd.toshiba.com/content/support/downloads/slb8v220.exe

 

Chipset : http://cdgenp01.csd.toshiba.com/content/support/downloads/driver_chipset_intel_TC50034100E.exe

 

Audio : http://cdgenp01.csd.toshiba.com/content/support/downloads/driver_audio_realtek_TC50042400C.exe

 

Wireless : http://cdgenp01.csd.toshiba.com/content/support/downloads/driver_wifi_atheros_TC00190600E.exe

 

Display : http://cdgenp01.csd.toshiba.com/content/support/downloads/driver_video_intel_TC50035000G.exe

 

 

Also install any driver update offered by the Intel driver update tool.

 

http://www.intel.com/p/en_US/support/detect

 

 

Report how the system works after updating the drivers. If the issue remains, use Speccy and monitor the temperature changes. Check whether the temperature increases prior to the crash.


Edited by Anshad Edavana, 28 August 2013 - 01:34 PM.





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