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White Screen Trojan Virus


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#1 vAether

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Posted 27 August 2013 - 07:19 PM

For the past 4 months my computer has been infected by a "FBI MoneyPak Virus". Ever since then I hadn't used it since. Although my brother had tried restore it but I don't know the way he restored it, so now after I boot the computer, it turns into a white screen. I've tried to restore it today (August 8th, 2013) but still, a white screen pops up. When pressing the power button it will bring me to the actual desktop with files and everything, and prepares to shutdown. This computer is bought from 2009, has no problem with lag.

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#2 boopme

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Posted 27 August 2013 - 07:34 PM

I have reported your post to those here that specialize in this matter. Please be patient for a reply as we have a few of these now.
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#3 Elise

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Posted 28 August 2013 - 03:59 AM

Hello, can you boot in Safe Mode command prompt? In order to do this, do the following:

Restart the computer and tap the F8 key until the Advanced Boot Menu options come up.
Select Safe Mode Command Prompt and press enter.

Once safe mode is loaded, click on your user account (introduce your password if that is the case). A command window should open now. Let me know if you can get this far.

regards, Elise


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#4 vAether

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Posted 28 August 2013 - 06:00 AM

I'll be doing this in 7 hours, since I was sleeping and not expecting an answer.

#5 Elise

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Posted 28 August 2013 - 06:14 AM

No problem, please take your time. If you encounter any difficulty, just let me know.

regards, Elise


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#6 vAether

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Posted 28 August 2013 - 02:44 PM

Alright, so I just now entered into Safe Mode with Command Prompt. The prompt is now loaded.

#7 Elise

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Posted 28 August 2013 - 03:00 PM

Please type cd "%appdata%" and press enter, the prompt should now change to indicate you have navigated to a new folder.

 

Type dir > c:\dir.txt and press enter.

 

Type explorer and press enter, this should start the desktop. Use a flashdrive to copy c:\dir.txt to a working computer and post me its contents in your next reply.


regards, Elise


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#8 vAether

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Posted 28 August 2013 - 03:07 PM

How exactly do I copy it to a flashdrive?

#9 Elise

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Posted 29 August 2013 - 02:00 AM

Insert the flashdrive, Click Start > (my) computer.
Doubleclick on C:\, right click on dir.txt and select Copy.
Now click the back button (<--) and doubleclick on your flashdrive. Right click in an empty space on your flashdrive and select Paste.

regards, Elise


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#10 vAether

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Posted 01 September 2013 - 03:05 PM

Now, is it required to use a flashdrive? Would a disk work?

#11 Elise

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Posted 02 September 2013 - 12:42 AM

That works too, but if its really a problem, just note down the files and folder names in the text file, and type them in your reply.

regards, Elise


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