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Computer slow; screen freezes with checkerboard graphics


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12 replies to this topic

#1 kmorrissey

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Posted 27 August 2013 - 07:05 PM

Hello-

 

My computer is running incredibly slow. Also, on occasion, the screen displays a checkerboard screen (graphic card issue?) and freezes. Not sure where to start...

 

Thanks,

K



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#2 hamluis

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Posted 28 August 2013 - 05:51 AM

Good morning :).

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link for the snapshot.

 

Louis



#3 kmorrissey

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Posted 28 August 2013 - 05:26 PM

Posting Speccy Snapshot URL seperately; screen checkerboarded when I ran it the first time.

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Kelly (administrator) on 28-08-2013 at 15:23:10
Running from "C:\Users\Kelly\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/28/2013 00:37:24 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (08/27/2013 08:05:05 PM) (Source: Microsoft Office 14) (User: )
Description: Microsoft Outlook: Rejected Safe Mode action : Outlook experienced a serious problem with the 'norton antispam outlook plugin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?.
Rejected Safe Mode action : Microsoft Outlook.

Error: (08/27/2013 06:07:59 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.16660 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1464

Start Time: 01cea38ad9add977

Termination Time: 110

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (08/27/2013 05:09:06 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.16660 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 18dc

Start Time: 01cea37fd9048822

Termination Time: 1559

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (08/27/2013 01:01:51 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (08/26/2013 00:43:26 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (08/25/2013 00:42:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: lxeacoms.exe, version: 9.2.33.0, time stamp: 0x4b200765
Faulting module name: lxeaserv.dll, version: 9.2.33.0, time stamp: 0x4b200879
Exception code: 0xc0000005
Fault offset: 0x00000000000a9ee6
Faulting process id: 0x6ac
Faulting application start time: 0xlxeacoms.exe0
Faulting application path: lxeacoms.exe1
Faulting module path: lxeacoms.exe2
Report Id: lxeacoms.exe3

Error: (08/25/2013 11:51:29 AM) (Source: Windows Search Service) (User: )
Description: Unable to initialize the filter host process. Terminating.


Details:
    This operation returned because the timeout period expired.  (HRESULT : 0x800705b4) (0x800705b4)

Error: (08/21/2013 00:38:20 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (08/19/2013 00:37:19 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.


System errors:
=============
Error: (08/28/2013 03:13:21 PM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error:
%%2

Error: (08/28/2013 03:12:57 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:10:38 PM on ?8/?28/?2013 was unexpected.

Error: (08/28/2013 02:58:15 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

Error: (08/28/2013 00:24:52 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

Error: (08/27/2013 08:05:39 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

Error: (08/27/2013 05:14:21 PM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error:
%%2

Error: (08/27/2013 04:40:22 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

Error: (08/27/2013 04:40:20 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

Error: (08/27/2013 02:20:44 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

Error: (08/27/2013 03:54:06 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.


Microsoft Office Sessions:
=========================
Error: (08/28/2013 00:37:24 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (08/27/2013 08:05:05 PM) (Source: Microsoft Office 14)(User: )
Description: Microsoft OutlookOutlook experienced a serious problem with the 'norton antispam outlook plugin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?

Error: (08/27/2013 06:07:59 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE10.0.9200.16660146401cea38ad9add977110C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (08/27/2013 05:09:06 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE10.0.9200.1666018dc01cea37fd90488221559C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (08/27/2013 01:01:51 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (08/26/2013 00:43:26 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (08/25/2013 00:42:40 PM) (Source: Application Error)(User: )
Description: lxeacoms.exe9.2.33.04b200765lxeaserv.dll9.2.33.04b200879c000000500000000000a9ee66ac01ce99a7a090d6b9C:\Windows\system32\lxeacoms.exeC:\Windows\system32\lxeaserv.dll80153be5-0dbe-11e3-925c-842b2bb779e6

Error: (08/25/2013 11:51:29 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    This operation returned because the timeout period expired.  (HRESULT : 0x800705b4) (0x800705b4)

Error: (08/21/2013 00:38:20 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (08/19/2013 00:37:19 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe


=========================== Installed Programs ============================

Acoustica MP3 CD Burner
Adobe Common File Installer (Version: 1.00.0000)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Help Center 1.0 (Version: 001.000.000)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Stock Photos 1.0 (Version: 001.000.000)
AMD Accelerated Video Transcoding (Version: 12.10.100.30328)
AMD Catalyst Install Manager (Version: 8.0.911.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.80328.2204)
Apple Application Support (Version: 2.3)
Apple Software Update (Version: 2.1.3.127)
ATI AVIVO64 Codecs (Version: 10.12.0.41211)
Audials (Version: 8.0.49702.200)
Audials TV (Version: 1.3.10803.300)
Broadcom NetXtreme-I Netlink Driver and Management Installer (Version: 12.54.02)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2013.0328.2218.38225)
Catalyst Control Center Graphics Previews Common (Version: 2013.0328.2218.38225)
Catalyst Control Center InstallProxy (Version: 2013.0328.2218.38225)
Catalyst Control Center Localization All (Version: 2013.0328.2218.38225)
CCC Help Chinese Standard (Version: 2013.0328.2217.38225)
CCC Help Chinese Traditional (Version: 2013.0328.2217.38225)
CCC Help Czech (Version: 2013.0328.2217.38225)
CCC Help Danish (Version: 2013.0328.2217.38225)
CCC Help Dutch (Version: 2013.0328.2217.38225)
CCC Help English (Version: 2013.0328.2217.38225)
CCC Help Finnish (Version: 2013.0328.2217.38225)
CCC Help French (Version: 2013.0328.2217.38225)
CCC Help German (Version: 2013.0328.2217.38225)
CCC Help Greek (Version: 2013.0328.2217.38225)
CCC Help Hungarian (Version: 2013.0328.2217.38225)
CCC Help Italian (Version: 2013.0328.2217.38225)
CCC Help Japanese (Version: 2013.0328.2217.38225)
CCC Help Korean (Version: 2013.0328.2217.38225)
CCC Help Norwegian (Version: 2013.0328.2217.38225)
CCC Help Polish (Version: 2013.0328.2217.38225)
CCC Help Portuguese (Version: 2013.0328.2217.38225)
CCC Help Russian (Version: 2013.0328.2217.38225)
CCC Help Spanish (Version: 2013.0328.2217.38225)
CCC Help Swedish (Version: 2013.0328.2217.38225)
CCC Help Thai (Version: 2013.0328.2217.38225)
CCC Help Turkish (Version: 2013.0328.2217.38225)
ccc-utility64 (Version: 2013.0328.2218.38225)
CCleaner (Version: 4.01)
Cisco WebEx Meetings
Creative Centrale (Version: 1.17.01)
Creative Software Update (Version: 1.03.01)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Digital Voice Editor 3 (Version: 3.3.01.11240)
Elevated Installer (Version: 2.1.13)
ESET Online Scanner v3
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
Garmin Express (Version: 2.1.13)
Garmin Express Tray (Version: 2.1.13)
Garmin Lifetime Updater (Version: 2.1.11)
Garmin Update Service (Version: 2.1.13)
Google Chrome (Version: 29.0.1547.62)
Google Earth Plug-in (Version: 7.1.1.1888)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4413.1752)
Google Update Helper (Version: 1.3.21.153)
Hands of Steel iPod Clips (Version: 1.0.0)
HiJackThis (Version: 1.0.0)
Internet Explorer Toolbar 4.8 by SweetPacks (Version: 4.8.0000)
Java 7 Update 17 (Version: 7.0.170)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 26 (64-bit) (Version: 6.0.260)
LAME v3.98.3 for Audacity
Learn Rock Guiar Intermediate iPod Clips (Version: 1.0.0)
Learn Rock Guitar Advanced iPod Clips (Version: 1.0.0)
Learn Rock Guitar Beginner iPod Clips (Version: 1.0.0)
Lexmark Printable Web (Version: 1.0.0.0)
Lexmark S300-S400 Series
Lexmark Toolbar (Version: 4.3.37.0)
Line 6 Uninstaller (Version: )
Macromedia Flash MX (Version: 6)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mavis Beacon Teaches Typing Deluxe 20 (Version: 20.00.0000)
Maxtor OneTouch (Version: 2.00.0029)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Download Manager (Version: 1.2.1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MobileMe Control Panel (Version: 3.1.8.0)
MotoHelper MergeModules (Version: 1.2.0)
Motorola Device Manager (Version: 2.2.28)
Motorola Device Software Update (Version: 1.0.40)
Motorola Mobile Drivers Installation 5.9.0 (Version: 5.9.0)
Mozilla Firefox 23.0.1 (x86 en-US) (Version: 23.0.1)
Mozilla Maintenance Service (Version: 23.0.1)
MSRedist (Version: 9.0.30729.4148)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Norton Security Suite (Version: 20.4.0.40)
PC Tools Registry Mechanic 11.0 (Version: 11.0)
Project64 1.6 (Version: 1.6)
QuickTime (Version: 7.73.80.64)
Retrospect Express HD 2.0 (Version: 2.00.214)
Rhapsody
RoboForm 7-8-9-5 (Version: 7-8-9-5)
Skype™ 6.1 (Version: 6.1.129)
Speccy (Version: 1.22)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Ventrilo Client for Windows x64 (Version: 3.0.8.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Movie Maker 2.6 (Version: 2.6.4037.0)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
YTD YouTube Downloader & Converter 3.7

========================= Memory info: ===================================

Percentage of memory in use: 38%
Total physical RAM: 6007.12 MB
Available physical RAM: 3720.43 MB
Total Pagefile: 12014.23 MB
Available Pagefile: 8736.57 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.71 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:687.45 GB) (Free:257.15 GB) NTFS
4 Drive f: (FreeAgent Drive) (Fixed) (Total:232.88 GB) (Free:127.17 GB) NTFS

========================= Users: ========================================

User accounts for \\KELLY-PC

Administrator            Aidan                    ASPNET                   
Guest                    Hester                   Kai                      
Kelly                    


**** End of log ****
 



#4 kmorrissey

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Posted 28 August 2013 - 05:43 PM

Each time I run Speccy, it freezes my machine with a checkerboard screen.



#5 kmorrissey

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Posted 28 August 2013 - 05:48 PM

I couldn't post an image of the screen in my reply, so I updated my profile picture to show what the screen looks like. :)



#6 hamluis

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Posted 29 August 2013 - 01:05 PM

Seeing an image of your screen...won't tell me or anyone else much of anything.

 

If you suspect that you have a problem with your system's video function...please run the DirectX diagnostic.

 

The lack of Speccy data...prevents me from checking a number of possible clues to what might be going on.  The error messages from the MiniToolbox...indicate a problem with a hard drive...but I cannot tell which drive it is from the data currently posted.

 

Since your initial query was regarding the video display...it could be a prolbem with the drivers...the hardware...another hardware item (hard drive) or Windows.  RAM problems can result in graphics problems, motherboard problems could result in that seeming effect...looking at a graphic of your current screen just won't do a lot in determining where the problem lies.

 

Perhaps others here have better ideas than I seem to come up with.

 

Louis



#7 sikntired

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Posted 29 August 2013 - 02:27 PM

This sounds very much like a failing or overheating graphics problem. Did you update video driver lately? Try an older version if you have. How long has it been since you did a little housecleaning?

 

You can also open Device Manager and check to see if there are any exclamation or crossmarks with the Display Adapter if you have any then you will have to check for the adapter.

 

In Display Adapter expand Display Adapter and check with the adapter/drivers installed. Right-click the display devices, and then click Uninstall.

When you are prompted to confirm that you want to remove the device, click OK. Restart computer.

 

If you have still have issues with the drivers you will have to download and install the latest drivers from the system manufacturer website and then check.

 

Regards............



#8 kmorrissey

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Posted 29 August 2013 - 06:33 PM

I installed a previous version of the display driver and the display seems to be fine now. However, computer is still running incredibly slow and running Speccy caused machine to freeze. Any suggestions? I've run MalwareBytes for malware and CCleaner to eliminate extraneous files.



#9 sikntired

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Posted 29 August 2013 - 07:41 PM

What programs are you running at startup? You can type MSCONFIG in search box and hit enter then click startup tab. Untick any programs that are not needed at startup. Since those programs aren't launched at startup, those processes aren't continually being run in the background.

 

What is your stand-alone antivirus? I would consider Microsoft Security Essentials as it uses less resources. http://www.microsoft.com/en-us/download/details.aspx?id=5201

 

I would also clean out temporary files: http://www.bleepingcomputer.com/download/tfc/ ( I know you ran CCCleaner ) per response.

 

If this does not help you may want to look at RAM, eg ( type of RAM, how much RAM is installed, amount of RAM slots and number of Ram slots occupied. This could possibly be increased.

 

I use MSE as my stand-alone and MBAM and SAS as on-demand. You might run SAS for another opinion:

 

http://www.bleepingcomputer.com/download/superantispyware/dl/106/

 

Good Luck

 

Regards.......................


Edited by sikntired, 29 August 2013 - 07:51 PM.


#10 kmorrissey

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Posted 30 August 2013 - 10:45 AM

OK, I've run TFC and deleted almost 2 GBs of temp files. I also deleted my anti-virus program and installed MSE. Now my IE browser crashes repeatedly ("Internet Explorer has stopped working") and repeatedly tries to recover, unsuccessfully. I ran a repair on Office 2010 but it had no effect.

 

Is there anything you can suggest next?



#11 hamluis

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Posted 30 August 2013 - 11:35 AM

Please run a new MiniToolbox log and post same.

 

Install critical updates requiring such. prior to running new MTB log.

 

Louis



#12 kmorrissey

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Posted 02 September 2013 - 08:29 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Kelly (administrator) on 02-09-2013 at 18:28:24
Running from "C:\Users\Kelly\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/02/2013 06:26:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce7a313
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51dba4e7
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0xf0c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (09/02/2013 06:26:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce7a313
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51dba4e7
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0xf7c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (09/02/2013 06:26:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce7a313
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51dba4e7
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x12f8
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (09/02/2013 06:26:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce7a313
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51dba4e7
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x1180
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (09/02/2013 06:26:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce7a313
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51dba4e7
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x7e8
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (09/02/2013 06:26:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce7a313
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51dba4e7
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0xb40
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (09/02/2013 06:25:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce7a313
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51dba4e7
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0xa14
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (09/02/2013 06:25:37 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce7a313
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51dba4e7
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0xa9c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (09/02/2013 06:18:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce7a313
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51dba4e7
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x1114
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (09/02/2013 06:18:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce7a313
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51dba4e7
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x10ec
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3


System errors:
=============
Error: (09/02/2013 05:35:18 PM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error:
%%2

Error: (09/02/2013 03:35:20 PM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error:
%%2

Error: (09/02/2013 03:20:16 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk5\DR5.

Error: (09/02/2013 01:41:15 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk5\DR5.

Error: (09/02/2013 01:41:14 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk5\DR5.

Error: (08/31/2013 10:40:00 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk5\DR5.

Error: (08/31/2013 10:04:11 AM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error:
%%2

Error: (08/30/2013 08:22:22 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

Error: (08/30/2013 07:51:44 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

Error: (08/30/2013 03:41:23 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.


Microsoft Office Sessions:
=========================
Error: (09/02/2013 06:26:44 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7601.175144ce7a313ntdll.dll6.1.7601.1820551dba4e7c000037400000000000c4102f0c01cea844a21a7ddfC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\SYSTEM32\ntdll.dlle45a2dc6-1437-11e3-8d30-842b2bb779e6

Error: (09/02/2013 06:26:34 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7601.175144ce7a313ntdll.dll6.1.7601.1820551dba4e7c000037400000000000c4102f7c01cea8449d7dd357C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\SYSTEM32\ntdll.dllde21b52f-1437-11e3-8d30-842b2bb779e6

Error: (09/02/2013 06:26:25 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7601.175144ce7a313ntdll.dll6.1.7601.1820551dba4e7c000037400000000000c410212f801cea84496f92eb7C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\SYSTEM32\ntdll.dlld89bc3cc-1437-11e3-8d30-842b2bb779e6

Error: (09/02/2013 06:26:20 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7601.175144ce7a313ntdll.dll6.1.7601.1820551dba4e7c000037400000000000c4102118001cea844957c528bC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\SYSTEM32\ntdll.dlld5bc3a97-1437-11e3-8d30-842b2bb779e6

Error: (09/02/2013 06:26:08 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7601.175144ce7a313ntdll.dll6.1.7601.1820551dba4e7c000037400000000000c41027e801cea8448c9fd326C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\SYSTEM32\ntdll.dllcee9088e-1437-11e3-8d30-842b2bb779e6

Error: (09/02/2013 06:26:05 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7601.175144ce7a313ntdll.dll6.1.7601.1820551dba4e7c000037400000000000c4102b4001cea8448c240b98C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\SYSTEM32\ntdll.dllcd141978-1437-11e3-8d30-842b2bb779e6

Error: (09/02/2013 06:25:47 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7601.175144ce7a313ntdll.dll6.1.7601.1820551dba4e7c000037400000000000c4102a1401cea842b974c41cC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\SYSTEM32\ntdll.dllc252015b-1437-11e3-8d30-842b2bb779e6

Error: (09/02/2013 06:25:37 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7601.175144ce7a313ntdll.dll6.1.7601.1820551dba4e7c000037400000000000c4102a9c01cea8447a6b0cceC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\SYSTEM32\ntdll.dllbc3f9ec8-1437-11e3-8d30-842b2bb779e6

Error: (09/02/2013 06:18:43 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7601.175144ce7a313ntdll.dll6.1.7601.1820551dba4e7c000037400000000000c4102111401cea84385232172C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\SYSTEM32\ntdll.dllc55983fd-1436-11e3-8d30-842b2bb779e6

Error: (09/02/2013 06:18:24 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7601.175144ce7a313ntdll.dll6.1.7601.1820551dba4e7c000037400000000000c410210ec01cea8437b1f776bC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\SYSTEM32\ntdll.dllba60ac3a-1436-11e3-8d30-842b2bb779e6


=========================== Installed Programs ============================

Acoustica MP3 CD Burner
Adobe Common File Installer (Version: 1.00.0000)
Adobe Help Center 1.0 (Version: 001.000.000)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Stock Photos 1.0 (Version: 001.000.000)
AMD Accelerated Video Transcoding (Version: 12.10.100.30328)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD Catalyst Install Manager (Version: 8.0.911.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.80328.2204)
Apple Application Support (Version: 2.3.4)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 12.3.0.7)
ATI AVIVO64 Codecs (Version: 10.12.0.41211)
Audials (Version: 8.0.49702.200)
Audials TV (Version: 1.3.10803.300)
Broadcom NetXtreme-I Netlink Driver and Management Installer (Version: 12.54.02)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2013.0328.2218.38225)
Catalyst Control Center Graphics Previews Common (Version: 2013.0328.2218.38225)
Catalyst Control Center InstallProxy (Version: 2013.0328.2218.38225)
Catalyst Control Center Localization All (Version: 2013.0328.2218.38225)
CCC Help Chinese Standard (Version: 2013.0328.2217.38225)
CCC Help Chinese Traditional (Version: 2013.0328.2217.38225)
CCC Help Czech (Version: 2013.0328.2217.38225)
CCC Help Danish (Version: 2013.0328.2217.38225)
CCC Help Dutch (Version: 2013.0328.2217.38225)
CCC Help English (Version: 2013.0328.2217.38225)
CCC Help Finnish (Version: 2013.0328.2217.38225)
CCC Help French (Version: 2013.0328.2217.38225)
CCC Help German (Version: 2013.0328.2217.38225)
CCC Help Greek (Version: 2013.0328.2217.38225)
CCC Help Hungarian (Version: 2013.0328.2217.38225)
CCC Help Italian (Version: 2013.0328.2217.38225)
CCC Help Japanese (Version: 2013.0328.2217.38225)
CCC Help Korean (Version: 2013.0328.2217.38225)
CCC Help Norwegian (Version: 2013.0328.2217.38225)
CCC Help Polish (Version: 2013.0328.2217.38225)
CCC Help Portuguese (Version: 2013.0328.2217.38225)
CCC Help Russian (Version: 2013.0328.2217.38225)
CCC Help Spanish (Version: 2013.0328.2217.38225)
CCC Help Swedish (Version: 2013.0328.2217.38225)
CCC Help Thai (Version: 2013.0328.2217.38225)
CCC Help Turkish (Version: 2013.0328.2217.38225)
ccc-utility64 (Version: 2013.0328.2218.38225)
Cisco WebEx Meetings
Creative Centrale (Version: 1.17.01)
Creative Software Update (Version: 1.03.01)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Elevated Installer (Version: 2.1.13)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
Garmin Express (Version: 2.1.13)
Garmin Express Tray (Version: 2.1.13)
Garmin Lifetime Updater (Version: 2.1.11)
Garmin Update Service (Version: 2.1.13)
Glary Utilities 3.9.1 (Version: 3.9.1.138)
Google Chrome (Version: 29.0.1547.62)
Google Earth Plug-in (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.153)
Hands of Steel iPod Clips (Version: 1.0.0)
HiJackThis (Version: 1.0.0)
Internet Explorer Toolbar 4.8 by SweetPacks (Version: 4.8.0000)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
LAME v3.98.3 for Audacity
Learn Rock Guiar Intermediate iPod Clips (Version: 1.0.0)
Learn Rock Guitar Advanced iPod Clips (Version: 1.0.0)
Learn Rock Guitar Beginner iPod Clips (Version: 1.0.0)
Lexmark Printable Web (Version: 1.0.0.0)
Lexmark S300-S400 Series
Lexmark Toolbar (Version: 4.3.37.0)
Line 6 Uninstaller (Version: )
Macromedia Flash MX (Version: 6)
Mavis Beacon Teaches Typing Deluxe 20 (Version: 20.00.0000)
Maxtor OneTouch (Version: 2.00.0029)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Download Manager (Version: 1.2.1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.3.0216.0)
Microsoft Security Essentials (Version: 4.3.216.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MotoHelper MergeModules (Version: 1.2.0)
Motorola Device Manager (Version: 2.2.28)
Motorola Device Software Update (Version: 1.0.40)
Motorola Mobile Drivers Installation 5.9.0 (Version: 5.9.0)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSRedist (Version: 9.0.30729.4148)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
QuickTime (Version: 7.74.80.86)
Retrospect Express HD 2.0 (Version: 2.00.214)
Rhapsody
RoboForm 7-9-1-1 (Version: 7-9-1-1)
Skype™ 6.1 (Version: 6.1.129)
Speccy (Version: 1.22)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Ventrilo Client for Windows x64 (Version: 3.0.8.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Movie Maker 2.6 (Version: 2.6.4037.0)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
YTD YouTube Downloader & Converter 3.7

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 6007.12 MB
Available physical RAM: 3751.83 MB
Total Pagefile: 12014.23 MB
Available Pagefile: 8746.68 MB
Total Virtual: 4095.88 MB
Available Virtual: 3958.52 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:687.45 GB) (Free:262.72 GB) NTFS
4 Drive f: (FreeAgent Drive) (Fixed) (Total:232.88 GB) (Free:126.08 GB) NTFS

========================= Users: ========================================

User accounts for \\KELLY-PC

Administrator            Aidan                    ASPNET                   
Guest                    Hester                   Kai                      
Kelly                    


**** End of log ****
 



#13 hamluis

hamluis

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Posted 03 September 2013 - 07:34 AM

Worth a read, http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/office-products-crashed-upon-launch-0xc0000374/9eb1251f-5a7d-4401-a955-155ac432e6ea?auth=1 .

 

I would uninstall/reinstall Office and see if the problem abates/continues.

 

You have another problem:

  Error: (08/30/2013 08:22:22 PM) (Source: Disk) (User: )   Description: The driver detected a controller error on \Device\Harddisk6\DR6.

  Error: (08/31/2013 10:40:00 AM) (Source: Disk) (User: )   Description: The driver detected a controller error on \Device\Harddisk5\DR5.

 

Since I don't have Speccy data, I don't know what those drives might be.  Could be hard drive, could be flash.  In any case, I suggest that you run diagnostics on the twp jard droves. as a first step.

 

Louis






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