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unable to download anything.


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16 replies to this topic

#1 jamie k

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Posted 27 August 2013 - 04:56 PM

Cannot download a thing. I've tried running as admin.,resetting web to default settings. No error codes. It starts to download, than says checking security and than it says unable to download. No reason why. Any help would be greatly appreciated.



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#2 BKSeoul

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Posted 27 August 2013 - 05:19 PM

What browser are you using (sounds like and I am assuming Internet Explorer)?



#3 jamie k

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Posted 27 August 2013 - 08:27 PM

yes it is.



#4 grassy

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Posted 27 August 2013 - 09:29 PM

Yea internet explorer is a pain in the you know what. Try doing a system restore to a point where you knew the computer was running ok and see what happens from there.


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#5 Judith1314

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Posted 28 August 2013 - 01:41 AM

Yeah, try to use System Restore to fix your problem. If this bad situation still exists, maybe you can try other browser, or reinstall that.



#6 jamie k

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Posted 31 August 2013 - 12:01 PM

System restore didn't go back far enough. And yesterday I was able to download and install windows updates but It wouldn't download anything else. I also noticed that it doesn't say "cannot download " until it is doing the security check. ???



#7 Chris Cosgrove

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Posted 31 August 2013 - 04:51 PM

If it is going as far as checking for viruses before your downloads are getting blocked, it could be the settings in your anti-virus are set higher than you want / need. A good test for this would be do disable your anti-virus - you usually get options for how long you want to disable it for. Choose either something like 30 minutes or until re-start. Then go to a safe site - BC's downloads section ? - and see if you can download anything with the AV disabled.

 

If you can then download something, have a long hard look at the settings in your AV.

 

Chris Cosgrove



#8 jamie k

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Posted 01 September 2013 - 08:16 PM

I have Microsoft security ess. I don't know how to disable it. And I can't remove it and reinstall it, because I can't download it. catch 22 And thank you for your help, Im so frustrated.

#9 hamluis

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Posted 02 September 2013 - 08:38 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#10 jamie k

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Posted 02 September 2013 - 03:16 PM

As my problem states, I CAN'T DOWNLOAD ANYTHING.



#11 xXToffeeXx

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Posted 02 September 2013 - 03:30 PM

See here on how to disable Microsoft Security Essentials: http://www.pcworld.com/article/2025707/how-to-temporarily-disable-microsoft-security-essentials.html
Check if you are unable to download now.

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#12 jamie k

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Posted 02 September 2013 - 03:35 PM

OMG Thank you so much for a straight answer, love you.....



#13 jamie k

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Posted 02 September 2013 - 03:46 PM

Ok, so I turned off my anti virus than tried to download. Guess what, still can't download. I will go to friends comp. and download the mini toolbox. I'll let ya know how that goes.



#14 jamie k

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Posted 03 September 2013 - 05:34 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Computer User (administrator) on 03-09-2013 at 17:02:52
Running from "C:\Users\Computer User\Documents"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/03/2013 05:00:08 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (09/03/2013 04:41:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 10.0.9200.16660, time stamp: 0x51f1c5f3
Faulting module name: MSHTML.dll, version: 10.0.9200.16660, time stamp: 0x51f1d37a
Exception code: 0xc0000005
Fault offset: 0x002ba647
Faulting process id: 0x15f84
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (09/02/2013 01:22:43 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16660 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 460

Start Time: 01cea8094a84edbf

Termination Time: 15

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (09/01/2013 06:11:07 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (09/01/2013 04:49:23 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16660 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: bf0

Start Time: 01cea75d02ad49d2

Termination Time: 4

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (08/30/2013 11:50:34 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/30/2013 04:02:48 PM) (Source: Windows Search Service) (User: )
Description: Performance monitoring cannot be initialized for the gatherer object, because the counters are not loaded or the shared memory object cannot be opened. This only affects availability of the perfmon counters. Restart the computer.

Context:  Application, SystemIndex Catalog

Error: (08/29/2013 02:36:54 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/28/2013 08:36:34 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/27/2013 00:10:57 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

System errors:
=============
Error: (09/03/2013 04:41:48 PM) (Source: DCOM) (User: m255ssd1)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}m255ssd1Computer UserS-1-5-21-1227853577-2549257246-4184446242-1000LocalHost (Using LRPC)

Error: (09/03/2013 03:33:45 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (09/03/2013 01:10:52 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (09/02/2013 10:58:34 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (09/02/2013 10:58:34 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (09/02/2013 10:58:34 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (09/02/2013 10:58:34 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (09/02/2013 10:58:34 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (09/02/2013 10:06:27 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (09/02/2013 10:06:27 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Microsoft Office Sessions:
=========================
Error: (09/03/2013 05:00:08 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"C:\Users\Computer User\Documents\spsetup122\Speccy64.exe

Error: (09/03/2013 04:41:53 PM) (Source: Application Error)(User: )
Description: iexplore.exe10.0.9200.1666051f1c5f3MSHTML.dll10.0.9200.1666051f1d37ac0000005002ba64715f8401cea8ed34fdf6f9C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\MSHTML.dlla510e1e8-14e1-11e3-be06-0019d228ab08

Error: (09/02/2013 01:22:43 PM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.1666046001cea8094a84edbf15C:\Program Files\Internet Explorer\iexplore.exe

Error: (09/01/2013 06:11:07 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{3DC873BB-FFE3-46BF-9701-26B9AE371F9F}\recordingmanager.exe

Error: (09/01/2013 04:49:23 PM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.16660bf001cea75d02ad49d24C:\Program Files\Internet Explorer\iexplore.exe

Error: (08/30/2013 11:50:34 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{3DC873BB-FFE3-46BF-9701-26B9AE371F9F}\recordingmanager.exe

Error: (08/30/2013 04:02:48 PM) (Source: Windows Search Service)(User: )
Description: Context:  Application, SystemIndex Catalog

Error: (08/29/2013 02:36:54 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{3DC873BB-FFE3-46BF-9701-26B9AE371F9F}\recordingmanager.exe

Error: (08/28/2013 08:36:34 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{3DC873BB-FFE3-46BF-9701-26B9AE371F9F}\recordingmanager.exe

Error: (08/27/2013 00:10:57 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{3DC873BB-FFE3-46BF-9701-26B9AE371F9F}\recordingmanager.exe

CodeIntegrity Errors:
===================================
  Date: 2013-07-16 03:07:13.625
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-16 02:27:59.757
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-15 23:53:20.781
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-15 22:15:52.875
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-15 19:23:17.687
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-13 13:07:35.131
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-13 13:02:46.906
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-13 12:59:34.781
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-12 22:28:52.375
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-12 22:26:22.671
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 6.1.2)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Bridge CS4 (Version: 3)
Adobe CMaps CS4 (Version: 2.0)
Adobe Color - Photoshop Specific CS4 (Version: 2.0)
Adobe Color EU Extra Settings CS4 (Version: 2.0)
Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Recommended Settings CS4 (Version: 2.0)
Adobe Color Video Profiles CS CS4 (Version: 2.0)
Adobe Creative Suite 4 Design Premium (Version: 4.0)
Adobe CSI CS4 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Flash Player 10 Plugin (Version: 10.0.2.54)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Fonts All (Version: 2.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Media Encoder CS4 Importer (Version: 1.0)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe Photoshop CS4 (Version: 11.0)
Adobe Photoshop CS4 Support (Version: 11.0)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe Type Support CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetCMYK (Version: 2.0)
AdobeColorCommonSetRGB (Version: 2.0)
Bing Desktop (Version: 1.3.174.0)
CCleaner (Version: 3.28)
Connect (Version: 1.0.0.1)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Defraggler (Version: 2.14)
HP Photosmart Plus B209a-m All-in-One Driver 14.0 Rel. 6 (Version: 14.0)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Java Auto Updater (Version: 2.1.6.0)
Java™ 7 Update 4 (Version: 7.0.40)
Junk Mail filter update (Version: 16.4.3505.0912)
kuler (Version: 2.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook Connector (Version: 14.0.6123.5001)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Picture It! Photo Premium 9 (Version: 9.0.0.0000)
Microsoft Security Client (Version: 4.3.0215.0)
Microsoft Security Essentials (Version: 4.3.215.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Motorola SM56 Speakerphone Modem (Version: 6.12.25.06)
Movie Maker (Version: 16.4.3505.0912)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network (Version: 140.0.215.000)
PDF Settings CS4 (Version: 9.0)
Photo Gallery (Version: 16.4.3505.0912)
Photoshop Camera Raw (Version: 5.0)
PS_AIO_06_B209a-m_SW_Min (Version: 140.0.690.000)
RealDownloader (Version: 1.3.2)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.2)
RealUpgrade 1.1 (Version: 1.1.0)
Scan (Version: 140.0.80.000)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Sophos Virus Removal Tool (Version: 2.3)
Suite Shared Configuration CS4 (Version: 1.0)
Toolbox (Version: 140.0.428.000)
Unity Web Player (Version: 2.5.5b4_50)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Windows Live Communications Platform (Version: 16.4.3505.0912)
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Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
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Windows Live Mail (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
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========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 2038.05 MB
Available physical RAM: 1160.48 MB
Total Pagefile: 4076.11 MB
Available Pagefile: 2899.66 MB
Total Virtual: 2047.88 MB
Available Virtual: 1940.64 MB

========================= Partitions: =====================================

1 Drive c: (JAMIE K) (Fixed) (Total:37.15 GB) (Free:5.45 GB) NTFS

========================= Users: ========================================

User accounts for \\M255SSD1

Administrator            Computer User            Guest                   

**** End of log ****

 

 

http://speccy.piriform.com/results/xpLFh4VP6Unlx8sE0GtM4gI                                                                                                 I hope I've done this all correctly, it was my first time. But here should be all the info you requested.



#15 hamluis

hamluis

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Posted 03 September 2013 - 07:54 PM

1 Drive c: (JAMIE K) (Fixed) (Total:37.15 GB) (Free:5.45 GB) NTFS

 

The Windows partition needs 15% or more of total partition to be free space...to function properly.  I would move large data files to another storage device...or buy a larger hard drive.

 

Description: The driver detected a controller error on \Device\Ide\IdePort1.

 

An attached drive (I can't say which) has a problem requiring attention.  Appears to me that these errors relate to your hard drive.

 

UltraDMA CRC Error Count: 200 (253) Data 0000000151

 

I'm not smart enough to properly interpret that but it stands in marked contrast to my readings of my drives on this system.  I would run the Hitachi diagnostic myself.

 

I don't see any software conflicts or overheating problems.

 

DFT User Guide 

 

CD Image, Drive Fitness Test

 

Louis






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