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Possible virus


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26 replies to this topic

#1 bizemom365

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Posted 27 August 2013 - 04:21 PM

<p>Hi there. I am running windows 8 and have been getting lots of pop ups and ads. The computer is less then a year old. My kids download a lot of games. Dell has been helping me for the last few days. They've tried: dell click to fix, malwarebytes and clean pc, but I still have the pop ups and ads. Ads say I need to download updates for video players, adobe also say my computer has a virus and click on their ad. Dell now wants to restore it to factory settings. I'd like to try a few other things before doing this.</p>
<p>&nbsp;</p>
<p>This is a work computer and it is really important that I fix it. Please help.</p>

Edited by bizemom365, 27 August 2013 - 05:40 PM.


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#2 Broni

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Posted 27 August 2013 - 05:15 PM

Welcome aboard p22002758.gif

 

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 bizemom365

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Posted 27 August 2013 - 06:20 PM

 Results of screen317's Security Check version 0.99.73  
   x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 25  
 Adobe Flash Player 11.8.800.94  
 Adobe Reader XI  
 Mozilla Firefox 22.0 Firefox out of Date!  
 Google Chrome 27.0.1453.116  
 Google Chrome CommonDotNET.dll.del.  
 Google Chrome IdVaultCore.dll.del.  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
 

 


#4 bizemom365

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Posted 27 August 2013 - 06:21 PM

Farbar Service Scanner Version: 18-08-2013
Ran by Office (administrator) on 27-08-2013 at 16:07:26
Running from "C:\Users\Office\Downloads"
Microsoft Windows 8  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MsMpEng.exe => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 
 
 


#5 bizemom365

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Posted 27 August 2013 - 06:23 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Office (administrator) on 27-08-2013 at 16:09:45
Running from "C:\Users\Office\Downloads"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = Ethernet (Connected)
Hamachi Network Interface = Hamachi (Connected)
Dell Wireless 1703 802.11b/g/n (2.4GHz) = Wi-Fi (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
add route prefix=0.0.0.0/0 interface="Hamachi" nexthop=25.0.0.1 publish=Yes
set interface interface="Local Area Connection* 9" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 14" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="other_1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Hamachi" forwarding=enabled advertise=enabled metric=9000 nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : 2013-Office-pc
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : A4-17-31-03-4B-9E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 16-17-31-03-4B-9D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 18-03-73-21-E4-4D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c8dd:3d3f:1ab6:f019%13(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, August 27, 2013 1:47:35 PM
   Lease Expires . . . . . . . . . . : Wednesday, August 28, 2013 2:33:42 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 353895283
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-35-CE-6F-A4-17-31-03-4B-9D
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Wireless LAN adapter Wi-Fi:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)
   Physical Address. . . . . . . . . : A4-17-31-03-4B-9D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Hamachi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Hamachi Network Interface
   Physical Address. . . . . . . . . : 7A-79-19-13-07-B7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2620:9b::1913:7b7(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::6d14:d384:d782:7387%25(Preferred) 
   IPv4 Address. . . . . . . . . . . : 25.19.7.183(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.0.0.0
   Lease Obtained. . . . . . . . . . : Tuesday, August 27, 2013 1:47:35 PM
   Lease Expires . . . . . . . . . . : Wednesday, August 27, 2014 1:49:42 PM
   Default Gateway . . . . . . . . . : 2620:9b::1900:1
                                       25.0.0.1
   DHCP Server . . . . . . . . . . . : 25.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 679115100
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-35-CE-6F-A4-17-31-03-4B-9D
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:78cf:865:14f:3f57:fefd(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::865:14f:3f57:fefd%19(Preferred) 
   Default Gateway . . . . . . . . . : 
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{4429DEFB-31A3-4DAE-9BDF-2964E7361069}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{1D76B08E-0968-4F01-8669-A2BEF7379435}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4010:801::1009
 74.125.239.39
 74.125.239.36
 74.125.239.38
 74.125.239.34
 74.125.239.32
 74.125.239.41
 74.125.239.35
 74.125.239.46
 74.125.239.37
 74.125.239.33
 74.125.239.40
 
 
Pinging google.com [74.125.239.38] with 32 bytes of data:
Reply from 74.125.239.38: bytes=32 time=20ms TTL=54
Reply from 74.125.239.38: bytes=32 time=21ms TTL=54
 
Ping statistics for 74.125.239.38:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 21ms, Average = 20ms
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=149ms TTL=47
Reply from 206.190.36.45: bytes=32 time=39ms TTL=47
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 149ms, Average = 94ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 18...a4 17 31 03 4b 9e ......Bluetooth Device (Personal Area Network)
 14...16 17 31 03 4b 9d ......Microsoft Wi-Fi Direct Virtual Adapter
 13...18 03 73 21 e4 4d ......Realtek PCIe GBE Family Controller
 12...a4 17 31 03 4b 9d ......Dell Wireless 1703 802.11b/g/n (2.4GHz)
 25...7a 79 19 13 07 b7 ......Hamachi Network Interface
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         25.0.0.1      25.19.7.183   9256
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     10
         25.0.0.0        255.0.0.0         On-link       25.19.7.183   9256
      25.19.7.183  255.255.255.255         On-link       25.19.7.183   9256
   25.255.255.255  255.255.255.255         On-link       25.19.7.183   9256
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    266
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    266
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       25.19.7.183   9256
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       25.19.7.183   9256
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    266
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
          0.0.0.0          0.0.0.0         25.0.0.1  Default 
===========================================================================
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 25   9020 ::/0                     2620:9b::1900:1
  1    306 ::1/128                  On-link
 19    306 2001::/32                On-link
 19    306 2001:0:9d38:78cf:865:14f:3f57:fefd/128
                                    On-link
 25    276 2620:9b::/96             On-link
 25    276 2620:9b::1913:7b7/128    On-link
 25    276 fe80::/64                On-link
 13    266 fe80::/64                On-link
 19    306 fe80::/64                On-link
 19    306 fe80::865:14f:3f57:fefd/128
                                    On-link
 25    276 fe80::6d14:d384:d782:7387/128
                                    On-link
 13    266 fe80::c8dd:3d3f:1ab6:f019/128
                                    On-link
  1    306 ff00::/8                 On-link
 19    306 ff00::/8                 On-link
 25    276 ff00::/8                 On-link
 13    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
 If Metric Network Destination      Gateway
  0 4294967295 2620:9b::/96             On-link
  0   9000 ::/0                     2620:9b::1900:1
===========================================================================
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [55296] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [72192] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [53760] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [64000] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/27/2013 02:00:02 PM) (Source: Application Hang) (User: )
Description: The program RunSanDiskSecureAccess_Win.exe version 1.1.19755.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1bac
 
Start Time: 01cea3671ce73c1e
 
Termination Time: 5
 
Application Path: I:\RunSanDiskSecureAccess_Win.exe
 
Report Id: a0784db5-0f5b-11e3-beab-a41731034b9e
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (08/27/2013 11:48:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (08/27/2013 11:48:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (08/27/2013 11:48:12 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1 - 0000000000000158,0x00530194,0000000000000000,0,000000E8660A1090,4096,[0]).
 
 
Operation:
   Query Shadow Copies
 
Error: (08/27/2013 11:44:49 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (08/27/2013 11:44:49 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (08/27/2013 11:38:26 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (08/27/2013 11:38:26 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (08/27/2013 11:38:13 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (08/27/2013 11:38:13 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (08/27/2013 04:03:30 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {10DA4F3C-CC99-4190-BE4D-58330754E882}
 
Error: (08/27/2013 04:01:30 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (08/27/2013 03:44:13 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {10DA4F3C-CC99-4190-BE4D-58330754E882}
 
Error: (08/27/2013 03:42:13 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (08/27/2013 03:42:13 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {10DA4F3C-CC99-4190-BE4D-58330754E882}
 
Error: (08/27/2013 03:40:13 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (08/27/2013 02:04:08 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {10DA4F3C-CC99-4190-BE4D-58330754E882}
 
Error: (08/27/2013 02:02:08 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (08/27/2013 02:02:08 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {10DA4F3C-CC99-4190-BE4D-58330754E882}
 
Error: (08/27/2013 02:00:08 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
4500_G510gm_Help (Version: 1.00.0000)
4500G510gm (Version: 140.0.001.000)
4500G510gm_Software_Min (Version: 140.0.001.000)
64 Bit HP CIO Components Installer (Version: 7.2.8)
7-Zip 9.20
Action! (Version: 1.14.1)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
AirMech
Alan Wake's American Nightmare
Alien Swarm
Amnesia: The Dark Descent
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Arma 2: DayZ Mod
Arma 2: Operation Arrowhead Beta
BattlEye for OA Uninstall
Bing Bar (Version: 7.1.391.0)
blinkx beat (Version: 1.5.0)
Blockland
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 140.0.298.000)
Cheat Engine 6.2
Combat Arms
CyberLink LabelPrint 2.5 (Version: 2.5.5415a)
CyberLink Media Suite 10 (Version: 10.0.1.1913)
CyberLink Media Suite Essentials (Version: 10.0)
CyberLink Power2Go 8 (Version: 8.0.0.1904)
CyberLink PowerDirector 10 (Version: 10.0.1.1904)
CyberLink PowerDVD 10 (Version: 10.0.4318.52)
D3DX10 (Version: 15.4.2368.0902)
Darkspore
DefaultTab (Version: 2.2.8.0)
Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
Dell Backup and Recovery - Support Software (Version: 1.0.0.5)
Dell Backup and Recovery (Version: 1.0.0.5)
Dell Click 2 Fix+ (Version: 2.004.032.2542.03)
Dell WLAN and Bluetooth Client Installation (Version: 10.0)
Destinations (Version: 140.0.253.000)
Desura (Version: 100.53)
Desura: 3079 (Version: Demo)
Desura: Black Mesa (Version: Full)
Desura: Triage (Version: Full)
DeviceDiscovery (Version: 140.0.298.000)
DocProc (Version: 140.0.185.000)
DomaIQ
DOOM 3
Dota 2
DownloadTerms (Version: 1.0)
Dungeon Dwellers Alpha version 0.2 (Version: 0.2)
Elsword
Fallen Earth
Fallout 3
Far Cry® 3 Blood Dragon
Fax (Version: 140.0.307.000)
Garry's Mod
Global Agenda
Google Chrome (Version: 27.0.1453.116)
Google Earth (Version: 7.0.3.8542)
Google Update Helper (Version: 1.3.21.153)
GPBaseService2 (Version: 140.0.297.000)
Half-Life 2
Half-Life 2: Deathmatch
Half-Life 2: Episode One
Half-Life 2: Episode Two
Half-Life 2: Lost Coast
Half-Life Deathmatch: Source
HP Customer Participation Program 14.0 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Officejet 4500 G510g-m 14.0 Rel. 6 (Version: 14.0)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 140.0.298.000)
HPSSupply (Version: 140.0.297.000)
Intel® Control Center (Version: 1.2.1.1008)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Rapid Storage Technology (Version: 11.5.0.1207)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
iTunes (Version: 11.0.2.26)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Kerbal Space Program
League of Legends (Version: 3.0.0)
Left 4 Dead
Left 4 Dead 2
Left 4 Dead 2 Dedicated Server
Lightspark 0.5.3-git (Version: 0.5.3-git)
Little Inferno
LogMeIn Hamachi (Version: 2.1.0.374)
Lyrics Plug
MarketResearch (Version: 140.0.212.000)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Games for Windows - LIVE Redistributable (Version: 2.0.672.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Business 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
Multimedia Card Reader (Version: 2.2.915.108)
My Dell (Version: 3.3.6280.92)
MyPC Backup  (Version: )
NETGEAR Genie (Version: 2.2.27.1 )
Network64 (Version: 140.0.306.000)
NVIDIA 3D Vision Driver 305.29 (Version: 305.29)
NVIDIA Control Panel 305.29 (Version: 305.29)
NVIDIA Graphics Driver 305.29 (Version: 305.29)
NVIDIA HD Audio Driver 1.3.18.0 (Version: 1.3.18.0)
NVIDIA Install Application (Version: 2.1002.82.513)
NVIDIA PhysX System Software 9.12.0613 (Version: 9.12.0613)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.0529)
OCR Software by I.R.I.S. 14.0 (Version: 14.0)
Pando Media Booster (Version: 2.6.0.7)
PAYDAY: The Heist
Photo Gallery (Version: 16.4.3505.0912)
PlanetSide 2
PocketCloud Windows Companion (Version: 2.5.11)
Portal 2
Project64 1.6 (Version: 1.6)
PunkBuster Services (Version: 0.992)
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.0.200)
QuickTime (Version: 7.65.17.80)
Realm of the Mad God
Realtek High Definition Audio Driver (Version: 6.0.1.6662)
Revo Uninstaller 1.95 (Version: 1.95)
ROBLOX Player for Office
ROBLOX Studio 2013 for Office
Saints Row: The Third
SanDiskSecureAccess_Manager.exe (Version: 1.1.19755)
Scan (Version: 140.0.253.000)
Scribblenauts Unlimited
SelectionLinks (Version: 1.0)
Serif PanoramaPlus X4 (Version: 4.0.1.008)
Serif PhotoPlus X4 (Version: 14.0.2.013)
Shop for HP Supplies (Version: 14.0)
Sierra Remote Deposit Capture (Version: 5.0.0.7)
SolutionCenter (Version: 140.0.299.000)
Source SDK Base 2007
Spotify (Version: 0.9.1.57.ge7405149)
Star Conflict
Star Wars - Jedi Knight II: Jedi Outcast
Status (Version: 140.0.342.000)
Steam (Version: 1.0.0.0)
SUPERAntiSpyware (Version: 5.6.1032)
Team Fortress 2
TellerScan 32-bit and 64-bit Combined Driver v4.0 (Version: 4.00.0000)
TellerScanDriver 64-Bit (Version: 5.0.0.0)
Terraria
The Binding of Isaac
The Elder Scrolls IV: Oblivion 
The Elder Scrolls V: Skyrim
The Sims™ 3
Toolbox (Version: 140.0.596.000)
TrayApp (Version: 140.0.297.000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 64-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2598242) 64-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 64-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 64-Bit Edition
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft OneNote 2010 (KB2553290) 64-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 64-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 64-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 64-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 64-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 64-Bit Edition
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Warframe
WebReg (Version: 140.0.297.017)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
 
========================= Devices: ================================
 
Name: Officejet 4500 G510g-m
Description: Officejet 4500 G510g-m
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service: 
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 8153.02 MB
Available physical RAM: 5046.52 MB
Total Pagefile: 12761.02 MB
Available Pagefile: 8397.01 MB
Total Virtual: 4095.88 MB
Available Virtual: 3963.67 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:1850.98 GB) (Free:1484.11 GB) NTFS
7 Drive i: () (Fixed) (Total:14.9 GB) (Free:7.78 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\2013-OFFICE-PC
 
Administrator            Guest                    Office                   
 
 
**** End of log ****
 

 

 

 


#6 bizemom365

bizemom365
  • Topic Starter

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  • 82 posts
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  • Gender:Female
  • Location:Visalia, CA
  • Local time:12:44 PM

Posted 27 August 2013 - 06:28 PM

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.08.27.09
 
Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16660
Office :: 2013-OFFICE-PC [administrator]
 
Protection: Enabled
 
8/27/2013 4:13:53 PM
mbam-log-2013-08-27 (16-13-53).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 224332
Time elapsed: 3 minute(s), 10 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 

 

 



#7 bizemom365

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Posted 27 August 2013 - 08:01 PM

malware bytes says no malware. did not have logs.



#8 bizemom365

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Posted 27 August 2013 - 08:10 PM

Rkill 2.6.1 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 08/27/2013 06:09:24 PM in x64 mode.
Windows Version: Windows 8 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * HdAudAddService [Missing Service]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 08/27/2013 06:09:46 PM
Execution time: 0 hours(s), 0 minute(s), and 22 seconds(s)


#9 bizemom365

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Posted 27 August 2013 - 08:13 PM

After that it said I need to turn on my anitvirus software. I have norton but I had it when I got these problems. Is there somthing else better that is free?



#10 Broni

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Posted 27 August 2013 - 08:14 PM

What is your AV program?


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#11 Broni

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Posted 27 August 2013 - 08:17 PM

I don't see Norton either running or in a list of your installed programs.


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#12 bizemom365

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Posted 27 August 2013 - 08:18 PM

Dell had me uninstall it.



#13 bizemom365

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Posted 27 August 2013 - 08:20 PM

I thought the norton security suite from comcast

took care of it all.



#14 Broni

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Posted 27 August 2013 - 08:21 PM

You have to have some AV program running all the time.

 

Install ONE of these:

- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html

- free Comodo Antivirus: http://www.comodo.com/home/internet-security/antivirus.php

Update, run full scan, report on any findings.

 

Next...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

 


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#15 bizemom365

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Posted 27 August 2013 - 08:22 PM

Thanks you are the best.

:busy:






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