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Getting Blue Screen of Death


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#1 sag12

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Posted 27 August 2013 - 02:44 PM

Getting Blue Screen of Death after back up that I was using to restore all my data and files. When I got  getting a replacement drive from Frys on laptop. I had a seagate external drive that I backup my data and files with before the old drive died. When I got the replacement drive and started to do my restores, I almost got it completed when I got the blue screen.

I am attching some dumps.

 

Mod Edit:  Removed data - Hamluis.


Edited by hamluis, 27 August 2013 - 03:27 PM.


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#2 hamluis

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Posted 27 August 2013 - 03:34 PM

I removed that data, I didn't think it was partcularly useful.

 

I 'd like for you to do three things, following the prescribed steps as listed in each case.

 

1.  Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

2.  Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

3.  Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.htmlDouble-click BlueScreenView.exe file.

 

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.  If there is nothing in the upper screen...that means that no .dmp files were found, don't worry about it.

 

Save the report as BSOD.txt.

 

Open BSOD.txt, copy all content and paste it into your next reply.

 

Louis



#3 sag12

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Posted 28 August 2013 - 12:11 AM

I will have to do this on Weds. sir and I will get the reports and info to you soon.



#4 sag12

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Posted 28 August 2013 - 12:38 AM

http://speccy.piriform.com/results/KWcxCKH5xDka1FL24zFvG5y



#5 sag12

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Posted 28 August 2013 - 12:44 AM

==================================================
Dump File         : 082713-31964-01.dmp
Crash Time        : 8/27/2013 10:30:23 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0569a075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+6f880
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-31964-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 10:31:26 PM
==================================================

==================================================
Dump File         : 082713-36831-01.dmp
Crash Time        : 8/27/2013 9:59:57 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`05684075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+6f880
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-36831-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 10:01:11 PM
==================================================

==================================================
Dump File         : 082713-37487-01.dmp
Crash Time        : 8/27/2013 9:34:56 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`05867075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+6f880
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-37487-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 9:36:25 PM
==================================================

==================================================
Dump File         : 082713-47346-01.dmp
Crash Time        : 8/27/2013 9:21:10 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`05821075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+6f880
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-47346-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 9:22:40 PM
==================================================

==================================================
Dump File         : 082713-38469-01.dmp
Crash Time        : 8/27/2013 8:56:09 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0587c075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+6f880
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-38469-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 8:57:53 PM
==================================================

==================================================
Dump File         : 082713-44444-01.dmp
Crash Time        : 8/27/2013 8:48:46 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`05c5a075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+6f880
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-44444-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 8:50:42 PM
==================================================

==================================================
Dump File         : 082713-78952-01.dmp
Crash Time        : 8/27/2013 8:23:45 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`04c95075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+6f880
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-78952-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 8:26:26 PM
==================================================

==================================================
Dump File         : 082713-45053-01.dmp
Crash Time        : 8/27/2013 7:35:53 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`05830075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+6f880
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-45053-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 7:37:37 PM
==================================================

==================================================
Dump File         : 082713-58500-01.dmp
Crash Time        : 8/27/2013 7:23:54 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`05895075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+70600
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-58500-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 7:26:03 PM
==================================================

==================================================
Dump File         : 082713-38048-01.dmp
Crash Time        : 8/27/2013 5:28:26 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`05669075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+70600
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-38048-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 5:30:15 PM
==================================================

==================================================
Dump File         : 082713-22276-01.dmp
Crash Time        : 8/27/2013 4:31:46 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`05673075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+70600
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-22276-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 4:33:34 PM
==================================================

==================================================
Dump File         : 082713-30591-01.dmp
Crash Time        : 8/27/2013 11:47:41 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`056a1075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+70600
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-30591-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 11:53:58 AM
==================================================

==================================================
Dump File         : 082713-22058-01.dmp
Crash Time        : 8/27/2013 11:15:55 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0564d075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+70600
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-22058-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 11:17:28 AM
==================================================

==================================================
Dump File         : 082713-21216-01.dmp
Crash Time        : 8/27/2013 10:49:31 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0567e075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+70600
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-21216-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 10:50:58 AM
==================================================

==================================================
Dump File         : 082713-28782-01.dmp
Crash Time        : 8/27/2013 10:32:32 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`05645075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+70600
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-28782-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 10:34:04 AM
==================================================

==================================================
Dump File         : 082713-29234-01.dmp
Crash Time        : 8/27/2013 10:07:31 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`056a5075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+70600
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-29234-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 10:08:40 AM
==================================================

==================================================
Dump File         : 082713-53820-01.dmp
Crash Time        : 8/27/2013 9:50:10 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`05621075
Caused By Driver  : NETw5s64.sys
Caused By Address : NETw5s64.sys+14075
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.2.1.5
Processor         : x64
Crash Address     : ntoskrnl.exe+70600
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\082713-53820-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 8/27/2013 9:52:23 AM
==================================================



#6 sag12

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Posted 28 August 2013 - 12:46 AM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Diane Drake CPA (administrator) on 27-08-2013 at 22:18:02
Running from "C:\Users\Diane Drake CPA\Downloads"
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/27/2013 10:17:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (08/27/2013 09:55:00 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.


Details:
Could not query the status of the EventSystem service.

System Error:
A system shutdown is in progress.
.

Error: (08/27/2013 09:05:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: Seagate.Dashboard.DASWindowsService.exe, version: 2.2.27.0, time stamp: 0x514a7aa4
Faulting module name: KERNELBASE.dll, version: 6.1.7600.17206, time stamp: 0x50e6605e
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x768
Faulting application start time: 0xSeagate.Dashboard.DASWindowsService.exe0
Faulting application path: Seagate.Dashboard.DASWindowsService.exe1
Faulting module path: Seagate.Dashboard.DASWindowsService.exe2
Report Id: Seagate.Dashboard.DASWindowsService.exe3

Error: (08/27/2013 09:05:18 PM) (Source: .NET Runtime) (User: )
Description: Application: Seagate.Dashboard.DASWindowsService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IndexOutOfRangeException
Stack:
   at UserDataCollection.UserDataHelper.GetUserAppFolderForService()
   at UserDataCollection.UserDataHelper.GetAppDataFolder()
   at UserDataCollection.UserDataHelper.get_UdcFolder()
   at UserDataCollection.UserDataHelper.SaveAll()
   at UserDataCollection.UserDataHelper.UploadThreadFunctionCompleted(System.Object, System.ComponentModel.RunWorkerCompletedEventArgs)
   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(System.ComponentModel.RunWorkerCompletedEventArgs)
   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.runTryCode(System.Object)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode, CleanupCode, System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (08/27/2013 08:20:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: Seagate.Dashboard.DASWindowsService.exe, version: 2.2.27.0, time stamp: 0x514a7aa4
Faulting module name: KERNELBASE.dll, version: 6.1.7600.17206, time stamp: 0x50e6605e
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x73c
Faulting application start time: 0xSeagate.Dashboard.DASWindowsService.exe0
Faulting application path: Seagate.Dashboard.DASWindowsService.exe1
Faulting module path: Seagate.Dashboard.DASWindowsService.exe2
Report Id: Seagate.Dashboard.DASWindowsService.exe3

Error: (08/27/2013 08:20:08 PM) (Source: .NET Runtime) (User: )
Description: Application: Seagate.Dashboard.DASWindowsService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IndexOutOfRangeException
Stack:
   at UserDataCollection.UserDataHelper.GetUserAppFolderForService()
   at UserDataCollection.UserDataHelper.GetAppDataFolder()
   at UserDataCollection.UserDataHelper.get_UdcFolder()
   at UserDataCollection.UserDataHelper.SaveAll()
   at UserDataCollection.UserDataHelper.UploadThreadFunctionCompleted(System.Object, System.ComponentModel.RunWorkerCompletedEventArgs)
   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(System.ComponentModel.RunWorkerCompletedEventArgs)
   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.runTryCode(System.Object)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode, CleanupCode, System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (08/27/2013 07:28:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: TeamViewer_Service.exe, version: 8.0.20202.0, time stamp: 0x52021603
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x6dbb6a64
Faulting process id: 0x410
Faulting application start time: 0xTeamViewer_Service.exe0
Faulting application path: TeamViewer_Service.exe1
Faulting module path: TeamViewer_Service.exe2
Report Id: TeamViewer_Service.exe3

Error: (08/27/2013 07:28:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: ccSvcHst.exe, version: 10.1.1.16, time stamp: 0x4daa1893
Faulting module name: kernel32.dll_unloaded, version: 0.0.0.0, time stamp: 0x50e6605d
Exception code: 0xc0000005
Fault offset: 0x6db39775
Faulting process id: 0xd3c
Faulting application start time: 0xccSvcHst.exe0
Faulting application path: ccSvcHst.exe1
Faulting module path: ccSvcHst.exe2
Report Id: ccSvcHst.exe3

Error: (08/27/2013 07:28:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: Seagate.Dashboard.DASWindowsService.exe, version: 2.2.27.0, time stamp: 0x514a7aa4
Faulting module name: mfc100u.dll_unloaded, version: 0.0.0.0, time stamp: 0x4d5f29b6
Exception code: 0xc0000005
Fault offset: 0x6dbb6a64
Faulting process id: 0x71c
Faulting application start time: 0xSeagate.Dashboard.DASWindowsService.exe0
Faulting application path: Seagate.Dashboard.DASWindowsService.exe1
Faulting module path: Seagate.Dashboard.DASWindowsService.exe2
Report Id: Seagate.Dashboard.DASWindowsService.exe3

Error: (08/27/2013 07:28:38 PM) (Source: .NET Runtime) (User: )
Description: Application: Seagate.Dashboard.DASWindowsService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 6DBB6A64


System errors:
=============
Error: (08/27/2013 10:16:32 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2013 10:16:32 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2013 10:16:32 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2013 10:15:58 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2013 10:15:58 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2013 10:15:58 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2013 10:14:32 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2013 10:14:32 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2013 10:14:32 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/27/2013 10:10:58 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (08/27/2013 10:17:24 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Users\Diane Drake CPA\Downloads\esetsmartinstaller_enu.exe

Error: (08/27/2013 09:55:00 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
Could not query the status of the EventSystem service.

System Error:
A system shutdown is in progress.

Error: (08/27/2013 09:05:20 PM) (Source: Application Error)(User: )
Description: Seagate.Dashboard.DASWindowsService.exe2.2.27.0514a7aa4KERNELBASE.dll6.1.7600.1720650e6605ee04343520000c41f76801cea3a2cb4b014aC:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.DASWindowsService.exeC:\windows\syswow64\KERNELBASE.dll0d5f0e43-0f97-11e3-8f3e-b870f44eb9ad

Error: (08/27/2013 09:05:18 PM) (Source: .NET Runtime)(User: )
Description: Application: Seagate.Dashboard.DASWindowsService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IndexOutOfRangeException
Stack:
   at UserDataCollection.UserDataHelper.GetUserAppFolderForService()
   at UserDataCollection.UserDataHelper.GetAppDataFolder()
   at UserDataCollection.UserDataHelper.get_UdcFolder()
   at UserDataCollection.UserDataHelper.SaveAll()
   at UserDataCollection.UserDataHelper.UploadThreadFunctionCompleted(System.Object, System.ComponentModel.RunWorkerCompletedEventArgs)
   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(System.ComponentModel.RunWorkerCompletedEventArgs)
   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.runTryCode(System.Object)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode, CleanupCode, System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (08/27/2013 08:20:10 PM) (Source: Application Error)(User: )
Description: Seagate.Dashboard.DASWindowsService.exe2.2.27.0514a7aa4KERNELBASE.dll6.1.7600.1720650e6605ee04343520000c41f73c01cea39795e758c6C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.DASWindowsService.exeC:\windows\syswow64\KERNELBASE.dllbe1a3071-0f90-11e3-998e-b870f44eb9ad

Error: (08/27/2013 08:20:08 PM) (Source: .NET Runtime)(User: )
Description: Application: Seagate.Dashboard.DASWindowsService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IndexOutOfRangeException
Stack:
   at UserDataCollection.UserDataHelper.GetUserAppFolderForService()
   at UserDataCollection.UserDataHelper.GetAppDataFolder()
   at UserDataCollection.UserDataHelper.get_UdcFolder()
   at UserDataCollection.UserDataHelper.SaveAll()
   at UserDataCollection.UserDataHelper.UploadThreadFunctionCompleted(System.Object, System.ComponentModel.RunWorkerCompletedEventArgs)
   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(System.ComponentModel.RunWorkerCompletedEventArgs)
   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.runTryCode(System.Object)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode, CleanupCode, System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (08/27/2013 07:28:47 PM) (Source: Application Error)(User: )
Description: TeamViewer_Service.exe8.0.20202.052021603unknown0.0.0.000000000c00000056dbb6a6441001cea395f627e4b6C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exeunknown90fd6a70-0f89-11e3-8e38-b870f44eb9ad

Error: (08/27/2013 07:28:43 PM) (Source: Application Error)(User: )
Description: ccSvcHst.exe10.1.1.164daa1893kernel32.dll_unloaded0.0.0.050e6605dc00000056db39775d3c01cea3960718efe9C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exekernel32.dll8e6ed004-0f89-11e3-8e38-b870f44eb9ad

Error: (08/27/2013 07:28:38 PM) (Source: Application Error)(User: )
Description: Seagate.Dashboard.DASWindowsService.exe2.2.27.0514a7aa4mfc100u.dll_unloaded0.0.0.04d5f29b6c00000056dbb6a6471c01cea395f2b00370C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.DASWindowsService.exemfc100u.dll8b457c27-0f89-11e3-8e38-b870f44eb9ad

Error: (08/27/2013 07:28:38 PM) (Source: .NET Runtime)(User: )
Description: Application: Seagate.Dashboard.DASWindowsService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 6DBB6A64


=========================== Installed Programs ============================

Adobe Flash Player 10 ActiveX (Version: 10.1.53.64)
Adobe Flash Player 10 Plugin (Version: 10.1.53.64)
Adobe Reader 9.3 (Version: 9.3.0)
Amazon Links (Version: 2.02)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
Google Chrome (Version: 29.0.1547.62)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.153)
Intel PROSet Wireless
Intel® PROSet/Wireless WiFi Software (Version: 13.02.1000)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (Version: 6.0.200)
Jewel Quest - Heritage (Version: 2.2.0.95)
JMicron Flash Media Controller Driver (Version: 1.0.44.1)
Junk Mail filter update (Version: 14.0.8117.416)
Label@Once 1.0 (Version: 1.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 3.0.40624.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MSVCRT (Version: 14.0.1468.721)
Plants vs. Zombies (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Polar Bowler (Version: 2.2.0.95)
Quickbooks Financial Center (Version: 2.02)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.20.503.2010)
Seagate Dashboard 2.0 (Version: 2.2.29.0)
Synaptics Pointing Device Driver (Version: 15.0.8.1)
TeamViewer 8 (Version: 8.0.20202)
Toshiba App Place (Version: 1.0.2.0)
TOSHIBA Application Installer (Version: 9.0.1.1)
TOSHIBA Assist (Version: 3.00.11)
Toshiba Book Place (Version: 2.0.3977.0)
TOSHIBA Bulletin Board (Version: 1.6.08.64)
TOSHIBA Disc Creator (Version: 2.1.0.2 for x64)
TOSHIBA eco Utility (Version: 1.2.18.64)
TOSHIBA Face Recognition (Version: 3.1.3.64)
TOSHIBA Flash Cards Support Utility (Version: 1.63.0.6C)
TOSHIBA Hardware Setup (Version: 1.63.0.26C)
TOSHIBA HDD Protection (Version: 2.2.0.4)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6)
Toshiba Laptop Checkup (Version: 2.0.3.198)
TOSHIBA Media Controller (Version: 1.0.80.8.64)
TOSHIBA Media Controller Plug-in (Version: 1.0.5.11)
Toshiba Online Backup (Version: 2.0.0.24)
TOSHIBA PC Health Monitor (Version: 1.7.1.64)
TOSHIBA Quality Application (Version: 1.0.3)
TOSHIBA Recovery Media Creator (Version: 2.1.0.4 for x64)
TOSHIBA ReelTime (Version: 1.7.16.64)
TOSHIBA Service Station (Version: 2.1.40)
TOSHIBA Sleep Utility (Version: 1.4.1.2)
TOSHIBA Supervisor Password (Version: 1.63.0.9C)
TOSHIBA Value Added Package (Version: 1.3.14.64)
TOSHIBA Web Camera Application (Version: 1.1.1.16)
ToshibaRegistration (Version: 1.0.4)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Utility Common Driver (Version: 1.0.52.1C)
Wheel of Fortune 2 (Version: 2.2.0.95)
WildTangent Games (Version: 1.0.1.3)
WildTangent ORB Game Console
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Movie Maker (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Zuma's Revenge (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 14%
Total physical RAM: 6050.7 MB
Available physical RAM: 5177.28 MB
Total Pagefile: 12099.53 MB
Available Pagefile: 11256.15 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.62 MB

========================= Partitions: =====================================

1 Drive c: (TI105957W0F) (Fixed) (Total:452.7 GB) (Free:295.21 GB) NTFS
3 Drive e: (Seagate Backup Plus Drive) (Fixed) (Total:931.51 GB) (Free:481.17 GB) NTFS

========================= Users: ========================================

User accounts for \\DIANEDRAKECPA

Administrator            Diane Drake CPA          Guest                    


**** End of log ****
 



#7 sflatechguy

sflatechguy

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Posted 28 August 2013 - 04:56 AM

You never did say what the issue was with your old hard drive. Did it just fail, were there malware issues, why did it eventually die? Did you have any issues installing the operating system on the new hard drive? Some of those error codes seem to indicate some of your system files are damaged or corrupt, and you may need to run the system file checker to correct them.

 

You definitely need to update the Intel Wireless WiFi Link driver -- problems with older versions have been known to cause blue screen issues. You may also need to update/install the drivers for the Seagate dashboard, as there are stack overflow errors, which could be the result of issues in the registry. And you may also want to do another pass and make sure your Windows updates are all installed and up to date.

 

I also noticed you don't have antivirus software installed. You will want to address that at some point.



#8 sag12

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Posted 28 August 2013 - 09:32 AM

Thank you for your reply. Yes the hard drive died. Took it back to Fry's and had a new installed. (Still under warranty). I am going to look into what you are saying.Thanks. Anything else you can think of would help send it. I will keep you posted..



#9 sag12

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Posted 28 August 2013 - 12:54 PM

I have done a system resatore and have done a Intel WiFi update on the wirless drivers. (Way outdated). Uninstalled TeamViewer and the Seagate software. So far so good. Getting ready to install other software. Keep you posted.



#10 sflatechguy

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Posted 28 August 2013 - 02:27 PM

So Fry's installed the new hard drive. Did they also install the OS, or did you install it?

I noticed the issues with TeamViewer as well, but those were minor compared to the problems with the Intel and Seagate drivers. Uninstalling it was a good call.

Keep us posted.






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