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Which Diagnostic is Best for Me?


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#1 LittleGreenDots

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Posted 27 August 2013 - 08:42 AM

I think I am having hard drive issues on a relatively new Lenovo G570 laptop with Windows 7 Home Premium OS.  I don't know the specifics of the hard drive, other than it is a Hitachi HTS545050B9A300.

 

I've had one blue screen of death and twice now when booting up my computer goes into chckdsk, runs a scan and then starts up Windows.  The report showed no bad sectors, and the msg I get says it is checking the disk for consistency.  It's my main onboard hard drive.  I'm not a techie type person and want to be very careful not to use the wrong utility.  The Windows Disk Check doesn't give me the sort of information I want to see if something is wrong with my HD.

 

At first I thought it was a virus because last Saturday the computer was doing all sorts of strange things, like the multiple select feature for selecting multiple files (Control +) wasn't working and I had to manually deselect files.  And when I tried writing in my word processing program, no text appeared on the screen as I typed.  However, the next time I booted up, everyhing was fine...except I got another chckdsk scan on booting up last night. 

 

According to my computer (through 'device manager') the drive is operating fine.

 

Here are some of the warning and error msgs I find in the administrative tools logs for my system:

 

WARNING:

Log Name:      System
Source:        Microsoft-Windows-Kernel-PnP
Date:          8/27/2013 9:01:53 AM
Event ID:      219
Task Category: (212)
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      Tooloose-PC
Description:
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&1&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_SANDISK&PROD_U3_CRUZER_MICRO&REV_2.18#000017E48A6020ED&0#.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
    <EventID>219</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>212</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-27T13:01:53.532813200Z" />
    <EventRecordID>180962</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="56" />
    <Channel>System</Channel>
    <Computer>Tooloose-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DriverNameLength">124</Data>
    <Data Name="DriverName">WpdBusEnumRoot\UMB\2&amp;37c186b&amp;1&amp;STORAGE#VOLUME#_??_USBSTOR#DISK&amp;VEN_SANDISK&amp;PROD_U3_CRUZER_MICRO&amp;REV_2.18#000017E48A6020ED&amp;0#</Data>
    <Data Name="Status">3221226341</Data>
    <Data Name="FailureNameLength">14</Data>
    <Data Name="FailureName">\Driver\WUDFRd</Data>
    <Data Name="Version">0</Data>
  </EventData>
</Event>

 -------------------------------------------

 

I had two of these Critical msgs:

 

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          7/22/2013 3:52:50 AM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      Tooloose-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2013-07-22T07:52:50.786811000Z" />
    <EventRecordID>159796</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Tooloose-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">true</Data>
    <Data Name="PowerButtonTimestamp">130189530943821564</Data>
  </EventData>
</Event>

 

-------------------------------------------------

 

And a slew of these error msgs:

 

Log Name:      System
Source:        cdrom
Date:          4/16/2013 2:33:59 AM
Event ID:      7
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tooloose-PC
Description:
The device, \Device\CdRom0, has a bad block.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="cdrom" />
    <EventID Qualifiers="49156">7</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-04-16T06:33:59.634403800Z" />
    <EventRecordID>133730</EventRecordID>
    <Channel>System</Channel>
    <Computer>Tooloose-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\CdRom0</Data>
    <Binary>030080000100000000000000070004C0000100009C0000C00000000000000000004070FE000000001F6A4A0000000000FFFFFFFF00000000580000C4020100000D200A124802000000000100B4000000000053110000000030A11B0780FAFFFF000000000000000010AED20680FAFFFF000000000000000000000000000000002800001FCE0800002000000000000000710003000000000A00000000110500000000000000000000</Binary>
  </EventData>
</Event>

--------------------------------------------

I do use my computer at night and often fall asleep with a DVD running, or listening to podcasts from online.

 

 

I'd appreciate knowing what the next step would be best to pursue.  I just had another laptop in the shop with a defective HD and am still recovering from the bill.

 

 



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#2 hamluis

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Posted 28 August 2013 - 01:26 PM

Read:  DFT, User's Guide - https://www1.hgst.com/hdd/support/downloads/Dft32_User_Guide_415.pdf

 

Download:  CD Image, Drive Fitness Test - https://www1.hgst.com/hdd/support/download.htm#DFT

 

Followi Hitachi instructions for running long/extended diagnostic on the hard drive.

 

Louis






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