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Unable to install IE9 in WIndows 7


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#1 harishr4you

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Posted 27 August 2013 - 07:03 AM

Hi guys,

 

this issues is actually in my friend's computer. am trying to help him here.

My friends computer is  :

 

Windows 7 Home Premium Service Pack 1, x64 bit OS . IE version 10.

 

Whenever he tries to open the IE, it freezes and then it works fine for some time.. So we thought of downgrading the IE to IE9.

After downgrading it, we found that it directly got downgraded to IE8 instead of version 9.

 

So here is what we have done till now. Would like to have your suggestion to install IE9.

 

- Ran the Windows update with 2 failed updates

- Ran the Microsoft Fix it Tool and then ran the Windows updates again. Successfull

- Failed to upgrade the IE8 to version 9

- Ran the Malwarebytes and removed the infections

- Ran TDS Killer . Still the same situation

- Restarted the computer to the SMWN

- Enabled the Windows Installer Service & Windows Modules Installer

- Checked the Comparability & Ran as Administrator. Still the same.

- Checked for the "Windows Internet Explorer 9 Enhanced with Bing & MSN" . Says not a compatible version for the computer even if it is a valid version.

- Ran Hitman Pro. Found 297 traces and removed it successfully.

- Restarted the computer to the Normal back again

- Tried "Manually install the prerequisite components". Still the same. Failed.

 

Thanx alot for ur help in advance. Please help us in fixing this issue.

 



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#2 harishr4you

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Posted 28 August 2013 - 09:08 AM

Some one please help us...

 

Please suggest us something to fix it...

 

suggestions & help appreciated ... please help...



#3 boopme

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Posted 29 August 2013 - 06:50 PM

Did TDSSKiller find and remove anything?
 
Lets first run these and then we'll look at more.
 
 
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
 
 
 
Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • >>>
  • Last run ESET.
    • Hold down Control and click on this link to open ESET OnlineScan in a new window.
    • Click the esetonlinebtn.png button.
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
    • Check "YES, I accept the Terms of Use."
    • Click the Start button.
    • Accept any security warnings from your browser.
    • Under scan settings, check "Scan Archives" and "Remove found threats"
    • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click List Threats
    • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • Click the Back button.
    • Click the Finish button.
    • NOTE:Sometimes if ESET finds no infections it will not create a log.

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