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Win 7 upgrade and no internet connectivity


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#1 mcicki

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Posted 27 August 2013 - 06:20 AM

Hello,

 

I have just upgraded my Win XP to Win 7. I hooked up my modem.  All the lights on the modem are indicating that the modem is communicating with my PC. However, on my PC it shows I have no internet connection.

 

When I go to the network sharing center and click on local connection. It shows my IPv4 and IPv6 have no connectivity. I clicked on the properties button and saw that "obtain IPv4 address automatically" is already ticked. The same for IPv6. I tried unticking them and reticking them to see if it would force it to try to obtain them, but nothing.

 

Can anyone suggest what I do. I have a perfectly good modem, windows 7 and... NO INTERNET CONNECTION :-P I would appreciate any help you can offer me. Thankyou!

 

Regards,

Mcicki



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#2 mcicki

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Posted 27 August 2013 - 07:32 AM

Hello,

 

I have an update of what I have tried.... I have opened the CMD and typed ipconfig.

My connection DNS suffix has nothing, my ipv6 and ipv4 both have entries, as does my defult gateway. I tried pinging the gateway and I was able to. So from what I understand this means that my PC is communicating with my router. So then I tried pinging a website, like www.yahoo.com and it said could not find host. So if my DNS suffix has nothing and it is not communicating with the internet does this mean it is a DNS problem and if so what do I do?  Thankyou again!



#3 hamluis

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Posted 27 August 2013 - 11:35 AM

Did you install the Win 7 networking drivers?

 

Go Start/Run...type devmgmt.msc and hit Enter.

 

Any yellow or red markings by any item?  If so, what is the printed description of said item?

 

Louis






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