Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer Issue


  • Please log in to reply
8 replies to this topic

#1 StefanKV

StefanKV

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:04 PM

Posted 27 August 2013 - 04:02 AM

Okay so,here's the problem.Something weird happend 2 days ago.My computer froze,the screen was black and I could move the cursor around the screen but nothing would happen so I've restarded it and thought this isn't anything serious,probbably some kind of a bug or something.Yesterday everything was fine and there were no issues like the day before,but today the problem "evolved".Same thing happend but this time when I restarted my computer it didn't actually restart.The screen was black and you could still hear the computer running and basicly nothing happend so I had to shut it down and turn it on again.That happend 2 times in a row between an interval of about 10 minutes(or less).First I thought my graphic card drivers weren't up to date so I updated them but the same thing happend minutes after I did it.After that I googled a bit and found out that it may be a hard drive problem so I ran an Error Checking on my Local Disk (C:) but everything was normal.Before I did the error checking on Local Disk (D:) the same thing happend only this time when windows was building up this appeard Disk boot failure,Insert system disk and press enter.The I thought oh good my system just needs a re-install,which I did and everything was fine for a day or 2.Then guess what,the same thing happens again,only this time on start up I could chose 2 options:

1)Start Windows Startup Repair(recommended)
2)Start Windows normally.
 
I've chosen the 1st option and this came out as a result:
Root cause found:System volume on disk was corrupt.
Repair action:File system repair(chkdsk).
Result:Completed successfully.
 
There were also a few more tests that it ran on it's own but only this one was positive.
 
Is this something I should be worried about and should I take my computer to a comptuer shope,or windows fixed the issue?
 
Also does this prove my theory that the problem is related to the hard drive?

 

 

 

 



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,405 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:04 AM

Posted 27 August 2013 - 11:29 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 StefanKV

StefanKV
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:04 PM

Posted 27 August 2013 - 04:17 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by StefanPC (administrator) on 27-08-2013 at 23:10:46
Running from "D:\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/27/2013 05:25:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/27/2013 05:11:24 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program AMD External Events Client Module because of this error.
 
Program: AMD External Events Client Module
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: C000009C
Disk type: 0
 
Error: (08/27/2013 05:11:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: atieclxx.exe, version: 6.14.11.1069, time stamp: 0x4c75ca0b
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51db96c5
Exception code: 0xc0000006
Fault offset: 0x0001f9dc
Faulting process id: 0x67c
Faulting application start time: 0xatieclxx.exe0
Faulting application path: atieclxx.exe1
Faulting module path: atieclxx.exe2
Report Id: atieclxx.exe3
 
Error: (08/27/2013 01:35:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/27/2013 09:07:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/27/2013 00:57:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/26/2013 05:50:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/26/2013 08:37:30 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/26/2013 08:34:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/25/2013 08:50:42 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (08/27/2013 05:23:56 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (08/27/2013 05:23:36 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:20:22 PM on ?8/?27/?2013 was unexpected.
 
Error: (08/27/2013 05:19:39 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (08/27/2013 05:19:36 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (08/27/2013 05:19:33 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (08/27/2013 05:19:30 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (08/27/2013 05:19:26 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (08/27/2013 05:19:23 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (08/27/2013 05:19:20 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (08/27/2013 05:19:17 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
 
Microsoft Office Sessions:
=========================
Error: (08/27/2013 05:25:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/27/2013 05:11:24 PM) (Source: Application Error)(User: )
Description: AMD External Events Client ModuleC000009C0
 
Error: (08/27/2013 05:11:05 PM) (Source: Application Error)(User: )
Description: atieclxx.exe6.14.11.10694c75ca0bntdll.dll6.1.7601.1820551db96c5c00000060001f9dc67c01cea319646e13d1C:\Windows\system32\atieclxx.exeC:\Windows\SYSTEM32\ntdll.dlle415bbeb-0f2a-11e3-9d3f-1c6f6583ea86
 
Error: (08/27/2013 01:35:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/27/2013 09:07:59 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/27/2013 00:57:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/26/2013 05:50:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/26/2013 08:37:30 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/26/2013 08:34:25 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/25/2013 08:50:42 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.1.30017)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
ATI AVIVO Codecs (Version: 11.6.0.50825)
ATI Catalyst Install Manager (Version: 3.0.790.0)
AVG 2013 (Version: 13.0.3211)
AVG 2013 (Version: 13.0.3392)
AVG 2013 (Version: 2013.0.3392)
Browser Configuration Utility (Version: 1.1.18.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2010.0825.2146.37182)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0825.2146.37182)
Catalyst Control Center InstallProxy (Version: 2010.0825.2146.37182)
Catalyst Control Center Localization All (Version: 2010.0825.2146.37182)
CCC Help Chinese Standard (Version: 2010.0825.2145.37182)
CCC Help Chinese Traditional (Version: 2010.0825.2145.37182)
CCC Help Czech (Version: 2010.0825.2145.37182)
CCC Help Danish (Version: 2010.0825.2145.37182)
CCC Help Dutch (Version: 2010.0825.2145.37182)
CCC Help English (Version: 2010.0825.2145.37182)
CCC Help Finnish (Version: 2010.0825.2145.37182)
CCC Help French (Version: 2010.0825.2145.37182)
CCC Help German (Version: 2010.0825.2145.37182)
CCC Help Greek (Version: 2010.0825.2145.37182)
CCC Help Hungarian (Version: 2010.0825.2145.37182)
CCC Help Italian (Version: 2010.0825.2145.37182)
CCC Help Japanese (Version: 2010.0825.2145.37182)
CCC Help Korean (Version: 2010.0825.2145.37182)
CCC Help Norwegian (Version: 2010.0825.2145.37182)
CCC Help Polish (Version: 2010.0825.2145.37182)
CCC Help Portuguese (Version: 2010.0825.2145.37182)
CCC Help Russian (Version: 2010.0825.2145.37182)
CCC Help Spanish (Version: 2010.0825.2145.37182)
CCC Help Swedish (Version: 2010.0825.2145.37182)
CCC Help Thai (Version: 2010.0825.2145.37182)
CCC Help Turkish (Version: 2010.0825.2145.37182)
ccc-core-static (Version: 2010.0825.2146.37182)
ccc-utility (Version: 2010.0825.2146.37182)
Daum PotPlayer 1.5.39036
Dota 2
Easy Tune 6 B10.0728.1 (Version: 1.00.0000)
EasySaver B9.1214.1  (Version: 1.00.0000)
Google Chrome (Version: 29.0.1547.57)
Google Update Helper (Version: 1.3.21.153)
HydraVision (Version: 4.2.180.0)
lightshot-4.4.2.0 (Version: 4.4.2.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 23.0.1 (x86 sr) (Version: 23.0.1)
ON_OFF Charge B10.0427.1 (Version: 1.00.0001)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.18.322.2010)
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.6121)
Realtek High Definition Audio Driver (Version: 6.0.1.6167)
Recuva (Version: 1.48)
Skype™ 6.7 (Version: 6.7.102)
Steam (Version: 1.0.0.0)
WinRAR 5.00 beta 8 (32-bit) (Version: 5.00.8)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 59%
Total physical RAM: 2045.55 MB
Available physical RAM: 834.67 MB
Total Pagefile: 4868.11 MB
Available Pagefile: 2771.23 MB
Total Virtual: 2047.88 MB
Available Virtual: 1947.39 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:48.73 GB) (Free:33.17 GB) NTFS
3 Drive d: () (Fixed) (Total:221.62 GB) (Free:186.26 GB) NTFS
4 Drive e: () (Fixed) (Total:195.31 GB) (Free:195.21 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\WINCTRL-Q57PEKD
 
Administrator            Guest                    StefanPC                 
 
 
**** End of log ****
 
http://prntscr.com/1nsj4j - Speccy Snapshot

 

 



#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,405 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:04 AM

Posted 27 August 2013 - 04:19 PM

Please...re-read the instructions for Speccy.  The snapshot link is what I'd like to see, not an image of it.

 

Louis



#5 StefanKV

StefanKV
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:04 PM

Posted 27 August 2013 - 04:24 PM

Oh,sorry about that,didn't read it carefully.Here's the Snapshot you requested. http://speccy.piriform.com/results/5oBiLsIl6CzdqzkEacZ0l1U



#6 hamluis

hamluis

    Moderator


  • Moderator
  • 55,405 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:04 AM

Posted 27 August 2013 - 04:40 PM

:thumbsup2: , thanks :).

 

<<Is this something I should be worried about and should I take my computer to a comptuer shope,or windows fixed the issue?>>
 
Well, IMO...anytime there is a problem with the system booting...it's a cause for my concern :)
 
Various things can cause "disk boot failure" errir nessages,,,so I try to just take a basic approach.  First...I check to see if the BIOS reflects the hard drive properly.  While there, I also check other settings and the time...since inability to change these things or them appearing to change on their own...may indicate a failing CMOS battery.  A failing battery may result in error messages that do not reflect reality, but they will always be about one of the hardware components (RAM, hard drive, CPU settings, etc.).
 
Another possibility is that the cable connections between the hard drive and the motherboard...have become loosened, with the system unable to properly detect the presence of the drive.
 
In any case, that error message is a cause for concern to the extent that the user needs to do a little investigative work to attempt to discern why the message appeared.
 
I'll now take a few minutes to review your system data, provided as requested.
 
Louis


#7 StefanKV

StefanKV
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:04 PM

Posted 27 August 2013 - 04:43 PM

Okay,I really appreciate your support and the reply and I am looking forward to see what you have to say.I'm going to bed,it's late here and I'll check this when I wake up.Cheers!



#8 hamluis

hamluis

    Moderator


  • Moderator
  • 55,405 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:04 AM

Posted 27 August 2013 - 05:28 PM

You have a process, lightshock.exe, which I can't find any description of...what it is, what it doesn....and I would remove any such program/process from my system, if it had such.

 

<<S.M.A.R.T Status: warning       Temperature: 39 °C       Temperature Range: OK (less than 50 °C)>>
 
we need to run the appropriate hard drive diagnostic, examining the functional status of the hard drive.
 
 
 
You want to run the long/extended diagnostic test.
 
Louis


#9 StefanKV

StefanKV
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:04 PM

Posted 28 August 2013 - 04:17 AM

If I read this correctly,to run this test I need a Floppy Disk?In that case I don't have one and I have no clue where to get it..

 

Also Lightshot is a Screenshot tool.

 

EDIT #2 : This just appeard now! http://prntscr.com/1nzwxo


Edited by StefanKV, 28 August 2013 - 04:59 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users