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Windows Update (August 2nd) turns web inaccessible


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5 replies to this topic

#1 Drus

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Posted 26 August 2013 - 09:00 PM

Hi:

 

The latest (critical) window updates (around August 2nd, and mainly critical to the security) turn my web pages inaccessible. The IE (my browser) pages turn blank and a message "this page cannot be displayed" appears in blue font. I have a Dell PC, windows 7, 62. I use a wireless NETGEAR WNA1100 Smart Wizard outside router to connect to the internet (via a Comcast router). Once I restore the PC to the status before the Windows update, there are no issues.

 

I selected the choice to select installing the Windows updates rather than having that being done automatically, however, but the updates continue to get installed any time I turn the PC down/on. Lately I resolved to forcefully close the PC risking to damage it.

 

Any assistance in this matter, greatly appreciated.

 

Thanks!

 

 

 

 



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#2 jhayz

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Posted 26 August 2013 - 09:47 PM

:welcome: Drus to Bleeping Computer Community!

 

Please post the complete Dell model on your next reply along with the KB windows update number that is making your wireless adapter buggy. Thank you. :)


Tekken
 


#3 Drus

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Posted 26 August 2013 - 10:16 PM

Hi jhayz:

 

This is a Dell Inspiron 580S, 64bit, w/ installed memory  8GB.

 

A screen shot of the entire update is below.

 

Win7UpdateMS2010_zpsbc7d1eaa.png


Edited by Drus, 26 August 2013 - 10:17 PM.


#4 jhayz

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Posted 26 August 2013 - 10:43 PM

Ok, The only related problem I could think is IE10 update.  If you unclick the optional update, or right-click 'hide update', see if there is still a connection problem after installing the important updates. Then run the software below.

 

Download MiniToolBox and open/run the program.
When open, checkmark or select all options then click Go.
A notepad will open then copy-paste the report on your next reply.


Tekken
 


#5 Drus

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Posted 27 August 2013 - 09:45 PM

Hi jhayz:

 

The connection problem persists, post updates w/o IE10.

 

Below is the MiniToolBox report:

 

Thanks!

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Fridge (administrator) on 27-08-2013 at 22:20:08
Running from "C:\Users\Fr\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

NETGEAR WNA1100 Wireless-N 150 USB Adapter = Wireless Network Connection 4

(Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection (Media

disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Fr-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.ma.comcast.net.

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : C2-3D-C7-BC-CD-32
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 4:

   Connection-specific DNS Suffix  . : hsd1.ma.comcast.net.
   Description . . . . . . . . . . . : NETGEAR WNA1100 Wireless-N 150 USB Adapter
   Physical Address. . . . . . . . . : C4-3D-C7-BC-CD-32
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1dba:d537:4326:9f62%16(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, August 27, 2013 10:15:03 PM
   Lease Expires . . . . . . . . . . : Tuesday, September 03, 2013 10:15:03 PM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 432291271
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-AF-41-C5-84-2B-2B-BD-E9-2F
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 84-2B-2B-BD-E9-2F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {2BEE8C28-A42D-413D-AD8C-542820D115E9}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 19:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.ma.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.ma.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cdns01.comcast.net
Address:  75.75.75.75

DNS request timed out.
    timeout was 2 seconds.
Name:    google.com
Addresses:  2607:f8b0:4006:801::1007
   74.125.226.230
   74.125.226.229
   74.125.226.232
   74.125.226.225
   74.125.226.228
   74.125.226.227
   74.125.226.224
   74.125.226.231
   74.125.226.233
   74.125.226.238
   74.125.226.226

Pinging google.com [74.125.226.226] with 32 bytes of data:
Reply from 74.125.226.226: bytes=32 time=65ms TTL=53
Reply from 74.125.226.226: bytes=32 time=38ms TTL=53

Ping statistics for 74.125.226.226:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 65ms, Average = 51ms
Server:  cdns01.comcast.net
Address:  75.75.75.75

DNS request timed out.
    timeout was 2 seconds.
Name:    yahoo.com
Addresses:  206.190.36.45
   98.139.183.24
   98.138.253.109

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Request timed out.
Reply from 206.190.36.45: bytes=32 time=96ms TTL=48

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 96ms, Maximum = 96ms, Average = 96ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 18...c2 3d c7 bc cd 32 ......Microsoft Virtual WiFi Miniport Adapter
 16...c4 3d c7 bc cd 32 ......NETGEAR WNA1100 Wireless-N 150 USB Adapter
 10...84 2b 2b bd e9 2f ......Broadcom NetLink ™ Gigabit Ethernet
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 38...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 27...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.2     25
         10.0.0.0    255.255.255.0         On-link          10.0.0.2    281
         10.0.0.2  255.255.255.255         On-link          10.0.0.2    281
       10.0.0.255  255.255.255.255         On-link          10.0.0.2    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link          10.0.0.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link          10.0.0.2    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 16    281 fe80::/64                On-link
 16    281 fe80::1dba:d537:4326:9f62/128
                                    On-link
  1    306 ff00::/8                 On-link
 16    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live

\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live

\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live

\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live

\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/27/2013 08:11:38 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16635 stopped interacting

with Windows and was closed. To see if more information about the problem is

available, check the problem history in the Action Center control panel.

Process ID: f60

Start Time: 01cea31e8683b2b7

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id: cc876fee-0f11-11e3-b5f0-842b2bbde92f

Error: (08/27/2013 08:10:10 AM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Update).

Additional information: 0xc0000056.

Error: (08/27/2013 06:41:12 AM) (Source: MsiInstaller) (User: Fr-PC)
Description: Product: Microsoft Office File Validation Add-In - Update 'Update for

Microsoft Office 2010 (KB2553065)' could not be removed. Error code 1649. Windows

Installer can create logs to help troubleshoot issues with installing software

packages. Use the following link for instructions on turning on logging support:

http://go.microsoft.com/fwlink/?LinkId=23127

Error: (08/27/2013 06:26:30 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) -

Failed to execute command from the offline queue: uninstall "System.Configuration,

Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a,

processorArchitecture=msil" /NoDependencies .  The error returned was Error: The

specified assembly is not installed.
.

Error: (08/27/2013 06:26:30 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) -

Failed to execute command from the offline queue: uninstall "System.Xml,

Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b77a5c561934e089,

processorArchitecture=msil" /NoDependencies .  The error returned was Error: The

specified assembly is not installed.
.

Error: (08/26/2013 09:40:00 PM) (Source: MsiInstaller) (User: Fr-PC)
Description: Product: Malwarebytes Secure Backup -- Error 1712.One or more of the

files required to restore your computer to its previous state could not be found. 

Restoration will not be possible.

Error: (08/26/2013 09:39:46 PM) (Source: MsiInstaller) (User: Fr-PC)
Description: Product: Malwarebytes Secure Backup -- Error 1704.An installation for

Microsoft .NET Framework 4 Client Profile is currently suspended.  You must undo the

changes made by that installation to continue.  Do you want to undo those changes?

Error: (08/25/2013 06:51:18 PM) (Source: Customer Experience Improvement Program)

(User: )
Description: 80004005

Error: (08/25/2013 05:29:39 PM) (Source: Customer Experience Improvement Program)

(User: )
Description: 80004005

Error: (08/25/2013 06:53:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: rndlresolversvc.exe, version: 0.0.0.0, time

stamp: 0x50b83686
Faulting module name: rndlresolversvc.exe, version: 0.0.0.0, time stamp: 0x50b83686
Exception code: 0xc0000005
Fault offset: 0x00003035
Faulting process id: 0x814
Faulting application start time: 0xrndlresolversvc.exe0
Faulting application path: rndlresolversvc.exe1
Faulting module path: rndlresolversvc.exe2
Report Id: rndlresolversvc.exe3

System errors:
=============
Error: (08/27/2013 10:17:37 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a

transaction response from the SftService service.

Error: (08/27/2013 10:16:44 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64

Error: (08/27/2013 10:16:44 PM) (Source: Service Control Manager) (User: )
Description: The Windows Presentation Foundation Font Cache 3.0.0.0 service hung on

starting.

Error: (08/27/2013 10:14:57 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User:

NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\athExt.dll
Error Code: 126

Error: (08/27/2013 08:50:10 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64

Error: (08/27/2013 08:50:10 PM) (Source: Service Control Manager) (User: )
Description: The Windows Presentation Foundation Font Cache 3.0.0.0 service hung on

starting.

Error: (08/27/2013 08:49:12 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a

transaction response from the SftService service.

Error: (08/27/2013 08:48:42 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a

transaction response from the SftService service.

Error: (08/27/2013 08:48:37 PM) (Source: Service Control Manager) (User: )
Description: The CGPS Service service failed to start due to the following error:
%%1053

Error: (08/27/2013 08:48:37 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the CGPS

Service service to connect.

Microsoft Office Sessions:
=========================
Error: (03/13/2012 11:00:56 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version:

12.0.6654.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 1148

seconds with 420 seconds of active time.  This session ended with a crash.

Error: (11/14/2011 10:24:30 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version:

12.0.6565.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 1476

seconds with 660 seconds of active time.  This session ended with a crash.

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
7-Zip 4.65
Adobe Acrobat 8 Professional - English, Français, Deutsch (Version: 8.1.5)
Adobe Acrobat 8.1.5 - CPSID_49013
Adobe Acrobat 8.1.5 Professional (Version: 8.1.5)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Help Center 2.1 (Version: 2.1)
Adobe Photoshop Elements 5.0 (Version: 5.0)
Adobe Reader X (10.1.3) (Version: 10.1.3)
AMD APP SDK Runtime (Version: 10.0.1016.4)
AMD Catalyst Install Manager (Version: 8.0.911.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.80416.1032)
Application Profiles (Version: 2.0.4854.34117)
Business Contact Manager for Microsoft Outlook 2010 (Version: 4.0.11308.0)
CA Pest Patrol Realtime Protection (Version: 001.001.0034)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2013.0416.1036.17145)
Catalyst Control Center Graphics Previews Common (Version: 2013.0416.1036.17145)
Catalyst Control Center InstallProxy (Version: 2012.1219.1521.27485)
Catalyst Control Center InstallProxy (Version: 2013.0416.1036.17145)
Catalyst Control Center Localization All (Version: 2013.0416.1036.17145)
CCC Help Chinese Standard (Version: 2013.0416.1035.17145)
CCC Help Chinese Traditional (Version: 2013.0416.1035.17145)
CCC Help Czech (Version: 2013.0416.1035.17145)
CCC Help Danish (Version: 2013.0416.1035.17145)
CCC Help Dutch (Version: 2013.0416.1035.17145)
CCC Help English (Version: 2013.0416.1035.17145)
CCC Help Finnish (Version: 2013.0416.1035.17145)
CCC Help French (Version: 2013.0416.1035.17145)
CCC Help German (Version: 2013.0416.1035.17145)
CCC Help Greek (Version: 2013.0416.1035.17145)
CCC Help Hungarian (Version: 2013.0416.1035.17145)
CCC Help Italian (Version: 2013.0416.1035.17145)
CCC Help Japanese (Version: 2013.0416.1035.17145)
CCC Help Korean (Version: 2013.0416.1035.17145)
CCC Help Norwegian (Version: 2013.0416.1035.17145)
CCC Help Polish (Version: 2013.0416.1035.17145)
CCC Help Portuguese (Version: 2013.0416.1035.17145)
CCC Help Russian (Version: 2013.0416.1035.17145)
CCC Help Spanish (Version: 2013.0416.1035.17145)
CCC Help Swedish (Version: 2013.0416.1035.17145)
CCC Help Thai (Version: 2013.0416.1035.17145)
CCC Help Turkish (Version: 2013.0416.1035.17145)
ccc-utility64 (Version: 2013.0416.1036.17145)
Citrix Authentication Manager (Version: 2.0.0.41479)
Citrix Receiver (HDX Flash Redirection) (Version: 13.1.0.89)
Citrix Receiver (Version: 13.1.0.89)
Citrix Receiver Inside (Version: 3.1.0.64094)
Citrix Receiver(Aero) (Version: 13.1.0.89)
Citrix Receiver(DV) (Version: 13.1.0.89)
Citrix Receiver(USB) (Version: 13.1.0.89)
Comcast Desktop Software (v1.2.0.9) (Version: 23)
Constant Guard Protection Suite (Version: 1.13.506.2)
Consumer In-Home Service Agreement (Version: 2.0.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software (Version: 9.4.60)
Dell DataSafe Local Backup (Version: 9.4.60)
Dell DataSafe Online (Version: 2.1.19634)
Dell Dock (Version: 2.0)
Dell Driver Download Manager (Version: 2.1.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
DivX Setup (Version: 2.6.1.8)
EasySolve
Google Earth (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.153)
GoToAssist 8.0.0.514
H&R Block Deluxe + Efile + State 2010 (Version: 10.04.6402)
H&R Block Deluxe + Efile + State 2011 (Version: 11.05.7102)
H&R Block Deluxe + Efile + State 2012 (Version: 12.05.7801)
H&R Block Massachusetts 2010 (Version: 1.10.2301)
H&R Block Massachusetts 2011 (Version: 1.11.2801)
H&R Block Massachusetts 2012 (Version: 1.12.2401)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2104)
Internet Explorer (Version: 8)
Juniper Networks Host Checker (Version: 7.1.0.20169)
Juniper Networks, Inc. Setup Client (Version: 7.1.6.17115)
Juniper Terminal Services Client (Version: 7.1.0.20169)
Junk Mail filter update (Version: 16.4.3505.0912)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (Version:

3.5.30730.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook Connector (Version: 14.0.6123.5001)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version:

12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version:

14.0.6029.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit

(Version: 14.0.5120.5000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2008 Browser (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Common Files (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Database Engine Services (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Database Engine Shared (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Native Client (Version: 10.3.5500.0)
Microsoft SQL Server 2008 RsFx Driver (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Setup Support Files  (Version: 10.3.5500.0)
Microsoft SQL Server VSS Writer (Version: 10.3.5500.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version:

8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version:

9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft® Office Language Pack 2010 – English (Business Contact Manager for

Microsoft Outlook 2010) (Version: 4.0.11308.0)
Movie Maker (Version: 16.4.3505.0912)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
Multimedia Card Reader (Version: 1.6.915.87)
My Dell (Version: 3.3.6280.92)
NETGEAR WNA1100 wireless USB 2.0 adapter (Version: 1.0.0.133)
Norton Security Suite (Version: 20.3.1.22)
Online Plug-in (Version: 13.1.0.89)
PC Tools Registry Mechanic 11.0 (Version: 11.0)
Pdf995 (installed by H&R Block)
PdfEdit995 (installed by H&R Block)
Photo Gallery (Version: 16.4.3505.0912)
RealDownloader (Version: 1.3.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6043)
RealUpgrade 1.1 (Version: 1.1.0)
Roxio Burn (Version: 1.01)
Samsung Kies (Version: 2.5.2.13021_10)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.23.0)
Self-service Plug-in (Version: 3.1.0.21744)
Service Pack 3 for SQL Server 2008 (KB2546951) (Version: 10.3.5500.0)
Sql Server Customer Experience Improvement Program (Version: 10.3.5500.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2768023) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817642) 32-Bit

Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update Installer for WildTangent Games App
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
WildTangent Games (Version: 1.0.0.71)
WildTangent Games App (Dell Games) (Version: 4.0.5.31)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Family Safety (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Mail (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)
XFINITY Toolbar (Version: 3.5.1.4)
Xiph.Org Open Codecs 0.85.17777 (Version: 0.85.17777)

========================= Devices: ================================

Name: AntiLog32
Description: AntiLog32
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AntiLog32
Problem: : This device is not present, is not working properly, or does not have all

its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware

failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error

should be resolved.

Name: BHDrvx64
Description: BHDrvx64
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: BHDrvx64
Problem: : This device is not present, is not working properly, or does not have all

its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware

failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error

should be resolved.

Name: SGH-I777
Description: SAMSUNG-SGH-I777
Class Guid: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Manufacturer: SAMSUNG Electronics Co. Ltd.
Service: WUDFRd
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for

this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the

troubleshooting wizard.

========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 8055.12 MB
Available physical RAM: 5980.25 MB
Total Pagefile: 16108.42 MB
Available Pagefile: 13659.05 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.45 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:918.66 GB) (Free:814.84 GB) NTFS

========================= Users: ========================================

User accounts for \\FR-PC

Administrator            Fr                   Guest                   

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

27-08-2013 03:43:20 Windows Update
27-08-2013 10:16:29 Windows Update
27-08-2013 11:16:10 Restore Operation
27-08-2013 12:16:27 Windows Update
27-08-2013 21:59:21 Restore Operation
28-08-2013 02:03:18 Windows Update

**** End of log ****

 


Edited by Drus, 27 August 2013 - 09:52 PM.


#6 jhayz

jhayz

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Posted 27 August 2013 - 11:45 PM

:step1:  Remove Comcast bundled softwares (Constant Guard/Xfinity Toolbar/CA Pest) by add or remove programs and see this link.

:step2:  Remove Registry Mechanic as it is considered a dangerous crap software.

 

:step3: How to troubleshoot Internet Explorer cannot display the webpage for Windows 7.

 

Do you see the problem with other browsers? Did you try downgrading to IE9 to check on the difference? There is an IE8 version listed in the Installed Programs, is IE8 installed (See add or remove programs)?


Tekken
 





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