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No response in over 4 days and 85 views???


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#1 soule2soule

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Posted 26 August 2013 - 06:01 PM

Hi guys.  Thanks for the wonderful website, but I was just wondering what to do?  I have been waiting over 4 days to at least hear from someone about my issue.  I noticed it was moved into a new forum (this one) yesterday and I already know I am infected so I am not sure why.  Should I just go on and try to find another place to get help or is there no hope for this issue or what?  My Mom needs to get back online as she is pretty much disabled and does all her business on her computer.  Not trying to be pushy, just not understanding where I stand...

 

I noticed that I had over 80 views with no response other than the move so I just did not know what to do.

 

Thanks for your time and sorry to be a bother,

 

Tammy Soule

 

here is a link to my issue to make it easier for you  http://www.bleepingcomputer.com/forums/t/505263/pup-virus-bprotector/?hl=%2Bbprotector

 



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#2 boopme

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Posted 26 August 2013 - 07:42 PM

Can you please also post the Rkill and MBAM log that showed he infections found as that may be vital as to what to do next..
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#3 soule2soule

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Posted 27 August 2013 - 04:02 PM

Could you close this one for me?  Being taken care of on another post.






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