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pc infected with FLV virus

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4 replies to this topic

#1 goclagoc


  • Members
  • 8 posts
  • Local time:11:06 AM

Posted 26 August 2013 - 05:50 PM

i was having problems downloading the Samsung Intelli studio program from my digital camera to my new PC.  So i searched for a download site.  I found one... i think it was this one ( http://samsung-intelli-studio.updatestar.com/ )

as it was downloading, i got a message from my Norton security program that one of the files i was downloading was dangerous.  So I stopped everything, but I guess it was too late.  Ever since then, almost every time i open a new window on the internet, I get another window automatically open up.  the new window always tells me to download a video viewing program.  Also, when I open a web page that has empty spaces on it, the virus fills the empty spaces with download buttons.

here is the dds notepad text that i got when i ran that file:


DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 6.0.2900.5512
Run by user at 17:32:42 on 2013-08-26
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.1014.196 [GMT -5:00]
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
============== Running Processes ================
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\PCFixSpeed\PCFixTray.exe
C:\Program Files\24x7Help\App24x7Help.exe
C:\Documents and Settings\user\Local Settings\Application Data\Amazon Cloud Player\Amazon Music Helper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\24x7Help\App24x7Hook.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\24x7Help\App24x7Svc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\RelevantKnowledge\rlvknlg.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.yahoo.com/?ilc=1
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
uSearch Page = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
BHO: PriceGong - Price Comparison: {1631550F-191D-4826-B069-D9439253D926} - c:\program files\pricegong\2.6.12\PriceGongIE.dll
BHO: DownloadTerms: {2C4BA31C-0C15-11E2-90C7-9BFCBEB168B3} - c:\documents and settings\user\local settings\application data\downloadterms\temp.dat
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton internet security\engine\\CoIEPlg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton internet security\engine\\ips\IPSBHO.dll
BHO: LyricXeeker: {8a4145d9-decb-4d9d-aba7-b79390bcbb17} - c:\program files\lyrixeeker\130.dll
BHO: TopArcadeHits Games: {A7A9D7E7-E0C0-4202-9F13-6A06BD073CDA} - c:\documents and settings\user\local settings\application data\toparcadehits\Toparcadehits.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton internet security\engine\\CoIEPlg.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Amazon Cloud Player] c:\documents and settings\user\local settings\application data\amazon cloud player\Amazon Music Helper.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [PCFixSpeed] "c:\program files\pcfixspeed\PCFixTray.exe" /startup
mRun: [24x7HELP] "c:\program files\24x7help\App24x7Help.exe" /STARTUP
StartupFolder: c:\docume~1\user\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1353693599484
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1357334350718
TCP: NameServer =
TCP: Interfaces\{52EF547B-095D-4392-8988-4BBE033B6090} : DHCPNameServer =
Notify: igfxcui - igfxdev.dll
Notify: RelevantKnowledge - c:\program files\relevantknowledge\rlls.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
================= FIREFOX ===================
FF - ProfilePath - c:\documents and settings\user\application data\mozilla\firefox\profiles\1azazu05.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-gl-gen1&p=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://us.yahoo.com?fr=fp-gl-gen1
FF - prefs.js: keyword.URL -
FF - plugin: c:\documents and settings\user\application data\mozilla\firefox\profiles\1azazu05.default\extensions\{8a9386b4-e958-4c4c-adf4-8f26db3e4829}\plugins\npPriceGong_FF.dll
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_8_800_94.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
FF - ExtSQL: 2013-08-14 08:47; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.4.0.40\IPSFFPlgn
FF - ExtSQL: 2013-08-18 03:04; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - ExtSQL: 2013-08-18 11:16; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.4.0.40\coFFPlgn
FF - ExtSQL: 2013-08-18 18:49; {635abd67-4fe9-1b23-4f01-e679fa7484c1}; c:\documents and settings\user\application data\mozilla\firefox\profiles\1azazu05.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
FF - ExtSQL: 2013-08-26 04:27; {8A9386B4-E958-4c4c-ADF4-8F26DB3E4829}; c:\documents and settings\user\application data\mozilla\firefox\profiles\1azazu05.default\extensions\{8A9386B4-E958-4c4c-ADF4-8F26DB3E4829}
FF - ExtSQL: 2013-08-26 14:41; {4d8c0bcf-07da-4d5b-aebd-c0cbbc8fc0f4}; c:\program files\lyrixeeker\130.xpi
FF - ExtSQL: 2013-08-26 14:42; {C7AE725D-FA5C-4027-BB4C-787EF9F8248A}; c:\program files\relevantknowledge\firefox
FF - user.js: extensions.autoDisableScopes - 0
FF - user.js: extensions.shownSelectionUI - true
============= SERVICES / DRIVERS ===============
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1404000.028\SymDS.sys [2013-8-11 367704]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1404000.028\SymEFA.sys [2013-8-11 934488]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2013-8-18 37664]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.4.0.40\definitions\bashdefs\20130715.001\BHDrvx86.sys [2013-8-12 1002072]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\nis\1404000.028\ccSetx86.sys [2013-8-11 134744]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1404000.028\Ironx86.sys [2013-8-11 175264]
R2 24x7HelpSvc;24x7HelpService;c:\program files\24x7help\App24x7Svc.exe [2013-8-26 342608]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\\ccSvcHst.exe [2013-8-11 144368]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2013-8-21 106656]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.4.0.40\definitions\ipsdefs\20130823.001\IDSXpx86.sys [2013-8-23 380832]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.4.0.40\definitions\virusdefs\20130826.001\NAVENG.SYS [2013-8-26 93272]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.4.0.40\definitions\virusdefs\20130826.001\NAVEX15.SYS [2013-8-26 1611992]
S0 cerc6;cerc6; [x]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 vToolbarUpdater15.4.0;vToolbarUpdater15.4.0;c:\program files\common files\avg secure search\vtoolbarupdater\15.4.0\toolbarupdater.exe --> c:\program files\common files\avg secure search\vtoolbarupdater\15.4.0\ToolbarUpdater.exe [?]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-4-18 754856]
=============== Created Last 30 ================
2013-08-26 19:41:55    --------    d-----w-    c:\program files\LyriXeeker
2013-08-26 09:35:17    --------    d-----w-    c:\documents and settings\all users\application data\AVS4YOU
2013-08-26 09:35:14    --------    d-----w-    c:\documents and settings\user\application data\AVS4YOU
2013-08-26 09:33:24    24576    ----a-w-    c:\windows\system32\msxml3a.dll
2013-08-26 09:33:24    1700352    ----a-w-    c:\windows\system32\GdiPlus.dll
2013-08-26 09:33:04    --------    d-----w-    c:\program files\AVS4YOU
2013-08-26 09:32:51    --------    d-----w-    c:\program files\common files\AVSMedia
2013-08-26 09:30:04    --------    d-----w-    c:\program files\RelevantKnowledge
2013-08-26 09:27:23    --------    d-----w-    c:\documents and settings\user\application data\PriceGong
2013-08-26 09:27:16    --------    d-----w-    c:\program files\PriceGong
2013-08-26 09:27:05    --------    d-----w-    c:\documents and settings\user\local settings\application data\DownloadTerms
2013-08-26 09:27:01    --------    d-----w-    c:\documents and settings\user\application data\24x7 Help
2013-08-26 09:27:00    --------    d-----w-    c:\documents and settings\user\application data\SwvUpdater
2013-08-26 09:26:54    --------    d-----w-    c:\program files\24x7Help
2013-08-26 09:26:50    --------    d-----w-    c:\documents and settings\user\application data\PCFixSpeed
2013-08-26 09:26:50    --------    d-----w-    c:\documents and settings\all users\application data\PCFixSpeed
2013-08-26 09:26:46    --------    d-----w-    c:\program files\PCFixSpeed
2013-08-25 04:26:09    --------    d-----w-    c:\documents and settings\user\local settings\application data\WMTools Downloaded Files
2013-08-20 06:34:59    272128    -c----w-    c:\windows\system32\dllcache\bthport.sys
2013-08-20 06:34:06    12928    -c----w-    c:\windows\system32\dllcache\usb8023x.sys
2013-08-20 06:33:17    456320    -c----w-    c:\windows\system32\dllcache\mrxsmb.sys
2013-08-20 06:24:08    2193536    -c----w-    c:\windows\system32\dllcache\ntoskrnl.exe
2013-08-20 06:24:08    2149888    -c----w-    c:\windows\system32\dllcache\ntkrnlmp.exe
2013-08-20 06:24:08    2070144    -c----w-    c:\windows\system32\dllcache\ntkrnlpa.exe
2013-08-20 06:24:08    2028544    -c----w-    c:\windows\system32\dllcache\ntkrpamp.exe
2013-08-19 23:39:48    --------    d-----w-    c:\program files\ESET
2013-08-19 19:18:34    --------    d-----w-    c:\program files\SAMSUNG
2013-08-19 19:18:02    --------    d-----w-    c:\documents and settings\user\application data\Intelli-studio
2013-08-19 15:46:32    135168    ----a-w-    c:\windows\system32\igfxres.dll
2013-08-19 15:36:56    38912    -c--a-w-    c:\windows\system32\dllcache\EXCH_ntfsdrv.dll
2013-08-19 15:35:59    36864    -c--a-w-    c:\windows\system32\dllcache\hanjadic.dll
2013-08-19 15:34:59    68608    -c--a-w-    c:\windows\system32\dllcache\iisext51.dll
2013-08-19 15:26:35    13312    -c--a-w-    c:\windows\system32\dllcache\irclass.dll
2013-08-19 15:26:35    13312    ----a-w-    c:\windows\system32\irclass.dll
2013-08-19 15:26:34    24661    -c--a-w-    c:\windows\system32\dllcache\spxcoins.dll
2013-08-19 15:26:34    24661    ----a-w-    c:\windows\system32\spxcoins.dll
2013-08-19 15:16:52    --------    d-----w-    c:\windows\setup.pss
2013-08-19 00:03:58    --------    d-----w-    C:\3eb18c5fd69daac064fa2a5c9bdb14
2013-08-18 23:57:26    --------    d-----w-    c:\program files\Yahoo!
2013-08-18 23:26:46    --------    d-----w-    C:\e7daac5cd76d39fce1311b1a595d888d
2013-08-18 23:20:11    --------    d-----w-    c:\documents and settings\user\local settings\application data\AVG SafeGuard toolbar
2013-08-18 23:20:01    --------    d-----w-    c:\documents and settings\user\application data\AVG SafeGuard toolbar
2013-08-18 23:19:59    37664    ----a-w-    c:\windows\system32\drivers\avgtpx86.sys
2013-08-18 23:19:53    --------    d-----w-    c:\documents and settings\all users\application data\AVG SafeGuard toolbar
2013-08-18 23:19:52    --------    d-----w-    c:\program files\AVG SafeGuard toolbar
2013-08-18 23:19:36    --------    d-----w-    c:\documents and settings\user\local settings\application data\TopArcadeHits
2013-08-18 23:19:34    --------    d--h--w-    c:\documents and settings\all users\application data\Common Files
2013-08-18 16:19:57    --------    d-----w-    c:\documents and settings\user\local settings\application data\PCHealth
2013-08-18 08:03:59    --------    d-----w-    c:\windows\system32\XPSViewer
2013-08-18 08:03:39    89088    ----a-w-    c:\windows\system32\spool\prtprocs\w32x86\filterpipelineprintproc.dll
2013-08-18 08:03:28    597504    ------w-    c:\windows\system32\spool\prtprocs\w32x86\printfilterpipelinesvc.exe
2013-08-18 08:03:28    575488    ------w-    c:\windows\system32\xpsshhdr.dll
2013-08-18 08:03:28    1676288    ------w-    c:\windows\system32\xpssvcs.dll
2013-08-18 08:03:28    117760    ------w-    c:\windows\system32\prntvpt.dll
2013-08-18 08:03:28    --------    d-----w-    C:\7bd3249d38052fa776de6eb9
2013-08-18 00:17:15    5632    ----a-w-    c:\windows\system32\ptpusb.dll
2013-08-18 00:17:15    159232    ----a-w-    c:\windows\system32\ptpusd.dll
2013-08-18 00:17:14    15104    ----a-w-    c:\windows\system32\drivers\usbscan.sys
2013-08-15 14:33:50    --------    d-----w-    c:\documents and settings\user\local settings\application data\Identities
2013-08-15 13:56:19    3426072    ----a-w-    c:\windows\system32\d3dx9_32.dll
2013-08-15 13:55:35    --------    d-----w-    c:\program files\Microsoft
2013-08-15 13:54:47    4927864    ----a-w-    c:\program files\common files\windows live\.cache\fcb40c1ce99bf\Silverlight.2.0.exe
2013-08-15 13:54:12    23510720    ----a-w-    c:\program files\common files\windows live\.cache\ec5bbb561ce99be\dotnetfx.exe
2013-08-15 13:53:25    74520    ----a-w-    c:\program files\common files\windows live\.cache\d004a7881ce99be\DSETUP.dll
2013-08-15 13:53:25    484632    ----a-w-    c:\program files\common files\windows live\.cache\d004a7881ce99be\DXSETUP.exe
2013-08-15 13:53:25    1670936    ----a-w-    c:\program files\common files\windows live\.cache\d004a7881ce99be\dsetup32.dll
2013-08-15 13:53:05    1013800    ----a-w-    c:\program files\common files\windows live\.cache\c3e6d4261ce99be\WindowsXP-KB954708-x86-ENU.exe
2013-08-15 13:49:33    --------    d-----w-    c:\program files\common files\Windows Live
2013-08-15 02:09:15    --------    d-----w-    c:\windows\system32\MRT
2013-08-14 15:15:22    --------    d-----w-    c:\documents and settings\user\local settings\application data\Amazon Cloud Player
2013-08-14 15:08:59    --------    d-----w-    c:\documents and settings\user\local settings\application data\Apple Computer
2013-08-14 15:08:46    26840    ----a-w-    c:\windows\system32\drivers\GEARAspiWDM.sys
2013-08-14 15:08:24    --------    d-----w-    c:\program files\iPod
2013-08-14 15:08:22    --------    d-----w-    c:\program files\iTunes
2013-08-14 15:08:22    --------    d-----w-    c:\documents and settings\all users\application data\188F1432-103A-4ffb-80F1-36B633C5C9E1
2013-08-14 15:08:04    --------    d-----w-    c:\documents and settings\user\local settings\application data\Apple
2013-08-14 15:07:43    6112864    ----a-w-    c:\windows\system32\usbaaplrc.dll
2013-08-14 15:07:43    45056    ----a-w-    c:\windows\system32\drivers\usbaapl.sys
2013-08-14 15:07:24    --------    d-----w-    c:\program files\Bonjour
2013-08-13 00:32:51    --------    d-----w-    c:\program files\Insiderfootball 2013
2013-08-13 00:31:41    --------    d-----w-    c:\program files\common files\Wise Installation Wizard
2013-08-12 03:08:24    --------    d-----w-    c:\program files\NortonInstaller
2013-08-12 03:08:24    --------    d-----w-    c:\documents and settings\all users\application data\NortonInstaller
2013-08-12 03:06:05    --------    d-----w-    c:\documents and settings\all users\application data\Norton
2013-08-12 01:05:50    --------    d-----w-    c:\documents and settings\user\local settings\application data\Adobe
2013-08-11 17:46:28    --------    d-----w-    c:\documents and settings\user\application data\OpenOffice.org
2013-08-11 16:24:55    --------    d-sh--w-    c:\documents and settings\user\IECompatCache
==================== Find3M  ====================
2013-08-19 00:05:52    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-08-19 00:05:52    692104    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-08-12 03:24:28    142496    ----a-w-    c:\windows\system32\drivers\SYMEVENT.SYS
2013-07-25 08:13:01    668672    ----a-w-    c:\windows\system32\wininet.dll
2013-07-25 08:12:59    61952    ----a-w-    c:\windows\system32\tdc.ocx
2013-07-25 08:12:54    81920    ----a-w-    c:\windows\system32\ieencode.dll
2013-07-24 15:48:47    369664    ----a-w-    c:\windows\system32\html.iec
2013-07-10 10:37:53    406016    ----a-w-    c:\windows\system32\usp10.dll
2013-07-04 03:03:25    2149888    ----a-w-    c:\windows\system32\ntoskrnl.exe
2013-07-04 02:08:30    2028544    ----a-w-    c:\windows\system32\ntkrnlpa.exe
2013-06-04 07:23:02    562688    ----a-w-    c:\windows\system32\qedit.dll
2013-06-04 01:40:45    1876736    ----a-w-    c:\windows\system32\win32k.sys
============= FINISH: 17:33:21.24 ===============


Attached Files

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#2 HelpBot


    Bleepin' Binary Bot

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Posted 31 August 2013 - 05:55 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/505724 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 gringo_pr


    Bleepin Gringo

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Posted 31 August 2013 - 09:54 PM

Hello goclagoc

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr


    Bleepin Gringo

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Posted 05 September 2013 - 12:23 AM


48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,772 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:06 PM

Posted 09 September 2013 - 11:11 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

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