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DVD drive not being recognized?


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#1 mystic12

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Posted 26 August 2013 - 12:53 PM

 

Dell Inspiron 530S desktop. I upgraded to win7 from Vista and now my computer works fine otherwise but neither the internal nor the external dvd drives are showing up in My Computer or my burning software?

 



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#2 hamluis

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Posted 26 August 2013 - 01:06 PM

Are these drives reflected in the BIOS/Setup?

 

Louis



#3 mystic12

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Posted 26 August 2013 - 01:19 PM

No, they are not.



#4 mystic12

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Posted 26 August 2013 - 01:30 PM

Both units are listed in the DM but the Rollback option is shaded out as can be seen in the attached screenshot, I cannot update via the net:

 

 

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#5 hamluis

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Posted 26 August 2013 - 01:45 PM

Very strange that they appear in Device Manager...but not in the BIOS.

 

I would remove the connections to each and then reconnect them, hoping that loose connections are the problem.

 

Louis



#6 mystic12

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Posted 26 August 2013 - 02:18 PM

That didn't work, also what is even more strange is I can see my flash drive so why the problem with the USB connected external DVD?



#7 lizlee

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Posted 27 August 2013 - 03:10 AM

I've found on the Internet an solution to solve this. You can have a try:

 

  • Type “regedit” in the Start Search box, and then open the Registry Editor
  • Extend the registry subkey: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
  • In the right pane, right-click UpperFilters, and then click “Delete”.
  • Click “Yes” to confirm the removal of the UpperFilters registry entry.
  • In the right pane, right-click LowerFilters, and then click Delete.
  • Click “Yes” to confirm the removal of the LowerFilters registry entry.
  • Exit Registry Editor, and then reboot the computer.

Also the following link will tell you some reasons and solutions for dvd can't be detected. I think it may help you.



#8 mystic12

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Posted 27 August 2013 - 05:57 AM

This worked fine, thank you very much!



#9 mystic12

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Posted 27 August 2013 - 09:48 AM

This is a mystery to me, screenshot 1 shows all files I copied unto my flash drive. Screenshot 2 shows what I am seeing on the dvd which I had burnt from the same folder adding the same exact files in the burning software so I am not understanding why when I put the burnt disc in, I am not seeing all the files?



#10 lizlee

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Posted 27 August 2013 - 07:38 PM

It also happened to me. When you put the DVD in, open the DVD drive and nothing is there. But when you open it in a media player, the files will show and will play normally. So just ignore this weird situation. 



#11 mystic12

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Posted 28 August 2013 - 06:07 AM

On my end I am seeing "some" files on the dvd just not all. Also, I am now all "empty" drives which shows in the Disk Management now showing in My Computer. I have some other weird stuff going on with this machine so I think may be best will reload win7 again.



#12 mystic12

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Posted 29 August 2013 - 11:29 AM

Just for the knowledge, how can I remove all the drives with letters showing in My Computer which have nothing connected to them please? I would post screenshots here but everytime I attempt to load a file it keeps showing the file size is too big but my screenshot has been resized down to only 500x300 pixels so I am not understanding what max size a file should be/?






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