Help ! Very frustrated since I purchased external hard drive Western Digital (WD) external hard drive "Elements 1042" for complete backup as well as a complete "Image" of Toshiba Satellite Pro T110 hard drive (120 of 240 GB used) -- using purchased NovaStor's "NovaBackUp software -- so it can be moved to my next laptop.
Running Windows 7 Home Premium operating system and all USB ports are fully functional but the software does not recognize a valid drive letter for the WD "Elements 32". Also, Windows Explorer does not display any drive letter for this external hard drive.
However, Windows "plug & play" worked since this WD "Elements 32" external drive appears as a device under Windows "Devices & Printers" window when reporting on all peripherals. It also reports under "Properties" as operational (no updated device driver available when checked that)
My ladyfriend Lori has an HP-Compaq laptop which has no issues recognizing this as a valid device with an assigned hard drive letter. She has USB 2.0 ports like my Toshiba Satellite Pro so the USB 3.0 ready external drive (WD "Elements 32") must be compatible with USB 2.0.
Could there be a USB port issue on my Toshiba Satellite Pro involving power (volts, watts, amps) that is somehow an issue when plugging in the WD "Elements 32" external hard drive ?
If so, is a possible "workaround" to use a "Cross Over" cable to connect my Toshiba with my friend's HP-Compaq where the external drive is available (letter drive there) and then use a LapLink software program to allow the computers to "sync" with each other so I can run the NovaStor "NovaBackUp" software for full backup & imaging on my Toshiba thru her HP-Compaq to the external WD "Elements 32" external hard drive ?
Any suggestions, feedback, advice, or recommendations would be much appreciated !
I am a CPA and Enrolled Agent so my accounting career forces me to have some knowledge of personal computers but I am merely a "Advanced Basic" type with computer technology (no "geek" training or desire to be one but admire "geeks" very much) ! Thank You !