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Touchpad stopped working


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#1 paulray

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Posted 25 August 2013 - 07:40 PM

Hello, i've just done a windows update and my touchpad has stopped working.I've tried doing a system restore before the update but it hasn't helped.I've checked the mouse properties but theres nothing listed under devices and i've looked at device manager but theres no category for mouses and other pointing devices.Can anyone help please?Paul



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#2 jhayz

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Posted 25 August 2013 - 11:40 PM

Please post the computer model next time. Example for touchpad settings/software installed are HP synaptics and a click to enable or disable is found under Mouse settings - Synaptics tab.


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#3 paulray

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Posted 26 August 2013 - 01:16 AM

The laptop is a Toshibs satellite C660 1F1.In device manager under ps/2 compatible mouse the staus of the device is "this device is not present,is not working properly,or does not have all it's drivers installed (Code24).I've downloaded the latest driver update from the Toshiba website but it hasn't helped.



#4 jhayz

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Posted 26 August 2013 - 07:26 PM

Did you download the Touchpad driver from here http://www.toshiba.co.uk/innovation/download_drivers_bios.jsp?service=UK

 

Kp3yaNC.jpg

Enter the same details above and install 15.2.11.1 version.


Edited by jhayz, 26 August 2013 - 07:31 PM.

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#5 paulray

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Posted 26 August 2013 - 08:20 PM

I've installed that version and managed to get the driver details tab in mouse properties back but there's nothing listed in it and the status of the device is still the same.


Edited by paulray, 26 August 2013 - 08:21 PM.


#6 jhayz

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Posted 26 August 2013 - 08:30 PM

Can you launch the mouse properties just like the image below?

63BVeVh.jpg


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#7 paulray

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Posted 26 August 2013 - 08:46 PM

Not just like that,the touchpad settings are replaced by device settings then it says evolution copy and under that  no devices listed and the tray icon is greyed out.



#8 jhayz

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Posted 26 August 2013 - 08:55 PM

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.


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#9 Williamsmith

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Posted 26 August 2013 - 09:10 PM

have you tried doing Windows system restore your computer to a earlier date before that specific windows update? Try that and if it works then run the windows update and disable the specific windows update for the touchpad from being updated, then try updating the latest driver from toshibas website if you wish to update the driver 



#10 paulray

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Posted 26 August 2013 - 09:13 PM

http://speccy.piriform.com/results/maOF1I4EaYY01ekW1xLPgE1

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Paul Curtis (administrator) on 27-08-2013 at 03:12:20
Running from "C:\Users\Paul Curtis\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/26/2013 08:54:47 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: ehiActivScp, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil . Error code = 0x80070005
 
Error: (08/26/2013 08:33:34 PM) (Source: ESENT) (User: )
Description: WinMail (3040) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.
 
Error: (08/26/2013 08:33:24 PM) (Source: ESENT) (User: )
Description: WinMail (1096) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.
 
Error: (08/26/2013 07:40:24 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: 1
 
Error: (08/26/2013 07:40:24 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: 0x7eThe specified module could not be found.
 
Error: (08/26/2013 07:40:24 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: 1
 
Error: (08/26/2013 07:40:24 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: 0x7eThe specified module could not be found.
 
Error: (08/26/2013 06:06:47 PM) (Source: MsiInstaller) (User: -TOSHIBA)
Description: Product: Adobe AIR -- Error 1704. An installation for Microsoft .NET Framework 4 Client Profile is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?
 
Error: (08/26/2013 05:30:38 AM) (Source: MsiInstaller) (User: -TOSHIBA)
Description: Product: MSXML 4.0 SP2 (KB954430) -- Error 1705. A previous installation for this product is in progress.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?
 
Error: (08/26/2013 05:28:11 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Synaptics TouchPad Driver.
 
System Error:
The system cannot find the file specified.
.
 
 
System errors:
=============
Error: (08/26/2013 08:21:01 PM) (Source: DCOM) (User: )
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}
 
Error: (08/26/2013 05:00:19 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 07:26:26 on ?26/?08/?2013 was unexpected.
 
Error: (08/26/2013 05:40:17 AM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error: 
%%16405
 
Error: (08/26/2013 05:36:32 AM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error: 
%%32
 
Error: (08/26/2013 04:56:03 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80242016: Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB2598845).
 
Error: (08/26/2013 04:51:05 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 04:48:51 on ?26/?08/?2013 was unexpected.
 
Error: (08/26/2013 04:49:38 AM) (Source: Service Control Manager) (User: )
Description: The avast! Antivirus service failed to start due to the following error: 
%%1069
 
Error: (08/26/2013 04:49:38 AM) (Source: Service Control Manager) (User: )
Description: The avast! Antivirus service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: 
%%50
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (08/26/2013 04:49:36 AM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application Local Management Service service failed to start due to the following error: 
%%109
 
Error: (08/26/2013 04:49:33 AM) (Source: Service Control Manager) (User: )
Description: The avast! Antivirus service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
Error: (08/26/2013 08:54:47 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: ehiActivScp, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil . Error code = 0x80070005 
ehiActivScp, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil
 
Error: (08/26/2013 08:33:34 PM) (Source: ESENT)(User: )
Description: WinMail3040WindowsMail0:
 
Error: (08/26/2013 08:33:24 PM) (Source: ESENT)(User: )
Description: WinMail1096WindowsMail0:
 
Error: (08/26/2013 07:40:24 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
Error: (08/26/2013 07:40:24 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 0x7eThe specified module could not be found.
 
Error: (08/26/2013 07:40:24 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
Error: (08/26/2013 07:40:24 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 0x7eThe specified module could not be found.
 
Error: (08/26/2013 06:06:47 PM) (Source: MsiInstaller)(User: -TOSHIBA)
Description: Product: Adobe AIR -- Error 1704. An installation for Microsoft .NET Framework 4 Client Profile is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (08/26/2013 05:30:38 AM) (Source: MsiInstaller)(User: -TOSHIBA)
Description: Product: MSXML 4.0 SP2 (KB954430) -- Error 1705. A previous installation for this product is in progress.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (08/26/2013 05:28:11 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Synaptics TouchPad Driver.
 
System Error:
The system cannot find the file specified.
 
 
=========================== Installed Programs ============================
 
Adobe AIR (Version: 3.8.0.870)
Adobe Flash Player 10 ActiveX (Version: 10.1.53.64)
Adobe Reader 9.5.5 (Version: 9.5.5)
Amazon.co.uk
avast! Free Antivirus (Version: 8.0.1489.0)
BBC iPlayer Desktop (Version: 3.0.7)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Big Fish Games: Game Manager (Version: 2.0.0.8)
Chuzzle Deluxe (Version: 2.2.0.95)
D3DX10 (Version: 15.4.2368.0902)
eBay (Version: 1.1.9)
Farm Mania 2 (Version: 2.2.0.95)
Fishdom (Version: 2.2.0.95)
Google Chrome (Version: 29.0.1547.57)
Google Update Helper (Version: 1.3.21.153)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2189)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.5.7.1002)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 20 (Version: 6.0.200)
Jewel Quest II (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.0.50401.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery Legends: The Phantom of the Opera Collector's Edition
Nero 10 Movie ThemePack Basic (Version: 10.0.10600.6.0)
Nero BackItUp 10 (Version: 5.4.24700.31.100)
Nero BackItUp 10 Help (CHM) (Version: 1.0.10900)
Nero BurnRights 10 (Version: 4.0.11300.14.100)
Nero BurnRights 10 Help (CHM) (Version: 1.0.10900)
Nero Control Center 10 (Version: 10.2.200.0.2)
Nero ControlCenter 10 Help (CHM) (Version: 1.0.10900)
Nero Core Components 10 (Version: 2.0.16800.7.15)
Nero Express 10 (Version: 10.0.12100.22.100)
Nero Express 10 Help (CHM) (Version: 1.0.10900)
Nero InfoTool 10 (Version: 7.0.11400.15.100)
Nero InfoTool 10 Help (CHM) (Version: 1.0.10900)
Nero MediaHub 10 (Version: 1.0.14800.28.100)
Nero MediaHub 10 Help (CHM) (Version: 1.0.10900)
Nero Multimedia Suite 10 Essentials (Version: 10.0.15000)
Nero RescueAgent 10 (Version: 3.0.11800.26.100)
Nero RescueAgent 10 Help (CHM) (Version: 1.0.10900)
Nero StartSmart 10 (Version: 10.0.12300.27.100)
Nero StartSmart 10 Help (CHM) (Version: 1.0.10900)
Nero Update (Version: 1.0.0018)
Penguins! (Version: 2.2.0.95)
Photo Service - powered by myphotobook (Version: 1.2.0)
Photo Service - powered by myphotobook (Version: 1.2.0-545)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Polar Bowler (Version: 2.2.0.95)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.23.623.2010)
Realtek High Definition Audio Driver (Version: 6.0.1.6167)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30111)
Realtek WLAN Driver (Version: 2.00.0013)
Skype Toolbars (Version: 1.0.4051)
Skype™ 4.2 (Version: 4.2.187)
Slingo Supreme (Version: 2.2.0.95)
Speccy (Version: 1.22)
Synaptics Pointing Device Driver (Version: 15.2.6.0)
TOSHIBA Assist (Version: 4.01.00)
TOSHIBA Bulletin Board (Version: 1.6.08.64)
TOSHIBA ConfigFree (Version: 8.0.33)
TOSHIBA Disc Creator (Version: 2.1.0.2 for x64)
TOSHIBA Face Recognition (Version: 3.1.3.64)
TOSHIBA Flash Cards Support Utility (Version: 1.63.0.11C)
TOSHIBA Hardware Setup (Version: 1.63.0.30C)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6)
Toshiba Manuals (Version: 10.02)
TOSHIBA Media Controller (Version: 1.0.80.8.64)
TOSHIBA Media Controller Plug-in (Version: 1.0.5.11)
TOSHIBA Online Product Information (Version: 2.09.0001)
TOSHIBA Recovery Media Creator (Version: 2.1.0.5 x64)
TOSHIBA Recovery Media Creator Reminder (Version: 1.00.0019)
TOSHIBA ReelTime (Version: 1.7.16.64)
TOSHIBA Service Station (Version: 2.1.40)
TOSHIBA Supervisor Password (Version: 1.63.0.10C)
Toshiba TEMPRO (Version: 3.33)
TOSHIBA Value Added Package (Version: 1.3.19.64)
TOSHIBA Web Camera Application (Version: 1.1.1.16)
TRORMCLauncher (Version: )
TRORMCLauncher (Version: 1.0.0.10)
Utility Common Driver (Version: 1.0.52.2C)
WildTangent Games (Version: 1.0.1.5)
WildTangent ORB Game Console
Windows Driver Package - ATI Technologies Inc. (amdkmdap) Display  (10/05/2010 8.783.0.0000) (Version: 10/05/2010 8.783.0.0000)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zuma Deluxe (Version: 2.2.0.95)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 71%
Total physical RAM: 1906.67 MB
Available physical RAM: 535.72 MB
Total Pagefile: 3813.34 MB
Available Pagefile: 1626.21 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.76 MB
 
========================= Partitions: =====================================
 
1 Drive c: (WINDOWS) (Fixed) (Total:149.04 GB) (Free:120.01 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:148.65 GB) (Free:126.98 GB) NTFS
3 Drive e: (110621_1438) (CDROM) (Total:0.51 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
User accounts for \\-TOSHIBA
 
Administrator            Guest                    Paul Curtis              
 
 
**** End of log ****


#11 jhayz

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Posted 26 August 2013 - 09:36 PM

According to Speccy :

 

Operating System

Windows 7 Home Premium 64-bit SP1
Computer type: Laptop
Installation Date: 25/08/2013 23:49:51

 

Its a newly reinstalled OS... so if the laptop did not came with a recovery partition or an OEM disc installer, the chipset driver must be installed first before then all drivers will follow.  Did you happen to install the chipset driver (9.2.0.1015 version) after the OS was installed? It's possible that the generic windows driver or update is the cause of this problem. The compatible and updated drivers should come from your manufacturing site.

 

 

Synaptics PS/2 Port TouchPad
Device Name: Synaptics PS/2 Port TouchPad
Vendor: Synaptics
Location: plugged into PS/2 mouse port
DriverDate: 12-16-2010
Version: 15.2.6.0

 

Try removing the driver from control panel - add or remove program then reinstall the 15.2.11.1 version.

Install the touchpad driver only after chipset driver was installed.

 

 

 

 

 


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#12 paulray

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Posted 26 August 2013 - 09:55 PM

I don't know what a chip set driver  (9.2.0.10.15 version) is but i reinstalled the OS because the touchpad wasn't working.By removing the driver from the control panel do you mean the 15.2.11.1 version i just installed and can you tell me how to install the chipset driver first because i'm getting confused?



#13 jhayz

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Posted 26 August 2013 - 10:08 PM

Go to the same driver link http://www.toshiba.co.uk/innovation/download_drivers_bios.jsp?service=UK

Then enter your laptop model and Operating system, chipset driver - Search.

1LMuWYp.jpg

Download chipset driver 9.2.0.1015 version then unzip or extract. Run the installer or Exe to install the driver.

 

:exclame: Remove the installed Touchpad driver first by add or remove programs before installing the chipset driver just in case.

 

:exclame: Download the latest Touchpad driver (See post#4).


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#14 paulray

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Posted 26 August 2013 - 11:10 PM

No that hasn't fixed it.Any other suggestions please?



#15 jhayz

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Posted 26 August 2013 - 11:22 PM

I was looking at the Code 24 error, and it looks to point also to a hardware problem since it was a reinstalled OS. What was the original operating installed?

http://support.microsoft.com/kb/310123

 

The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal. After you remove the device, this error disappears.


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