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FBI virus Windows XP Prof Svc Pk 2- using MacBook Pro OS X 10.7.5


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#1 ohmiss2u

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Posted 25 August 2013 - 02:09 PM

Mod Edit: Moved topic from Aii to the Logs forum. ~bloopie

Hi! New to the forum - I'm trying to save an old Dell Inspiron 9200 that originally I had trouble with just trying to get the Netgear USB wireless adapter to work...seems like when I began enabling/disabling anything to do with 'ftp' I suddenly got the FBI 'your computer is locked down' warning & I am the biggest criminal in the area & the computer is completely locked down! I have tried a manual removal of the virus by touching 'F8' while starting in Safe mode, but I can't get to the 'START' button to get to the CONTROL panel. (Under 'Task Manager', there was no 'FBI.exe' process to END, but I /may/ have done that before.) I was going to attempt downloading the Farbar Recovery Scan Tool so I could download it to a flash drive - but I am using a MacBook Pro - the infected pc is the above mentioned Dell. Do I download (will the program download?) the windows version on a Mac? The Dell is running Windows XP Professional Service Pack 2. I appreciate any and all help I can get! Thanks in advance!


Edited by bloopie, 26 August 2013 - 05:32 PM.
Moved from XP to AII. ~ OB


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#2 xXToffeeXx

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Posted 25 August 2013 - 02:37 PM

Welcome to BleepingComputer! Since your computer seems to be inaccessible in both modes I have reported your problem to the team who deal with unbootables. Please be patient whilst they get around to your topic.

Thank you,

xXToffeeXx~

Edited by xXToffeeXx, 25 August 2013 - 02:38 PM.

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#3 dev00790

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Posted 26 August 2013 - 12:00 PM

Hi,

My forum name is Dev00790 and I'll be helping you clean up your computer.

I will reply as soon as possible (typically within 24 hours). In turn, I ask that you please respond within 72 hours. If you know you will be away longer than that, I just ask for notice ahead of time.
Please be patient while I assist you.

Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us:
 

  • Please do NOT run, install or uninstall any programs,  unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.   
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.  
  • I'm currently a trainee in the Malware Removal Training program and therefore my answers have to be checked by a Teacher before they get posted to you.
    There may be a delay due to this. I apologize in advance if this happens. Hold tight while I get the first set of instructions out to you.


NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

 

 

----------------

 

I am reviewing your post and will be back soon with the next steps


Edited by dev00790, 26 August 2013 - 12:00 PM.

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#4 ohmiss2u

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Posted 26 August 2013 - 12:08 PM

Thank you! I /think/ I've already clicked on the Watch Topic Button, but I will definitely double check. The Dell computer is currently pretty much inoperable right now, so my communications are solely through my Macbook Pro. (I hope that won't translate into problems further down the road...) Thank you for your help! 



#5 dev00790

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Posted 26 August 2013 - 12:11 PM

Can you boot into Safe mode with Command Prompt ?


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#6 ohmiss2u

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Posted 26 August 2013 - 01:19 PM

I believe so - would that be 'safe networking' where you tap on the F8 key first during start up?



#7 dev00790

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Posted 26 August 2013 - 02:02 PM

No - Safe mode with command prompt - please see this site & the picture of the options.


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#8 ohmiss2u

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Posted 27 August 2013 - 10:39 AM

ok - same process, just choosing different option from menu - yes, I can do that - Let me know when you are ready for me to & then what to type in the command prompt - thanks!



#9 dev00790

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Posted 28 August 2013 - 03:59 AM

HI Please do the following next:
 
:step1:
 
In Safe mode with Command Prompt:

  • In the command window type in notepad and press Enter.
  • Notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#10 ohmiss2u

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Posted 28 August 2013 - 10:02 AM

Ok - I'm a little confused - if I'm understanding these directions correctly, it looks like I should have a flash drive; which actually goes back to my original question - I'm using a MacBook Pro & the computer that has the virus is a pc - Dell Inspiron 9200 - when I went to the website to download the Farbar Recovery Scan Tool it only wants to download the Mac version. Perhaps I'm misreading the instructions? I will try it without the flash drive and see what happens... 



#11 dev00790

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Posted 29 August 2013 - 07:23 PM

Hi Are you still with us? The topic will be closed in 3 days unless we receive a response from you.


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#12 ohmiss2u

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Posted 29 August 2013 - 07:55 PM

Hi! I responded yesterday- I'm still confused about the flash drive (see my original question - I'm using a MacBook Pro & when I try to download the Farbar Recovery Scan Tool it wants to download the MAC version; the computer with the FBI virus is a Dell Inspiron 9200 using Windows XP Professional Service Pack 2 - I don't think the download on my macbook pro to a flash drive will work? But that was my question to begin with....unless something different is meant or happens when I open in safe mode with command prompt and go to notebook file, but then I don't know what to input for flash drive or what that's all about...



#13 ohmiss2u

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Posted 29 August 2013 - 07:57 PM

Maybe you're not receiving my replies?



#14 dev00790

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Posted 30 August 2013 - 04:43 AM

Hi. Please try to download FRST to a flash drive plugged in to your Mac.

Let us know how that goes.


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#15 ohmiss2u

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Posted 30 August 2013 - 12:06 PM

Ok - downloaded FRST64.exe from my mac to a flash drive. 

Plugged the flash drive into the Dell Inspiron. (The Netgear USB Wireless Connector was also plugged in.)

Tapped 'F8' during start-up; selected start in 'Safe Mode with Command Prompt'

Next screen prompt: 'Please select operating system to start'

Microsoft Windows XP Professional (only option - highlighted in white

'Use up down arrow keys to highlight your choice'

'Safe Mode With Command Prompt' (highlighted in blue)

All I can do is enter.

 

(Next screen is full of this (I had to keep re-doing it to get these; some of them may be wrong as I couldn't cut/copy or paste - so please forgive me in advance any typos - didn't know if any of this info would help or not - also, the first screen would whiz by so quickly there was no way I could grab any of that info!) Hope this helps - )

 

'multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\hpn.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\cbidf2k.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\dac2w2k.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\disk.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\CLASSPNP.SYS

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\fltMgr.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\Sr.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\drivers\PxHelp20.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\drivers\drumcdb.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\drivers\KSecDD.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\drivers\Ntfs.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\drivers\NDIS.SYS

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\sisagp.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\Viaagp.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\drivers\sfvfs02.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\drivers\sfhlp02.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\drivers\sfdrive01.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\drivers\sfdrv01.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\ohcil1394.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\1394BUS.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\drivers\mup.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\agp440.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\alim1541.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\amdagp.sys

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\agpCPQ.sys

 

Then in all four corners it says 'Safe Mode' - in the middle at the top it says 'Microsoft ® Windows XP ® (Build 2600.xpxp_sp2_gdr.090206-1233:Service Pack 2) and the 'Log on to Windows' box pops up.

I press 'Ok' It says 'Loading personal Settings'; 

A new box pops up that looks like the 'Command Prompt' ; and then it is replaced with the FBI CYBERCRIME DIVISION page again (at the top - at the bottom they spell it 'FBI.CIBERCRIME DIVISION' :-)

 

On another note, when I was downloading the FRST on my mac, I'm pretty sure it was downloading the mac version. (That's what was highlighted on the left when it started the download.

 

ok - hope this information helps! Thanks again for your time and help!






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