Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected by win32:pup-gen


  • This topic is locked This topic is locked
7 replies to this topic

#1 JonGri

JonGri

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:02:02 PM

Posted 25 August 2013 - 01:52 PM

Hi,

The problem occured yesterday when I was starting to watch an online tv show. All of a sudden the computer froze and the screen was black. I had to reboot and luckily did a computer scan and Avast showed this win32:pup-gen. Avast placed it in the chest. The computer was fine but after 30 minutes, the screen becomes black again. cltr+alt+del was a way of shutting it down. I am currently networking through safe mode. I tried looking online to find ways to get rid of this win32:pup gen but to no avail.

I would appreciate help, thanks.

 

Jon



BC AdBot (Login to Remove)

 


#2 Platypus

Platypus

  • Global Moderator
  • 15,759 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Australia
  • Local time:11:02 PM

Posted 26 August 2013 - 03:41 AM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
Top 5 things that never get done:

1.

#3 JonGri

JonGri
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:02:02 PM

Posted 26 August 2013 - 04:51 AM

thanks!



#4 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,769 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:02 AM

Posted 30 August 2013 - 01:55 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/505581 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#5 JonGri

JonGri
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:02:02 PM

Posted 31 August 2013 - 12:29 PM

Sorry for this delayed reply. I am again on another pc to reply to this post. The infected pc would not even load the safe mode with networking now. 

At wits end,

Jon



#6 Platypus

Platypus

  • Global Moderator
  • 15,759 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Australia
  • Local time:11:02 PM

Posted 01 September 2013 - 04:18 AM

I've submitted an unbootable system report to the team. Please be patient as a malware helper who is also proficient at dealing with unbootable computers will need to become available to assist you.

 

Meantime, please let us know what version of operating system is installed on the computer.


Edited by Platypus, 01 September 2013 - 04:19 AM.

Top 5 things that never get done:

1.

#7 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,576 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:02:02 PM

Posted 07 September 2013 - 10:21 AM

Hello, sorry for the delay.

Could you please let me know how far the computer boots? Do you still see the windows splash screen and what does happen, does it just hang, does it restart?


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft

 

animinionsmalltext.gif


#8 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,576 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:02:02 PM

Posted 20 October 2013 - 09:34 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft

 

animinionsmalltext.gif





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users