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MY COMPUTER function freezes


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#1 RAIN7MAN

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Posted 25 August 2013 - 07:41 AM

HI all new here. 

Windows Vista 32 Home.

When I click on MY COMPUTER the interface opens, but does not show the drives list; then freezes; only way to shut it down is via task manager; then iexplorer(9) shuts down/restarts.  Peformed extensive Malware search using Bitdefender; Oibit Malware finder; Windows Malware tool.  None found.  Did Sys restore to earliest possible date; no change.  All help appreciated.... 

 

ran Hijackthis: log file attached and copied here.

 

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 8:22:44 AM, on 8/25/2013
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Unable to get Internet Explorer version!

FIREFOX: 22.0 (en-US)
Boot mode: Normal

Running processes:
C:\Windows\VM305_STI.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Bitdefender\Bitdefender 2013\bdagent.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\IObit\Advanced SystemCare 6\ASCTray.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\IObit\Advanced SystemCare 6\ASC.exe
C:\Program Files\ControlCenter4\BrCtrlCntr.exe
C:\Program Files\ControlCenter4\BrCcUxSys.exe
C:\Windows\system32\Taskmgr.exe
C:\Windows\Explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0OBU566J\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {D8278076-BC68-4484-9233-6E7F1628B56C} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
O2 - BHO: Advanced SystemCare Browser Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\PROGRA~1\IObit\ADVANC~3\BROWER~1\ASCPLU~1.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: ShopAtHomeIEHelper - {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - (no file)
O2 - BHO: QuickNet - {EA5CA8B6-9B9C-4994-A7A1-947B6C631BE7} - C:\Program Files\RegTweaker\key.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: ShopAtHome.com Toolbar - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [Bdagent] "C:\Program Files\Bitdefender\Bitdefender 2013\bdagent.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Advanced SystemCare 6] "C:\Program Files\IObit\Advanced SystemCare 6\ASCTray.exe" /AutoStart
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O20 - AppInit_DLLs: c:\progra~1\bandoo\bndhook.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Advanced SystemCare Service 6 (AdvancedSystemCareService6) - IObit - C:\Program Files\IObit\Advanced SystemCare 6\ASCService.exe
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: AMD Reservation Manager - Advanced Micro Devices - C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe
O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\Program Files\Browny02\BrYNSvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: IMF Service (IMFservice) - IObit - C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe
O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Bitdefender Desktop Update Service (UPDATESRV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2013\updatesrv.exe
O23 - Service: Bitdefender Virus Shield (VSSERV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2013\vsserv.exe

--
End of file - 8032 bytes

Attached Files


Edited by hamluis, 25 August 2013 - 08:41 AM.
Moved from Vista to Malware Removal Logs - Hamluis.


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#2 HelpBot

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Posted 30 August 2013 - 07:45 AM

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Posted 04 September 2013 - 07:50 AM

Hello again!

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#4 Andrew

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Posted 05 September 2013 - 11:38 AM

This topic has been re-opened at the request of the person who originally posted.

#5 RAIN7MAN

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Posted 05 September 2013 - 12:09 PM

thx.  I reposted with new DDS files if that helps.
 
 
2nd time I posted this.  First time days past and I got a bot message that I was too slow responding.  Trying again.  DDS files attached.  Thanks again for helping. 
 
MK

Attached Files


Edited by hamluis, 05 September 2013 - 12:30 PM.
Merged into initial topic, now reopened - Hamluis.


#6 oneof4

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Posted 05 September 2013 - 05:21 PM

Hello RAIN7MAN, and  :welcome: to the Virus/Trojan/Spyware/Malware Removal forum.

I am oneof4, and I am here to help you!

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Please download AdwCleaner by Xplode and save to your Desktop.

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thisisujrt.gif  Please download Junkware Removal Tool to your desktop.

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Things I need to see in your next reply:

 

  • AdwCleaner log
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#7 oneof4

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Posted 09 September 2013 - 09:15 AM

Do you still need help?


Best Regards,
oneof4.


#8 oneof4

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Posted 11 September 2013 - 06:02 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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#9 oneof4

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Posted 11 September 2013 - 03:58 PM

This topic has been re-opened at the request of the person who originally posted.

Best Regards,
oneof4.


#10 oneof4

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Posted 11 September 2013 - 03:59 PM

Hey RAIN7MAN, :)

 

Post the logs that I requested please. :)


Best Regards,
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#11 RAIN7MAN

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Posted 11 September 2013 - 07:19 PM

Is there a way to attach these files? Or do you want me to copy and paste them in the post?  When I copy dds.txt it does not seem to let me paste them here, and I don't see how to attach?

 

thx again for re-opening....



#12 RAIN7MAN

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Posted 11 September 2013 - 07:22 PM

Okay....working on it...

Attached Files



#13 oneof4

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Posted 11 September 2013 - 10:08 PM

I still need the adwCleaner log.


Best Regards,
oneof4.


#14 RAIN7MAN

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Posted 12 September 2013 - 08:41 AM

running scan now....



#15 RAIN7MAN

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Posted 12 September 2013 - 08:50 AM

ADW scan completes, but does not appear to produce a log file?  It asks me to uncheck things I don't want to remove....which would be all the files, folders, programs.....?






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