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BSOD on Windows 7 semi-frequently.


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#1 The Insane Mao

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Posted 25 August 2013 - 03:21 AM

Hello all!

 

It's been a while since I've been back. Haven't had any serious computer problems in a few years! But now I've run into one that I'm not quite sure how to handle.

 

I have Windows 7 installed via Bootcamp on my Macbook Pro. I'm not sure if that part is important, but I've been experiencing quite a few BSOD lately. Here's what the message says:

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: 3b
  BCP1: 00000000C0000005
  BCP2: FFFFF9600015DAB5
  BCP3: FFFFF8800724A1A0
  BCP4: 0000000000000000
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 256_1

 

 

If I have left out anything important, let me know below and I will update the OP. Thanks for your time!



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#2 Anshad Edavana

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Posted 25 August 2013 - 04:48 AM

Hi

 

How the Mac works in your machine ? . Can you remember the last hardware or software change made to the system ? .

 

 

Please do the following steps to collect some basic information about the crashes.

 

 
:step1: Upload the crash dumps for analysis
 
Open C:\Windows\Minidump folder. Copy and  zip the entire contents of that folder and upload to any free file hosting site of your choice. You may have to disable UAC to copy them.
 
     Example file hosting sites :
 
 
 
 
    Post the download link to the dumps in next reply.
 
:step2:  A Minitoolbox log

 

Download Minitoolbox from the below link.
 
 
 
 
  Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files)


#3 The Insane Mao

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Posted 25 August 2013 - 05:12 AM

Uploaded both files:

 

http://www.sendspace.com/filegroup/nkCYx45OCAFQLDJiSsjW2g



#4 Anshad Edavana

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Posted 25 August 2013 - 07:26 AM

Hi

 

All the crash dumps blames different drivers as the reason behind the crashes. So it is pretty hard to say which is the real culprit now. Please follow the below steps to update the drivers which are blamed in the dumps.

 

:step1: Install Service Pack 1.

 

Your system seems to be running without SP1 installed which is necessary for stable system operation. Please download and install SP1 from the below link.

 

http://www.microsoft.com/en-in/download/details.aspx?id=5842

 

:step2: Update outdated drivers.

 

Download and install latest drivers from the below link. Uninstall old ones first before updating.

 

1. Bootcamp support drivers.

 

    http://support.apple.com/kb/DL1638

 

2. Logitech mouse driver and SetPoint software.

 

    http://www.logitech.com/en-in/support/3131?section=downloads&osid=1&bit=32

 

3. Intel display driver.

 

    http://www.intel.com/p/en_US/support/detect/graphics


Edited by Anshad Edavana, 25 August 2013 - 07:26 AM.


#5 The Insane Mao

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Posted 27 August 2013 - 12:24 PM

Thanks for the help! I haven't run into any problems since I updated the items you listed above!



#6 Anshad Edavana

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Posted 27 August 2013 - 12:42 PM

You are welcome mate  :)






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