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Problem connecting to Internet


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3 replies to this topic

#1 jr99

jr99

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  • 5 posts
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  • Local time:05:53 PM

Posted 24 August 2013 - 10:00 AM

Hi,

 

I had some slow-down and lock-ups on my computer recently and decided stupidly to re-run the steps I was provided by by someone in another forum last year when I had malware.  After running the ComboFix step, my machine can no longer access the internet either with ethernet or wireless.  I can ping my router but can not access the internet nor any other computers on my home network.  I tried re-installing the adaptor drivers, running diagnostics, running ipconfig /flushdns, resetting the winsock and also tried going back to an earlier restore point.

 

I don't know now whether it is malware or configuraton or both.

 

At this point I am at my wits end.  Please help.

 

BTW - I had originally posted this issue in another BleepingComputer forum but was instructed by one of the moderators to re-post to this forum afte running DDS.

 

Thanks,

John

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16660  BrowserJavaVersion: 10.25.2
Run by johnr at 7:13:29 on 2013-08-24
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.8073.6395 [GMT -4:00]
.
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\Common Files\SPBA\upeksvr.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmService.exe
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE
C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_service.exe
C:\Program Files (x86)\Citrix\GoToMyPC\g2svc.exe
C:\Windows\system32\IProsetMonitor.exe
C:\Program Files (x86)\Citrix\GoToMyPC\g2comm.exe
C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
C:\Program Files (x86)\Citrix\GoToMyPC\g2pre.exe
C:\Program Files (x86)\Citrix\GoToMyPC\g2tray.exe
C:\Program Files\Microsoft SQL Server\90\DTS\Binn\MsDtsSrvr.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe
C:\Program Files\Microsoft SQL Server\MSSQL.3\Reporting Services\ReportServer\bin\ReportingServicesService.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files (x86)\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_comm_customer.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_system_customer.exe
C:\Windows\system32\svchost.exe -k iissvcs
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_user_customer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RtDCpl64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\DW WLAN Card\WLTRAY.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files (x86)\Belkin\Flip\flip.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe
C:\Program Files (x86)\Canon Electronics\DR2010C\TouchDR.exe
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Citrix\ICA Client\Receiver\Receiver.exe
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PrivacyIconClient.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\WUDFHost.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Windows\system32\sppsvc.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} -
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
EB: Developer Tools: {1A6FE369-F28C-4AD9-A3E6-2BCB50807CF1} - C:\Program Files (x86)\Internet Explorer\iedvtool.dll
uRun: [GoToAssist Express Expert] "C:\Program Files (x86)\Citrix\GoToAssist Express Expert\383\g2ax_start.exe" "/Trigger RunAtLogon"
uRun: [GoToAssist Remote Support Expert] "C:\Program Files (x86)\Citrix\GoToAssist Remote Support Expert\498\g2ax_start.exe" "/Trigger RunAtLogon"
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [IMSS] "C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe"
mRun: [RemoteControl9] "C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe"
mRun: [PDVD9LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD9\Language\Language.exe"
mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
mRun: [FUFAXSTM] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe"
mRun: [Cisco AnyConnect Secure Mobility Agent for Windows] "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe" -minimized
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [DR-2010C CaptureOnTouch] "C:\Program Files (x86)\Canon Electronics\DR2010C\TouchDR.exe" LOGON
mRun: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\Users\johnr\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Flip.lnk - C:\Program Files (x86)\Belkin\Flip\flip.exe
StartupFolder: C:\Users\johnr\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
uPolicies-Explorer: NoDrives = dword:0
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
mPolicies-System: DisableCAD = dword:1
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
DPF: {5554DCB0-700B-498D-9B58-4E40E5814405} - hxxp://localhost:49797/SSSW_WebForms/Reserved.ReportViewerWebControl.axd?Culture=1033&CultureOverrides=True&UICulture=1033&UICultureOverrides=True&ReportStack=1&ControlID=edf0c81716f24848b156ad5cc73d3f84&Mode=true&OpType=PrintCab&Arch=X86
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://mywayphotos.riteaid.com/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CC679CB8-DC4B-458B-B817-D447B3B6AC31} - hxxps://68.70.80.30/CACHE/stc/1/binaries/vpnweb.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXclient-T28L10NSP7-15458/webex/ieatgpc1.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com//activex/ractrl.cab?lmi=1007
TCP: Interfaces\{083D706F-0552-4B1B-88C7-C242F3464370} : NameServer = 192.168.1.1
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} -
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.95\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} -
x64-BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtDCpl64.exe
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\DW WLAN Card\WLTRAY.exe
x64-Run: [CANON DR2010C SVC] rundll32.exe DR201SVC.dll,EntryPointUserMessage
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
x64-Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
x64-Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} -
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: GoToAssist Express Customer - C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_winlogonx64.dll
x64-Notify: igfxcui - igfxdev.dll
x64-Notify: spba - C:\Program Files\Common Files\SPBA\homefus2.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\johnr\AppData\Roaming\Mozilla\Firefox\Profiles\ij2ykqmj.default\
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - www.google.com
FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3309350&SearchSource=2&CUI=UN26030166448337290&UM=2&q=
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.153\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\johnr\AppData\Roaming\Mozilla\Firefox\Profiles\ij2ykqmj.default\extensions\{650598e1-b35a-45d3-b607-896d7acb64c3}\plugins\np-mswmp.dll
FF - plugin: C:\Users\johnr\AppData\Roaming\Mozilla\Firefox\Profiles\ij2ykqmj.default\extensions\{650598e1-b35a-45d3-b607-896d7acb64c3}\plugins\npConduitFirefoxPlugin.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2013-08-08 14:29; {650598e1-b35a-45d3-b607-896d7acb64c3}; C:\Users\johnr\AppData\Roaming\Mozilla\Firefox\Profiles\ij2ykqmj.default\extensions\{650598e1-b35a-45d3-b607-896d7acb64c3}
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-6-3 55856]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2012-12-12 45856]
R1 ctxusbm;Citrix USB Monitor Driver;C:\Windows\System32\drivers\ctxusbm.sys [2011-8-10 91864]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 EPSON_EB_RPCV4_04;EPSON V5 Service4(04);C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE [2011-11-4 166400]
R2 EPSON_PM_RPCV4_04;EPSON V3 Service4(04);C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE [2011-11-4 128512]
R2 GoToAssist Remote Support Customer;GoToAssist Remote Support Customer;C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_service.exe [2013-5-5 611400]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-6-3 13336]
R2 Intel® PROSet Monitoring Service;Intel® PROSet Monitoring Service;C:\Windows\System32\IPROSetMonitor.exe [2011-6-3 165032]
R2 jhi_service;Intel® Identity Protection Technology Host Interface Service;C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe [2010-11-29 210896]
R2 MsDtsServer;SQL Server Integration Services;C:\Program Files\Microsoft SQL Server\90\DTS\Binn\MsDtsSrvr.exe [2008-11-25 199520]
R2 msftesql$SYNCO_SQL;SQL Server FullText Search (SYNCO_SQL);C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe [2007-6-22 158568]
R2 ReportServer$SYNCO_SQL;SQL Server Reporting Services (SYNCO_SQL);C:\Program Files\Microsoft SQL Server\MSSQL.3\Reporting Services\ReportServer\bin\ReportingServicesService.exe [2008-11-25 14688]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-6-3 2656280]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-6-3 317440]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2012-4-9 25928]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-6-3 80384]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-6-3 181248]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2012-7-9 104912]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2012-7-8 123856]
S2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-9-11 418376]
S2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-9-11 701512]
S2 MsDepSvc;Web Deployment Agent Service;C:\Program Files\IIS\Microsoft Web Deploy\MsDepSvc.exe [2011-4-1 67400]
S2 MSOLAP$SYNCO_SQL;SQL Server Analysis Services (SYNCO_SQL);C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdsrv.exe [2008-11-25 31648608]
S2 MSSQL$SYNCO_SQL;SQL Server (SYNCO_SQL);C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [2008-11-25 39626592]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
S2 SQLAgent$SYNCO_SQL;SQL Server Agent (SYNCO_SQL);C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\SQLAGENT90.EXE [2008-11-25 426336]
S2 vpnagent;Cisco AnyConnect Secure Mobility Agent;C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe [2011-9-9 475088]
S2 WebFarmService;Web Farm Controller Service;C:\Program Files\IIS\Microsoft Web Farm Framework\WebFarmService.exe [2011-10-12 15600]
S3 acsock;acsock;C:\Windows\System32\drivers\acsock64.sys [2011-9-9 106408]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
S3 netvsc;netvsc;C:\Windows\System32\drivers\netvsc60.sys [2010-11-21 168448]
S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 SynthVid;SynthVid;C:\Windows\System32\drivers\VMBusVideoM.sys [2010-11-21 22528]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-6-13 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== File Associations ===============
.
ShellExec: sqldeveloper.exe: Open="C:\Users\johnr\Downloads\sqldeveloper\sqldeveloper.exe"
.
=============== Created Last 30 ================
.
2013-08-23 15:21:26    98816    ----a-w-    C:\Windows\sed.exe
2013-08-23 01:05:20    --------    d-----w-    C:\Users\johnr\AppData\Local\Avg2013
2013-08-22 14:04:51    --------    d-----w-    C:\DELLTOOLS
2013-08-22 13:03:16    --------    d-----w-    C:\Users\johnr\AppData\Local\{FD9F2615-6C07-496B-ADD4-95DC8F763865}
2013-08-21 12:23:39    --------    d-sh--w-    C:\$RECYCLE.BIN
2013-08-21 11:46:32    --------    d-----w-    C:\ComboFix
2013-08-20 18:54:03    --------    d-----w-    C:\Users\johnr\AppData\Roaming\AVG
2013-08-20 18:53:24    --------    d-----w-    C:\ProgramData\AVG
2013-08-20 18:53:17    --------    d-sh--w-    C:\ProgramData\{D1D4879F-2279-49C9-AEBF-3B95C84EAA8F}
2013-08-15 01:07:22    1472512    ----a-w-    C:\Windows\System32\crypt32.dll
2013-08-15 01:06:54    3968960    ----a-w-    C:\Windows\SysWow64\ntkrnlpa.exe
2013-08-11 20:37:29    --------    d-----w-    C:\Users\johnr\AppData\Roaming\Kernel for Windows Data Recovery
2013-08-09 01:27:22    --------    d-----w-    C:\SaveEdit
2013-08-08 20:19:34    --------    d-----w-    C:\Program Files (x86)\Windows Kits
2013-08-08 20:15:05    --------    d-----w-    C:\Program Files\IIS Express
2013-08-08 20:15:05    --------    d-----w-    C:\Program Files (x86)\IIS Express
2013-08-08 20:12:43    1131520    ----a-w-    C:\ProgramData\Microsoft\VWDExpress\11.0\1033\ResourceCache.dll
2013-08-08 20:10:46    --------    d-----w-    C:\Program Files (x86)\Microsoft Help Viewer
2013-08-08 20:09:23    --------    d-----w-    C:\Program Files\Microsoft SQL Server Compact Edition
2013-08-08 19:44:24    --------    d-----w-    C:\Program Files (x86)\Microsoft Visual Studio 11.0
2013-08-08 19:41:09    --------    d-----w-    C:\ProgramData\Package Cache
2013-08-08 18:45:59    --------    d-----w-    C:\Users\johnr\AppData\Roaming\Open Download Manager
2013-08-08 18:45:46    --------    d-----w-    C:\Program Files (x86)\GorillaPrice
2013-08-08 18:45:45    --------    d-----w-    C:\Program Files (x86)\OpenDownloaderManager
2013-08-08 18:29:59    --------    d-----w-    C:\Users\johnr\AppData\Local\Conduit
2013-08-08 18:29:53    --------    d-----w-    C:\Users\johnr\AppData\Local\CRE
2013-08-08 18:29:53    --------    d-----w-    C:\Program Files (x86)\Conduit
2013-08-08 18:27:04    --------    d-----w-    C:\Users\johnr\AppData\Local\DefineExt
2013-08-08 17:11:59    --------    d-----w-    C:\Users\johnr\AppData\Local\Daring_Development_Inc
2013-08-08 17:06:41    --------    d-----w-    C:\Program Files (x86)\MyPC Backup
2013-08-06 07:00:29    --------    d-----w-    C:\Windows\System32\MRT
2013-07-27 01:03:09    --------    d-----w-    C:\Users\johnr\AppData\Local\{2FF00CD0-1DF0-4AC3-A376-73D1B7D04098}
.
==================== Find3M  ====================
.
2013-08-21 11:49:52    22368    ----a-w-    C:\Windows\System32\drivers\WS2IFSL.SYS
2013-08-21 11:49:52    22368    ----a-w-    C:\Windows\System32\drivers\AFD.SYS
2013-08-14 22:19:49    45856    ----a-w-    C:\Windows\System32\drivers\avgtpx64.sys
2013-07-26 05:13:37    2241024    ----a-w-    C:\Windows\System32\wininet.dll
2013-07-26 05:12:08    3958784    ----a-w-    C:\Windows\System32\jscript9.dll
2013-07-26 05:12:04    136704    ----a-w-    C:\Windows\System32\iesysprep.dll
2013-07-26 05:12:03    67072    ----a-w-    C:\Windows\System32\iesetup.dll
2013-07-26 03:35:08    2706432    ----a-w-    C:\Windows\System32\mshtml.tlb
2013-07-26 03:13:24    1767936    ----a-w-    C:\Windows\SysWow64\wininet.dll
2013-07-26 03:12:04    2877440    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2013-07-26 03:12:00    61440    ----a-w-    C:\Windows\SysWow64\iesetup.dll
2013-07-26 03:12:00    109056    ----a-w-    C:\Windows\SysWow64\iesysprep.dll
2013-07-26 02:49:14    2706432    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2013-07-26 02:39:38    89600    ----a-w-    C:\Windows\System32\RegisterIEPKEYs.exe
2013-07-26 01:59:38    71680    ----a-w-    C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-07-25 09:25:54    1888768    ----a-w-    C:\Windows\System32\WMVDECOD.DLL
2013-07-25 08:57:27    1620992    ----a-w-    C:\Windows\SysWow64\WMVDECOD.DLL
2013-07-24 02:27:42    96168    ----a-w-    C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-07-24 02:27:41    867240    ----a-w-    C:\Windows\SysWow64\npDeployJava1.dll
2013-07-24 02:27:41    789416    ----a-w-    C:\Windows\SysWow64\deployJava1.dll
2013-07-19 01:58:42    2048    ----a-w-    C:\Windows\System32\tzres.dll
2013-07-19 01:41:01    2048    ----a-w-    C:\Windows\SysWow64\tzres.dll
2013-07-09 06:03:30    5550528    ----a-w-    C:\Windows\System32\ntoskrnl.exe
2013-07-09 05:54:22    1732032    ----a-w-    C:\Windows\System32\ntdll.dll
2013-07-09 05:53:12    243712    ----a-w-    C:\Windows\System32\wow64.dll
2013-07-09 05:52:52    224256    ----a-w-    C:\Windows\System32\wintrust.dll
2013-07-09 05:51:16    1217024    ----a-w-    C:\Windows\System32\rpcrt4.dll
2013-07-09 05:46:20    184320    ----a-w-    C:\Windows\System32\cryptsvc.dll
2013-07-09 05:46:20    139776    ----a-w-    C:\Windows\System32\cryptnet.dll
2013-07-09 05:03:34    3913664    ----a-w-    C:\Windows\SysWow64\ntoskrnl.exe
2013-07-09 04:53:47    1292192    ----a-w-    C:\Windows\SysWow64\ntdll.dll
2013-07-09 04:52:33    663552    ----a-w-    C:\Windows\SysWow64\rpcrt4.dll
2013-07-09 04:52:33    5120    ----a-w-    C:\Windows\SysWow64\wow32.dll
2013-07-09 04:52:10    175104    ----a-w-    C:\Windows\SysWow64\wintrust.dll
2013-07-09 04:46:31    140288    ----a-w-    C:\Windows\SysWow64\cryptsvc.dll
2013-07-09 04:46:31    1166848    ----a-w-    C:\Windows\SysWow64\crypt32.dll
2013-07-09 04:46:31    103936    ----a-w-    C:\Windows\SysWow64\cryptnet.dll
2013-07-09 04:45:07    44032    ----a-w-    C:\Windows\apppatch\acwow64.dll
2013-07-09 02:49:42    25600    ----a-w-    C:\Windows\SysWow64\setup16.exe
2013-07-09 02:49:41    7680    ----a-w-    C:\Windows\SysWow64\instnm.exe
2013-07-09 02:49:39    14336    ----a-w-    C:\Windows\SysWow64\ntvdm64.dll
2013-07-09 02:49:38    2048    ----a-w-    C:\Windows\SysWow64\user.exe
2013-07-06 06:03:53    1910208    ----a-w-    C:\Windows\System32\drivers\tcpip.sys
2013-06-15 04:32:16    39936    ----a-w-    C:\Windows\System32\drivers\tssecsrv.sys
2013-06-05 03:34:27    3153920    ----a-w-    C:\Windows\System32\win32k.sys
2013-06-04 06:00:13    624128    ----a-w-    C:\Windows\System32\qedit.dll
2013-06-04 04:53:07    509440    ----a-w-    C:\Windows\SysWow64\qedit.dll
.
============= FINISH:  7:14:53.69 ===============
 

 

 

 

 

Attached Files



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#2 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 29 August 2013 - 10:05 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/505442 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
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***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#3 nasdaq

nasdaq

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Posted 29 August 2013 - 10:47 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

I do see traces of a ZeroAccess infection.

First I would try to restore my computer using the last good configuration.

Last Good Configuration.
http://windows.microsoft.com/en-CA/windows7/Using-Last-Known-Good-Configuration

===

If that fails download this tool on a Flash driver or CD using a good computer.

Copy the file to the Deskop of the Infected computer and run it.

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+


#4 nasdaq

nasdaq

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Posted 05 September 2013 - 08:46 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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