Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

error with windows update


  • Please log in to reply
17 replies to this topic

#1 gio88

gio88

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:45 PM

Posted 24 August 2013 - 09:27 AM

hi! i use a hp compaq 6830s with windows vista home basic , months ago to solve a problem i used windows repair tool , since that, windows update stopped working , every time i try to update it gives me : error 80096001 and nothing happen , i tried to restore from backup , but it didn't work! what can i do to solve the problem?? ps i haven't a instllation dvd , windows vista was sold to me already installed on my pc


Edited by gio88, 24 August 2013 - 09:29 AM.


BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,752 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:04:45 PM

Posted 24 August 2013 - 10:06 AM

Go this Microsoft Support website and use the Fix it found near the bottom of the page.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 gio88

gio88
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:45 PM

Posted 24 August 2013 - 11:40 AM

i tried different times to use fix it from microsoft , but it never worked!



#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,752 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:04:45 PM

Posted 24 August 2013 - 11:55 AM

Were any of these the same that I suggested, there are several Fix it solutions.

 

 
Please download and install Windows Repair (All in one)
 
To open the program click on the Start orb startorb_zps06e1f985.png.
 
Click on All Programs.
 
Click on Windows Repair (All in one), this may be listed as Tweaking.com.
 
If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one)  and then click on Run as administrator.
 
Notice:  You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.
 
Go to Step 2 and click on the Do it button to allow CheckDisk to run. 
 
windowsrepairstep2-1_zps08aed02b.png
 
Go to Step 3 and click on the Do it button to run System File Check.
 
windowsrepairstep3-1_zps935b7603.png
 
Go to Step 4 and click on the Create button under System Restore.
 
windowsrepairstept4-1_zpseb336401.png
 
Go to Start Repairs and click on the Start button.
 
Important: Do not make any changes to the check marks.
 
For those running Windows 8 please note that  Reset Registry Permissions is not checked by design.
 
When the page below opens click on the Start button.
 
windowsrepairstartrepairs-1_zpsa179850d.
 
Please copy and paste the Windows Repair Log in your next post.  This log (_windows_repair_log.txt) is located in the following folder:
 
*  64-bit systems file path - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
 
*  32-bit systems file path - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
 
Copy the file path for your version of Windows (32-bit or 64-bit), click on the Start orb startorb_zps06e1f985.png and paste it in the Search all programs and files box.
 
Click on Logs.
 
Click on _Windows_Repair_Logs.
 
Copy and paste this log in your next post. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 gio88

gio88
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:45 PM

Posted 24 August 2013 - 12:28 PM

 

Were any of these the same that I suggested, there are several Fix it solutions.

 

 
Please download and install Windows Repair (All in one)
 
To open the program click on the Start orb startorb_zps06e1f985.png.
 
Click on All Programs.
 
Click on Windows Repair (All in one), this may be listed as Tweaking.com.
 
If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one)  and then click on Run as administrator.
 
Notice:  You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.
 
Go to Step 2 and click on the Do it button to allow CheckDisk to run. 
 
windowsrepairstep2-1_zps08aed02b.png
 
Go to Step 3 and click on the Do it button to run System File Check.
 
windowsrepairstep3-1_zps935b7603.png
 
Go to Step 4 and click on the Create button under System Restore.
 
windowsrepairstept4-1_zpseb336401.png
 
Go to Start Repairs and click on the Start button.
 
Important: Do not make any changes to the check marks.
 
For those running Windows 8 please note that  Reset Registry Permissions is not checked by design.
 
When the page below opens click on the Start button.
 
windowsrepairstartrepairs-1_zpsa179850d.
 
Please copy and paste the Windows Repair Log in your next post.  This log (_windows_repair_log.txt) is located in the following folder:
 
*  64-bit systems file path - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
 
*  32-bit systems file path - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
 
Copy the file path for your version of Windows (32-bit or 64-bit), click on the Start orb startorb_zps06e1f985.png and paste it in the Search all programs and files box.
 
Click on Logs.
 
Click on _Windows_Repair_Logs.
 
Copy and paste this log in your next post. 

 

 

i tried different fix it , what you linked anyway is for windows xp , i use windows vista....anyway at the end of the page there are "manual methods" i should try them for windows vista or use directly windows repair? (is it sure to use windows repair even if is the program who created the problem?) thanks for help!


Edited by gio88, 24 August 2013 - 12:28 PM.


#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,752 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:04:45 PM

Posted 24 August 2013 - 01:40 PM

Please download Windows Repair Tool, extract and launch the Repair_Windows.exe file.
 
Click on Start Repairs, then click on Start.
 
Place checkmarks in the following options only.
 
*  Reset registry permissions
*  Reset file permissions
*  Remove Policies Set By Infections
*  Repair Winsock & DNS Cache
*  Repair windows updates
 
Checkmark Restart System When Finished option, then click the Start button. 
 
The computer should restart after  the repair.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 gio88

gio88
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:45 PM

Posted 25 August 2013 - 09:38 AM

i've to do it with my pc in safe mode right?so that i haven't any anitivirus or internet connection right?



#8 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,752 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:04:45 PM

Posted 25 August 2013 - 09:48 AM

You don't need to do this ins Safe Mode.

 

By the way, the Windows repair (all in one) is for XP, Vista, Windows7, Windows 8, 32-bit and 64-bit operating systems.  Give it a try.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 gio88

gio88
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:45 PM

Posted 25 August 2013 - 10:44 AM

You don't need to do this ins Safe Mode.

 

By the way, the Windows repair (all in one) is for XP, Vista, Windows7, Windows 8, 32-bit and 64-bit operating systems.  Give it a try.

because i don't know how disable my norton antivirus lol



#10 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,752 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:04:45 PM

Posted 25 August 2013 - 10:57 AM

Norton should't be a problem, try running the repair.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 gio88

gio88
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:45 PM

Posted 25 August 2013 - 11:12 AM

ok thanks!



#12 gio88

gio88
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:45 PM

Posted 25 August 2013 - 11:44 AM

i've uploaded my windows repair's log ! ... i've done all what you have written when i go to start repairs--->start , i've to mark what dc3 posted to solve the problem??

Attached Files



#13 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,752 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:04:45 PM

Posted 25 August 2013 - 11:52 AM

Did you restart the computer?

 

If not, please do so and let us know if this resolved your problem.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 gio88

gio88
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:45 PM

Posted 25 August 2013 - 12:20 PM

Did you restart the computer?

 

If not, please do so and let us know if this resolved your problem.

 

i'm still on start repairs--->start i've to mark what you written above?

 

 

Place checkmarks in the following options only.

* Reset registry permissions
* Reset file permissions
* Remove Policies Set By Infections
* Repair Winsock & DNS Cache
* Repair windows updates

 

 

and then retart right? sorry if i'm continuing to ask informations , but my pc is a mess right now , i don't want to worsen the situation doing something wrong.



#15 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,752 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:04:45 PM

Posted 25 August 2013 - 12:39 PM

You have already run the scan.  Restart the computer and see if this has resolved your problem.


Edited by dc3, 25 August 2013 - 12:40 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users