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Problems both online and using programs


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#1 LittleGreenDots

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Posted 24 August 2013 - 07:21 AM

I think my computer is infected.  I had another incident over a month ago on another computer and as it turned out, it was a defective hard drive.  This is a different computer.  I use Windows 7 Home Premium OS.

 

This problem affects both my online and offline activity.

 

When I click on a link my browser is opening a new tab instead of changing the page I’m viewing.  I went in and double checked that setting and I definitely do not have it set to do that.  I noticed all these problems while checked into Flickr.  When I tried to sign out, I was directed to the start-up screen and I was unable to sign out.

My word processing program totally doesn’t work now. I can open it but when I type, nothing appears on the page.

 

I don’t know if this has anything to do with it, but I am VERY active on Flickr and have a relatively popular site.  Last night when I was signing in to add some pics, I couldn’t get into Flickr.  All I got was a white screen.  I don’t know if the Flickr site was down or not, but this is the first time it happened.  Very early this morning I added some pics to my gallery and had a lot of trouble with multiple selections of photos (holding down the Control key.)  That has never happened before.

I ran a scan with MalwareBytes and it found no infected files.

 

What to do now?

 

 



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#2 dev00790

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Posted 24 August 2013 - 12:50 PM

Hello,

I will be helping you with your problems. Please be patient while I assist you.

Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us
 

  • Please do NOT run, install or uninstall any programs,  unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
          
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
          
  • Please read every post completely before doing anything. 
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
          
  • Please provide feedback about your experience as we go. 
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
          

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.
- Do NOT backup any unknown files ending in .exe, .com, .scr, .pif, and .bat since files of these types are more likely to be infected.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

----------------------------------------------

Please do the following:

:step1:

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!


  • Double-click on TDSSKiller.exe on your desktop to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click on change parameters
  • Under Objects to scan, check the boxes next to Verify file digital signatures, Detect TDLFS file system, then click OK.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not an option, Skip instead, do NOT choose Delete or Quarantine unless instructed.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the full contents of that file in your next reply. - If the log is too long, then split it into multiple posts.


:step2:

Please download AdwCleaner by Xplode onto your desktop.


  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[R1].txt as well.


:step3:

Please download Farbar Service Scanner and run it on the computer with the issue.


  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press Scan.
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the full contents of the log in your next reply.


:step4:

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:


  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (Only Problems)
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore points

NOTE: When using "Reset FF Proxy Settings" option Firefox should be closed.

Click Go and post the full contents of the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#3 LittleGreenDots

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Posted 26 August 2013 - 06:40 PM

Before we start this, I need to tell you that I've in the past few weeks I've had a few system incidents.  One was a shut down to protect my computer from harm of some sort.  It ran a chckdsk and that was that.  And then in the past few days when booting up the computer starts with a chckdsk scan ("checking for inconsistencies") and then starts up as normal.  I haven't had any more problems as I described from Saturday morning.  I booted up later in the day and everything seemed normal...until today when it booted to a checkdsk run.

 

This computer is less than a year old. I'm running Windows 7 Home Premium, 64-bit. 

 

Before I start in on the check for malware, would you advise that i do more research into possible hard drive problems? 

 

I just went through this on another computer and as we proceeded, my computer got worse.  As it turned out, it was a defective hard drive, which the ASUS people replaced.  I had quite a bill with the shop, though, for the time it took to diagnose the problem.

 

I searched online for people encountering the same problem and if the solutions suggested didn't fix the problem, the solution seems to be replacing the HD.

 

It doesn't look hard to replace a HD on a laptop but one thing...I wasn't given an OS disk when I bought the computer (Lenovo.) 

 

I'm not very technicall minded with computers.

 

Here's a link to one of those situations I found that seems to be pretty close to my issue:

 

http://www.sevenforums.com/performance-maintenance/34906-one-your-disks-need-checked-consistency.html

 

Please advise.



#4 dev00790

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Posted 27 August 2013 - 01:06 PM

Hi please continue with the steps I gave. If there are problems with the hard drive there are likely to be indications for this in the logs you provide.


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog





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