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I Think I Have A Virus Or A Bad Hard Drive


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#1 cpadgett82

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Posted 23 August 2013 - 07:12 PM

I recently built a new computer. I'm still using the hard drive from my old computer, but have reformatted and installed Windows 7 Ultimate 64-bit. The computer has worked fine for a few months now, but just a few days ago I started getting that "Aw, snap..." message in Chrome. It happened when I would look at lots of pictures (looking for a vehicle online) at first, but then Chrome just started crashing randomly and often. I tried creating a new profile, updated flash and disable Chrome's built in flash, deleted the browser, and even downloaded and installed it again. No dice. I finally gave up on Chrome, and downloaded Firefox, but I'm having the same problems with it. Sometimes I get an error message from the browsers, but a few times I've gotten a blue crash screen, and my computer restarts.

 

This morning I was fed up with it. I didn't think it was a virus, because the computer was working fine as long as I wasn't using a browser. I finally tried a scan with Security Essentials. I usually have AVG installed, but decided not to go with it this time around (this build). First off, MSE wouldn't let me update the database. I thought that was odd, but I tried a scan anyway. Almost immediately real-time protection was turned off and the scan failed. I tried again, but this time I got a blue screen. I tried to boot the computer up again in safe mode, but I couldn't even get back into Windows. I tried the repairs, including the repairs from the CD, but nothing worked, so I had to reformat and reload everything. I figured it was a virus, and reformatting was the last thing I really wanted to do, but I had no choice. This time I installed AVG, and I thought I was done with it.

I've barely done anything to the fresh install. I've only installed Chrome, Peazip, Silverlight, and my Nvidia drivers. I haven't even loaded my Asus tools yet, but I'm already having the same problem again. Only this time I've tested IE too, and I'm getting the same problems with it as well. I've already gotten a few blue screens today. I can't watch Netflix or any flash based video. Sometimes If I do get a video to play, I can't control things like the volume slider on the video player. Similarly, at times, when I log into my email, I can't click to log back out. Also, I got messages while extracting Peazip, AVG, and Silverlight (maybe Chrome too) that the files were corrupt and could not be extracted. The second go worked on all of them, except Silverlight, which took several tries. Sorry, but I don't remember the exact messages. My gut is telling me this is a virus, but I would have thought reformatting would get rid of it. Am I crazy? Is this my hard drive or something?

 

Thanks in advance for the help.

 

-Chris



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#2 boopme

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Posted 23 August 2013 - 09:45 PM

I truly feel it best to repost this in a new topic with a DDS log. We should get a deeper look. Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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#3 cpadgett82

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Posted 23 August 2013 - 10:55 PM

Okay. Thanks for getting back to me so soon. I've reposted my problem with the DDS log here:

http://www.bleepingcomputer.com/forums/t/505407/all-of-my-browsers-are-crashing-and-other-strange-business/

 

Thanks again.

 

-Chris



#4 boopme

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Posted 24 August 2013 - 10:03 AM

You're welcome Chris

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 2 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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