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ICE Cyber Crime Lock out vs Prasario XP

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#1 exacerabatedDave


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Posted 23 August 2013 - 05:08 PM

Hello, I have a 7 or 8-yo Compaq Prasario with the XP operating system.  I've been searching for help since being infected with the ICE lock out virus on Aug 21 2013.  I have down loaded HitmanPro and mbar (from Malware) and read numerous articles and posts/threads with excellent suggestions to combat and then eliminate the virus.


Unfortunately, "Safe Mode" has been of little assistance.  No matter how I get to "Safe Mode", I cannot get the machine to recognize the "C:\windows\system32\restore\rstrui.exe" command.   Additionally, I down loaded the two suggested virus locator removal programs to a USB, but my machine does not recognize it no matter what USB port it is inserted into.  I just redownloaded the programs and can see them on the USB when viewed from my wife's iMac21.


In "Safe Mode with Networking" it takes me to a choice to open XP as the user or administrator.  "User" takes me directly to Windows and the lock out whereas under "Administrator" takes me "C:\Windows>"   Under "Safe Mode with Command Prompt" it reads: "c:\Documents and Settings\Administrator.Your (my address)"  In either case,   it becomes a challenge to get to C:\ and then any variation of the suggested "C:\windows\system32\restore\rstrui.exe" gets the response: "Command is not recognized.  Type HELP for a list of supported commands."


Here too is a discrepancy, under "Command Prompt"  the "HELP" command nets about 20 suggested commands while under "Networking" it offers maybe 48 commands.   HOWEVER, no where is either "restore" or "rstrui.exe" offered.


What am I doing wrong?

Is my ancient operating system corrupted?

Should I try to boot the unit with the original Windows XP in the cd player?

Edited by hamluis, 23 August 2013 - 05:10 PM.
Moved from XP to Am I Infected - Hamluisl.

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#2 Broni


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Posted 23 August 2013 - 09:17 PM

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#3 Elise


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Posted 25 August 2013 - 11:41 AM


Under "Safe Mode with Command Prompt" it reads: "c:\Documents and Settings\Administrator.Your (my address)



What happens when you type explorer.exe at this point and press enter, does it load the desktop?

regards, Elise

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