Hello, I have a 7 or 8-yo Compaq Prasario with the XP operating system. I've been searching for help since being infected with the ICE lock out virus on Aug 21 2013. I have down loaded HitmanPro and mbar (from Malware) and read numerous articles and posts/threads with excellent suggestions to combat and then eliminate the virus.
Unfortunately, "Safe Mode" has been of little assistance. No matter how I get to "Safe Mode", I cannot get the machine to recognize the "C:\windows\system32\restore\rstrui.exe" command. Additionally, I down loaded the two suggested virus locator removal programs to a USB, but my machine does not recognize it no matter what USB port it is inserted into. I just redownloaded the programs and can see them on the USB when viewed from my wife's iMac21.
In "Safe Mode with Networking" it takes me to a choice to open XP as the user or administrator. "User" takes me directly to Windows and the lock out whereas under "Administrator" takes me "C:\Windows>" Under "Safe Mode with Command Prompt" it reads: "c:\Documents and Settings\Administrator.Your (my address)" In either case, it becomes a challenge to get to C:\ and then any variation of the suggested "C:\windows\system32\restore\rstrui.exe" gets the response: "Command is not recognized. Type HELP for a list of supported commands."
Here too is a discrepancy, under "Command Prompt" the "HELP" command nets about 20 suggested commands while under "Networking" it offers maybe 48 commands. HOWEVER, no where is either "restore" or "rstrui.exe" offered.
What am I doing wrong?
Is my ancient operating system corrupted?
Should I try to boot the unit with the original Windows XP in the cd player?
Edited by hamluis, 23 August 2013 - 05:10 PM.
Moved from XP to Am I Infected - Hamluisl.