I will dive right into this, pardon me if I seem blunt. Does anyone have any other ideas on what I can try?
Description: Remote computer on domain with full network resources. User opens a PDF file on an access databse imbedded into sharepoint. PDF opens up under MS Word (2007).
Software involved: Adobe Acrobat 8 Pro, MS Office 2007, MalwareBytes, Microsoft endpoint Protection.
Troubleshooting: Export access to computer, linked to sharepoint. Same problem. Export database, NOT linked to sharepoint, same problem. Created new database on local machine, works perfectly. Accessed "problem" database on my computer, works perfectly in all situations. Problem system opens all other PDF files no issues. Problem computer opens all office files no problems.
Attempts (in no specific order): Checked file associations for all office and adobe products, all are correct. Uninstalled and reinstalled Office, no change. Uninstalled and reinstalled Adobe reader and pro (v 8.3.1), no change. Ran malware, spyware, and virus scans with three hits, but no change in problem. Tried using a different user account on same computer, problem persists on other accounts. Updated Office and Adobe products, no change. Checked permissions of user, all are valid.
Results: I can say with 99% certainty that the computer is the problem, not the user account or the network. I can also conclude that the database is intact as he is the only one having a problem with it, but it is used by many.