Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Keyboard and mouse stop working randomly


  • Please log in to reply
No replies to this topic

#1 jimanige1973

jimanige1973

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:01:16 PM

Posted 23 August 2013 - 06:27 AM

Thanks for any help.

Jim

 

 

Symptoms:

- both lock up at once (ctrl-alt-del does nothing)

- reboot needed to fix

- power still present on mouse

- started happening few days ago, getting more and more frequent (15 min someimes)

- Malwarebytes and MSE scans are clean

- seems to happen most frequenty in IE or Firefox (but not sure)

 

System:

 - Dell XPS 8500 tower

 - Intel i5

 - Windows 7 Pro 64-bit

 

Here's the MiniToolBox event log:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Mitchell (administrator) on 23-08-2013 at 07:23:28
Running from "C:\Users\Mitchell\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/23/2013 07:16:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 10:10:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 09:40:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 09:33:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 09:29:56 PM) (Source: Microsoft Security Client Setup) (User: Mitchell-PC)
Description: HRESULT:0x8004FF0A
Description:Upgrade installation canceled. To upgrade later, run the Security Essentials Upgrade Wizard again. Error code:0x8004FF0A.

Error: (08/22/2013 09:11:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 08:49:20 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 08:13:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 06:44:52 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 06:40:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (08/23/2013 07:18:26 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (08/23/2013 07:18:25 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (08/23/2013 07:18:25 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (08/23/2013 07:17:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/23/2013 07:16:14 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:15:24 AM on ?8/?23/?2013 was unexpected.

Error: (08/22/2013 10:12:44 PM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (08/22/2013 10:12:42 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (08/22/2013 10:12:42 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (08/22/2013 10:11:36 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/22/2013 09:43:01 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069


Microsoft Office Sessions:
=========================
Error: (08/23/2013 07:16:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 10:10:52 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 09:40:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 09:33:48 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 09:29:56 PM) (Source: Microsoft Security Client Setup)(User: Mitchell-PC)
Description: HRESULT:0x8004FF0A
Description:Upgrade installation canceled. To upgrade later, run the Security Essentials Upgrade Wizard again. Error code:0x8004FF0A.

Error: (08/22/2013 09:11:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 08:49:20 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 08:13:07 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 06:44:52 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/22/2013 06:40:02 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

µTorrent (Version: 3.3.1.30017)
4660_4680_Help (Version: 1.00.0000)
64 Bit HP CIO Components Installer (Version: 7.2.8)
7-Zip 9.20
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Amazon Cloud Player (Version: 1.1.0.337)
Arta Software version 1.7.1
Atheros Bluetooth Suite (64) (Version: 7.4.0.126)
Audacity 2.0.3 (Version: 2.0.3)
Beyond Compare Version 3.3.7
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 140.0.000.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 140.0.213.000)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 9.4.67)
Dell DataSafe Local Backup (Version: 9.4.67)
Dell Digital Delivery (Version: 2.1.1002.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell WLAN and Bluetooth Client Installation (Version: 9.0)
Exact Audio Copy 1.0beta3 (Version: 1.0beta3)
FLAC 1.2.1b (remove only) (Version: 1.2.1b)
foobar2000 v1.2.6 (Version: 1.2.6)
HP OfficeJet J4600 All-In-One Series (Version: 14.0)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 8.0.1.1399)
Intel® Rapid Storage Technology (Version: 11.1.0.1006)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.5.235)
Intel® Trusted Connect Service Client (Version: 1.23.219.2)
J4600_Basic (Version: 140.0.000.000)
Java 7 Update 21 (64-bit) (Version: 7.0.210)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Juniper Networks, Inc. Setup Client (Version: 7.2.9.33273)
Juniper Networks, Inc. Setup Client 64-bit Activex Control (Version: 2.1.1.1)
Juniper Terminal Services Client (Version: 7.2.0.24197)
Junk Mail filter update (Version: 16.4.3505.0912)
LightBox Free Image Editor
Linksys EasyLink Advisor
Linksys EasyLink Advisor (Version: 3.11.9139.94)
Logitech Media Server 7.7.3 (Version: 7.7.3)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office (Version: 14.0.6120.5004)
Microsoft Security Client (Version: 4.3.0216.0)
Microsoft Security Essentials (Version: 4.3.216.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 23.0.1 (x86 en-US) (Version: 23.0.1)
Mozilla Maintenance Service (Version: 23.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Card Reader (Version: 1.7.915.93)
My Dell (Version: 3.3.6280.92)
Network64 (Version: 140.0.215.000)
Network64 (Version: 140.0.221.000)
Notepad++ (Version: 6.3.3)
NVIDIA 3D Vision Driver 311.06 (Version: 311.06)
NVIDIA Control Panel 311.06 (Version: 311.06)
NVIDIA Graphics Driver 311.06 (Version: 311.06)
NVIDIA HD Audio Driver 1.3.18.0 (Version: 1.3.18.0)
NVIDIA Install Application (Version: 2.1002.108.688)
NVIDIA Optimus 1.11.3 (Version: 1.11.3)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1106)
NVIDIA Update Components (Version: 1.11.3)
Photo Gallery (Version: 16.4.3505.0912)
Pure Networks Platform (Version: 11.1.9051.0)
QualxServ Service Agreement (Version: 2.0.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6537)
Scan (Version: 140.0.167.000)
Search Protection (Version: 7.3.0.3)
Skype Click to Call (Version: 6.11.13348)
Skype™ 6.6 (Version: 6.6.106)
Toolbox (Version: 140.0.428.000)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
WebReg (Version: 140.0.213.017)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Family Safety (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Mail (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)

========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 8152.96 MB
Available physical RAM: 5907.96 MB
Total Pagefile: 16304.11 MB
Available Pagefile: 13988.18 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.5 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:906.8 GB) (Free:825.13 GB) NTFS
3 Drive e: (BACKUP HD 1) (Fixed) (Total:465.65 GB) (Free:149.47 GB) FAT32
4 Drive f: (BACKUP HD 3) (Fixed) (Total:465.76 GB) (Free:150.1 GB) NTFS

========================= Users: ========================================

User accounts for \\MITCHELL-PC

Administrator            Guest                    Mitchell                 
UpdatusUser              


**** End of log ****
 


Edited by jimanige1973, 23 August 2013 - 06:36 AM.


BC AdBot (Login to Remove)

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users