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Newbe to forum has a boat load of issues!!!


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19 replies to this topic

#16 noknojon

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Posted 26 August 2013 - 07:06 PM

Thank you for all of those -

It is now looking a lot cleaner, so I hope many of your problems are now gone -

 

- Please update me on how your computer is operating, and what problems you still have -

 

Thanks -

 

Also Note MBAM Scan times are about normal now - Well under 10 minutes -

1st scan . Time elapsed: 11 minute(s), 38 second(s)

2nd scan . Time elapsed: 7 minute(s), 49 second(s)



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#17 NoNameWonder

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Posted 26 August 2013 - 08:01 PM

wait that was just the quick scan!!!

 

Havent done full scan yet doing that now



#18 noknojon

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Posted 26 August 2013 - 09:21 PM

wait that was just the quick scan!!! < Yes I was comparing the Quick Scan times

 

Full Scan may take over 1 hour - Sorry if it was mis-understood .....



#19 NoNameWonder

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Posted 31 August 2013 - 01:23 AM

Hello NoNameWonder and Welcome -

 

First a few logs to look at your system, and then a few basic clean-ups to start with.

In this area Copy and Paste is needed for most logs, so tell me if you have a problem with this.

 

Also you can add the replies to each item one at a time if that is easier for you.

If you have any questions please ask them a we go along ........

 

Download Security Check by Screen317
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If any security program requests permission to access the Internet, allow it to do so.

 

 

Download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 Click Go and copy / paste the result (Result.txt).

Close any Firefox browsers you may have open while you reset FF Proxy Settings
 

 

Please download Malwarebytes Anti-Malware Free (aka MBAM)
* Double-click MBAM -setup.exe and follow the prompts to install the program.

NOTE - Do not accept the Trial Version at this time ...........
* At the end, be sure to Check for Updates to be so it is current
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Scan, then click Quick Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
If you are not sure of any items, just post the log and ask if it should be removed.

Be sure to reboot the computer after you post the log.

 

 

Download SUPERAntiSpyware Free (aka SAS)
* Double-click SAS -setup.exe and follow the prompts to install the program.

NOTE - Do not accept the 14 day Trial Version at this time ...........
* At the end, be sure to Check for Updates to be so it is current
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

If you are not sure of any items, just post the log and ask if it should be removed.

Be sure to reboot the computer after you post the log.

 

 

Please download AdwCleaner by Xplode onto your desktop.

*Close all open programs and internet browsers.
*Double click on adwcleaner.exe to run the tool.
*Click on Delete.
*Confirm each time with Ok.
* NOTE : Your computer will be rebooted automatically, and a log file will open after the restart.

*Please post the contents of that logfile with your next reply.
*You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

 

Thank You -

 

BTW I love ur emotocons in this site!!! <SO CUTE> << Please use when suitable, but also try to keep them to a minimum, as they can confuse a reply :)

Hey I did all that then something happened to my computer (not what u did, I opened something that screwed it all up again)....had to do a restore I will repost all the logs here if u want or start a new topic, but right now I am at my brothers house and the computer speakers keep throwing up comercials and such in audio only. I can tell he has a hijacker on his computer so I am going to do all that is above, but when it comes to the logs please tell me where to send them. He has windows XP with K9 AV. I need to get rid of this K9 so please tell me how I can do that too.



#20 noknojon

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Posted 31 August 2013 - 02:34 AM

OK -

As long as this is the same computer, we can continue here for a moment. You need a fresh topic for another computer only

 

This may be a "slight problem" or it may work -

Please, Fully read this first ........... and I hope I have the correct program -

 

Problem -

You want to uninstall K9 Web Protection on a Windows computer.

 

Solution -

Please follow the instructions below to uninstall K9 Web Protection. Make sure you are connected to the internet before uninstalling K9 so your license is properly released. If this is not possible, you can continue to uninstall, but you will need to request a new K9 license if you choose to reinstall K9 in the future. Also, please make sure you are logged into your Windows Administrator user profile. Attempting to uninstall K9 from any other user profile than “Administrator” will not work.

  1. Click [Start].
  2. Click [Control Panel] (Note: if you cannot see this option, it may be under [Settings]).
  3. Open [Programs and Features] (Note: This will be called [Add/Remove Programs] in Windows XP).
  4. Locate Blue Coat K9 Web Protection in the list of programs and click once to highlight it.
  5. Click [Change/Remove].
  6. Click [Yes] when you are asked whether you want to completely remove K9. DO NOT ATTEMPT TO UNINSTALL K9 WITHOUT A PASSWORD. By design, K9 will block all internet access should one attempt to uninstall K9 without using a password. Attempts to modify K9 at the registry level will have the same effect.
  7. Enter your K9 Administration password and click [Uninstall]. If you forgot your password, click the “Forgot Password…” link to have a temporary password emailed to the email address on file.
  8. When prompted to reboot your computer, click [Yes].

 

(Advice from one "expert" on another forum) - I do not think you can unless you get the password or reload the computer clean/reimage the system.

 

Is this a Free Version, or is it a Paid Version, of K9 ???

 

 

My REVO Uninstaller solution -

 

* Please download and install > > Revo Uninstaller Free
* Double click Revo Uninstaller to run it.
* From the list of programs double click on The Program to remove
* When prompted if you want to uninstall click Yes.
* First run - Be sure the Moderate option is selected then click Next.
* The program will run, If prompted again click Yes
* When the built-in uninstaller is finished click on Next.
* Once the program has searched for leftovers click Next.
* Check/tick the bolded items only on the list then click Delete
* When prompted click on Yes and then on Next.
* Put a check on any folders that are found and select delete
* When prompted select yes then on next
* Once done click Finish.

 

Let me know of your results (etc) -

 

Thanks -






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