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URGENT alienware 14 hard drive issues


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#1 dylan111557

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Posted 22 August 2013 - 04:31 PM

Hey everyone, it's only been 2 days since I've received my Alienware 14 laptop - Windows 7.

 

Today, I turned on the laptop and it was stuck on the windows icon and wouldn't load past that.

When I shut it off manually, I was prompted to start normally (which did the same thing) or chose to repair.

 

After choosing the repair, I got the:

Problem signature 07: BadPatch

 

After doing chkdsk and looking around I couldn't find a solution to fix it, I also did the dell diagnostic thing and found no errors. So I used the alienrepair tool, that erased most of my stuff.

 

In the end it says something like ''windows is configuring your settings'' it wouldn't get passed that, so once again I shut it off, and turned it back on. This time it got past that.

As soon as I got online I shut off automatic updates and everything. And made a backup.

 

I decided to turn it off and to test it.

It got stuck on the windows icon again and wouldn't go past it.

Turning off manually, I entered the repair again.

 

This time the error was:

Problem signature 07: BadDriver

 

note:

I also ran the long version of chkdsk, where you have to restart it, and it found no errors.

 

 

What's going on :(? I need to resolve this or send the laptop back immediately.


Edited by dylan111557, 22 August 2013 - 04:38 PM.


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#2 hamluis

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Posted 23 August 2013 - 12:13 PM

I'd say that you need to contact Aleinware...for that type of problem on a new system.

 

Louis






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