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PUP.Optional.OpenCandy...malware cannot get rid of it


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#1 Yankees1

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Posted 22 August 2013 - 06:00 AM

Thank you in advance for helping...

 

Malwarebytes detects an object in my external hard drive...PUP.Optional.OpenCandy.  When I try to delete the object Malwarebytes "crashes".  I posted my log below...

 

I also want to make sure the rest of my pc is clean.

 

Thank you

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.20.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
pc1 :: TRADE1 [administrator]

8/20/2013 5:41:55 PM
mbam-log-2013-08-20 (17-41-55).txt

Scan type: Full scan (G:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Shuriken | PUP | PUM
Scan options disabled: Heuristics/Extra | P2P
Objects scanned: 3490512
Time elapsed: 12 hour(s), 42 minute(s), 45 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
G:\BUData\TRADE1-64FA1B77_00000000\20121116030002\Chg\00\Users\pc1\AppData\Local\AOL\AIM\update\install.exe (PUP.Optional.OpenCandy) -> No action taken.
G:\BUData\TRADE1-64FA1B77_00000000\20121117030001\Chg\00\Users\pc1\AppData\Local\Temp\nszA799.tmp\OCSetupHlp.dll (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.

(end)

 



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#2 Noviciate

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Posted 22 August 2013 - 03:38 PM

Good evening. :)

PUP Stands for Potentially Unwanted Program and is a coverall term for something that some people may object to but others will accept. In this particular case it is a wee beastie called Open Candy. Whether you consider this to be something that you don't want on your system or not, unless you run the installer that MBAM is detecting your PC is in no danger from it. I don't know why MBAM is crashing, but you should be able to simply access your hard drive and delete the file in question as you would normally do.

 

To have somebody take a look at your system as a whole, please go here, follow steps six, seven and eight as best you can, and then start a new thread and post accordingly. Please include a brief description of your problem in the new thread, just to keep everything in one place, and somebody will be along as soon as they can to help.
 

 


So long, and thanks for all the fish.

 

 





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