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XP Machine w/IE 8 Will Not Connect to Internet


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12 replies to this topic

#1 ajwgator

ajwgator

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  • Location:Lexington KY
  • Local time:03:34 PM

Posted 21 August 2013 - 11:52 PM

I have a Dell Dim 2300 machine w/XP Home w/Internet Explorer 8.  It will no longer connect to websites and Internet Explorer reports it cannot display the webpage. If I restart the computer it will connect once in a while but after a few minutes and then IE8 reports again that it can't display the webpage.  It is in a Home network connected directly to ISP's broadband (Windstream) wireless modem that also has hard wire 4 ports.  I am confident the modem is working properly because I have Toshiba Satellite laptop that is connected wirelessly to the same modem and have no problems with it getting out through the internet.  At times if I just leave the IE8 page up that is reporting the can't display the webpage message and go do something else, when I come back and hit the refresh button at the address line the webpage will come up and be OK for a minute or two.  But after a few more browsing addresses it again reports that it can't display the webpage.

 

I have reset IE8 add on's to factory defaults.  The machine is running AVG 2012 Free virus protection (XP doesn't work well at all with AVG 2013). The AVG is updated everyday and the machine is scanned once a week.  Scans do not report any viruses or infections.  I am running Comodo Firewall instead of the Windows firewall.  This was advised by the Bleeping Computer technician after fixing a redirect virus this machine had back in April 2011.  I also run the temporary file cleaner TFC.exe every month as suggested by the same technician.  Windows is set to update automatically and I always run them when notified by the system they need to be run.  All has been fine since then until now with this connecting to webpages problem that cropped up this month.

 

I read through a lot of the posts trying to find others that may be having this problem but wasn't able to pinpoint any exactly.  I saw some close and it seems you ask them to use the MiniTool Box so I went ahead and downloaded the MiniTool Box program and took it to the XP machine and ran it.  I checked 11 of the check boxes that I saw listed in a lot of the posts and have pasted the Results.txt file that resulted from program in this post.

 

Thanks for any help you can provide me in correcting this problem.

 

Jay W.

 

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Susan (administrator) on 21-08-2013 at 23:13:46
Running from "F:\"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

 

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: http=127.0.0.1:5555

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Connected)

# ----------------------------------
# Interface IP Configuration        
# ----------------------------------
pushd interface ip

# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

popd
# End of interface IP configuration

 

Windows IP Configuration

 

        Host Name . . . . . . . . . . . . : DellDim2300

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Hybrid

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

        DNS Suffix Search List. . . . . . : Home

 

Ethernet adapter Local Area Connection:

 

        Connection-specific DNS Suffix  . : Home

        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

        Physical Address. . . . . . . . . : 00-08-74-C4-C0-42

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.254.1

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.254.254

        DHCP Server . . . . . . . . . . . : 192.168.254.254

        DNS Servers . . . . . . . . . . . : 192.168.254.254

        Lease Obtained. . . . . . . . . . : Wednesday, August 21, 2013 10:47:23 PM

        Lease Expires . . . . . . . . . . : Thursday, February 11, 2021 1:47:23 PM

DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.254.254

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.

DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.254.254

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.

 

Pinging 127.0.0.1 with 32 bytes of data:

 

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20002 ...00 08 74 c4 c0 42 ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.254.254   192.168.254.1   20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1   1
    192.168.254.0    255.255.255.0    192.168.254.1   192.168.254.1   20
    192.168.254.1  255.255.255.255        127.0.0.1       127.0.0.1   20
  192.168.254.255  255.255.255.255    192.168.254.1   192.168.254.1   20
        224.0.0.0        240.0.0.0    192.168.254.1   192.168.254.1   20
  255.255.255.255  255.255.255.255    192.168.254.1   192.168.254.1   1
Default Gateway:   192.168.254.254
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/20/2013 00:02:29 PM) (Source: Application Hang) (User: )
Description: Hanging application helpctr.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/14/2013 09:39:48 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Failed to compile: System.Data, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070020

Error: (08/12/2013 10:10:31 AM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (08/12/2013 09:55:55 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/10/2013 10:31:32 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.23507, fault address 0x000b9b58.
Processing media-specific event for [iexplore.exe!ws!]

Error: (08/02/2013 08:55:18 AM) (Source: Application Hang) (User: )
Description: Hanging application WINWORD.EXE, version 9.0.0.2717, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/26/2013 09:14:00 AM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (07/26/2013 09:10:52 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/12/2013 09:53:53 AM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (07/12/2013 09:53:50 AM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

System errors:
=============
Error: (08/21/2013 09:51:34 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{1BDF9279-8563-40EE-A1BA-C9D26C9CCBBD}.
The backup browser is stopping.

Error: (08/21/2013 09:31:53 PM) (Source: Service Control Manager) (User: )
Description: The Secunia Update Agent service failed to start due to the following error:
%%3

Error: (08/21/2013 09:31:53 PM) (Source: Service Control Manager) (User: )
Description: The Help and Support service terminated with the following error:
%%126

Error: (08/21/2013 09:31:40 PM) (Source: 0) (User: )
Description: 192.168.254.100:0D:4B:45:F1:DF

Error: (08/21/2013 09:31:26 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.254.1 for the Network Card with network address 000874C4C042 has been
denied by the DHCP server 192.168.254.254 (The DHCP Server sent a DHCPNACK message).

Error: (08/21/2013 08:33:32 PM) (Source: Service Control Manager) (User: )
Description: The Secunia Update Agent service failed to start due to the following error:
%%3

Error: (08/21/2013 08:33:32 PM) (Source: Service Control Manager) (User: )
Description: The Help and Support service terminated with the following error:
%%126

Error: (08/21/2013 01:03:31 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (08/21/2013 01:03:31 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (08/21/2013 01:03:31 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Microsoft Office Sessions:
=========================
Error: (08/20/2013 00:02:29 PM) (Source: Application Hang)(User: )
Description: helpctr.exe5.1.2600.5512hungapp0.0.0.000000000

Error: (08/14/2013 09:39:48 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Failed to compile: System.Data, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070020
System.Data, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (08/12/2013 10:10:31 AM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (08/12/2013 09:55:55 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (08/10/2013 10:31:32 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.23507000b9b58

Error: (08/02/2013 08:55:18 AM) (Source: Application Hang)(User: )
Description: WINWORD.EXE9.0.0.2717hungapp0.0.0.000000000

Error: (07/26/2013 09:14:00 AM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (07/26/2013 09:10:52 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (07/12/2013 09:53:53 AM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (07/12/2013 09:53:50 AM) (Source: Application Hang)(User: )
Description: 1180947459

=========================== Installed Programs ============================

ABBYY FineReader 6.0 Sprint (Version: 6.00.2146.41621)
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.110)
Adobe PhotoDeluxe Home Edition 4.0 (Version: 4.0)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Apple Application Support (Version: 1.2.0)
Apple Mobile Device Support (Version: 2.6.0.32)
Apple Software Update (Version: 2.1.1.116)
AVG 2012 (Version: 12.0.3211)
AVG 2012 (Version: 12.1.2242)
AVG 2012 (Version: 2012.1.2242)
BACS (Version: 3.13.0000)
BCM V.92 56K Modem
Books That Work Visual Home version 1.0
Britannica Ready Reference
Broadcom Advanced Control Suite (Version: 3.13.0000)
Canon Camera Access Library (Version: 8.4.0.1)
Canon Camera Support Core Library (Version: 7.3.1.6)
Canon G.726 WMP-Decoder (Version: 1.1.0.4)
Canon MovieEdit Task for ZoomBrowser EX (Version: 2.6.0.4)
Canon RAW Image Task for ZoomBrowser EX (Version: 0.9.3.9)
Canon Utilities CameraWindow (Version: 7.1.0.2)
Canon Utilities CameraWindow DC (Version: 7.1.0.7)
Canon Utilities CameraWindow DC_DV 5 for ZoomBrowser EX (Version: 5.4.5.17)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.4.2.16)
Canon Utilities EOS Utility (Version: 1.1.0.8)
Canon Utilities MyCamera (Version: 6.4.0.5)
Canon Utilities MyCamera DC (Version: 7.0.1.8)
Canon Utilities PhotoStitch (Version: 3.1.21.45)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.7.1.9)
Canon Utilities ZoomBrowser EX (Version: 6.1.0.20)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.1.0.8)
Classic PhoneTools (Version: 4.16)
COMODO Internet Security (Version: 5.3.45685.1236)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Critical Update for Windows Media Player 11 (KB959772)
Dell Picture Studio - Dell Image Expert (Version: 3.4.1)
Dell ResourceCD
Dell Solution Center (Version: 1.00.0000)
DellSupport (Version: 6.0.3062)
Digital Line Detect (Version: 1.02.000)
doPDF 6.2  printer
Easy CD Creator 5 Basic (Version: 5.2.0.56)
ESET Online Scanner v3
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer (Version: 4.0.0.002)
Help and Support Customization (Version: 1.00.0000)
HighMAT Extension to Microsoft Windows XP CD Writing Wizard (Version: 1.1.1905.1)
iDo Wedding Couple Edition (Version: 9.5.0)
Intel® Extreme Graphics Driver
iTunes (Version: 9.0.2.25)
Kazoo Player
Lexmark Printable Web (Version: 1.0.0.0)
Lexmark Pro200-S500 Series
Lexmark Toolbar (Version: 4.13.37.0)
Malwarebytes' Anti-Malware
Memorex exPressit Label Design Studio
Microsoft .NET Framework (English) (Version: 1.0.3705)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Baseline Security Analyzer 2.0.1 (Version: 2.0.6706.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Data Access Components KB870669
Microsoft IntelliPoint 7.0 (Version: 7.0.260.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Disc 2 (Version: 9.00.2720)
Microsoft Office 2000 Professional (Version: 9.00.2720)
Microsoft Picture It! Express 2001 (Version: 5.0.0.0000)
Microsoft Picture It! Express 7.0 (Version: 7.0.0.0000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee autoProducer 6.1 Seagate Edition (Version: 6.10.050)
OLYMPUS CAMEDIA Master 4.0
Paint Shop Pro 7 (Version: 7.05.0000)
Quicken 2007 (Version: 16.1.1.27)
QuickTime (Version: 7.65.17.80)
Registry Mechanic 9.0 (Version: 9.0)
SafeCast Shared Components
Seagate Manager Installer (Version: 2.01.0600)
Shockwave
SideStep
Signal 18 - EMT-B Study Helper
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB975364) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Viewpoint Media Player (Remove Only)
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0017.0)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live OneCare safety scanner
Windows Media Format 11 runtime
Windows PowerShell™ 1.0 (Version: 2)
Windows XP Service Pack 3 (Version: 20080414.031525)
Windstream Broadband Check-up Center
Yahoo! Detect
Yahoo! Photos Easy Upload Tool 1v4

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 1022.48 MB
Available physical RAM: 577.97 MB
Total Pagefile: 2459.5 MB
Available Pagefile: 1948.2 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.54 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:55.84 GB) (Free:11.22 GB) NTFS
4 Drive e: (FreeAgent Drive) (Fixed) (Total:465.76 GB) (Free:415.45 GB) NTFS
5 Drive f: () (Removable) (Total:1.97 GB) (Free:1.64 GB) FAT

========================= Users: ========================================

User accounts for \\DELLDIM2300

Administrator            ASPNET                   Guest                   
HelpAssistant            Jay                      SUPPORT_388945a0        
SUPPORT_3f151ab9         Susan                   

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

 



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#2 jhayz

jhayz

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Posted 22 August 2013 - 02:52 AM

There are 2 antiviruses installed. It is better to removed them both completely while troubleshooting the problem. Flash player and Shockwave are out of date as they need to uninstalled and replaced. Use the add or Remove Program tool and see the links also below.

 

http://www.wikihow.com/Uninstall-Comodo-Internet-Security-Premium

http://www.avg.com/us-en/utilities

http://www.adobe.com/support/flashplayer/downloads.html

http://get.adobe.com/shockwave/

 

Use an alternate browser http://www.mozilla.org/en-US/firefox/fx/

Replace AVG and Comodo with http://www.microsoft.com/en-us/download/details.aspx?id=5201


Tekken
 


#3 ajwgator

ajwgator
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Posted 22 August 2013 - 10:05 AM

Thanks for the reply jhayz.  I'm just wanting to make sure I fully understand your reply above before I carry it out.  I should do the following by the steps listed:

  1. Remove Comodo completely
  2. Remove AVG completely
  3. Add/Remove tool to uninstall Flash player
  4. Add/Remove tool to uninstall Shockwave
  5. Download & install new Adobe Flashplayer
  6. Download & install new Shockwave
  7. Download & install Foxfire browser
  8. Download & install MS Security Essentials

After doing the above:

  • Do I run the MiniTool Box again & send results?
  • Not use Comodo or AVG anymore & rely solely on MS Security Essentials?
  • Not use IE8 anymore & stick with Firefox browser?

Thanks again, I wait for your reply since I am unable to get the machine online long enough to carry out downloads.  I may have to download them on the laptop and transfer them to the machine across home network or a flash drive.

 

Edit to add:  Do I need to run the Security Check program as seen in other posts here?

 

Thanks,

Jay W


Edited by ajwgator, 22 August 2013 - 11:21 AM.


#4 ajwgator

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Posted 22 August 2013 - 01:23 PM

Ok, I decided it best to go ahead and proceed with the suggested items in your post jhayz.  I did the numbered steps as listed below and present state of where items stand:

  1. Removed Comodo completely
  2. Removed AVG completely
  3. Add/Remove tool to uninstall Flash player. (Completed)
  4. Add/Remove tool to uninstall Shockwave. (Completed)
  5. Download & install new Adobe Flashplayer.  (Not done... unable to stay connected to complete)
  6. Download & install new Shockwave.  (Not done... unable to stay connected to complete)
  7. Download & install Foxfire browser.  (Completed but alternate browser will not connect out either)
  8. Download & install MS Security Essentials.  (Not done... unable to stay connected to complete)

Scratching my head a bit now since the some of the files I need to download are pretty big and won't fit on a flash drive to transfer over.

 

Edit: Do I really need Adobe Flashplayer  or Shockwave?

 

I'll just have to wait to hear back from you.  I did run the MiniTool Box again and the results are pasted below.  This was run before Firefox browser was installed.

 

Thanks,

 

Jay W.

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Susan (administrator) on 22-08-2013 at 13:39:29
Running from "F:\"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

 

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Connected)

# ----------------------------------
# Interface IP Configuration        
# ----------------------------------
pushd interface ip

# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

popd
# End of interface IP configuration

 

Windows IP Configuration

 

        Host Name . . . . . . . . . . . . : DellDim2300

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Hybrid

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

        DNS Suffix Search List. . . . . . : Home

 

Ethernet adapter Local Area Connection:

 

        Connection-specific DNS Suffix  . : Home

        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

        Physical Address. . . . . . . . . : 00-08-74-C4-C0-42

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.254.1

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.254.254

        DHCP Server . . . . . . . . . . . : 192.168.254.254

        DNS Servers . . . . . . . . . . . : 192.168.254.254

        Lease Obtained. . . . . . . . . . : Thursday, August 22, 2013 12:49:53 PM

        Lease Expires . . . . . . . . . . : Friday, February 12, 2021 3:49:53 AM

Server:  MyRouter.Home
Address:  192.168.254.254

Name:    google.com
Addresses:  74.125.227.174, 74.125.227.160, 74.125.227.161, 74.125.227.162
   74.125.227.163, 74.125.227.164, 74.125.227.165, 74.125.227.166, 74.125.227.167
   74.125.227.168, 74.125.227.169

 

Pinging google.com [74.125.227.174] with 32 bytes of data:

 

Reply from 74.125.227.174: bytes=32 time=35ms TTL=56

Reply from 74.125.227.174: bytes=32 time=34ms TTL=56

 

Ping statistics for 74.125.227.174:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 34ms, Maximum = 35ms, Average = 34ms

Server:  MyRouter.Home
Address:  192.168.254.254

Name:    yahoo.com
Addresses:  98.138.253.109, 98.139.183.24, 206.190.36.45

 

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:

 

Reply from 98.138.253.109: bytes=32 time=58ms TTL=50

Reply from 98.138.253.109: bytes=32 time=57ms TTL=50

 

Ping statistics for 98.138.253.109:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 57ms, Maximum = 58ms, Average = 57ms

 

Pinging 127.0.0.1 with 32 bytes of data:

 

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 08 74 c4 c0 42 ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.254.254   192.168.254.1   20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1   1
    192.168.254.0    255.255.255.0    192.168.254.1   192.168.254.1   20
    192.168.254.1  255.255.255.255        127.0.0.1       127.0.0.1   20
  192.168.254.255  255.255.255.255    192.168.254.1   192.168.254.1   20
        224.0.0.0        240.0.0.0    192.168.254.1   192.168.254.1   20
  255.255.255.255  255.255.255.255    192.168.254.1   192.168.254.1   1
Default Gateway:   192.168.254.254
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/20/2013 00:02:29 PM) (Source: Application Hang) (User: )
Description: Hanging application helpctr.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/14/2013 09:39:48 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Failed to compile: System.Data, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070020

Error: (08/12/2013 10:10:31 AM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (08/12/2013 09:55:55 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/10/2013 10:31:32 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.23507, fault address 0x000b9b58.
Processing media-specific event for [iexplore.exe!ws!]

Error: (08/02/2013 08:55:18 AM) (Source: Application Hang) (User: )
Description: Hanging application WINWORD.EXE, version 9.0.0.2717, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/26/2013 09:14:00 AM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (07/26/2013 09:10:52 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/12/2013 09:53:53 AM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (07/12/2013 09:53:50 AM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

System errors:
=============
Error: (08/22/2013 00:50:22 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AVGIDSHX

Error: (08/22/2013 00:50:12 PM) (Source: Service Control Manager) (User: )
Description: The Secunia Update Agent service failed to start due to the following error:
%%3

Error: (08/22/2013 00:50:12 PM) (Source: Service Control Manager) (User: )
Description: The Help and Support service terminated with the following error:
%%126

Error: (08/22/2013 00:34:51 PM) (Source: Service Control Manager) (User: )
Description: The Secunia Update Agent service failed to start due to the following error:
%%3

Error: (08/22/2013 00:34:51 PM) (Source: Service Control Manager) (User: )
Description: The Help and Support service terminated with the following error:
%%126

Error: (08/21/2013 09:51:34 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{1BDF9279-8563-40EE-A1BA-C9D26C9CCBBD}.
The backup browser is stopping.

Error: (08/21/2013 09:31:53 PM) (Source: Service Control Manager) (User: )
Description: The Secunia Update Agent service failed to start due to the following error:
%%3

Error: (08/21/2013 09:31:53 PM) (Source: Service Control Manager) (User: )
Description: The Help and Support service terminated with the following error:
%%126

Error: (08/21/2013 09:31:40 PM) (Source: 0) (User: )
Description: 192.168.254.100:0D:4B:45:F1:DF

Error: (08/21/2013 09:31:26 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.254.1 for the Network Card with network address 000874C4C042 has been
denied by the DHCP server 192.168.254.254 (The DHCP Server sent a DHCPNACK message).

Microsoft Office Sessions:
=========================
Error: (08/20/2013 00:02:29 PM) (Source: Application Hang)(User: )
Description: helpctr.exe5.1.2600.5512hungapp0.0.0.000000000

Error: (08/14/2013 09:39:48 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Failed to compile: System.Data, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070020
System.Data, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (08/12/2013 10:10:31 AM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (08/12/2013 09:55:55 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (08/10/2013 10:31:32 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.23507000b9b58

Error: (08/02/2013 08:55:18 AM) (Source: Application Hang)(User: )
Description: WINWORD.EXE9.0.0.2717hungapp0.0.0.000000000

Error: (07/26/2013 09:14:00 AM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (07/26/2013 09:10:52 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (07/12/2013 09:53:53 AM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (07/12/2013 09:53:50 AM) (Source: Application Hang)(User: )
Description: 1180947459

=========================== Installed Programs ============================

ABBYY FineReader 6.0 Sprint (Version: 6.00.2146.41621)
Adobe AIR (Version: 3.1.0.4880)
Adobe PhotoDeluxe Home Edition 4.0 (Version: 4.0)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Apple Application Support (Version: 1.2.0)
Apple Mobile Device Support (Version: 2.6.0.32)
Apple Software Update (Version: 2.1.1.116)
BACS (Version: 3.13.0000)
BCM V.92 56K Modem
Books That Work Visual Home version 1.0
Britannica Ready Reference
Broadcom Advanced Control Suite (Version: 3.13.0000)
Canon Camera Access Library (Version: 8.4.0.1)
Canon Camera Support Core Library (Version: 7.3.1.6)
Canon G.726 WMP-Decoder (Version: 1.1.0.4)
Canon MovieEdit Task for ZoomBrowser EX (Version: 2.6.0.4)
Canon RAW Image Task for ZoomBrowser EX (Version: 0.9.3.9)
Canon Utilities CameraWindow (Version: 7.1.0.2)
Canon Utilities CameraWindow DC (Version: 7.1.0.7)
Canon Utilities CameraWindow DC_DV 5 for ZoomBrowser EX (Version: 5.4.5.17)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.4.2.16)
Canon Utilities EOS Utility (Version: 1.1.0.8)
Canon Utilities MyCamera (Version: 6.4.0.5)
Canon Utilities MyCamera DC (Version: 7.0.1.8)
Canon Utilities PhotoStitch (Version: 3.1.21.45)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.7.1.9)
Canon Utilities ZoomBrowser EX (Version: 6.1.0.20)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.1.0.8)
Classic PhoneTools (Version: 4.16)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Critical Update for Windows Media Player 11 (KB959772)
Dell Picture Studio - Dell Image Expert (Version: 3.4.1)
Dell ResourceCD
Dell Solution Center (Version: 1.00.0000)
DellSupport (Version: 6.0.3062)
Digital Line Detect (Version: 1.02.000)
doPDF 6.2  printer
Easy CD Creator 5 Basic (Version: 5.2.0.56)
ESET Online Scanner v3
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer (Version: 4.0.0.002)
Help and Support Customization (Version: 1.00.0000)
HighMAT Extension to Microsoft Windows XP CD Writing Wizard (Version: 1.1.1905.1)
iDo Wedding Couple Edition (Version: 9.5.0)
Intel® Extreme Graphics Driver
iTunes (Version: 9.0.2.25)
Kazoo Player
Lexmark Printable Web (Version: 1.0.0.0)
Lexmark Pro200-S500 Series
Lexmark Toolbar (Version: 4.13.37.0)
Malwarebytes' Anti-Malware
Memorex exPressit Label Design Studio
Microsoft .NET Framework (English) (Version: 1.0.3705)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Baseline Security Analyzer 2.0.1 (Version: 2.0.6706.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Data Access Components KB870669
Microsoft IntelliPoint 7.0 (Version: 7.0.260.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Disc 2 (Version: 9.00.2720)
Microsoft Office 2000 Professional (Version: 9.00.2720)
Microsoft Picture It! Express 2001 (Version: 5.0.0.0000)
Microsoft Picture It! Express 7.0 (Version: 7.0.0.0000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee autoProducer 6.1 Seagate Edition (Version: 6.10.050)
OLYMPUS CAMEDIA Master 4.0
Paint Shop Pro 7 (Version: 7.05.0000)
Quicken 2007 (Version: 16.1.1.27)
QuickTime (Version: 7.65.17.80)
Registry Mechanic 9.0 (Version: 9.0)
SafeCast Shared Components
Seagate Manager Installer (Version: 2.01.0600)
SideStep
Signal 18 - EMT-B Study Helper
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB975364) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Viewpoint Media Player (Remove Only)
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0017.0)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live OneCare safety scanner
Windows Media Format 11 runtime
Windows PowerShell™ 1.0 (Version: 2)
Windows XP Service Pack 3 (Version: 20080414.031525)
Windstream Broadband Check-up Center
Yahoo! Detect
Yahoo! Photos Easy Upload Tool 1v4

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 1022.48 MB
Available physical RAM: 643.66 MB
Total Pagefile: 2459.63 MB
Available Pagefile: 2233.23 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:55.84 GB) (Free:11.57 GB) NTFS
4 Drive e: (FreeAgent Drive) (Fixed) (Total:465.76 GB) (Free:415.45 GB) NTFS
5 Drive f: () (Removable) (Total:1.97 GB) (Free:1.63 GB) FAT

========================= Users: ========================================

User accounts for \\DELLDIM2300

Administrator            ASPNET                   Guest                   
HelpAssistant            Jay                      SUPPORT_388945a0        
SUPPORT_3f151ab9         Susan                   

========================= Restore Points ==================================

18-06-2013 16:28:31 System Checkpoint
19-06-2013 16:35:35 System Checkpoint
20-06-2013 17:28:32 System Checkpoint
21-06-2013 17:30:50 System Checkpoint
22-06-2013 17:33:06 System Checkpoint
23-06-2013 18:32:03 System Checkpoint
24-06-2013 18:33:11 System Checkpoint
25-06-2013 19:33:15 System Checkpoint
26-06-2013 21:20:12 System Checkpoint
27-06-2013 21:37:56 System Checkpoint
28-06-2013 22:37:50 System Checkpoint
29-06-2013 23:37:57 System Checkpoint
01-07-2013 00:17:29 System Checkpoint
02-07-2013 01:17:29 System Checkpoint
03-07-2013 01:25:42 System Checkpoint
04-07-2013 02:17:35 System Checkpoint
05-07-2013 03:17:29 System Checkpoint
06-07-2013 04:18:34 System Checkpoint
07-07-2013 05:17:28 System Checkpoint
08-07-2013 06:17:28 System Checkpoint
09-07-2013 07:17:29 System Checkpoint
10-07-2013 08:17:34 System Checkpoint
10-07-2013 17:31:29 Software Distribution Service 3.0
11-07-2013 07:00:23 Software Distribution Service 3.0
12-07-2013 07:27:55 System Checkpoint
13-07-2013 08:27:54 System Checkpoint
14-07-2013 09:27:51 System Checkpoint
15-07-2013 10:27:52 System Checkpoint
16-07-2013 11:27:56 System Checkpoint
17-07-2013 13:06:56 System Checkpoint
18-07-2013 15:29:38 System Checkpoint
19-07-2013 16:28:02 System Checkpoint
20-07-2013 17:27:56 System Checkpoint
21-07-2013 17:39:58 System Checkpoint
22-07-2013 21:40:59 System Checkpoint
23-07-2013 22:39:54 System Checkpoint
25-07-2013 00:23:38 System Checkpoint
26-07-2013 00:39:55 System Checkpoint
27-07-2013 01:39:55 System Checkpoint
28-07-2013 02:39:24 System Checkpoint
29-07-2013 02:40:01 System Checkpoint
30-07-2013 03:39:57 System Checkpoint
31-07-2013 04:39:57 System Checkpoint
01-08-2013 05:40:02 System Checkpoint
02-08-2013 06:39:59 System Checkpoint
03-08-2013 07:40:04 System Checkpoint
04-08-2013 08:39:57 System Checkpoint
05-08-2013 09:40:00 System Checkpoint
06-08-2013 10:48:02 System Checkpoint
07-08-2013 11:36:15 System Checkpoint
08-08-2013 12:36:10 System Checkpoint
09-08-2013 12:54:02 System Checkpoint
10-08-2013 13:14:17 System Checkpoint
11-08-2013 13:36:15 System Checkpoint
12-08-2013 14:10:19 System Checkpoint
13-08-2013 14:29:28 System Checkpoint
14-08-2013 13:26:36 Software Distribution Service 3.0
15-08-2013 13:27:43 System Checkpoint
16-08-2013 13:50:03 System Checkpoint
17-08-2013 14:50:03 System Checkpoint
18-08-2013 15:10:56 System Checkpoint
19-08-2013 15:22:07 System Checkpoint
20-08-2013 16:50:57 System Checkpoint
21-08-2013 14:46:09 Restore Operation
21-08-2013 15:12:32 Restore Operation
21-08-2013 17:01:23 Removed Java 7 Update 17
22-08-2013 16:24:02 Removed COMODO Internet Security
22-08-2013 16:52:36 Software Distribution Service 3.0

**** End of log ****


Edited by ajwgator, 22 August 2013 - 02:05 PM.


#5 chrisd87

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Posted 22 August 2013 - 02:06 PM

Can you try changing your dns servers to use 208.67.222.222 and 208.67.220.220 ? Those are opendns servers and should work better than your routers dns server address.

 

Go to Control Panel>Network Connections and select your local network.

Click Properties, then select Internet Protocol (TCP/IP).

Click Properties.

From there, change it  from obtain automatically to use the following... and then enter the first one as the primary, and the second one as the secondary.

 

Post back your results please.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#6 ajwgator

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Posted 22 August 2013 - 05:51 PM

Can you try changing your dns servers to use 208.67.222.222 and 208.67.220.220 ? Those are opendns servers and should work better than your routers dns server address.

 

Go to Control Panel>Network Connections and select your local network.

Click Properties, then select Internet Protocol (TCP/IP).

Click Properties.

From there, change it  from obtain automatically to use the following... and then enter the first one as the primary, and the second one as the secondary.

 

Post back your results please.

Results from trying to get IE8 browser to connect to internet after changing dns servers:  No change, IE8 still reports cannot display webpage.  Firefox can't connect either, reports failed to find server, try again.

 

The machine does connect when using a setup or installation file that connects directly to a developer's site such as MS Essentials.  I did get it to install and updated with latest virus definitions.  The machine is running an initial system scan now.  It looks like it will take quite a while.



#7 jhayz

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Posted 22 August 2013 - 08:01 PM

 

     Lease Obtained. . . . . . . . . . : Thursday, August 22, 2013 12:49:53 PM

        Lease Expires . . . . . . . . . . : Friday, February 12, 2021 3:49:53 AM

 

Both Minitoolbox logs shows this unusual time renewal on IP address... What router and modem are being used? Do you have a working computer that is not having this problem that you can post a Minitoolbox log to check on the same IP duration?


Tekken
 


#8 ajwgator

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Posted 22 August 2013 - 09:05 PM

 

 

     Lease Obtained. . . . . . . . . . : Thursday, August 22, 2013 12:49:53 PM

        Lease Expires . . . . . . . . . . : Friday, February 12, 2021 3:49:53 AM

 

Both Minitoolbox logs shows this unusual time renewal on IP address... What router and modem are being used? Do you have a working computer that is not having this problem that you can post a Minitoolbox log to check on the same IP duration?

 

Yes I am using a Toshiba Satellite laptop that is connected wirelessly to the same router/modem and all works just fine.  That is how I'm communicating to you here.  I will run the Minitoolbox from this machine and post the results.  The lease obtained dates in the other two reports may result from "Windstream Broadband Checkup Center" program that pops up each time I try and connect to the internet with IE8 and it fails.  A Windstream window comes up and asks me if I want to repair or ignore.  When I select repair, it checks the network connection, connection to the internet, and then the account.  It usually ends up fixing it for a 30-45 seconds and then it goes dead again.  I post the results in the next post.



#9 ajwgator

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  • Gender:Male
  • Location:Lexington KY
  • Local time:03:34 PM

Posted 22 August 2013 - 09:19 PM

Ok here you go jhayz.  The router/modem is a Sagemcom Modemrouter Sagem Fast 1704 Windstream.  It is a wireless modem router with 4 wired ports also.  The Dell machine with the problem is hard wired into one port.  I have tried different port thinking on of them may be out but there is no differences in the 4 ports.  The Minitoolbox report is posted below.

 

Thanks,

Jay W

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by AJW (administrator) on 22-08-2013 at 22:08:37
Running from "E:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : T-L555D-S7005
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : B4-82-FE-17-E9-C7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
   Physical Address. . . . . . . . . : B4-82-FE-17-E9-C7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::58b9:cbba:eedc:8d0c%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.254.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, August 22, 2013 9:47:35 AM
   Lease Expires . . . . . . . . . . : Friday, February 12, 2021 12:30:36 PM
   Default Gateway . . . . . . . . . : 192.168.254.254
   DHCP Server . . . . . . . . . . . : 192.168.254.254
   DHCPv6 IAID . . . . . . . . . . . : 330597118
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-F2-8D-A5-70-5A-B6-70-44-03
   DNS Servers . . . . . . . . . . . : 192.168.254.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : singledigits.com
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 70-5A-B6-70-44-03
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:147a:2616:cd9f:2868(Preferred)
   Link-local IPv6 Address . . . . . : fe80::147a:2616:cd9f:2868%17(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.singledigits.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{5D53D9D2-EBEA-4824-A9F5-B7721AF07984}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  MyRouter.Home
Address:  192.168.254.254

Name:    google.com
Addresses:  2607:f8b0:4000:803::1009
   173.194.46.1
   173.194.46.2
   173.194.46.3
   173.194.46.4
   173.194.46.5
   173.194.46.6
   173.194.46.7
   173.194.46.8
   173.194.46.9
   173.194.46.14
   173.194.46.0

Pinging google.com [173.194.46.1] with 32 bytes of data:
Reply from 173.194.46.1: bytes=32 time=37ms TTL=56
Reply from 173.194.46.1: bytes=32 time=39ms TTL=56

Ping statistics for 173.194.46.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 37ms, Maximum = 39ms, Average = 38ms
Server:  MyRouter.Home
Address:  192.168.254.254

Name:    yahoo.com
Addresses:  98.139.183.24
   206.190.36.45
   98.138.253.109

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=91ms TTL=52
Reply from 98.139.183.24: bytes=32 time=90ms TTL=50

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 90ms, Maximum = 91ms, Average = 90ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...b4 82 fe 17 e9 c7 ......Microsoft Virtual WiFi Miniport Adapter
 12...b4 82 fe 17 e9 c7 ......Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
 10...70 5a b6 70 44 03 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
 21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.254.254    192.168.254.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.254.0    255.255.255.0         On-link     192.168.254.2    281
    192.168.254.2  255.255.255.255         On-link     192.168.254.2    281
  192.168.254.255  255.255.255.255         On-link     192.168.254.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.254.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.254.2    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 17     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 17     58 2001::/32                On-link
 17    306 2001:0:4137:9e76:147a:2616:cd9f:2868/128
                                    On-link
 12    281 fe80::/64                On-link
 17    306 fe80::/64                On-link
 17    306 fe80::147a:2616:cd9f:2868/128
                                    On-link
 12    281 fe80::58b9:cbba:eedc:8d0c/128
                                    On-link
  1    306 ff00::/8                 On-link
 17    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/21/2013 09:24:17 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (08/18/2013 01:18:09 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (08/13/2013 11:48:36 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (08/05/2013 09:36:11 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (08/01/2013 00:44:38 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (07/28/2013 01:56:59 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (07/27/2013 00:23:33 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.16635 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 17f8

Start Time: 01ce8adf30c146f2

Termination Time: 30

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (07/27/2013 01:26:06 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (07/22/2013 11:38:15 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (07/16/2013 09:43:09 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

System errors:
=============
Error: (08/22/2013 09:30:35 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/22/2013 08:04:46 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/22/2013 07:45:55 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/22/2013 06:29:34 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{08070852-B3BA-4D2F-BE83-525E1E33DB04}.
The backup browser is stopping.

Error: (08/22/2013 06:01:53 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/22/2013 03:37:00 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/22/2013 02:01:57 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/22/2013 00:56:28 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/22/2013 00:05:55 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/22/2013 10:14:37 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{08070852-B3BA-4D2F-BE83-525E1E33DB04}.
The backup browser is stopping.

Microsoft Office Sessions:
=========================
Error: (08/21/2013 09:24:17 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (08/18/2013 01:18:09 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (08/13/2013 11:48:36 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (08/05/2013 09:36:11 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (08/01/2013 00:44:38 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (07/28/2013 01:56:59 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (07/27/2013 00:23:33 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE10.0.9200.1663517f801ce8adf30c146f230C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (07/27/2013 01:26:06 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (07/22/2013 11:38:15 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (07/16/2013 09:43:09 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

=========================== Installed Programs ============================

ABBYY FineReader 6.0 Sprint (Version: 6.00.2146.41621)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.110)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
ATI Catalyst Install Manager (Version: 3.0.732.0)
AVG 2013 (Version: 13.0.3211)
AVG 2013 (Version: 13.0.3392)
AVG 2013 (Version: 2013.0.3392)
AVG PC Tuneup 2011 (Version: 10.0.0.24)
AVG Security Toolbar (Version: 15.5.0.2)
Bejeweled 2 Deluxe (Version: 2.2.0.82)
Blackhawk Striker 2 (Version: 2.2.0.82)
Carbonite Online Backup Setup (Version: 3.8.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Full Existing (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Full New (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Light (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Previews Common (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Previews Vista (Version: 2009.0729.2238.38827)
Catalyst Control Center InstallProxy (Version: 2009.0729.2238.38827)
Catalyst Control Center Localization All (Version: 2009.0729.2238.38827)
CCC Help Chinese Standard (Version: 2009.0729.2237.38827)
CCC Help Chinese Traditional (Version: 2009.0729.2237.38827)
CCC Help Czech (Version: 2009.0729.2237.38827)
CCC Help Danish (Version: 2009.0729.2237.38827)
CCC Help Dutch (Version: 2009.0729.2237.38827)
CCC Help English (Version: 2009.0729.2237.38827)
CCC Help Finnish (Version: 2009.0729.2237.38827)
CCC Help French (Version: 2009.0729.2237.38827)
CCC Help German (Version: 2009.0729.2237.38827)
CCC Help Greek (Version: 2009.0729.2237.38827)
CCC Help Hungarian (Version: 2009.0729.2237.38827)
CCC Help Italian (Version: 2009.0729.2237.38827)
CCC Help Japanese (Version: 2009.0729.2237.38827)
CCC Help Korean (Version: 2009.0729.2237.38827)
CCC Help Norwegian (Version: 2009.0729.2237.38827)
CCC Help Polish (Version: 2009.0729.2237.38827)
CCC Help Portuguese (Version: 2009.0729.2237.38827)
CCC Help Russian (Version: 2009.0729.2237.38827)
CCC Help Spanish (Version: 2009.0729.2237.38827)
CCC Help Swedish (Version: 2009.0729.2237.38827)
CCC Help Thai (Version: 2009.0729.2237.38827)
CCC Help Turkish (Version: 2009.0729.2237.38827)
ccc-core-static (Version: 2009.0729.2238.38827)
ccc-utility64 (Version: 2009.0729.2238.38827)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
doPDF 6.2  printer
Faerie Solitaire (Version: 2.2.0.82)
FATE Undiscovered Realms (Version: 2.2.0.82)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4413.1752)
Google Update Helper (Version: 1.3.21.153)
iSEEK AnswerWorks English Runtime (Version: 010.000.0101)
Java™ 6 Update 14 (Version: 6.0.140)
Junk Mail filter update (Version: 14.0.8089.726)
Label@Once 1.0 (Version: 1.0)
Lexmark Printable Web (Version: 1.0.0.0)
Lexmark Pro200-S500 Series
Lexmark Toolbar (Version: 4.3.37.0)
LSI V92 MOH Application
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2000 Professional (Version: 9.00.2720)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Monopoly (Version: 2.2.0.82)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery P.I. - The Vegas Heist (Version: 2.2.0.82)
NetZero Launcher (Version: 2.01)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Polar Bowler (Version: 2.2.0.82)
Quicken 2007 (Version: 16.1.1.27)
Quicken 2010 (Version: 19.1.5.3)
Quicken 2013 (Version: 22.1.12.7)
Realtek 8136 8168 8169 Ethernet Driver (Version: 1.00.0005)
Realtek High Definition Audio Driver (Version: 6.0.1.5904)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30101)
Realtek WLAN Driver (Version: 2.00.0006)
Scrabble Plus (Version: 2.2.0.82)
Skype Launcher (Version: 2.01)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Synaptics Pointing Device Driver (Version: 13.2.6.1)
TOSHIBA Application Installer (Version: 9.0.1.0)
TOSHIBA Assist (Version: 3.00.09)
TOSHIBA Bulletin Board (Version: 1.5.05.64)
TOSHIBA ConfigFree (Version: 8.0.21)
TOSHIBA Disc Creator (Version: 2.1.0.1 for x64)
TOSHIBA DVD PLAYER (Version: 3.01.0.07-A)
TOSHIBA eco Utility (Version: 1.1.9.64)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: )
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Face Recognition (Version: 3.1.0.64)
TOSHIBA Flash Cards Support Utility (Version: 1.63.0.4C)
TOSHIBA Hardware Setup (Version: 1.63.0.11C)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.2)
TOSHIBA Internal Modem Region Select Utility (Version: 2.3.0.0)
TOSHIBA Internal Modem Region Select Utility (Version: 2.3.0.01)
TOSHIBA Media Controller (Version: 1.0.80.3.64)
Toshiba Online Backup (Version: 1.2.0.38)
TOSHIBA PC Health Monitor (Version: 1.4.1.64)
TOSHIBA Quality Application (Version: 1.0.1)
TOSHIBA Recovery Media Creator (Version: 2.1.0.4 for x64)
TOSHIBA ReelTime (Version: 1.5.07.64)
TOSHIBA Service Station (Version: 2.2.9)
TOSHIBA Software Modem (Version: 2.2.97)
TOSHIBA Speech System Applications (Version: 1.00.2518)
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 1.63.0.6C)
TOSHIBA Value Added Package (Version: 1.2.26.64)
TOSHIBA Web Camera Application (Version: 1.1.1.9)
ToshibaRegistration (Version: 1.0.3)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.3351)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0496)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0222)
TurboTax 2011 wkyiper (Version: 011.000.1768)
TurboTax 2011 wrapper (Version: 011.000.0121)
TurboTax 2012 (Version: 2012.0)
TurboTax 2012 WinPerFedFormset (Version: 012.000.2178)
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0473)
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0184)
TurboTax 2012 wkyiper (Version: 012.000.1394)
TurboTax 2012 wrapper (Version: 012.000.0127)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Utility Common Driver (Version: 1.0.50.26C)
Virtual Families (Version: 2.2.0.82)
Virtual Villagers - The Secret City (Version: 2.2.0.82)
Visual C++ 8.0 Runtime Setup Package (x64) (Version: 9.0.0.623)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
WildTangent Games (Version: 1.0.0.80)
WildTangent ORB Game Console
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 3838.36 MB
Available physical RAM: 1972.44 MB
Total Pagefile: 7674.9 MB
Available Pagefile: 5483.11 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970 MB

========================= Partitions: =====================================

1 Drive c: (TI105757W0A) (Fixed) (Total:287.7 GB) (Free:233.31 GB) NTFS
3 Drive e: () (Removable) (Total:1.97 GB) (Free:1.62 GB) FAT

========================= Users: ========================================

User accounts for \\T-L555D-S7005

Administrator            AJW                      Guest                   

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

09-07-2013 15:19:41 Scheduled Checkpoint
12-07-2013 06:09:00 Windows Update
23-07-2013 03:42:54 Scheduled Checkpoint
01-08-2013 16:49:00 Scheduled Checkpoint
08-08-2013 23:43:52 Scheduled Checkpoint
15-08-2013 06:27:10 Windows Update

**** End of log ****



#10 ajwgator

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Posted 22 August 2013 - 10:06 PM

jhayz,

Update since my last post.  MS Essencials has finished the initial scan of the Dell Machine and I am on it making this post.  At this moment it appears to be working and holding its own.  It has not dropped the broadband connection and I tried it using both IE8 & Firefox browsers.  Not sure if this going to hold but thought I best let you know.

 

At this point I have not installed the up to date Adobe Flashplayer or Shockwave since I removed the old versions.  Not sure if I really need them?  I will wait for further instructions from you before making any next moves.

 

Thanks again,

Jay W



#11 jhayz

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Posted 22 August 2013 - 11:52 PM

Adobe Flash ActiveX for IE and Flash plugin for FF are for online videos access to websites. If none is installed, the website would require you to install in order to view them. I'm not sure about the DHCP lease and obtain though... http://www.tcpipguide.com/free/t_DHCPLeaseLifeCycleOverviewAllocationReallocationRe.htm but glad that it worked after certain antiviruses removal. :)


Tekken
 


#12 ajwgator

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Posted 23 August 2013 - 12:24 PM

Well jhaz,

Wish I knew for sure what cleaned the machine up.  The MS Essentials did not report any findings of viruses or threats.  I guess it had to be the AVG & Comodo working against each other.  Funny thing is that the machine has been working in that configuration since April 2011.  Oh well... live and learn.  Thanks for all your help and everyone here.  Not sure if this closes this now or wait it out a bit longer.  I'll let you all decide.  Again.... THANKS.... It is really great to have BC here for us!

 

Jay W



#13 jhayz

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Posted 24 August 2013 - 08:29 PM

You're good to go. :thumbup2:


Edited by jhayz, 24 August 2013 - 08:30 PM.

Tekken
 





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