Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Friends computer having problems with web browswer


  • Please log in to reply
7 replies to this topic

#1 Hisbeauty4ashes

Hisbeauty4ashes

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:09:37 PM

Posted 21 August 2013 - 11:49 PM

Hi All my friend is having problems with bugs in her browser. She has widsows vista basic 32 bit.

 

We have tried a few things but it is not working.

 

Thanks for any help you can offer.



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,754 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:37 PM

Posted 22 August 2013 - 06:03 AM

Some details...what kind of problems, what's been tried, etc...would be beneficial to anyone wanting to try to assist.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 Judith1314

Judith1314

  • Members
  • 100 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:12:37 PM

Posted 23 August 2013 - 12:42 AM

What kind of issues happened to her browser? Can't open? Can't run normally? Have you tried system restore?



#4 Hisbeauty4ashes

Hisbeauty4ashes
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:09:37 PM

Posted 23 August 2013 - 08:04 AM

Okay well it has all these bugs in it. We have adablock on it and everyting. It opens and all but man allot of issues with it. It has words that are highlighted and is a popup ect. Strange stuff. We even tried to scan her computer with Malware bytes and it wont even scan. So strange stuff here. Her IE works fine.



#5 Hisbeauty4ashes

Hisbeauty4ashes
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:09:37 PM

Posted 23 August 2013 - 08:24 AM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Marie (administrator) on 23-08-2013 at 06:24:01
Running from "C:\Users\Marie\Desktop"
Microsoft® Windows Vista™ Home Basic  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/23/2013 06:21:22 AM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

Error: (08/23/2013 06:21:22 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\system32\bitsperf.dll4

Error: (08/18/2013 08:58:54 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5788

Error: (08/18/2013 08:58:54 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5788

Error: (08/18/2013 08:58:54 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/18/2013 08:58:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4774

Error: (08/18/2013 08:58:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4774

Error: (08/18/2013 08:58:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/18/2013 08:58:52 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2215

Error: (08/18/2013 08:58:51 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2215


System errors:
=============
Error: (08/23/2013 06:23:14 AM) (Source: Microsoft-Windows-Eventlog) (User: NT AUTHORITY)
Description: 5Microsoft-Windows-Resource-Exhaustion-Resolver/Operational

Error: (08/23/2013 06:09:56 AM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (08/20/2013 09:37:02 AM) (Source: Microsoft-Windows-Eventlog) (User: NT AUTHORITY)
Description: 5Microsoft-Windows-Resource-Exhaustion-Resolver/Operational

Error: (08/20/2013 09:23:33 AM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (08/20/2013 09:21:56 AM) (Source: Print) (User: NT AUTHORITY)
Description: The print spooler failed to share printer HP Officejet J4500 Series with shared resource name HP Officejet J4500 Series. Error 2114. The printer cannot be used by others on the network.

Error: (08/20/2013 09:21:56 AM) (Source: Print) (User: NT AUTHORITY)
Description: The print spooler failed to share printer HP Officejet J4500 Series fax with shared resource name HP Officejet J4500 Series fax. Error 2114. The printer cannot be used by others on the network.

Error: (08/19/2013 09:32:09 AM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (08/19/2013 09:30:19 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.2 for the Network Card with network address 001AA0985549 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (08/18/2013 01:22:19 PM) (Source: Microsoft-Windows-Eventlog) (User: NT AUTHORITY)
Description: 5Microsoft-Windows-Resource-Exhaustion-Resolver/Operational

Error: (08/18/2013 06:43:45 AM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service


Microsoft Office Sessions:
=========================
Error: (08/23/2013 06:21:22 AM) (Source: Perflib)(User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

Error: (08/23/2013 06:21:22 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\system32\bitsperf.dll4

Error: (08/18/2013 08:58:54 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5788

Error: (08/18/2013 08:58:54 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5788

Error: (08/18/2013 08:58:54 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/18/2013 08:58:53 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4774

Error: (08/18/2013 08:58:53 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4774

Error: (08/18/2013 08:58:53 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/18/2013 08:58:52 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2215

Error: (08/18/2013 08:58:51 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2215


CodeIntegrity Errors:
===================================
  Date: 2013-08-18 07:00:28.984
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-08-18 07:00:28.828
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-08-18 07:00:28.672
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-08-18 07:00:28.501
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-08-18 07:00:28.345
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-08-18 07:00:28.173
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-08-18 07:00:28.017
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-08-18 07:00:27.846
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-08-17 03:47:23.492
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2012\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-08-17 03:47:23.351
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2012\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
4500_Help (Version: 1.00.0000)
7-Zip 9.20
Adobe Acrobat 4.0 (Version: 4.0)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe PhotoDeluxe Home Edition 4.0 (Version: 4.0)
Adobe Photoshop 7.0 (Version: 7.0)
Adobe Photoshop Elements (Version: 1.0)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
Adobe SVG Viewer (Version: 1.0)
AIO_Scan (Version: 100.0.206.000)
Amazon Games & Software Downloader (Version: 2.0.2.0)
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.96)
ArcSoft Print Creations - Album Page
ArcSoft Print Creations - Greeting Card
ArcSoft Print Creations - Photo Book
ArcSoft Print Creations - Photo Calendar
ArcSoft Print Creations - Slimline Card
ArcSoft Print Creations (Version: 2.8.255.384)
AVG 2012 (Version: 12.0.3211)
AVG 2012 (Version: 12.1.2242)
AVG 2012 (Version: 2012.1.2242)
Bejeweled 3
Big Fish Games: Game Manager (Version: 2.0.1.46)
Boggle Supreme (Version: 1.0.0.0)
Bonjour (Version: 3.0.0.10)
BookWorm
BPD_HPSU (Version: 1.00.0000)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 50.0.165.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 100.0.170.000)
Bundled software uninstaller
C7200 (Version: 100.0.206.000)
C7200_Help (Version: 100.0.206.000)
CCleaner (Version: 4.04)
CDBurnerXP (Version: 4.5.0.3717)
Conduit Engine (Version: )
Crossrider Web Apps
Cubis Gold 2
CustomerResearchQFolder (Version: 1.00.0000)
Defraggler (Version: 2.07)
Dell Driver Download Manager - 1  (Version: 3.0.0.0)
Dell Driver Download Manager (Version: 2.1.0.0)
Dell Resource CD (Version: 1.10.0000)
Dell System Detect (Version: 5.0.2.57)
Dell System Detect Bootstrapper (Version: 1.1.0.15)
Destination Component (Version: 100.0.0.0)
DeviceDiscovery (Version: 100.0.190.000)
DeviceManagementQFolder (Version: 1.00.0000)
DivX Setup (Version: 2.6.1.44)
DocMgr (Version: 100.0.201.000)
DocProc (Version: 11.0.0.0)
DocProcQFolder (Version: 1.00.0000)
Double Play Jewel Quest 2 and 3
DreamMail 4.6 (Version: 4.6.8.6)
eSupportQFolder (Version: 1.00.0000)
EVEREST Home Edition v2.20 (Version: 2.20)
Fax (Version: 100.0.187.000)
Futuremark SystemInfo (Version: 4.0.0.0)
Google Earth Plug-in (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.153)
GPBaseService (Version: 100.0.187.000)
Graboid Video 3.11 (Version: 3.11)
HiJackThis (Version: 1.0.0)
HP Customer Participation Program 10.0 (Version: 10.0)
HP Document Manager 1.0 (Version: 1.0)
HP Imaging Device Functions 10.0 (Version: 10.0)
HP Officejet J4500 Series (Version: 1.0)
HP Photosmart All-In-One Driver Software 10.0 Rel .2 (Version: 10.0)
HP Photosmart Essential 2.5 (Version: 1.02.0000)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Smart Web Printing (Version: 3.5)
HP Solution Center 10.0 (Version: 10.0)
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 100.0.170.000)
HPSSupply (Version: 100.0.170.000)
IncrediMail (Version: 6.2.9.5181)
IncrediMail 2.0 (Version: 6.2.9.5181)
Intel® Graphics Media Accelerator Driver
Intel® Network Connections 16.4.69.0 (Version: 16.4.69.0)
Intel® TV Wizard
Itibiti RTC (Version: 0.0.1)
iWin Games (remove only)
J4500 (Version: 50.0.165.000)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 45 (Version: 6.0.450)
JavaFX 2.1.1 (Version: 2.1.1)
Jigsaw Puzzle Platinum
LG USB Modem driver
Logitech Vid HD (Version: 7.2 (7259))
Logitech Webcam Software (Version: 12.10.1113)
Logitech Webcam Software Driver Package (Version: 12.10.1110)
Lyrics-Pal
Mahjongg Variations
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 100.0.170.000)
Media Player Codec Pack 4.2.0 (Version: 4.2.0)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Digital Image Pro 10 (Version: 10.0.0612)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Publisher 2003 (Version: 11.0.8173.0)
Microsoft Picture It! Publishing 2001 (Version: 5.0.0.0000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Word 2000 SR-1 (Version: 9.00.3821)
Microsoft Works 2001 Setup Launcher
Microsoft Works 6.0 (Version: 06.00.1829)
Microsoft Works Suite Add-in for Microsoft Word (Version: 2.0.0.0000)
Microtek FineReader OCR Engine
Mozilla Firefox 23.0.1 (x86 en-US) (Version: 23.0.1)
Mozilla Maintenance Service (Version: 23.0.1)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Musaic Box
muvee Reveal Seagate Edition (Version: 7.0.41.11017)
My Dell (Version: 3.3.6261.27)
NVIDIA Drivers
NVIDIA Install Application (Version: 2.1000.25.170)
OCR Software by I.R.I.S. 10.0 (Version: 10.0)
OpenOffice.org 3.4.1 (Version: 3.41.9593)
penPalette 1.0
Photo Notifier and Animation Creator (Version: 1.0.0.1009)
PowerDVD (Version: 7.0.2414.0)
ProductContext (Version: 50.0.165.000)
PS_AIO_02_ProductContext (Version: 100.0.206.000)
PS_AIO_02_Software (Version: 100.0.206.000)
PS_AIO_02_Software_Min (Version: 100.0.206.000)
PSSWCORE (Version: 2.02.0000)
PySol Fan Club edition v.1.1
QuickShare (Version: 1.62.60.11333)
QuickTime (Version: 7.73.80.64)
Roxio Creator Audio (Version: 3.3.0)
Roxio Creator Data (Version: 3.3.0)
Roxio Creator Tools (Version: 3.3.0)
Roxio Express Labeler (Version: 2.1.0)
Roxio Update Manager (Version: 3.0.0)
Scan (Version: 10.1.0.0)
ScanWizard 5
Seagate Manager Installer (Version: 2.02.0109)
SeaTools for Windows (Version: 1.2.0.5)
Secunia PSI (3.0.0.6001) (Version: 3.0.0.6001)
Shop for HP Supplies (Version: 10.0)
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.3 (Version: 6.3.105)
SmartSound Common Data (Version: 1.1.0)
SmartSound Quicktracks 5 (Version: 5.1.7)
SmartWebPrintingOC (Version: 100.0.189.000)
SoapMaker3 (Version: 3.4.6)
SolutionCenter (Version: 100.0.175.000)
Sonic Activation Module (Version: 1.0)
Speccy (Version: 1.22)
Status (Version: 100.0.175.000)
SUPERAntiSpyware (Version: 5.0.1108)
swMSM (Version: 12.0.0.1)
System Requirements Lab for Intel (Version: 4.5.13.0)
Text Twist
Toolbox (Version: 100.0.170.000)
TrayApp (Version: 100.0.170.000)
UnloadSupport (Version: 10.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB2836940) (Version: 1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VideoToolkit01 (Version: 100.0.128.000)
WebReg (Version: 100.0.170.000)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Works Suite OS Pack (Version: 1.0.0.0000)
Works Synchronization (Version: 1.0.0.0000)
WorldWinner Games (Version: 1.10.0.25)

========================= Memory info: ===================================

Percentage of memory in use: 61%
Total physical RAM: 2036.45 MB
Available physical RAM: 790.98 MB
Total Pagefile: 4321.94 MB
Available Pagefile: 2881.79 MB
Total Virtual: 2047.88 MB
Available Virtual: 1941.18 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:148.96 GB) (Free:70.5 GB) NTFS

========================= Users: ========================================

User accounts for \\MARIE-PC

Administrator            Guest                    Marie                    


**** End of log ****
 



#6 Hisbeauty4ashes

Hisbeauty4ashes
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:09:37 PM

Posted 23 August 2013 - 08:27 AM

What do you mean Louis by ,"Publish a Snapshot using Speccy"?



#7 Hisbeauty4ashes

Hisbeauty4ashes
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Local time:09:37 PM

Posted 23 August 2013 - 05:23 PM

Could not figure out what you meant. :idea:



#8 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:02:37 PM

Posted 01 September 2013 - 05:49 AM

Just to help you -

 

Please post a snapshot with Speccy for more system details - (request from hamluis)
How to Publish a snapshot with Speccy << Please Read These Directions






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users